You have Successfully logged In !
Already have an account? Login
By clicking Register you agree to the Terms & Conditions and acknowledge our Privacy Policy.
Don't have an account?Register
Enter your E-mail address below, We will send the verification code
Please enter the code send to
Didn't receive the email?Click to resend
Your password has been successfully reset!.
Please login again to access your account.
An OTP has been sent to
Enter the 4-digit code
By Nishang Narayan
Published on August 4, 2024
In a groundbreaking move to elevate guest experiences, Grand Copthorne Waterfront Hotel has partnered with Aiello to introduce the Aiello Voice Assistant (AVA), an advanced AI-powered smart room system. Nestled along the picturesque Singapore River, the Grand Copthorne Waterfront Hotel is renowned for its luxurious accommodations, exceptional service, and strong commitment to sustainability. This collaboration marks a significant leap in integrating AI technology into the hotel’s ecosystem, setting a new standard for future-forward hospitality.
The Grand Copthorne Waterfront Hotel has replaced all guest room telephones with AVA, transforming each room into a connected, smart environment. Guests can now make hands-free calls, communicate with hotel staff, and voice their questions and requests, ensuring prompt and efficient service. For instance, room service can be requested directly through AVA, streamlining operations and enhancing overall efficiency.
Aiello's system also integrates seamlessly with other hotel systems, including the Property Management System (PMS) and the newly defined Hospitality Task Management System (TMS). This integration ensures that guest requests made to AVA are automatically assigned to the appropriate employees and departments, significantly reducing communication costs and optimizing efficiency across the hotel’s front office, guest rooms, and backend operations. Guests can use voice commands to control various room features, including the TV, lights, and air conditioning, or select smart room modes like "Good Morning" and "Good Night" for added convenience and comfort.
"We are excited to introduce AVA at Grand Copthorne Waterfront Hotel as part of our ongoing commitment to enhancing guest experiences through innovation," said Mr. Andrew Tan, General Manager of Grand Copthorne Waterfront Hotel. "With AVA's integrated IoT capabilities, guests can experience a new level of convenience and personalized service, reflecting our dedication to delivering exceptional hospitality." Aiello's CEO and Co-founder, Mr. Vic Shen, emphasized the transformative impact of AI integration: "Through our partnership with Grand Copthorne Waterfront Hotel, Aiello is proud to lead the charge in redefining hospitality with advanced AI technology. By replacing traditional phones with AVA and integrating IoT-connected smart rooms, we aim to set a bold new standard for intuitive guest interactions."
"We are excited to introduce AVA at Grand Copthorne Waterfront Hotel as part of our ongoing commitment to enhancing guest experiences through innovation," said Mr. Andrew Tan, General Manager of Grand Copthorne Waterfront Hotel. "With AVA's integrated IoT capabilities, guests can experience a new level of convenience and personalized service, reflecting our dedication to delivering exceptional hospitality."
Aiello's CEO and Co-founder, Mr. Vic Shen, emphasized the transformative impact of AI integration: "Through our partnership with Grand Copthorne Waterfront Hotel, Aiello is proud to lead the charge in redefining hospitality with advanced AI technology. By replacing traditional phones with AVA and integrating IoT-connected smart rooms, we aim to set a bold new standard for intuitive guest interactions."
This innovative guest interface not only enhances operational efficiency but also elevates the overall guest experience, marking a significant leap forward in hospitality technology.
About Aiello
Aiello is a leading provider of Voice AI in the hospitality industry. Its flagship product, Aiello Voice Assistant, is a multi-award-winning talk & touch voice AI technology solution aimed at streamlining hotel operations, enhancing the guest experience, and generating insights about customer behavior. Since 2019, Aiello Voice Assistant has been deployed in over 100 hotels, encompassing 10,000 rooms, and has answered over 14 million inquiries from 2.5 million end users in Chinese, Japanese, Thai, and English. Learn more at Aiello's official website.
About Grand Copthorne Waterfront Hotel Singapore
An award-winning and sustainable riverside hotel, tucked away from the hustle and bustle of the city; an ideal one-stop-shop for travelers of all kinds. This picturesque waterfront location along the bank of the Singapore River offers easy accessibility to the business and shopping districts, enabling business and leisure travelers the best of both worlds. Our international awards and accolades include Tripadvisor Traveller’s Choice Award 2023, Best Convention Hotel Singapore (2019-2020), Best Luxury Hotel Singapore (2018-2019), International Five Star Hotel (2019-2020), NTUC Digital Learning Transformation Award 2018, and BCA Green Mark Platinum 2015-2021 by the Building and Construction Authority. Visit Grand Copthorne Waterfront Hotel for more information.
About Millennium Hotels and Resorts
Millennium Hotels and Resorts (MHR) is the global brand of Millennium & Copthorne Hotels Limited (M&C), a global hotel company which owns, manages, and operates over 145 hotels across some 80 locations. It has several distinct hotel brands, including Grand Millennium, Millennium, M Social, Copthorne, and Kingsgate, throughout Asia, Europe, the Middle East, New Zealand, and the United States. Visit Millennium Hotels for more information.
For further information, please contact:
Amy Lai Marketing Manager, Aiello E-mail: amy.lai@aiello.ai
Carolyn Wishnowski Director, Global Branding, Marketing & Loyalty, Millennium Hotels and Resorts Email: Carolyn.Wishnowski@millenniumhotels.com
World Pasta Day 2026: Where to Find Mumbai’s Most Indulgent ...
Bountyful Opens in Bengaluru, Celebrating India's Overlooked...
FSSAI’s Recent Move on Infant Foods: Why It Matters
Chennai and Kolkata Airports May Go Private: Weighing the Pr...
By Manu Vardhan Kannan
Published on October 19, 2026
Hafele is bringing greater flexibility to access management with its smart locking solutions designed for modern residential, hospitality and commercial spaces. The Hafele Nexus Lock and Hafele Prolock PL200 combine security, convenience and contemporary design to address different access requirements.
For hotels and hospitality establishments, the Hafele Prolock PL200 is designed to simplify guest access while offering property managers greater control over entry. With its smart functionality and durable design, the lock provides a practical option for hotels and commercial spaces looking to streamline access management while supporting a convenient guest experience.
For residential use, the Hafele Nexus Lock offers homeowners different ways to manage entry without sharing a physical key or compromising their primary access code. The Permanent Password can be used by regular users, while the Period Password allows guests to access the property within a defined time period.
For short visits, homeowners can generate a Dynamic Password through the Hafele Smart Living App. This password remains valid for five minutes, providing a convenient option for temporary access while allowing homeowners to maintain greater control over entry.
By offering different access options for different situations, Hafele's smart locks move beyond conventional locking systems. Users can manage who enters a space, when access is permitted and how long temporary access remains valid.
With the Nexus Lock and Prolock PL200, Hafele continues to address the changing needs of modern homes, hotels and commercial environments through access solutions that combine technology, functionality and thoughtful design.
To find the nearest Hafele showroom or design centre, visit the official Hafele India contact page: Hafele India Contact Us.
Published on October 11, 2026
Kaapi Machines has launched Kaapi One, a digital platform designed to make the coffee equipment journey simpler, more connected and transparent for customers. The platform brings together service, equipment information, orders, learning and support, giving coffee businesses a streamlined way to manage their relationship with their equipment.
As India’s coffee ecosystem continues to evolve, equipment ownership goes beyond the initial purchase and installation. Timely service, maintenance, access to information and ongoing technical support are important for keeping coffee operations running smoothly. Kaapi One brings these interactions together on a single platform, making them easier for customers to access and manage.
The platform was launched around International Coffee Day 2026, reflecting Kaapi Machines’ focus on using technology to strengthen the overall coffee ecosystem and enhance the experience of coffee businesses beyond the point of sale.
Service remains a key part of the Kaapi One experience. Customers can raise service requests directly through the app, track their progress, view status updates, see the engineer assigned to a request and access service information and records. This provides greater visibility into the service process and reduces the need for repeated follow-ups.
Beyond service, Kaapi One connects customers to the wider Kaapi ecosystem. Users can discover new equipment launches, access orders and machine information, explore coffee training and learning opportunities, and find solutions for different business formats, including cafés, hotels, offices, bakeries, QSRs and cloud kitchens.
The app works alongside Kaapi Machines’ existing network of engineers, technical expertise and after-sales support. While technology adds another layer of accessibility and transparency, the human expertise behind the service remains central to the customer experience.
Kaapi One reflects a broader move towards making equipment ownership more seamless while keeping coffee businesses connected to the information, services and support they need throughout their equipment journey.
Through Kaapi One, customers can:
Discover new equipment launches.
Access their orders and machine information.
Raise and track service requests.
Follow service updates.
Access coffee training and learning opportunities.
Explore solutions for their business requirements.
Published on October 10, 2026
Miele presented its latest home appliance innovations at IFA 2026 under the motto “The end of housework is in sight”, showcasing how intelligent technology can make everyday tasks easier. The company introduced the G8 Diamond dishwasher, the AI-based CulinaryCoach in the Miele App, an expanded W2/T2 laundry care range and the Cary concept study, with a focus on reducing household work and simplifying everyday decisions.
For 127 years, Miele has focused on making people's lives better by gradually reducing the effort involved in housework. From mechanising physically demanding tasks to introducing automatic programmes and dispensing systems, the company has continued to develop appliances that recognise situations and respond to users' needs. Its latest approach focuses on making technology more capable while keeping it simple to use.
"Our customers shouldn't have to be experts in programmes or functions. The expertise has to sit in the appliance," says Dr. Reinhard Zinkann, Executive Director and Co-Proprietor of Miele. "The more decisions technology takes off our hands, the more important trust in the result becomes. Real relief comes when technology takes over the tasks and decisions we'd rather not deal with in everyday life. That's exactly what we mean when we say: the end of housework is in sight."
In the kitchen, Miele's CulinaryCoach in the Miele App aims to make cooking easier by combining artificial intelligence with the company's recipe and appliance expertise. The assistant answers questions about food preparation and can transfer suitable settings directly to a Miele oven. It helps users choose the right operating mode, temperature and cooking time for familiar recipes as well as new dishes.
The company also introduced the G8 Diamond, the top-of-the-range model in its new dishwasher generation. An integrated camera identifies the load level and types of dishes inside the appliance, allowing it to adjust the wash cycle accordingly. The dishwasher automatically dispenses the required amount of detergent, while its newly developed hot-air drying system aims to deliver dry dishes, including plastic items.
Through the Miele App, users can also set personal preferences, such as allowing the dishwasher to start only when it is 80 per cent full and after 10 pm. With these features, users can load the dishwasher, close the door and let the appliance handle the rest.
"Technology shouldn't make extra demands on us in everyday life; it should give us back time and attention for other things," says Dr. Markus Miele, Executive Director and Co-Proprietor of Miele. "With the CulinaryCoach and the G8 Diamond, we show two different ways to achieve this: providing guidance during cooking and taking over tasks and decisions after the meal."
Beyond the kitchen, Miele also expanded its W2/T2 laundry care generation at IFA 2026. Following the introduction of the top-of-the-range W2/T2 Nova Edition models at the beginning of last year, the company added further appliance classes while maintaining a uniform design language. Convenience features from its top-of-the-range models will also become available in other appliances in the future.
The new laundry care range is designed to help users select suitable wash cycles according to fabric types and load sizes, dispense detergent automatically, make drying easier and care for clothes gently. These features aim to reduce the number of settings users need to manage while helping them keep their favourite clothes in good condition for longer.
Miele also presented Cary, a concept study exploring the future of laundry care. Modern washing machines offer more than a million possible combinations involving programmes, temperatures, spin speeds, additional functions and detergents. Cary aims to simplify this process by using intelligent sensors and AI to identify textile types and colours, then adjust the programme and detergent dosage accordingly.
The concept reflects Miele's vision of making laundry care simpler, allowing users to load their clothes and press start without needing expert knowledge of washing machine settings.
"Intelligence can be programmed. Trust has to be earned," says Dr. Axel Kniehl, Executive Director Marketing & Sales at Miele. "AI is increasingly becoming the standard. The crucial question, therefore, is whether people will entrust their laundry to the technology; here, quality, reliability and 127 years of experience make the difference – all bundled at the touch of a button. This creates more time for the truly important things in everyday life and in the current times of mental overload."
Through its latest products and concepts, Miele highlighted how intelligent appliances can take over more household tasks and reduce the decisions involved in cooking, dishwashing and laundry care.
Stay up-to-date with the latest Hospitality news and trends in the Hospitality industry!
Subscribe to Hospitality news e-magazine for free and never miss an issue.
By clicking subscribe for free you agree to the Terms & Conditions and acknowledge our Privacy Policy.
Advertise With Us
We have various options to advertise with us including Events, Advertorials, Banners, Mailers, etc.
A platform dedicated to showcase the skills and creativity of hospitality professionals. Share your articles, videos and other content related to the industry and get recognized for your unique perspective and expertise. By posting your content and gaining likes from your own community, we'll categorize your talents and expose them to the hospitality world. Join our community of passionate hospitality professionals and let your talent shine!.
Already have an account?Login
By clicking you agree to the Terms & Conditions and acknowledge our Privacy Policy.
Subscribe for ₹2,000 and receive our monthly magazine for one year (12 months) from the coming month and save 2 months cost.