Fairfield by Marriott Kolkata has taken a notable step towards fostering diversity, equity, and inclusion (DEI) by hiring specially-abled individuals at its all-day dining outlet, Kava. This initiative is part of the hotel’s broader commitment to aligning with Marriott International’s DEI goals, which emphasize being a global leader in creating a sense of belonging for all.

In collaboration with the Sarthak Educational Trust, Fairfield by Marriott Kolkata hired associates who are deaf and non-verbal, bringing their exceptional skills to the forefront at Kava. These specially-abled team members are playing a key role in the restaurant’s success, demonstrating the hotel’s dedication to inclusivity. Despite the challenges they face in communication, these individuals bring an unparalleled attention to detail and passion to their roles, setting a new standard for the hospitality industry.

Fairfield by Marriott Kolkata’s General Manager, Manoj Jangid, expressed his pride in this initiative, stating, "In an industry where communication is pivotal, Fairfield by Marriott Kolkata is setting a new standard by integrating associates with diverse abilities into its team. Their passion to serve others is so inspiring. They’ve brought smiles, warmth, and love to our restaurant Kava. Their employment is not only a testament to their individual skills but also an affirmation of the hotel’s dedication to inclusivity."

The hotel has implemented comprehensive training programs to ensure that the new associates integrate seamlessly into the team. These efforts reinforce a collaborative and respectful workplace culture, benefiting both the employees and guests. This initiative also aligns with the hotel’s belief that embracing diversity enhances the guest experience by fostering a more empathetic approach to service.

The positive impact of this initiative extends beyond the workforce, as it also enriches the overall experience for guests. By promoting a culture of inclusion, Fairfield by Marriott Kolkata not only provides exceptional service but also sets an example for the hospitality industry as a whole.

Additionally, Rohan Sirohia, Founder and CEO of Goodwyn Tea, echoed this sentiment, emphasizing the importance of heartfelt service in the hospitality sector. "Hospitality means serving from the heart. A nicely brewed tea can be made by any hands, but the right aroma comes from the heart that makes it, and that’s what makes them so special," said Sirohia.

Fairfield by Marriott Kolkata’s commitment to diversity and inclusion reflects Marriott International’s global vision. With a focus on creating an inclusive environment, the hotel aims to provide a welcoming space for all individuals, including its employees and guests. This initiative highlights the transformative power of embracing diversity in the workplace and the hospitality industry as a whole.