Sheraton Grand Bengaluru Whitefield Hotel & Convention Center has announced the promotion of Disha Gulati as Rooms Division Manager. In her new role, she will lead both the Front Office and Housekeeping departments, focusing on operational efficiency, vendor coordination, team performance, and delivering enhanced guest experiences.

With over 12 years of experience in the hospitality industry, Disha brings extensive expertise across luxury and premium hotel brands. She joined Sheraton Grand Bengaluru Whitefield Hotel & Convention Center in 2022 as Executive Housekeeper, where she successfully managed housekeeping operations while maintaining high standards of cleanliness, service quality, and team performance.

Her hospitality journey includes significant roles with Sheraton Hotels & Resorts, New Delhi, ITC Windsor, Bengaluru, and ITC Grand Chola, Chennai. Over the years, she has developed strong capabilities in guest relations, team leadership, budgeting, audits, stress management, pre-opening support, and overall rooms operations.

Disha holds a Bachelor’s Degree in Hospitality and Hotel Administration from IHM Jaipur, affiliated to IGNOU. She also completed the Management Trainee Program at ITC Welcomgroup Management Institute, further strengthening her operational and leadership foundation.

Her contributions to the industry have been recognised through several achievements, including the prestigious “Housekeeper of the Year” award at the Hotelier India Awards 2023. She has also completed multiple Marriott leadership programmes, including MDA in Rooms Leadership, Emerging Leaders, and Evolve.

Speaking about her promotion, Disha Gulati said, "I am truly honoured and deeply encouraged by this promotion. It is a reflection of the trust the leadership has placed in me, and that means the world. In my new role, I look forward to bringing both departments, Front Office and Housekeeping, closer together to deliver a seamless and memorable experience for every guest."

Commenting on the appointment, Elton Hurtis, General Manager, Sheraton Grand Bengaluru Whitefield Hotel & Convention Center, said, “Disha has consistently demonstrated strong operational understanding, people leadership, and a deep commitment to service excellence. Her experience within the hotel and her broader hospitality background make her well-suited for this role, and we are confident she will add significant value to our rooms division.”

With her operational expertise and leadership experience, Disha is expected to play a key role in driving service consistency, operational excellence, and guest satisfaction across the hotel's rooms division.