Global Hotel Alliance Boosts Guest Experience with Cutting-Edge Automation

Global Hotel Alliance Boosts Guest Experience with Cutting-Edge Automation

By Author

Published on March 5, 2024

The hospitality industry is witnessing a transformative era with the Global Hotel Alliance (GHA) leading the charge, thanks to its integration of RobosizeME, an innovative automation solution designed to enhance guest experiences. This strategic implementation not only streamlines operations but also significantly boosts staff efficiency and guest satisfaction across the GHA network.

RobosizeME, spotlighted in a recent HospitalityNet press release, is specifically engineered to handle repetitive, mundane tasks, allowing hotel staff to dedicate more time and effort to creating memorable experiences for guests. GHA COO Folker Heim emphasised the impact of RobosizeME on operations, particularly in managing profile suspensions in their Opera Customer Information System, where the automation solution processes 30% of all suspensions without human intervention.

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This integration signifies a monumental shift towards operational efficiency and enhanced guest service quality. The automation of around 700 suspended profiles daily, a task that previously required 62 hours of manual labour, underscores the solution's efficiency and the strategic foresight of GHA's leadership.

Financially, the adoption of RobosizeME has proven to be exceptionally beneficial for GHA, boasting an impressive return on investment (ROI) of 3,400%. This financial savings is a testament to the cost-effectiveness and operational efficiency brought about by the automation strategy.

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Moreover, the timing of this integration is noteworthy, coming shortly after the Lore Group, an international hospitality company with hotels in Amsterdam, London, and Washington DC, joined the GHA. This expansion adds to GHA's already extensive portfolio of approximately 800 hotels across 40 brands in 100 countries, further solidifying its position as a leading player in the global hospitality industry.

In conclusion, GHA's adoption of RobosizeME marks a significant advancement in the hospitality sector, setting a new benchmark for guest service excellence and operational efficiency. As GHA continues to innovate and expand its network, the future looks promising for both the alliance and its guests.


Grand Hotel in Salem Introduces IZZY: A 3D Voice-Activated Virtual Concierge

Grand Hotel in Salem Introduces IZZY: A 3D Voice-Activated Virtual Concierge

By Nishang Narayan

Published on May 30, 2024

Grand Hotel in Salem, Oregon, has launched a groundbreaking 3D voice-activated virtual concierge named IZZY, setting a new standard in hospitality technology. Developed with CHATHPC technology and integrated with CHATGPT4, IZZY offers guests an unprecedented level of interactive service, accessible through the hotel's Concierge App or Mobile Guest Services Directory.

IZZY's capabilities include providing detailed information about hotel amenities, local attractions, and events, as well as personalized recommendations for dining and activities. Guests can interact with IZZY either by voice or through a silent texting feature, making it adaptable to various communication preferences. The virtual concierge also features a custom-designed 3D model that adds a lifelike and personal touch to digital assistance.

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Russ Rodrigues, Front Desk Manager at Grand Hotel, expressed excitement about the new virtual concierge, stating, "IZZY not only enhances the guest experience but also sets a new standard in the hospitality industry. It represents our commitment to leveraging technology to provide exceptional, yet personalized, service here in Salem."

Moreover, IZZY allows guests to engage in unique interactions, such as sending vintage postcards from the hotel, further enriching their stay experience. The introduction of IZZY at Grand Hotel in Salem exemplifies the innovative use of technology in enhancing guest satisfaction and streamlining hotel operations.


Yatra Online Innovates with AI-Powered Expense Management Solution for Enhanced Business Efficiency

Yatra Online Innovates with AI-Powered Expense Management Solution for Enhanced Business Efficiency

By Nishang Narayan

Published on May 29, 2024

Yatra Online, a leader in corporate travel services in India, has launched a next-generation AI-powered expense management solution, marking a significant advancement in how businesses handle both travel and non-travel expenses. The solution leverages GenAI, a cutting-edge Large Language Model (LLM), which outperforms traditional OCR technologies in receipt analysis, ensuring higher accuracy and efficiency.

Dhruv Shringi, CEO of Yatra Online, emphasized the platform's ability to adapt to the evolving needs of businesses, stating, "Our Expense Management Solution is designed to grow with our clients, offering scalability and flexibility as their businesses evolve."

This innovative platform serves as a one-stop solution for corporate travel needs, including bookings for flights, hotels, and car rentals, and integrates seamlessly with existing ERP systems to enhance data flow and operational efficiency. The inclusion of an integrated Power BI dashboard allows for in-depth expense analysis, enabling businesses to make informed decisions and optimize spending.

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The mobile app, available for both Android and iOS, allows for on-the-go management of expenses. Key features include expense creation and approval, reimbursement tracking, and the ability to generate expenses automatically from UPI transactions.

With more than 800 corporates already utilizing Yatra's AI-powered expense management tool, the platform is set to become an indispensable resource for businesses aiming to enhance their expense management processes and overall operational efficiency.

For more details on Yatra Online's offerings and the AI-powered expense management solution, visit Yatra Online.


Square Introduces Tap to Pay on iPhone for Canadian Entrepreneurs

Square Introduces Tap to Pay on iPhone for Canadian Entrepreneurs

By Nishang Narayan

Published on May 28, 2024

Square, the renowned financial services and mobile payment company, has unveiled Tap to Pay on iPhone in Canada, marking a significant advancement in contactless payment technology. Available within the Square Point of Sale, Square for Retail, and Square Appointments iOS apps, this feature allows sellers to process payments directly from their iPhones, eliminating the need for additional payment hardware.

Tap to Pay on iPhone simplifies the transaction process for both new and established businesses. By utilizing Apple’s secure payment technology, which ensures that no card numbers are stored on the device or Apple servers, Square offers a reliable and secure solution for business transactions. This functionality is particularly beneficial for mobile professionals such as tradespeople and caterers, as well as retailers and beauty professionals, enabling them to accept payments efficiently at any location.

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The integration of Apple's contactless payment technology with Square’s user-friendly software provides a seamless checkout experience. Customers can complete their purchases swiftly by using contactless credit or debit cards, Apple Pay, or other digital wallets. This method not only enhances the customer experience but also aligns with the increasing consumer preference for contactless payments.

Since its initial launch in the US in late 2022, followed by expansions to Australia and the United Kingdom, Tap to Pay on iPhone has become an integral component of Square’s ecosystem. It offers a versatile and adaptable payment solution suitable for various business environments.

Saumil Mehta, Head of Product at Square, emphasized the benefits of this innovation, stating, "With Tap to Pay on iPhone, we are further levelling the playing field for businesses of all sizes to be able to start, run, and grow. It helps reduce some of the barriers to entry for new businesses and enables existing sellers to create new ways to sell with nothing more than their iPhone and Square’s software."

Canadian entrepreneurs can start using Tap to Pay on iPhone today by downloading the Square POS, Square for Retail, or Square Appointments app from the Apple App Store. This feature is compatible with iPhone XS models or later running the latest version of iOS. For more information, visit Square's official Tap to Pay page.

About Square:

Square, Inc. is a financial services, merchant services aggregator, and mobile payment company based in San Francisco, California. The company aims to simplify commerce through technology, providing tools to help businesses start, run, and grow.

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