Ena Roy Takes the Helm as Director of Operations at Sheraton Grand Bengaluru Whitefield Hotel

Ena Roy Takes the Helm as Director of Operations at Sheraton Grand Bengaluru Whitefield Hotel

By Author

Published on February 14, 2024

Sheraton Grand Bengaluru Whitefield Hotel & Convention Center recently announced the appointment of Ena Roy as its new Director of Operations, marking a significant addition to the hotel's leadership team. Roy brings over 21 years of experience from renowned hospitality brands such as ITC Hotels and Hyatt Hotels, making her a valuable asset in managing hotel room operations.

Roy's journey in the hospitality industry began at Oberoi’s Amarvillas, where she developed her skills in the housekeeping department. Since then, she has played pivotal roles in the pre-launch and operational management of prestigious luxury brands like Grand Hyatt, Park Hyatt, and Four Seasons. In her most recent position as Director of Rooms at Four Seasons Hotel Mumbai, she oversaw the phased renovation of the hotel and ensured the seamless operation of various departments, including Front Office, Concierge, Housekeeping, and Spa.

Throughout her career, Roy has been known for her strategic planning abilities, supporting business growth and adeptly increasing revenue through upselling. Her passion for creating memorable experiences for guests and colleagues has been evident, driving her commitment to excellence.

Commenting on her appointment, Roy expressed her enthusiasm for joining Marriott Hotels and her eagerness to embrace Marriott's core values of inspiration, empowerment, and authenticity. Sanjay Gupta, General Manager of Sheraton Grand Bengaluru Whitefield Hotel & Convention Center, welcomed Roy to the team, highlighting her substantial experience in the hospitality industry and her role in overseeing the hotel's business expansion plans.

With Roy leading operations, Sheraton Grand Bengaluru Whitefield Hotel & Convention Center is poised to continue delivering exceptional guest experiences and driving long-term growth in the hospitality sector.


Kapil Dhankhar Joins Eros Hotel New Delhi as Assistant Front Office Manager

Kapil Dhankhar Joins Eros Hotel New Delhi as Assistant Front Office Manager

By Nishang Narayan

Published on May 17, 2025

Eros Hotel New Delhi has strengthened its leadership team with the appointment of Kapil Dhankhar as the new Assistant Front Office Manager. Located in the heart of the capital, the iconic luxury business hotel continues its commitment to top-tier hospitality by bringing on board a seasoned professional with over 14 years of industry experience.

In his new role, Kapil will oversee front office operations, ensuring smooth processes and a seamless guest experience from check-in to check-out. His responsibilities include enhancing guest interaction standards, implementing emergency protocols, improving security measures, and maintaining health and safety compliance. Additionally, he will collaborate across departments—housekeeping, maintenance, and F&B—to streamline services and address guest needs efficiently.

Kapil brings with him a proven track record from esteemed hotel brands such as Hotel Ramada Gurugram, Sarovar Premiere Gurugram, and Holiday Inn Jaipur City Centre. His core strengths lie in guest relations, team leadership, and problem-solving, making him a valuable addition to the Eros team.

Sharing his enthusiasm, Kapil said, “I am excited to embark on this new chapter at Eros Hotel New Delhi, known for excellence in hospitality. I look forward to collaborating with the talented team here and contributing to the hotel's growth, ensuring that it remains the preferred destination for both business and leisure travelers. Together, we will exceed expectations and craft unforgettable experiences for our guests."

An MBA in Hospitality Management from Kurukshetra University, Kapil’s appointment marks another milestone in the hotel’s pursuit of service excellence.

About Eros Hotel New Delhi:

Eros Hotel New Delhi is a landmark luxury property offering state-of-the-art amenities, world-class hospitality, and exceptional culinary experiences. A preferred choice for both leisure and business travelers, the hotel continues to set new benchmarks in guest satisfaction.


Tamarind Global Hosts Glamorous Vibrant Soirée During ATM 2025

Tamarind Global Hosts Glamorous Vibrant Soirée During ATM 2025

By Nishang Narayan

Published on May 17, 2025

Tamarind Global set the stage for an unforgettable evening at Arabian Travel Market (ATM) 2025 with a glamorous networking soirée hosted at Vice – Ramee Dream Hotel, Business Bay. Bringing together global travel professionals, the event was a lively mix of elegance, entertainment, and meaningful interactions.

Organised in collaboration with Taj Hotels and Dharana at Shillim, the evening was designed to celebrate enduring partnerships and open doors to new opportunities in the travel and hospitality space. Following the bustling days of ATM, the soirée offered a relaxed yet stylish atmosphere for attendees to unwind, reconnect, and engage in spirited discussions.

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From curated culinary delights to immersive entertainment, every detail was thoughtfully planned to reflect Tamarind Global’s signature hospitality and commitment to excellence. The conversations flowed well into the night, underscoring the value of genuine connection within the global travel ecosystem.

Speaking at the event, Louis D'Souza, Managing Partner at Tamarind Global, shared, “ATM provides an incredible platform to connect with the brightest minds in global travel. With this soirée, we wanted to create a space where relationships could be deepened and new synergies explored—beyond the boardrooms. It was our way of expressing heartfelt gratitude to our partners and associates.”

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The evening was a testament to Tamarind Global's unwavering dedication to building strong industry relationships and pushing forward a culture of collaboration and innovation across the travel trade community.


Nibu Mathew Appointed General Manager at Hyatt Regency Trivandrum

Nibu Mathew Appointed General Manager at Hyatt Regency Trivandrum

By Manu Vardhan Kannan

Published on May 17, 2025

Hyatt Regency Trivandrum has appointed Nibu Mathew as its new General Manager, effective May 15, 2025, marking a key leadership move aimed at enhancing the hotel’s standing as one of Kerala’s premier luxury destinations.

Bringing over 20 years of international hospitality experience, Nibu Mathew has held leadership roles across globally recognized brands including Hyatt, Marriott, Starwood, Shangri-La, and IHG. His appointment is expected to drive fresh strategy and innovation at the property while staying true to the brand’s values of care and excellence.

Mathew is known for his strong operational insight, people-centric leadership, and deep understanding of the luxury hotel market. His journey with Hyatt has been marked by notable achievements, and this new role is seen as a seamless progression for a leader who aligns perfectly with the brand’s aspirations and regional potential.

Sharing his thoughts on the appointment, Nibu Mathew said:

“Hyatt Regency Trivandrum stands at the confluence of Kerala’s cultural vibrancy and Hyatt’s global promise of care. I am honored to lead this passionate team as we continue to elevate the guest experience, foster innovation, and deepen our engagement with the community.”

Located in the heart of the city, Hyatt Regency Trivandrum has quickly established itself as a preferred destination for both business and leisure travelers. Under Mathew’s leadership, the hotel is expected to further strengthen its market position and set new benchmarks in luxury hospitality across the region.

With this appointment, Hyatt Regency Trivandrum reinforces its commitment to operational excellence and personalized guest experiences under the guidance of an experienced and visionary leader.

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