ITC Narmada, a luxury collection hotel in Ahmedabad, has announced the appointment of Hemant Kumar Sharma as the property’s new Head of Finance. Sharma, a cost and management accountant with over 16 years of experience, has held leadership positions across India’s largest conglomerates in hospitality, manufacturing, and financial services.

In his new role at ITC Narmada, Sharma will lead the finance function, ensuring robust governance, efficient financial operations, and compliance with regulatory frameworks. He will also oversee financial planning and analysis, with a focus on enhancing value creation and supporting ITC Narmada’s long-term growth strategy in Ahmedabad’s competitive and diverse market.

Previously, Sharma served as Head of Finance at ITC Hotels Limited, managing internal audits, statutory audits, budgeting, forecasting, and monthly financial statements across multiple functions. He has also worked with Oberoi Hotels & Resorts (EIH Limited), where he managed financial planning, corporate reporting, internal controls, and strategic cost management at both property and group levels.

Commenting on his appointment, Sharma said, “I am delighted to join ITC Narmada at such an exciting stage in its journey. The property has set new benchmarks in luxury and sustainable hospitality in Ahmedabad and Gujarat, and I look forward to contributing to its continued success by strengthening financial stewardship, driving operational efficiencies, and supporting its growth vision.”

Sharma holds a CMA qualification from the Institute of Cost Accountants of India (ICMAI), a Master of Commerce from IGNOU, and a Postgraduate Diploma in Business Administration (Finance) from SCDL Pune. His expertise includes SAP implementation, IFRS integration, and the development of internal controls and standard operating procedures, making him well-equipped to guide ITC Narmada’s finance strategy in alignment with the brand’s premium hospitality standards.

RateGain Travel Technologies Limited (RateGain) has announced the appointment of Amarpreet Singh as its new Chief Customer Officer.

In this role, Singh will lead RateGain’s global customer organisation, working to enhance the client experience by leveraging AI-driven solutions to transform the customer journey, automate support, reduce churn, and create new growth opportunities. He will also focus on building a tech-augmented delivery model designed to ensure seamless implementation, faster onboarding, comprehensive global support, and continuous value realization across RateGain’s platforms.

Partnering closely with Sales, Product, and Engineering teams, Singh will spearhead initiatives to design smarter processes that deliver quicker results and long-term customer loyalty.

With over two decades of experience, Singh has previously held senior leadership roles at Cvent, WNS, and Gwynniebee, where he led global teams and championed technology-driven success. At Cvent, he managed worldwide support, services, and implementation, achieving significant gains in customer satisfaction (CSAT) and Net Promoter Score (NPS).

Commenting on the appointment, Bhanu Chopra, Founder and Managing Director of RateGain, said, “Amarpreet brings deep operational expertise, a strategic mindset, and a passion for delivering value to customers at scale. His leadership will be instrumental as we continue to strengthen our customer organization and leverage AI to deliver more personalized, proactive, and impactful experiences for our partners worldwide.”

This appointment underscores RateGain’s commitment to customer-centric innovation and its focus on harnessing AI to build stronger, more resilient partnerships in the global travel and hospitality technology ecosystem.

Holiday Inn Gurugram Sector 90 has strengthened its leadership team with the appointment of two seasoned hospitality professionals – Krishan Kumar as Food & Beverage Manager and Shyam Sunder as Front Office Manager.

Krishan Kumar brings over 15 years of experience in Food & Beverage operations, having worked with prestigious hospitality brands including JW Marriott, The Lalit, Four Points by Sheraton, Sarovar Hotels, and the Radisson Group. His expertise spans both Indian and international markets, including Africa. He has played an important role in several pre-opening hotel projects such as JW Marriott Chandigarh, Sheraton Kochi, and Radisson Red Chandigarh Mohali.

A Hotel Management graduate from Mullana University, Ambala, Krishan also holds a Level 2 certification from the Wine & Spirits Education Trust (WSET), London. Known for his focus on service quality, team development, cost management, and guest engagement, he is now set to lead the hotel’s Food & Beverage operations.

Joining him is Shyam Sunder, who brings over a decade of expertise in Front Office operations, guest relations, and team leadership. His career includes roles at JW Marriott Aerocity New Delhi, Radisson Blu (Delhi Airport and Faridabad), Renaissance Ahmedabad, and Vivanta by Taj, New Delhi Dwarka. He was also part of the pre-opening team at Taj Bangalore.

A graduate from IHM, Shyam is recognised for his skills in budget forecasting, loyalty program management, guest satisfaction, and cross-functional coordination. He has successfully led teams across departments including the gym, spa, and business centres, consistently driving operational excellence.

Welcoming them to the leadership team, Mr. Nitinn Sharma, General Manager, Holiday Inn Gurugram Sector 90, said, “We are delighted to welcome Mr. Krishan Kumar and Mr. Shyam Sunder to the leadership team. Krishan’s deep experience in Food & Beverage operations and pre-opening success, combined with Shyam’s exceptional leadership in Front Office and guest services, strengthens our commitment to excellence. Their expertise, professionalism, and passion for hospitality will undoubtedly help us reach new heights as we continue to grow and enhance the guest experience.”