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By Author
Published on October 20, 2023
In the captivating world of inflight innovation, Emirates is pulling another rabbit out of its hat. This time, it's not about new luxurious lounges or extra legroom - it’s a tech transformation that is as glossy as the latest iPhone 13, because, well, it involves the iPhone 13.
Emirates, waving its innovation flag, launched the 'One Device' strategy, showering all 20,000 of its cabin crew with iPhone 13 or iPad Air. But these aren't your run-off-the-mill devices; each is tailored with custom Emirates apps, ushering in an era where inflight service meets tech elegance, enhancing passenger service and the overall crew experience.
An investment crossing the AED 32 million mark has been channelled into this tech marvel. Today, over 7,000 Emirates crew members are iPhone-equipped, gracing 450 daily global flights. The airline’s ambitious tech rollout doesn’t stop here; 5,000 more cabin staff are on the list to step into the Apple ecosystem in the coming months.
Why Apple, you ask? The bespoke suite of native apps, carved meticulously after extensive crew feedback, is not just a tool but a companion in the skies. It streamlines the in-flight food ordering, gives real-time roster updates, and, like a seasoned butler, remembers each passenger’s preferences, from their favourite drink to their loungewear size.
Safety and performance dance hand in hand with the 'One Device' strategy. The crew has global 24/7 support, a library of remotely updated operating manuals, and a platform for ongoing training. And for those concerned about privacy - worry not. The Apple devices ensure that the crew’s and passenger’s data is as secure as Fort Knox.
So, next time you’re aboard an Emirates flight, don’t be surprised if the cabin crew knows just how you like your coffee or which newspaper you prefer. It’s not magic - it’s the ‘One Device’ strategy at play, where technology and human touch meet, ensuring that every passenger isn't just a seat number, but a valued guest with preferences worth remembering. Welcome aboard Emirates’ tech-transformed skies!
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