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By Nishang Narayan
Published on August 4, 2024
In a groundbreaking move to elevate guest experiences, Grand Copthorne Waterfront Hotel has partnered with Aiello to introduce the Aiello Voice Assistant (AVA), an advanced AI-powered smart room system. Nestled along the picturesque Singapore River, the Grand Copthorne Waterfront Hotel is renowned for its luxurious accommodations, exceptional service, and strong commitment to sustainability. This collaboration marks a significant leap in integrating AI technology into the hotel’s ecosystem, setting a new standard for future-forward hospitality.
The Grand Copthorne Waterfront Hotel has replaced all guest room telephones with AVA, transforming each room into a connected, smart environment. Guests can now make hands-free calls, communicate with hotel staff, and voice their questions and requests, ensuring prompt and efficient service. For instance, room service can be requested directly through AVA, streamlining operations and enhancing overall efficiency.
Aiello's system also integrates seamlessly with other hotel systems, including the Property Management System (PMS) and the newly defined Hospitality Task Management System (TMS). This integration ensures that guest requests made to AVA are automatically assigned to the appropriate employees and departments, significantly reducing communication costs and optimizing efficiency across the hotel’s front office, guest rooms, and backend operations. Guests can use voice commands to control various room features, including the TV, lights, and air conditioning, or select smart room modes like "Good Morning" and "Good Night" for added convenience and comfort.
"We are excited to introduce AVA at Grand Copthorne Waterfront Hotel as part of our ongoing commitment to enhancing guest experiences through innovation," said Mr. Andrew Tan, General Manager of Grand Copthorne Waterfront Hotel. "With AVA's integrated IoT capabilities, guests can experience a new level of convenience and personalized service, reflecting our dedication to delivering exceptional hospitality." Aiello's CEO and Co-founder, Mr. Vic Shen, emphasized the transformative impact of AI integration: "Through our partnership with Grand Copthorne Waterfront Hotel, Aiello is proud to lead the charge in redefining hospitality with advanced AI technology. By replacing traditional phones with AVA and integrating IoT-connected smart rooms, we aim to set a bold new standard for intuitive guest interactions."
"We are excited to introduce AVA at Grand Copthorne Waterfront Hotel as part of our ongoing commitment to enhancing guest experiences through innovation," said Mr. Andrew Tan, General Manager of Grand Copthorne Waterfront Hotel. "With AVA's integrated IoT capabilities, guests can experience a new level of convenience and personalized service, reflecting our dedication to delivering exceptional hospitality."
Aiello's CEO and Co-founder, Mr. Vic Shen, emphasized the transformative impact of AI integration: "Through our partnership with Grand Copthorne Waterfront Hotel, Aiello is proud to lead the charge in redefining hospitality with advanced AI technology. By replacing traditional phones with AVA and integrating IoT-connected smart rooms, we aim to set a bold new standard for intuitive guest interactions."
This innovative guest interface not only enhances operational efficiency but also elevates the overall guest experience, marking a significant leap forward in hospitality technology.
About Aiello
Aiello is a leading provider of Voice AI in the hospitality industry. Its flagship product, Aiello Voice Assistant, is a multi-award-winning talk & touch voice AI technology solution aimed at streamlining hotel operations, enhancing the guest experience, and generating insights about customer behavior. Since 2019, Aiello Voice Assistant has been deployed in over 100 hotels, encompassing 10,000 rooms, and has answered over 14 million inquiries from 2.5 million end users in Chinese, Japanese, Thai, and English. Learn more at Aiello's official website.
About Grand Copthorne Waterfront Hotel Singapore
An award-winning and sustainable riverside hotel, tucked away from the hustle and bustle of the city; an ideal one-stop-shop for travelers of all kinds. This picturesque waterfront location along the bank of the Singapore River offers easy accessibility to the business and shopping districts, enabling business and leisure travelers the best of both worlds. Our international awards and accolades include Tripadvisor Traveller’s Choice Award 2023, Best Convention Hotel Singapore (2019-2020), Best Luxury Hotel Singapore (2018-2019), International Five Star Hotel (2019-2020), NTUC Digital Learning Transformation Award 2018, and BCA Green Mark Platinum 2015-2021 by the Building and Construction Authority. Visit Grand Copthorne Waterfront Hotel for more information.
About Millennium Hotels and Resorts
Millennium Hotels and Resorts (MHR) is the global brand of Millennium & Copthorne Hotels Limited (M&C), a global hotel company which owns, manages, and operates over 145 hotels across some 80 locations. It has several distinct hotel brands, including Grand Millennium, Millennium, M Social, Copthorne, and Kingsgate, throughout Asia, Europe, the Middle East, New Zealand, and the United States. Visit Millennium Hotels for more information.
For further information, please contact:
Amy Lai Marketing Manager, Aiello E-mail: amy.lai@aiello.ai
Carolyn Wishnowski Director, Global Branding, Marketing & Loyalty, Millennium Hotels and Resorts Email: Carolyn.Wishnowski@millenniumhotels.com
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By Author
Published on February 12, 2026
In today’s hospitality landscape, the guest room TV is no longer just an amenity - it’s a critical touchpoint for security, experience, and cost control, and the Samsung Hospitality TV HG Series, purpose-built for hotels, delivers exactly what hoteliers need: guest data protection, operational savings, and premium entertainment.
Guest OTT Security - A Feature No Other Brand Offers: One of the most overlooked risks in hotel rooms is OTT login security, where guests log into personal streaming accounts and forget to sign out, exposing credentials to the next occupant, but Samsung HG Series solves this by design because every time the TV is switched off using the remote, all OTT login credentials are automatically erased, ensuring complete protection of guest data - a unique security feature that competing hospitality TVs simply do not offer.
TV as a Secure Internet Hotspot – Smarter Than Wi-Fi: With a LAN connection to the TV, the Samsung HG Series can act as a secure wireless hotspot, allowing guests to connect via a one-time OTP displayed on the TV screen, delivering full traceability of internet usage mapped to room, guest, date and time while enabling massive cost savings by reducing the need for multiple routers and access points.
200+ Live Internet Channels – No Extra Hardware: The HG Series offers 200+ live internet channels across news, entertainment and lifestyle, eliminating the need for IP TV systems or traditional set-top boxes.
No Set-Top Box Required – OTT Is Already Inbuilt: With all major OTT apps inbuilt, hotels benefit from zero STB rental costs, cleaner rooms with less wiring and faster, simpler guest usage.
One Remote, Clean Look, Better Experience: For properties that still retain set-top boxes, Samsung HG TVs support single-remote operation, removing the clutter of multiple remotes and avoiding cheap, flimsy STB remotes, thereby preserving a premium room aesthetic.
For GMs and Property Owners, the Samsung Hospitality TV HG Series is not just a television - it’s a security-first, cost-efficient, guest-centric solution designed exclusively for hotels, and if guest privacy, operational savings, and a premium in-room experience matter, it’s time to see the Samsung HG Series in action.
For more details, contact Palaniappa Electronics | Mr Muthu at 9003045685 or muthu@palaniappagroup.com
By Hariharan U
Published on February 11, 2026
Navabrind IT Solutions, a leading Odoo Gold Partner, has announced its participation in the 15th edition of Source India – Electronics Supply Chain, aligning with the event’s theme, “Redefining the Indian Electronics Supply Chain.”
Jointly attending the event with Odoo, the company will showcase its specialised ERP expertise tailored for the electronics value chain at the Chennai Trade Centre on February 10–11, 2026. With India’s electronics sector witnessing rapid growth driven by government initiatives such as the Production-Linked Incentive (PLI) scheme and rising domestic demand, manufacturers are increasingly challenged by complex supply chains and strict quality norms, areas where Navabrind positions Odoo as a unified command centre for end-to-end operations.
At Booth #D83, visitors will experience live demonstrations of Odoo modules configured for electronics manufacturing, including real-time MRP dashboards for shop-floor visibility, integrated Sales, CRM, and Purchase modules linking demand to production, and advanced Product Lifecycle Management for engineering change orders and version-controlled BOMs, along with lot and serial traceability and multi-stage quality checks aligned with BIS standards.
The showcase will also highlight Odoo’s modular architecture, open API, Studio integrations, and advanced costing tools such as landed cost calculations and material variance reporting. Commenting on the participation, Vasanth Anantaraman, CEO of Navabrind IT Solutions, said, “The ambition to build ‘Atmanirbhar Bharat’ in electronics rests on the backbone of efficient, transparent, and agile operations. Legacy, disconnected systems are the biggest roadblock to this ambition,” adding, “At Source India, will demonstrate how a unified Odoo ERP platform is not just a software implementation, but a strategic lever to gain end-to-end visibility, mitigate supply chain risks, and build a globally competitive manufacturing outfit.”
Venkatesh Nagarajan, CTO of Navabrind IT Solutions, added, “For electronics manufacturers, complexity is a given, be it in product designs, component sourcing, and compliance requirements. Our expertise lies in configuring Odoo’s powerful modules, such as PLM, Quality, and advanced traceability, to master this complexity.”
By Manu Vardhan Kannan
Published on November 22, 2025
As 2026 approaches, the hospitality industry stands at the forefront of a pivotal technological transformation. Driven by evolving guest expectations, emerging technologies, and rapid advancements in AI, the technology landscape is expanding at unprecedented speed. Now more than ever, decisions about property management, point-of-sale systems, revenue and distribution optimization, and integrated ecosystems are vital. These choices will define how brands attract and retain guests, enhance front- and back-of-house operations, and secure lasting competitive advantages.
1. AI & Predictive Intelligence Will Redefine the Guest Experience
AI adoption is accelerating, driving three key transformations across hospitality:
· Hyper-Personalized Guest Journeys: AI algorithms tap into guest history and preferences to deliver real-time, customized services—from dining and room features to spa experiences—deeply aligned with each guest’s lifestyle.
· AI-Powered Assistants & Chatbots: Conversational AI tools are becoming ubiquitous, managing guest inquiries, bookings, and requests seamlessly across channels like hotel apps, social media, and messaging platforms. This surge allows staff to focus on more complex, high-value guest interactions.
· Predictive Analytics: AI is moving from reactive to proactive, using sophisticated predictive analytics for revenue management, dynamic pricing, demand forecasting, and operational efficiency. Hotels can now shift from generic rate strategies to precise, data-driven pricing, reducing lost business and boosting yields.
Together, these innovations empower hotels to anticipate guest needs, personalize experiences before arrival, resolve issues before they occur, and optimize operations in real time, which results in smoother, more intuitive journeys. For hoteliers, predictive intelligence unlocks efficiency, loyalty, and deeper guest engagement across every touchpoint.
2. A Pivotal Moment for Distribution: Seamless Omnichannel Experiences
AI is fundamentally reshaping hotel distribution by delivering deep insights into guest preferences and enabling truly personalized experiences. Marketing is becoming more precise, offers more relevant, and every guest interaction more meaningful. The era of generic, one-size-fits-all strategies is ending; adaptable, data-driven distribution is now essential.
Crucially, large language models (LLMs) are becoming the “top of the funnel” for search, changing how travelers discover and evaluate hotel options. Instead of traditional search engines, guests are increasingly relying on conversational AI to guide their choices—rewriting both the digital ecosystem and the distribution stack.
Providing a seamless omnichannel experience will define hospitality leadership. Today’s guests expect smooth, consistent engagement across every touchpoint, from booking sites and hotel apps to kiosks, voice assistants, and in-room devices. Hotels that unify these channels will reduce lost bookings, boost upselling opportunities, and foster deeper guest loyalty. The future belongs to those who anticipate needs and deliver effortlessly across channels.
3. Contactless, Mobile, and Agentic Innovation: Hospitality Goes Hands-Free
While the push for contactless solutions began during the pandemic, 2026 will mark a new era of adoption that elevates efficiency without losing the personal touch. Mobile-first, biometric, and agent-driven technologies are now converging to enable seamless, secure guest journeys.
· Contactless Everything: Digital check-in, keyless entry, facial recognition, and self-service passport scanning have become standard, eliminating friction throughout the guest experience. These advancements streamline room access, amenities, and payments, boosting both security and convenience.
· Expansive Mobile Integration: Mobile platforms now allow guests to control room settings, entertainment, and service requests directly from personal devices, supporting a more intuitive and customized stay.
· AI Agents Supporting Staff: AI-powered agents now assist across the hospitality tech stack, automating routine bookings, communications, and support tasks. This empowers staff to focus on higher-value, personalized guest interactions.
One key advancement is “Agentic AI”—interconnected agents that share information and take coordinated actions across systems. This creates intelligent workflows, enabling hotels to anticipate guest needs proactively and deliver seamless, end-to-end service. Collectively, these innovations reduce manual processes, empower teams, and raise the bar for trust and convenience in hospitality.
4. Simplified Technology and Breaking Down Silos
5. Real-Time Translation Breaks Down Language Barriers
Looking Ahead
In 2026, technologies such as omnichannel distribution, contactless check-ins, agentic assistants, predictive AI, and real-time translation will deliver the flexibility and personalization today’s guests expect. Hospitality will be transformed by proactive operations—personalizing experiences before arrival, optimizing pricing and occupancy in real time, enabling seamless multilingual service, and fostering environments where work and leisure seamlessly blend. Staff will be empowered to focus on high-value, personal interactions.
Crucially, the current era of “Art of the Possible,” often driven by hype and noise, will shift to a disciplined approach: quantifying the tangible value each AI feature brings to the P&L. Brands that invest in unified data models, trusted AI applications, and tightly integrated platforms will be poised to lead. By prioritizing measurable business outcomes—resilient revenue, deeper guest loyalty, and lasting operational excellence—the industry will elevate both the staff and guest experience, ensuring that innovation directly translates to real, sustained business impact.
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