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By Nishang Narayan
Published on November 17, 2024
The Federation of Hotel & Restaurant Associations of India (FHRAI), in partnership with the National Council for Hotel Management and Catering Technology (NCHMCT) and the Hotel & Restaurant Association of Northern India (HRANI), concluded its HR Summit on Education and Career in Hospitality on November 14, 2024, at Hotel Le Meridien, New Delhi. The summit was a gathering of over 200 industry leaders, educators, and government representatives committed to addressing the challenges in the hospitality sector and shaping its future.
The summit focused on critical issues, including the shortage of skilled workers, declining student enrolment in hospitality courses, and high employee attrition rates. It featured three insightful sessions covering career opportunities, enrolment and retention challenges, and best practices for managing human resources.
During the event, FHRAI released a report titled "Future of Hospitality: Challenges, Skill Shortages and Solutions," developed by the FHRAI Centre of Excellence after consulting over 1,500 stakeholders. The report underscored the growing demand for skilled workers, estimating a need for an additional 100,000–150,000 skilled professionals annually to meet the sector's rapid growth, projected to double by 2029.
Key Voices at the Summit
Gyan Bhushan, CEO of NCHMCT, highlighted the transformative opportunities in the hospitality industry post-pandemic, stating, “Hospitality is a key growth sector in India’s economy, poised for robust job creation with the right focus on education and skill development.”
Pradeep Shetty, Vice President of FHRAI, emphasized the industry's potential to drive economic growth and job creation, saying, “Hospitality contributes significantly to employment and foreign exchange. However, addressing workforce shortages and making careers attractive to new professionals are urgent priorities.”
K.B. Kachru, President of the Hotel Association of India (HAI), stressed the need for unified efforts across government, industry, and academia. “India is on the verge of becoming the third-largest economy, and hospitality must play a pivotal role in driving this growth,” he remarked.
Surendra Kumar Jaiswal, President of HRANI, applauded the collaborative spirit of the summit and its focus on workforce development. “Education and training are critical for the future of hospitality, and this summit serves as a platform for meaningful dialogue and action,” he noted.
Key Discussions and OutcomesThe three sessions delved into:
The summit concluded with a collective commitment from FHRAI, NCHMCT, and HRANI to enhance collaboration, improve hospitality education, and create sustainable career pathways.
About FHRAI:
Founded in 1955, FHRAI is India’s apex hospitality body and the third-largest hospitality association globally. It serves as the leading voice for the industry, fostering growth and collaboration among stakeholders.
The HR Summit marked a significant step towards strengthening India’s hospitality workforce, ensuring it remains a driving force in the nation’s economic and employment landscape.
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By Manu Vardhan Kannan
Published on October 31, 2025
Novotel Guwahati GS Road has announced the appointment of Vineet Kumar Mishra as its new General Manager. With a remarkable career spanning over 19 years, Mishra brings extensive leadership experience from renowned hospitality brands such as Hilton, Radisson, Accor, and Lemon Tree Hotels.
Throughout his professional journey, he has successfully led diverse teams, driven operational excellence, and introduced guest-centric initiatives that reflect his deep passion for hospitality and service innovation. His strategic mindset and people-first approach have consistently contributed to enhanced guest satisfaction and sustainable business growth.
Sharing his excitement about the new role, Vineet Kumar Mishra said,
“As I step into this exciting new role, I look forward to continuing my journey with Accor and leading an incredible team, fostering a culture of excellence, and delivering memorable experiences for every guest at Novotel Guwahati GS Road.”
With Mishra’s appointment, Novotel Guwahati GS Road aims to strengthen its leadership team and reinforce its commitment to offering exceptional service and enriching guest experiences in the region.
Fortune Hotels, a member of the ITC Hotels Group, has announced the appointment of Satish Semwal as the General Manager of Fortune Park Haridwar.
A seasoned hotelier with over 18 years of experience, Semwal brings a proven track record in hotel operations, brand management, and service excellence. In his new role, he will lead the hotel’s operations with a focus on enhancing guest experiences and further strengthening the brand’s presence in the region.
Throughout his distinguished career, Semwal has held leadership positions across reputed hospitality brands including Lemon Tree Hotels, Sarovar Portico, Amatra Dunsvirk Court Mussoorie, Holiday Inn Katra, and Hilton Worldwide India.
Before joining Fortune Park Haridwar, he served as General Manager at Sarovar Portico Panipat, where he successfully improved operational performance and reinforced the hotel’s market position.
Known for his strong operational insight, people-first leadership style, and dedication to service quality, Satish Semwal is poised to play a key role in driving growth and excellence at Fortune Park Haridwar.
Published on October 30, 2025
Hyatt Centric MG Road Bangalore has announced the appointment of Michael Bikash Gomes as its new Human Resources Manager. In this role, Michael will oversee the complete HR lifecycle at the property, including recruitment, onboarding, performance management, training and development, employee relations, and labor law compliance.
Michael brings with him over nine years of experience in the hospitality sector, having previously served at Hyatt Place Hampi, where he successfully led HR operations and implemented the Hyatt People Philosophy with great success. His expertise in employee engagement, HR policy development, and compliance management is expected to further strengthen Hyatt Centric MG Road Bangalore’s human resources function and enrich the overall employee experience.
Expressing his enthusiasm, Michael Bikash Gomes said,
“Being back with the Hyatt Centric MG Road family makes me very happy! The warm welcome and support from everyone have warmed my heart. I'm thrilled to be back on such a vibrant team and am looking forward to developing, learning, and making memories with the Centric Circuit team. Cheers to a wonderful adventure!”
With Michael’s appointment, Hyatt Centric MG Road Bangalore continues to uphold its commitment to fostering a supportive and inclusive workplace culture, aligned with Hyatt’s core values of care, development, and well-being.
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