Flight Centre Travel Group (FCTG), one of the world’s largest travel groups, has partnered with Tata Consultancy Services (TCS) to support its global digital transformation journey and modernise its enterprise technology services.

Through this strategic partnership, TCS will help future-proof FCTG’s cloud and network services, strengthen operational resilience, and modernise service platforms across the group’s global operations. Leveraging its deep expertise in technology, data, and AI within the travel sector, TCS will work to streamline and consolidate core systems, unlock greater value from existing technology investments, and improve overall performance across FCTG’s enterprise technology stack.

FCTG operates an extensive leisure and corporate travel sales network spanning Australia and New Zealand, the Americas, EMEA, and Asia. The collaboration aims to create a more standardised and simplified global operating model, enhancing both customer and employee experiences across regions.

Graham Turner, Chief Executive Officer, Flight Centre Travel Group, said, "We are delighted to be working with TCS as we continue our evolution as a business. Strengthening our technology backbone is an ongoing priority and we look forward to collaborating with the TCS team to deliver tangible benefits to our people and, ultimately, our customers and shareholders."

Krishnan Ramanujam, President of Consumer Business Group, Tata Consultancy Services, said, “We are happy to partner with Flight Centre Travel Group on this pivotal transformation to simplify and uplift the customer and employee experience. Together, we are transforming the enterprise technology services of one of Australia’s most iconic travel brands to adopt an AI-first simplified global operating model.”

As part of the engagement, TCS will help FCTG develop and execute a clear strategy focused on platform standardisation, continuous service-level improvements, and transparent governance. The partnership builds on TCS’ long-standing expertise in the global travel sector, where it has worked closely with leading travel operators across consulting, customer service management, supply chain, marketing, pricing strategies, and business model reinvention.

TCS continues to strengthen its presence in Australia, serving as a digital partner to several leading enterprises in the region. The company operates across multiple locations in the country and has been recognised for its workplace culture and employer excellence.