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By Nishang Narayan
Published on August 4, 2024
In a groundbreaking move to elevate guest experiences, Grand Copthorne Waterfront Hotel has partnered with Aiello to introduce the Aiello Voice Assistant (AVA), an advanced AI-powered smart room system. Nestled along the picturesque Singapore River, the Grand Copthorne Waterfront Hotel is renowned for its luxurious accommodations, exceptional service, and strong commitment to sustainability. This collaboration marks a significant leap in integrating AI technology into the hotel’s ecosystem, setting a new standard for future-forward hospitality.
The Grand Copthorne Waterfront Hotel has replaced all guest room telephones with AVA, transforming each room into a connected, smart environment. Guests can now make hands-free calls, communicate with hotel staff, and voice their questions and requests, ensuring prompt and efficient service. For instance, room service can be requested directly through AVA, streamlining operations and enhancing overall efficiency.
Aiello's system also integrates seamlessly with other hotel systems, including the Property Management System (PMS) and the newly defined Hospitality Task Management System (TMS). This integration ensures that guest requests made to AVA are automatically assigned to the appropriate employees and departments, significantly reducing communication costs and optimizing efficiency across the hotel’s front office, guest rooms, and backend operations. Guests can use voice commands to control various room features, including the TV, lights, and air conditioning, or select smart room modes like "Good Morning" and "Good Night" for added convenience and comfort.
"We are excited to introduce AVA at Grand Copthorne Waterfront Hotel as part of our ongoing commitment to enhancing guest experiences through innovation," said Mr. Andrew Tan, General Manager of Grand Copthorne Waterfront Hotel. "With AVA's integrated IoT capabilities, guests can experience a new level of convenience and personalized service, reflecting our dedication to delivering exceptional hospitality." Aiello's CEO and Co-founder, Mr. Vic Shen, emphasized the transformative impact of AI integration: "Through our partnership with Grand Copthorne Waterfront Hotel, Aiello is proud to lead the charge in redefining hospitality with advanced AI technology. By replacing traditional phones with AVA and integrating IoT-connected smart rooms, we aim to set a bold new standard for intuitive guest interactions."
"We are excited to introduce AVA at Grand Copthorne Waterfront Hotel as part of our ongoing commitment to enhancing guest experiences through innovation," said Mr. Andrew Tan, General Manager of Grand Copthorne Waterfront Hotel. "With AVA's integrated IoT capabilities, guests can experience a new level of convenience and personalized service, reflecting our dedication to delivering exceptional hospitality."
Aiello's CEO and Co-founder, Mr. Vic Shen, emphasized the transformative impact of AI integration: "Through our partnership with Grand Copthorne Waterfront Hotel, Aiello is proud to lead the charge in redefining hospitality with advanced AI technology. By replacing traditional phones with AVA and integrating IoT-connected smart rooms, we aim to set a bold new standard for intuitive guest interactions."
This innovative guest interface not only enhances operational efficiency but also elevates the overall guest experience, marking a significant leap forward in hospitality technology.
About Aiello
Aiello is a leading provider of Voice AI in the hospitality industry. Its flagship product, Aiello Voice Assistant, is a multi-award-winning talk & touch voice AI technology solution aimed at streamlining hotel operations, enhancing the guest experience, and generating insights about customer behavior. Since 2019, Aiello Voice Assistant has been deployed in over 100 hotels, encompassing 10,000 rooms, and has answered over 14 million inquiries from 2.5 million end users in Chinese, Japanese, Thai, and English. Learn more at Aiello's official website.
About Grand Copthorne Waterfront Hotel Singapore
An award-winning and sustainable riverside hotel, tucked away from the hustle and bustle of the city; an ideal one-stop-shop for travelers of all kinds. This picturesque waterfront location along the bank of the Singapore River offers easy accessibility to the business and shopping districts, enabling business and leisure travelers the best of both worlds. Our international awards and accolades include Tripadvisor Traveller’s Choice Award 2023, Best Convention Hotel Singapore (2019-2020), Best Luxury Hotel Singapore (2018-2019), International Five Star Hotel (2019-2020), NTUC Digital Learning Transformation Award 2018, and BCA Green Mark Platinum 2015-2021 by the Building and Construction Authority. Visit Grand Copthorne Waterfront Hotel for more information.
About Millennium Hotels and Resorts
Millennium Hotels and Resorts (MHR) is the global brand of Millennium & Copthorne Hotels Limited (M&C), a global hotel company which owns, manages, and operates over 145 hotels across some 80 locations. It has several distinct hotel brands, including Grand Millennium, Millennium, M Social, Copthorne, and Kingsgate, throughout Asia, Europe, the Middle East, New Zealand, and the United States. Visit Millennium Hotels for more information.
For further information, please contact:
Amy Lai Marketing Manager, Aiello E-mail: amy.lai@aiello.ai
Carolyn Wishnowski Director, Global Branding, Marketing & Loyalty, Millennium Hotels and Resorts Email: Carolyn.Wishnowski@millenniumhotels.com
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By Hariharan U
Published on May 29, 2026
Galgotias University is witnessing a growing wave of student-led innovation, with its students increasingly making their presence felt on global technology and startup platforms.
Students from the university are currently representing India at the Global EDVentures Startup Competition in Hong Kong, showcasing ideas and ventures developed within the university’s classrooms, labs, maker spaces, and collaborative student communities.
The global participation comes during a year marked by several major achievements for the university’s innovation ecosystem. These include 18 winners in the global Apple Swift Student Challenge, the launch of 37 live applications on Apple’s iOS ecosystem, and growing involvement with international startup ecosystems connected to organisations such as Y Combinator.
One of the standout developments has been the rise of student-led startup Cybergenix, which recently secured INR 3 crore in funding. Notably, one of the startup’s co-founders is only 18 years old, reflecting how early-stage entrepreneurship and innovation are becoming deeply embedded within the student culture at the university.
Over the last year, the university has seen a visible shift in how students approach academics and career building, with many now focusing on creating products, launching startups, building apps, and exploring global opportunities alongside their studies.
The Apple Swift Student Challenge results further highlight this momentum. After recording 10 winners in 2025, the number increased to 18 winners in 2026, indicating stronger mentorship, peer learning, and technical confidence across the student ecosystem.
Innovation activity at the university is also expanding beyond traditional engineering programmes. Students from artificial intelligence, design, management, and interdisciplinary backgrounds are collaborating on projects connected to healthcare, accessibility, education, immersive learning, productivity, and digital communities.
More than 135 startups have emerged from the broader innovation ecosystem at Galgotias University so far, supported through incubation programmes, mentorship, prototyping support, and the INR 10 crore Galgotias Innovation Fund.
The university has also strengthened its technology infrastructure through Centres of Excellence and specialised labs built in collaboration with organisations including Apple, Intel, Cisco, NVIDIA, Salesforce, Tata Technologies, and Capgemini.
During a recent visit to the university, Ramana Ramanathan interacted with student founders behind ventures such as Project Tacto and Tekurious, both currently representing India at the Global EDVentures Startup Competition. Discussions focused on product scalability, real-world application, user behaviour, and market relevance.
Speaking about the university’s innovation culture, Dhruv Galgotia said the growing confidence among young Indian students to build globally relevant products directly from India reflects a larger cultural shift taking shape across campuses.
As student-led achievements continue to grow, Galgotias University is steadily building a reputation as a fast-growing innovation and startup-driven academic ecosystem where experimentation, collaboration, and entrepreneurial thinking are becoming part of everyday campus life.
By Manu Vardhan Kannan
Published on May 22, 2026
Sapaad, a bootstrapped cloud-native Unified Commerce platform serving restaurant businesses across India and international markets, has launched Sapaad Signals, one of the industry’s first pre-loss intelligence systems created specifically for restaurants.
Integrated within Ask Vantage, Sapaad’s AI-powered revenue intelligence platform, the new solution has been developed to help restaurant operators identify and respond to operational issues in real time, before they begin affecting profits.
The launch aims to solve a long-standing challenge in the food service industry, delayed visibility into operational problems. Restaurants often discover issues such as discount misuse, stock shortages, void fraud, declining upsell performance, or labour inefficiencies only after they have already impacted business performance.
Unlike traditional restaurant intelligence systems that depend on delayed reports and disconnected systems, Sapaad Signals works on a live and connected data architecture built over the last 12 years. The platform continuously gathers data from POS transactions, inventory movement, labour schedules, promotions, and customer behaviour to generate alerts in under six seconds.
According to the company, early implementations of the system have helped restaurants recover up to 11% additional revenue through timely interventions during service hours.
Speaking on the launch, Vishnu Vardhan Madabhushi, Founder & CEO, Sapaad, said, “The restaurant industry has historically relied on retrospective reporting systems that identify problems only after losses have already occurred. By the time most operators identify a problem, the revenue is already lost. Every stockout, discount misuse, voided bill, and labour imbalance silently destroys margins during live service.
Sapaad Signals changes that permanently. We have built one of the industry’s first pre-loss intelligence systems for restaurants, a live operational command layer that detects revenue leakage as it happens and enables teams to act before profitability is impacted.
As restaurants scale across cloud kitchens, multi-brand formats, and high-growth markets, operational complexity is rising faster than ever. In an industry estimated to lose nearly INR 18,000 crore annually to preventable inefficiencies, real-time intelligence is no longer a competitive advantage, it is becoming essential infrastructure for survival and growth.”
The platform continuously tracks 18 EBITDA-critical KPIs across outlets and turns operational data into simple, actionable alerts. These alerts help managers quickly identify concerns such as unusual void activity, overlapping promotions affecting margins, stock shortages of popular menu items, rising food costs, and weaker upsell performance.
To simplify decision-making, Sapaad Signals categorises notifications using easy action states like “Act now”, “Ready to act”, and “Relax”, allowing teams to prioritise actions without depending on analysts or manual reporting.
The launch also reflects a larger shift towards connected technology ecosystems in the restaurant sector. Many businesses still operate through separate systems for billing, inventory, promotions, and workforce management, often limiting visibility and slowing down decision-making.
Sapaad said the architecture behind Signals became possible because its platform was designed as a fully unified commerce ecosystem from the start. Sapaad Signals is now available across India and international markets for all Ask Vantage subscribers and requires no additional hardware, setup, or integrations.
Published on April 10, 2026
Superplum has introduced InstaTrace™, a first-of-its-kind digital intelligence system designed to bring complete transparency to India’s fruit supply chain.
With InstaTrace™, every pack of Superplum fruit carries a unique QR code that allows consumers to instantly access detailed, batch-specific information, without the need for an app or login. From the farm of origin to safety testing and logistics, the system offers a comprehensive, verifiable view of the fruit’s journey.
At a time when consumer trust in fresh produce largely depends on labels and claims, InstaTrace™ replaces assumption with data. A single scan reveals the fruit’s origin, the farmer who cultivated it, lab-tested safety reports, and the complete supply chain journey.
One of the key highlights of the system is its focus on pesticide safety. Each batch undergoes testing at NABL-accredited laboratories, with actual reports directly accessible through the QR scan. This ensures that consumers are not relying on marketing claims but are instead viewing certified results.
InstaTrace™ also introduces a human element by identifying the farmers behind the produce. Each report includes the grower’s name, photograph, experience, and harvesting details, creating a direct connection between consumers and producers. In select cases, users can even support farmers through additional incentives.
The platform further enhances traceability with GPS-mapped farm locations, offering precise insights into where the fruit was grown. For premium and region-specific varieties, this provides verified proof of origin, adding credibility to quality claims.
Beyond sourcing, the system tracks the fruit’s journey across the supply chain. From harvesting and sorting to transportation conditions such as temperature and humidity, every stage is documented. Hygiene checks across facilities and handling points are also verified, ensuring quality at each step.
Adding a sustainability dimension, InstaTrace™ includes carbon footprint data for each batch, giving consumers visibility into the environmental impact of their purchase, an uncommon feature in the fresh produce category.
Powered by Superplum’s proprietary FreshManager™ platform, the system is the result of years of in-house research and development aimed at digitising and streamlining India’s complex fresh produce ecosystem. Unlike global traceability solutions that offer partial insights, InstaTrace™ combines multiple layers of information into a single, consumer-facing interface.
The launch reflects Superplum’s broader vision of making fruit safety visible and verifiable at scale. Supported by a modern infrastructure that includes cold-chain logistics, automated ripening facilities, and direct farmer partnerships, the company is working to redefine how fresh produce is sourced and consumed in India.
With InstaTrace™, Superplum is not just introducing a feature, it is setting a new benchmark for transparency in the fresh food industry
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