FHRAI Successfully Concludes HR Summit on Education and Careers in Hospitality

FHRAI Successfully Concludes HR Summit on Education and Careers in Hospitality

By Nishang Narayan

Published on November 17, 2024

The Federation of Hotel & Restaurant Associations of India (FHRAI), in partnership with the National Council for Hotel Management and Catering Technology (NCHMCT) and the Hotel & Restaurant Association of Northern India (HRANI), concluded its HR Summit on Education and Career in Hospitality on November 14, 2024, at Hotel Le Meridien, New Delhi. The summit was a gathering of over 200 industry leaders, educators, and government representatives committed to addressing the challenges in the hospitality sector and shaping its future.

The summit focused on critical issues, including the shortage of skilled workers, declining student enrolment in hospitality courses, and high employee attrition rates. It featured three insightful sessions covering career opportunities, enrolment and retention challenges, and best practices for managing human resources.

During the event, FHRAI released a report titled "Future of Hospitality: Challenges, Skill Shortages and Solutions," developed by the FHRAI Centre of Excellence after consulting over 1,500 stakeholders. The report underscored the growing demand for skilled workers, estimating a need for an additional 100,000–150,000 skilled professionals annually to meet the sector's rapid growth, projected to double by 2029.

Key Voices at the Summit

Gyan Bhushan, CEO of NCHMCT, highlighted the transformative opportunities in the hospitality industry post-pandemic, stating, “Hospitality is a key growth sector in India’s economy, poised for robust job creation with the right focus on education and skill development.”

Pradeep Shetty, Vice President of FHRAI, emphasized the industry's potential to drive economic growth and job creation, saying, “Hospitality contributes significantly to employment and foreign exchange. However, addressing workforce shortages and making careers attractive to new professionals are urgent priorities.”

K.B. Kachru, President of the Hotel Association of India (HAI), stressed the need for unified efforts across government, industry, and academia. “India is on the verge of becoming the third-largest economy, and hospitality must play a pivotal role in driving this growth,” he remarked.

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Surendra Kumar Jaiswal, President of HRANI, applauded the collaborative spirit of the summit and its focus on workforce development. “Education and training are critical for the future of hospitality, and this summit serves as a platform for meaningful dialogue and action,” he noted.

Key Discussions and Outcomes
The three sessions delved into:

  1. Career Opportunities in Hospitality: Exploring new roles, skill development, and strategies for growth.
  2. Addressing Low Enrolment and High Attrition: Tackling curriculum updates and reducing turnover.
  3. Managing Human Resources in Hospitality: Sharing best practices for talent retention and workforce motivation.

The summit concluded with a collective commitment from FHRAI, NCHMCT, and HRANI to enhance collaboration, improve hospitality education, and create sustainable career pathways.

About FHRAI:

Founded in 1955, FHRAI is India’s apex hospitality body and the third-largest hospitality association globally. It serves as the leading voice for the industry, fostering growth and collaboration among stakeholders.

The HR Summit marked a significant step towards strengthening India’s hospitality workforce, ensuring it remains a driving force in the nation’s economic and employment landscape.


Surat Marriott Hotel Appoints Bishwajeet Kumar as Executive Chef

Surat Marriott Hotel Appoints Bishwajeet Kumar as Executive Chef

By Manu Vardhan Kannan

Published on September 12, 2025

Surat Marriott Hotel has announced the appointment of Bishwajeet Kumar as its new executive chef. Kumar brings with him over 23 years of experience in culinary leadership, spanning hotel kitchens, air catering services, cruise liners, and large-scale catering operations. He has worked with reputed hospitality brands such as Marriott International, IHCL, Hyatt, InterContinental Hotels Group, and The Orchid. His most recent role was with IHCL’s TajSats Air Catering in Goa.

With expertise in leading kitchen operations, developing menus, and delivering memorable dining experiences, Kumar is known for his operational precision and creative culinary approach.

In his new role at Surat Marriott Hotel, Kumar will oversee all culinary operations, including the hotel’s signature restaurants, banquets, and in-room dining. His focus will be on diligent operations, consistent food quality, and enhancing the guest experience.

Expressing his excitement about the appointment, Amit Mehta, Vice President of Operations, said:

“Chef Bishwajeet’s strong operational skills and genuine passion for food will be instrumental in elevating the dining experiences at Surat Marriott Hotel.”

With his extensive background and proven leadership, Kumar is set to strengthen Surat Marriott Hotel’s reputation for offering world-class dining experiences.


Planet Hollywood Thane Appoints Sana Naseem as General Manager

Planet Hollywood Thane Appoints Sana Naseem as General Manager

By Manu Vardhan Kannan

Published on September 12, 2025

Planet Hollywood Thane, the first five-star luxury and lifestyle hotel at Hiranandani Estate, has announced the appointment of Sana Naseem as its new general manager.

Naseem brings with her nearly two decades of experience in luxury hospitality, having held leadership roles with globally renowned hotel brands such as IHG, Hyatt, The Imperial, and Machan Resorts LLP. She is widely recognised for her expertise in operations, guest experience design, and commercial growth.

Known for her balanced leadership style, Naseem combines efficiency with empathy, focusing strongly on building motivated teams and delivering personalised guest experiences.

In her new role, Naseem aims to position Planet Hollywood Thane as a premier lifestyle and luxury destination, enhancing the property’s presence in the market through personalised guest journeys, innovative services, and strong brand storytelling. Her vision is to make the hotel a landmark hub for luxury weddings, high-profile events, leisure travellers, and corporate gatherings.

A key highlight under her leadership will be the launch of Banaraas at Planet Hollywood Thane, a fine-dining restaurant designed to redefine the city’s culinary landscape. With a blend of global inspirations, contemporary flair, and immersive dining experiences, Banaraas aims to set new benchmarks in Thane’s dining scene.

Speaking about her appointment, Naseem said:

“I am delighted to lead Planet Hollywood Thane into its next chapter. My vision is to make the hotel not just a place to stay, but a destination in itself. I want every guest to leave with unforgettable memories, whether it is through our service, our events, or our dining experiences.”

With her extensive expertise and visionary leadership, Planet Hollywood Thane is set to strengthen its positioning as a lifestyle-led luxury destination.


Grand Hyatt Kochi Bolgatty Welcomes Back Alkhamar Abdukunju as Director of Food & Beverage

Grand Hyatt Kochi Bolgatty Welcomes Back Alkhamar Abdukunju as Director of Food & Beverage

By Hariharan U

Published on September 11, 2025

Grand Hyatt Kochi Bolgatty has announced the return of Alkhamar Abdukunju as its Director of Food & Beverage, marking a homecoming for a professional whose journey with Hyatt has spanned over eight years.

Alkhamar’s career reflects a dynamic blend of creativity, operational excellence, and guest-first hospitality. Known for his fun-loving personality and passion for beverages and wines, he embodies Hyatt’s ethos of experimentation and empathy. Beyond work, he enjoys creating fun videos, traveling to explore new cultures, and keeping up with Formula 1 racing, pursuits that fuel his fresh perspectives and ability to connect with people.

Speaking about his return, Alkhamar said, “It honestly feels like coming home. This place and its people have played a huge role in shaping who I am today, both personally and professionally.”

Alkhamar’s Hyatt journey includes two major milestones: contributing to the opening of Grand Hyatt Kochi Bolgatty and Hyatt Regency Trivandrum. These experiences allowed him to collaborate with some of the industry’s finest professionals and shaped his leadership style, one that combines operational precision with a deep passion for creating memorable dining experiences.

Guided by his personal motto, “Be happy”, Alkhamar continues to lead with positivity, creativity, and an unwavering commitment to excellence. His return is set to further elevate the hotel’s culinary offerings, enhance guest experiences, and reinforce Grand Hyatt Kochi Bolgatty’s position as one of India’s premier luxury hospitality destinations.

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