Grand Hotel in Salem, Oregon, has launched a groundbreaking 3D voice-activated virtual concierge named IZZY, setting a new standard in hospitality technology. Developed with CHATHPC technology and integrated with CHATGPT4, IZZY offers guests an unprecedented level of interactive service, accessible through the hotel's Concierge App or Mobile Guest Services Directory.

IZZY's capabilities include providing detailed information about hotel amenities, local attractions, and events, as well as personalized recommendations for dining and activities. Guests can interact with IZZY either by voice or through a silent texting feature, making it adaptable to various communication preferences. The virtual concierge also features a custom-designed 3D model that adds a lifelike and personal touch to digital assistance.

Russ Rodrigues, Front Desk Manager at Grand Hotel, expressed excitement about the new virtual concierge, stating, "IZZY not only enhances the guest experience but also sets a new standard in the hospitality industry. It represents our commitment to leveraging technology to provide exceptional, yet personalized, service here in Salem."

Moreover, IZZY allows guests to engage in unique interactions, such as sending vintage postcards from the hotel, further enriching their stay experience. The introduction of IZZY at Grand Hotel in Salem exemplifies the innovative use of technology in enhancing guest satisfaction and streamlining hotel operations.