Gale Miami Partners with Stayntouch for Elevated Guest Experience

Gale Miami Partners with Stayntouch for Elevated Guest Experience

By Nithyakala Neelakandan

Published on April 21, 2024

Gale Miami Hotel and Residences, a distinguished 51-story luxury hybrid aparthotel in downtown Miami, is gearing up for its grand opening on May 1, 2024. To ensure seamless operations and deliver exceptional guest experiences, Gale Miami has joined forces with Stayntouch, a renowned provider of cloud-based hotel property management systems (PMS) and guest-centric technology.

Gale Miami blends the best of boutique hotel luxury with upscale apartment living, offering guests modern chic accommodations, upscale dining options, and a premium spa experience. With 688 rooms spread across 51 floors, Gale Miami promises a unique hospitality experience for visitors to downtown Miami.

Stayntouch's flexible cloud PMS, customizable booking engine, guest-friendly smart kiosks, and secure ID-scanning technology were selected by Gale Miami to streamline operations and enhance guest interactions. 

With Stayntouch, Gale Miami aims to achieve:

Seamless Booking and Check-in: Guests can expect a hassle-free booking process and streamlined check-in experience, minimizing staff involvement and maximizing efficiency.

Effortless Training: Stayntouch's intuitive PMS interface allows staff to become proficient in just two days, enabling them to focus on providing exceptional service to guests.

Simplified Integration: Gale Miami benefits from simplified integration with 22 third-party platforms, including leading accounting, spa, and housekeeping management solutions, ensuring a seamless operational workflow.

Kevin Waldstein, general manager of Gale Miami, said "We chose Stayntouch for its feature-rich cloud PMS to make property management effortless for our size and complexity and seamlessly accommodate our unique hybrid service model when we officially open in May. Additionally, Stayntouch's innovative features, such as mobile and kiosk check-in, will streamline guest arrivals, and the front desk staff is excited by its ease of operation and new level of efficiency. We are thrilled and eagerly anticipate a growing partnership with Stayntouch.”

Priya Rajamani, VP of implementation and support for Stayntouch, said, "We're excited to announce our partnership with Gale Miami Hotel and Residences and extend a warm welcome to them into the Stayntouch family. Our cloud PMS and comprehensive technology suite are designed with flexibility and richness in mind, making them particularly well-suited for properties with diverse offerings and robust operations, aiming for a seamless guest experience. We're confident that our technology will not only enhance Gale Miami's guest experience and streamline their operations but also align with their goal of providing a dynamic hospitality experience for visitors to downtown Miami."

To celebrate its grand opening, Gale Miami is offering an exclusive room rate discount of up to 25% and savings of up to $200, including waived destination fees, a welcome gift, and complimentary early check-in and late checkout options. Guests can avail of this special offer by using promo code GRANDPRO during booking.


WelcomHeritage Parv Vilas Resort & Spa Elevates Luxury Escapes in Kasauli

WelcomHeritage Parv Vilas Resort & Spa Elevates Luxury Escapes in Kasauli

By Hariharan U

Published on April 25, 2026

WelcomHeritage Parv Vilas Resort & Spa is redefining luxury getaways in the hills with its expansive offering set amidst the scenic Kasauli Hills.

Perched in the lush Shivalik range, the resort blends natural beauty with refined hospitality, offering guests a tranquil escape marked by panoramic views, fresh mountain air, and a thoughtfully curated luxury experience. Designed as a sanctuary for relaxation, the property combines modern amenities with a serene setting that encourages guests to unwind at a leisurely pace.

Operated under the WelcomHeritage umbrella since December 2022, the resort has positioned itself as a full-scale five-star destination in Solan. With 93 well-appointed rooms, the property caters to a wide range of travellers, offering accommodation options that include deluxe rooms, suites, family-friendly cottages, and an exclusive four-bedroom luxury villa.

The resort is equipped with a comprehensive range of amenities, including a luxury spa and salon, wellness centre, and an all-weather heated indoor swimming pool, along with a dedicated children’s pool. These features ensure a seamless and comfortable experience for guests across seasons.

Beyond leisure stays, the property has also emerged as a preferred venue for destination weddings, corporate conferences, and large-scale events, supported by its expansive layout and premium infrastructure.

The design philosophy strikes a balance between modern sophistication and timeless charm, creating a space that feels both elegant and inviting. From intimate vacations to grand celebrations, the resort offers an environment that blends comfort with understated luxury.

With its scenic location, comprehensive facilities, and focus on guest experience, WelcomHeritage Parv Vilas Resort & Spa stands out as a premier mountain retreat, offering travellers a refined escape in the hills.


IHCL Partners with Etihad Guest to Expand Global Loyalty Benefits

IHCL Partners with Etihad Guest to Expand Global Loyalty Benefits

By Hariharan U

Published on April 25, 2026

Indian Hotels Company Limited has announced a strategic partnership between its loyalty platform Taj InnerCircle-Neupass and Etihad Guest, expanding global benefits for travellers.

The collaboration brings together two established loyalty ecosystems, enabling members to access enhanced travel and stay privileges across participating hotels worldwide. As part of the alliance, Etihad Guest members can enjoy exclusive savings at IHCL properties and earn miles on hotel stays.

The benefits extend across IHCL’s diverse portfolio, including brands such as Taj Hotels, SeleQtions, Vivanta, Gateway, amã Stays & Trails, and Claridges Collection.

Commenting on the partnership, Praveen Chander Kumar, Executive Vice President – Commercial, IHCL, noted that as travel becomes increasingly seamless, guests are seeking familiarity and added value across destinations. He highlighted that the collaboration will allow IHCL to engage with a broader global member base while enhancing the overall loyalty experience.

From the aviation side, Etihad Airways strengthens its ecosystem by extending benefits beyond flights. Mark Potter, Managing Director, Etihad Guest, stated that the partnership enhances value for members by offering more opportunities to earn and redeem miles across a wider travel network.

The alliance reflects a growing trend in the travel and hospitality industry, where integrated loyalty ecosystems are becoming key to delivering seamless, personalised experiences. By combining hospitality and aviation rewards, the partnership aims to create a more connected journey for global travellers.

With this collaboration, IHCL and Etihad Guest are set to broaden their global reach, offering members a more rewarding and cohesive travel experience across destinations


TSG Hotels Brings Smiles with CSR Dinner

TSG Hotels Brings Smiles with CSR Dinner

By Hariharan U

Published on April 23, 2026

In a thoughtful CSR initiative, TSG Hotels & Resorts organized a special dinner for children at Pranab Kanya Sangha on April 20, creating an evening filled with warmth and happiness.

Guided by the vision of Managing Director Mr. G. Bhasker, the team spent quality time with the children, turning the gathering into more than just a meal. Conversations, shared laughter, and genuine interaction made the evening memorable for everyone involved.

Corporate General Manager Mr. Chiranjit Das, present at the event, reaffirmed the brand’s continued commitment to meaningful social initiatives. He expressed gratitude to the team at Pranab Kanya Sangha for the opportunity to contribute and engage with the children in such a positive setting.

The joy on the children’s faces reflected the impact of the gesture, as they enjoyed the dinner and the attention that came with it.

Through initiatives like this, TSG Hotels & Resorts continues to highlight its dedication to community care and social responsibility, going beyond hospitality to create real human connections

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