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By Nithyakala Neelakandan
Published on March 25, 2024
In a significant move for the hospitality industry, Fourth, a leading software developer, has introduced the Fourth AI platform. This cutting-edge platform aims to optimize operations in the hospitality sector through advanced AI-driven solutions tailored to workforce and inventory management.
Designed to enhance scheduling, labor spend optimization, and customer demand fulfillment, the Fourth AI platform promises to streamline processes and improve service delivery for businesses in the hospitality sector.
One of the key features of the platform is its scheduling solution, which leverages AI to deliver demand forecasts, recommend optimal shift patterns, and efficiently allocate available workers through shift pooling. By providing actionable insights, this solution enables hospitality operators to make informed decisions, balancing labor costs with customer service needs.
Several renowned hospitality companies, including PizzaExpress, Wagamama, Stonegate, and Cote, have already embraced this innovative technology, recognizing its potential to provide them with a competitive edge.
Clinton Anderson, CEO of Fourth, highlighted the platform's ability to empower managers by allowing them to focus on people, service, and creativity, rather than administrative tasks. With AI models trained on extensive industry datasets, Fourth aims to embed AI across its customers' entire restaurant operations, revolutionizing the way businesses operate.
In addition to scheduling, Fourth's inventory products will soon incorporate AI forecasting to further refine purchasing, preparation, and stock management processes. By minimizing manual efforts in ordering and inventory management, businesses can reduce costs and food waste, ultimately enhancing their bottom line.
The Fourth AI platform represents a significant advancement in the hospitality industry, offering unique AI-based solutions purpose-built for restaurant, retail, and hospitality operators. With its suite of workforce, inventory, and recruitment solutions, Fourth is poised to transform the way businesses operate in the hospitality sector.
By harnessing the power of AI, hospitality operators can optimize operations, maximize margins, and empower employees, ultimately delivering exceptional service to their customers. With a strong pipeline of new capabilities planned for the future, Fourth is set to continue leading the way in revolutionizing hospitality operations through AI-driven innovation.
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By Manu Vardhan Kannan
Published on January 16, 2025
Swiggy has launched Pyng, a new app aimed at offering professional services in areas like astrology, fitness, career mentorship, legal advice, and more. The launch is part of the company's broader strategy to diversify its offerings beyond food delivery, following in the footsteps of Chinese tech giants like Alibaba and Meituan, which have multiple apps catering to different needs.
Unlike the superapp strategy, where a single app offers several services, Swiggy is adopting a house of apps model, with Pyng serving as the latest addition to its lineup. Other recent app launches under this strategy include Snacc (a 15-minute food delivery app) and Minis (a marketplace for direct-to-commerce brands). This approach contrasts with rivals like Zomato, which has integrated multiple services like food delivery and quick commerce under a single app, while Swiggy prefers to keep its offerings separate.
While superapps have not gained significant success at scale in India, Swiggy’s decision to maintain individual apps for specific use cases might cater better to user preferences. According to Swiggy, some users will prefer dedicated apps for different needs, allowing them to enjoy specialized services without cluttering a single app.
The new Pyng app aims to attract experts from diverse fields, including mental health, fitness, and legal consulting, similar to platforms like Urban Company, but focusing more on professional advice. With this move, Swiggy plans to tap into a growing demand for at-home services and specialized consultations, expanding beyond the food delivery space.
The launch of Pyng reflects Swiggy’s ongoing strategy to scale its business by diversifying its offerings. By separating services into distinct apps, the company hopes to create more targeted, user-friendly experiences for customers, thereby driving growth in a competitive market.
Published on January 9, 2025
In a landmark initiative to combat the effects of air pollution, Nirvana Being, India’s leading clean air solutions provider, has joined hands with Greenr Café, a popular health-conscious eatery chain, to establish “Pure Air Zones” at its outlets. This collaboration is setting new standards in the hospitality industry by making clean, breathable air a key aspect of the dining experience.
Patrons at Greenr Café’s Greater Kailash and Vasant Vihar locations are greeted by real-time displays of AQI (Air Quality Index), PM2.5, and CO2 levels, both indoors and outdoors. This transparency reflects a firm commitment to environmental accountability and health-focused dining. These safe air zones are made possible through advanced ventilation, filtration, and automation systems installed by Nirvana Being, ensuring patrons can breathe easy while enjoying their meals.
Jai Dhar Gupta, Founder of Nirvana Being, highlighted the importance of this initiative: “As more people experience health complications due to toxic air, there is a growing demand for safe spaces where they can dine and gather without compromising on health. Our collaboration with Greenr Café reflects a shared vision to offer patrons clean air they can trust, setting a new benchmark for health and safety in India’s hospitality sector. Our aim is to inspire other businesses to adopt similar clean air standards, making indoor air quality a priority in all public spaces for the well-being of our communities.”
Echoing this sentiment, Niharika Jain, Founder of Greenr Café, emphasized the role of clean air in holistic wellness: “Air and water are fundamental to human health and existence, and everyone should have the right to access them in their purest form. At Greenr, our aim is to create spaces where people can come together, enjoy wholesome food, and feel their best. With the alarming rise in air pollution, it became equally important for us to ensure our patrons could breathe clean, safe air while they are here.”
This partnership not only enhances the Greenr Café experience but also underscores the importance of creating eco-conscious public spaces. By combining Greenr’s commitment to holistic wellness with Nirvana Being’s expertise in clean air solutions, the initiative is a step towards a future where safe, breathable air becomes a standard in India’s hospitality sector.
Together, Nirvana Being and Greenr Café are inspiring a broader movement towards health-first, environmentally sustainable public spaces, proving that even small steps can lead to significant change.
Published on January 5, 2025
Balmer Lawrie & Co Ltd, a central public sector undertaking, has made a significant equity investment in NapTapGo, a budding startup in the hospitality sector. This initiative aligns with the government's Startup India programme, showcasing the company's commitment to fostering innovation and supporting emerging businesses.
NapTapGo is at the forefront of redefining affordable luxury through its unique pod hotel concept. Pod hotels are compact accommodations designed for short stays, offering basic yet efficient amenities. Their space-saving design and affordability have made them increasingly popular among travelers worldwide.
The investment, valued at INR 1 crore, was announced as part of Balmer Lawrie’s annual startup fund programme. While specific funding terms remain undisclosed, the company highlighted its intent to boost the startup ecosystem and encourage creative solutions in the hospitality sector.
To ensure top-notch services, NapTapGo integrates AI and IoT into its facilities, enhancing hygiene, quality, and customer experiences. This tech-driven approach aligns with modern travelers' preferences, emphasizing convenience and efficiency.
Balmer Lawrie has partnered with IIM Lucknow’s Enterprise Incubation Center (EIC), a premier incubator, to extend incubation support, mentorship, and industry connections to startups like NapTapGo. The collaboration underscores the company's dedication to nurturing innovation and entrepreneurship.
Speaking about the initiative, Adhip Nath Palchaudhuri, Chairman and Managing Director of Balmer Lawrie, remarked, “We firmly believe that investing in innovation and supporting emerging entrepreneurs will contribute significantly to nation building.”
Nitin Malhotra, founder of NapTapGo, expressed gratitude for the support, stating, “This investment demonstrates the government's commitment to driving innovation in the tourism sector.”
As part of its vision, Balmer Lawrie continues to encourage projects that align with national development goals while promoting sustainable and innovative solutions.
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