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By Nishang Narayan
Published on August 4, 2024
In a groundbreaking move to elevate guest experiences, Grand Copthorne Waterfront Hotel has partnered with Aiello to introduce the Aiello Voice Assistant (AVA), an advanced AI-powered smart room system. Nestled along the picturesque Singapore River, the Grand Copthorne Waterfront Hotel is renowned for its luxurious accommodations, exceptional service, and strong commitment to sustainability. This collaboration marks a significant leap in integrating AI technology into the hotel’s ecosystem, setting a new standard for future-forward hospitality.
The Grand Copthorne Waterfront Hotel has replaced all guest room telephones with AVA, transforming each room into a connected, smart environment. Guests can now make hands-free calls, communicate with hotel staff, and voice their questions and requests, ensuring prompt and efficient service. For instance, room service can be requested directly through AVA, streamlining operations and enhancing overall efficiency.
Aiello's system also integrates seamlessly with other hotel systems, including the Property Management System (PMS) and the newly defined Hospitality Task Management System (TMS). This integration ensures that guest requests made to AVA are automatically assigned to the appropriate employees and departments, significantly reducing communication costs and optimizing efficiency across the hotel’s front office, guest rooms, and backend operations. Guests can use voice commands to control various room features, including the TV, lights, and air conditioning, or select smart room modes like "Good Morning" and "Good Night" for added convenience and comfort.
"We are excited to introduce AVA at Grand Copthorne Waterfront Hotel as part of our ongoing commitment to enhancing guest experiences through innovation," said Mr. Andrew Tan, General Manager of Grand Copthorne Waterfront Hotel. "With AVA's integrated IoT capabilities, guests can experience a new level of convenience and personalized service, reflecting our dedication to delivering exceptional hospitality." Aiello's CEO and Co-founder, Mr. Vic Shen, emphasized the transformative impact of AI integration: "Through our partnership with Grand Copthorne Waterfront Hotel, Aiello is proud to lead the charge in redefining hospitality with advanced AI technology. By replacing traditional phones with AVA and integrating IoT-connected smart rooms, we aim to set a bold new standard for intuitive guest interactions."
"We are excited to introduce AVA at Grand Copthorne Waterfront Hotel as part of our ongoing commitment to enhancing guest experiences through innovation," said Mr. Andrew Tan, General Manager of Grand Copthorne Waterfront Hotel. "With AVA's integrated IoT capabilities, guests can experience a new level of convenience and personalized service, reflecting our dedication to delivering exceptional hospitality."
Aiello's CEO and Co-founder, Mr. Vic Shen, emphasized the transformative impact of AI integration: "Through our partnership with Grand Copthorne Waterfront Hotel, Aiello is proud to lead the charge in redefining hospitality with advanced AI technology. By replacing traditional phones with AVA and integrating IoT-connected smart rooms, we aim to set a bold new standard for intuitive guest interactions."
This innovative guest interface not only enhances operational efficiency but also elevates the overall guest experience, marking a significant leap forward in hospitality technology.
About Aiello
Aiello is a leading provider of Voice AI in the hospitality industry. Its flagship product, Aiello Voice Assistant, is a multi-award-winning talk & touch voice AI technology solution aimed at streamlining hotel operations, enhancing the guest experience, and generating insights about customer behavior. Since 2019, Aiello Voice Assistant has been deployed in over 100 hotels, encompassing 10,000 rooms, and has answered over 14 million inquiries from 2.5 million end users in Chinese, Japanese, Thai, and English. Learn more at Aiello's official website.
About Grand Copthorne Waterfront Hotel Singapore
An award-winning and sustainable riverside hotel, tucked away from the hustle and bustle of the city; an ideal one-stop-shop for travelers of all kinds. This picturesque waterfront location along the bank of the Singapore River offers easy accessibility to the business and shopping districts, enabling business and leisure travelers the best of both worlds. Our international awards and accolades include Tripadvisor Traveller’s Choice Award 2023, Best Convention Hotel Singapore (2019-2020), Best Luxury Hotel Singapore (2018-2019), International Five Star Hotel (2019-2020), NTUC Digital Learning Transformation Award 2018, and BCA Green Mark Platinum 2015-2021 by the Building and Construction Authority. Visit Grand Copthorne Waterfront Hotel for more information.
About Millennium Hotels and Resorts
Millennium Hotels and Resorts (MHR) is the global brand of Millennium & Copthorne Hotels Limited (M&C), a global hotel company which owns, manages, and operates over 145 hotels across some 80 locations. It has several distinct hotel brands, including Grand Millennium, Millennium, M Social, Copthorne, and Kingsgate, throughout Asia, Europe, the Middle East, New Zealand, and the United States. Visit Millennium Hotels for more information.
For further information, please contact:
Amy Lai Marketing Manager, Aiello E-mail: amy.lai@aiello.ai
Carolyn Wishnowski Director, Global Branding, Marketing & Loyalty, Millennium Hotels and Resorts Email: Carolyn.Wishnowski@millenniumhotels.com
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By Manu Vardhan Kannan
Published on May 30, 2025
Leading Turkish menswear brand Kiğılı has partnered with Centric Software to transform its retail planning and support its growth ambitions through digital innovation. Kiğılı has chosen Centric Planning, an AI-powered platform that offers end-to-end merchandise planning capabilities tailored for the fashion retail industry.
Founded in 1938, Kiğılı has built a solid presence in the menswear space with over 180 stores in Türkiye and more than 50 points of sale across 15 countries. With customers shopping across a mix of physical stores, e-commerce platforms, marketplaces, and wholesale channels, Kiğılı sought a digital solution to optimize its planning operations.
Until now, Kiğılı relied on Excel sheets and internal tools to handle store segmentation and SKU planning. However, managing these tasks manually limited the brand’s ability to scale efficiently. With Centric Planning, Kiğılı will now move toward a centralized, intelligent system that enhances allocation, store planning, and supply chain decisions.
“Planning is the cornerstone of our business operations, and with Centric Planning, we are setting a solid foundation for future growth,” said Hüseyin Deveci, Supply Chain Director at Kiğılı. “This project is at the center of our digital transformation strategy.”
The brand’s aim is to bridge pre-season planning with in-season execution, ensuring accurate purchasing, better product positioning, and timely replenishment. “This integration will allow us to respond more strategically and dynamically to market shifts,” Deveci added.
Following a rigorous evaluation of over 15 solutions, Kiğılı selected Centric Planning for its ability to unify planning workflows into one adaptable structure. “What impressed us was how Centric connects all planning phases seamlessly. It frees our teams to focus on strategic initiatives rather than manual tasks,” Deveci noted.
“Kiğılı will benefit from a unified, intelligent platform that simplifies planning from start to finish,” said Fabrice Canonge, President of Centric Software. “We are proud to support Kiğılı in their transformation journey.”
The partnership marks a significant milestone for Kiğılı as it accelerates into a new era of digital retail excellence.
Published on May 26, 2025
The hospitality world just said NamAIste to a revolutionary innovation from India. NamAIste – IIHM Hospitality GPT was officially launched in Kolkata, proudly claiming the title of the world's first generative AI-powered knowledge engine tailored exclusively for the hospitality industry.
The launch marks a milestone moment—not just for India but for the entire global hospitality ecosystem. Built under the visionary leadership of Dr. Suborno Bose, Chairman of IIHM and a prominent AI evangelist, NamAIste is a game-changer in the way hospitality professionals, students, and educators will learn, research, and make decisions in the future.
“This is not just a tech marvel—it’s the dawn of a new mindset,” said Dr. Bose during his address at the global launch event at the IIHM Global Campus. Broadcast live across countries and time zones, the unveiling resonated deeply with hospitality leaders, educators, and students. “If the US can have Google and China can have DeepSeek, India can — and now does — have NamAIste,” he added.
Proudly Made in India, this first-of-its-kind Hospitality GPT was developed in partnership with Entiovi Technologies, using a Large Language Model (LLM) built specifically for hospitality. It offers real-time insights, global best practices, service innovations, and curated content from over 60 countries—all in a customized, AI-powered interface. The system even demonstrated a query in Bengali returning answers from Japanese culinary documents—earning a thunderous applause from attendees.
Sanjoy Chatterjee, Chairman, NASSCOM Regional Council (East) and Co-founder of Entiovi, emphasized that NamAIste’s uniqueness isn’t just in its technology, but in the depth of its domain-specific knowledge. “The real achievement is building a platform where a student from Bengal can ask about Japanese hospitality and get an accurate, translated, deeply-researched response instantly,” he said.
The platform is designed to empower students, educators, faculty members, and industry stakeholders alike. With features like access to SOPs, training materials, and trend forecasts, NamAIste is set to revolutionize hospitality education and workforce readiness.
Key benefits of NamAIste include:
Revolutionizing hospitality education and training
Enabling smart, data-driven decision-making for professionals
Providing instant access to global best practices and innovations
Beyond the data and tech, Dr. Bose reminded everyone that hospitality will always be a people-first industry. “AI can assist, but it cannot replace the human smile,” he said, striking a perfect balance between technology and tradition.
This launch wasn’t just a product release—it was a proud “Greeted in India” moment. With IIHM campuses erupting in celebration, the initiative has been hailed as a shining example of Viksit Bharat and Make in India, reaffirming India’s growing influence in global innovation.
IIHM has long been known for redefining hospitality education. With NamAIste, it goes beyond preparing students for the industry—it’s equipping them to lead it.
As Dr. Bose aptly summed it up, “This is India’s gift to the world of hospitality.”
Published on May 12, 2025
Carnival Cruise Line has announced a new partnership with Cantaloupe, Inc., a global provider of self-service commerce technology, to enhance guest experiences at Celebration Key, Carnival’s exclusive upcoming destination on Grand Bahama, opening July 19, 2025. The collaboration brings self-service kiosks powered by Cantaloupe to the island, enabling cashless, quick, and seamless ordering at all food and beverage outlets.
Using Cantaloupe’s advanced point-of-sale (POS) solutions, guests can simply scan their Sail & Sign cards, extending Carnival’s onboard cashless payment system to this new off-ship location for the very first time. This move is aimed at creating a frictionless and familiar environment for travelers, allowing them to enjoy the destination without the hassle of cash or physical credit cards.
“Cantaloupe is excited to power this experience by providing a frictionless, technology-driven solution that will simplify guests’ dining and service experiences,” said Tom Lapham, Senior Vice President of Cheq at Cantaloupe, Inc. He noted that the technology is designed to handle high volumes of transactions with real-time updates, ensuring reliable and efficient service even during peak demand.
Celebration Key, designed as a premier cruise destination, will feature multiple dining and beverage venues where Cantaloupe’s kiosks will be installed, giving guests complete control over their food and beverage purchases.
Richard Morse, Senior Vice President of Food and Beverage at Carnival Cruise Line, shared, “Our collaboration with Cantaloupe is critical to making Celebration Key a destination that is full of fun and takes the worry out of carrying cash for our guests. Through this partnership, we’re able to offer an experience that extends the ease and familiarity of onboard dining to our exclusive destination.”
Cantaloupe’s POS solutions are already known for their high performance in high-traffic venues. With this partnership, the company is marking a significant step in its expansion into the travel and hospitality sectors, reaffirming its commitment to delivering world-class digital and self-service solutions tailored for large-scale operations.
As guests explore the vibrant offerings at Celebration Key, they can now do so with greater freedom and ease, thanks to this strategic technology-driven alliance.
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