FHRAI Raises Alarm Over Zomato and Swiggy's Private Label Practices

FHRAI Raises Alarm Over Zomato and Swiggy's Private Label Practices

By Nishang Narayan

Published on January 14, 2025

The Federation of Hotel & Restaurant Associations of India (FHRAI) has expressed serious concerns over the recent entry of Zomato and Swiggy into the private label food delivery business, calling out the platforms for alleged misuse of restaurant data, unfair competition, and potential food safety risks.

As the third-largest hospitality association in the world, FHRAI has taken a firm stance, highlighting how these platforms, initially designed to connect restaurants with customers, are now directly competing with the very businesses they were meant to support. In response, FHRAI plans to meet with the Ministry of Commerce to push for regulatory action and ensure fair practices in the food service industry.

Unfair Competition and Data Misuse

Pradeep Shetty, Vice President of FHRAI, noted that platforms like Zomato and Swiggy are leveraging proprietary restaurant data, including customer preferences, order histories, and sales trends, to promote their own private label food products. "This practice represents a direct violation of e-commerce regulations. These platforms were supposed to function as neutral marketplaces but are now using years of restaurant data to develop competing products while excluding restaurants from accessing this critical information," Shetty remarked.

This puts small and medium-sized restaurants at a severe disadvantage, threatening their survival. The lack of proper consent for the use of this data also raises serious ethical and legal concerns.

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Food Safety Concerns

FHRAI also raised alarms about the transparency of food safety standards for private label products. Unlike restaurants, which are required to adhere to stringent regulations, there is no clarity on whether these platforms comply with the same standards for their own products. Shetty added, "This lack of oversight not only risks consumer trust but also harms the reputation of the restaurant industry."

Monopolistic Practices and Call for Action

By venturing into quick commerce and private label food products, Zomato and Swiggy are now controlling both the distribution and creation of food, leading to fears of monopolistic practices. The FHRAI emphasized the urgent need for clear guidelines to ensure a level playing field, safeguard restaurant data, and uphold food safety standards for all stakeholders.

About FHRAI

The Federation of Hotel & Restaurant Associations of India (FHRAI), established in 1955, is the apex body of India's hospitality industry. As the third-largest hospitality association globally, it serves as the voice of the hotel and restaurant industry, advocating for fair policies and fostering the growth of the hospitality and tourism sectors.

By addressing these critical issues, FHRAI aims to protect the interests of restaurants, ensure consumer safety, and maintain trust in the food delivery ecosystem. The association is urging regulators to act swiftly to mitigate the risks posed by these new developments in the food delivery market.


Experience a Carnival-Themed Brunch at The Square, Novotel Mumbai Juhu Beach

Experience a Carnival-Themed Brunch at The Square, Novotel Mumbai Juhu Beach

By Manu Vardhan Kannan

Published on February 22, 2025

A Vibrant Carnival-Themed Brunch by the Beach

Every weekend, The Square at Novotel Mumbai Juhu Beach transforms into a lively carnival-inspired destination, offering an exciting and festive ambiance. Set against the picturesque Juhu Beach, the venue is decorated with vibrant colors, balloons, and cheerful props, creating a joyful experience for all guests.

An Elaborate Buffet with Live Food Counters

Guests can enjoy a lavish buffet featuring a mix of regional and international cuisines, multiple live food stations, a dessert counter, and unlimited beverages. The brunch also includes access to the swimming pool and a dedicated kids’ zone, ensuring fun for all age groups.

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Delectable Indian & International Delicacies

The diverse menu includes:

  • Indian Favorites: Pani Puri, Chole Tikki, Dum Biryani, Pulao, Pav Bhaji, and more

  • International Cuisine: Italian, Middle Eastern, and continental dishes

  • Live Counters:

    • Chaat Counter: Pani Puri, Dahi Puri

    • Tandoori Grill: A selection of grilled meats and vegetables

    • Pasta Counter: Custom-made pasta with preferred sauces and toppings

    • Indian Street Food: Vada Pav, Dosas, and more

  • Dietary Options: Vegan, gluten-free, and health-conscious dishes

A Sweet Carnival Treat

The dessert section features:

  • Indian classics like Gulab Jamun, Jalebi, Rasgulla, Kheer, and Carrot Halwa

  • Fusion sweets inspired by carnival-style treats

Unlimited Beverages for All Tastes

  • Alcoholic Options: Cocktails, mocktails, wine, and beer

  • Non-Alcoholic Beverages: Fresh juices, smoothies, iced teas, and signature mocktails

The Perfect Weekend Getaway

With a fun-filled atmosphere, delicious food, unlimited drinks, and live entertainment, this Carnival-Themed Brunch is the ideal weekend outing for families, friends, and colleagues.

Event Details

 When: Every Saturday & Sunday
 Time: 12:30 PM – 4:00 PM
 Location: The Square, Novotel Mumbai Juhu Beach, Balraj Sahani Marg, Juhu, Mumbai, Maharashtra 400049


India Cuts Bourbon Whisky Tariffs Amid Trump’s Criticism

India Cuts Bourbon Whisky Tariffs Amid Trump’s Criticism

By Nishang Narayan

Published on February 22, 2025

India has slashed tariffs on bourbon whisky imports from 150% to 100%, a move that will benefit American liquor brands like Jim Beam. The tariff revision, which was notified on February 13 but gained media attention later, comes amid intensifying criticism from former U.S. President Donald Trump regarding India's trade policies.

Trump, who recently met Indian Prime Minister Narendra Modi at the White House, has repeatedly called out India’s high import duties as unfair to American businesses. He also announced a reciprocal tariff policy targeting countries imposing heavy levies on U.S. exports.

The new structure imposes a basic customs duty of 50% with an additional 50% levy, bringing the total duty to 100% for bourbon whisky. Other imported liquor products remain unchanged at 150% tariffs.

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Experts believe the decision reflects India's willingness to adjust trade policies for strategic partners. Pratik Jain, partner at PwC India, noted that the move could signal India’s openness to tariff revisions for key allies.

India’s $35 billion spirits market is home to major global players like Diageo and Pernod Ricard, who have long criticized the country’s high import tariffs. Vinod Giri, Director General of the Brewers Association of India, stated that while bourbon whisky holds symbolic trade value, the decision is likely aimed at easing tensions with the U.S. and preventing retaliatory trade measures.

As India seeks deeper integration into the global economy, the reduction in bourbon whisky tariffs may be the first step in broader trade realignments.


Chinese Wok Unveils CGI Video Campaign to Mark Its Entry into Kolkata

Chinese Wok Unveils CGI Video Campaign to Mark Its Entry into Kolkata

By Manu Vardhan Kannan

Published on February 21, 2025

Chinese Wok, India’s largest Chinese restaurant chain, has launched a CGI video campaign to mark its grand entry into Kolkata. This visually engaging campaign reinforces the brand’s nationwide presence, youthful identity, and leadership in the Desi-Chinese dining segment.

The campaign showcases a dramatic "noodle storm" sweeping across India, illuminating the map and symbolizing Chinese Wok’s impressive growth. Currently operating in over 220 locations across 35+ cities, the brand continues to expand while staying committed to bold flavors, quality, and affordability.

Blending advanced CGI with compelling storytelling, the campaign reflects Chinese Wok’s modern and energetic essence. The "noodle storm" serves as a metaphor for its rapid expansion, resonating with its vibrant and youthful audience.

Aayush Madhusudan Agrawal, Founder and Director of Lenexis Foodworks, shared his excitement: “At Chinese Wok, innovation and tradition go hand in hand to create a unique dining experience. Our journey isn’t just about growth; it’s about redefining how Desi-Chinese cuisine is savored across India. The ‘noodle storm’ visually represents our passion, swift expansion, and deep connection with food lovers nationwide. Entering Kolkata, a city renowned for its love of Chinese cuisine, is an exciting milestone for us. We can’t wait to share our signature dishes with an audience that truly appreciates diverse flavors.”

As Chinese Wok continues to revolutionize the Desi-Chinese dining experience, this campaign marks an exciting chapter in its expansion journey.

Visit the official instagram page of Chinese Wok to witness the new CGI Video campaign.

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