Grand Mercure Bangalore Welcomes Zenith U as Rooms Division Manager

Grand Mercure Bangalore Welcomes Zenith U as Rooms Division Manager

By Nishang Narayan

Published on December 3, 2024

Grand Mercure Bangalore has announced the appointment of Zenith U as its new Rooms Division Manager. With over 10 years of experience in the hospitality industry, Zenith is set to bring his leadership skills and operational expertise to elevate the guest experience and enhance the hotel's efficiency.

Zenith began his career at Courtyard by Marriott Pune Chakan and has since held pivotal roles across leading hospitality brands, including Novotel Pune, Novotel & ibis Chennai OMR, and ibis Chennai City Centre. In his previous role as Director of Guest Services at ibis Chennai City Centre, Zenith successfully managed Rooms and Food & Beverage operations, showcasing his ability to lead with excellence.

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His academic foundation includes a bachelor’s degree in Maritime Hospitality Studies from RL Institutes, Madurai, along with certifications in bartending and maritime safety. This diverse background, coupled with his passion for crafting exceptional guest journeys, aligns seamlessly with Grand Mercure Bangalore’s vision of providing vibrant and personalized hospitality experiences.

Globally, Grand Mercure Hotels & Resorts celebrate the local essence of each destination, blending cultural richness with internationally recognized premium hospitality standards. With over 60 hotels in 13 countries, the brand is known for its immersive, multi-sensory guest experiences rooted in local traditions.

Under Zenith U’s leadership, Grand Mercure Bangalore is poised to further its reputation as a destination for unique and memorable stays.


Rosetta Hospitality Appoints Nisha Sharma as EAM at Rosetta Sakleshpur

Rosetta Hospitality Appoints Nisha Sharma as EAM at Rosetta Sakleshpur

By Manu Vardhan Kannan

Published on March 31, 2026

Rosetta Hospitality has announced the appointment of Ms. Nisha Sharma as Executive Assistant Manager, Rooms and Guest Experience at Rosetta Sakleshpur. The move adds further strength to the property’s leadership team and reflects the brand’s continued focus on delivering thoughtful and guest-centric hospitality.

Ms. Sharma brings with her over 17 years of experience across rooms division operations, front office management, and guest-facing roles in both domestic and international hospitality spaces. Her career includes associations with well-known organisations such as Eight Continents Hotels and Resorts, Marriott International, Extended Stay America, and Aloft Abu Dhabi, where she developed a strong understanding of operations, systems, and guest engagement.

During her time with Eight Continents Hotels and Resorts, she took on multiple leadership roles with growing responsibilities. Most recently, she served as Vice President – Operations, Business Development and Acquisitions, where she played a key role in driving growth strategies and overseeing operations across the group’s portfolio. Prior to this, she was Director of Operations for India, Maldives and Africa, managing service standards, operational performance, and collaboration across regions. She also contributed to rooms division management and learning and development functions earlier in her tenure, including her role as Corporate Rooms Division Learning and Development Manager, where she worked closely with teams to enhance training and operational processes.

Her professional journey also includes experience with Marriott International, W Maldives and Aloft Abu Dhabi, where she gained hands-on exposure to front office operations and guest relations in global hospitality environments.

Known for her ability to build strong teams and improve operational systems, Ms. Sharma brings a balanced approach that combines structured processes with a clear understanding of guest expectations.

Commenting on the appointment, Mr. Jai Sreedhar, Joint Managing Director and CEO, Rosetta Hospitality, said:

"We are pleased to welcome Nisha Sharma to Rosetta Sakleshpur. The rooms division plays a defining role in shaping the overall guest journey, and Nisha brings a strong grounding in operational discipline and service culture. Her experience across diverse hospitality environments, along with her focus on team development, will be valuable as we continue to strengthen our offering."

Sharing her thoughts, Ms. Nisha Sharma said:

"Rosetta Sakleshpur represents a distinctive hospitality experience where nature, thoughtful design, and warm service come together in a meaningful way. I am delighted to join Rosetta Hospitality and look forward to working with the team to further refine operational processes and enhance the overall guest journey."

In her new role, Ms. Sharma will lead rooms division operations and oversee guest-facing functions at Rosetta Sakleshpur. Her focus will be on strengthening processes, improving guest engagement, and ensuring a smooth and consistent experience across all touchpoints.

This appointment highlights Rosetta Hospitality’s continued effort to build strong leadership across its properties. With Ms. Sharma joining the team, Rosetta Sakleshpur continues to grow as a refined destination where nature, comfort, and authentic hospitality come together to create memorable stays.


Hyatt Appoints Saurabh Malhotra as Cluster Director of Sales & Marketing

Hyatt Appoints Saurabh Malhotra as Cluster Director of Sales & Marketing

By Hariharan U

Published on March 31, 2026

Hyatt has announced the appointment of Saurabh Malhotra as Cluster Director of Sales & Marketing for Hyatt Regency Amritsar Hotel & Spa and Hyatt Regency Dharamshala Resort, effective March 16, 2026.

With over 20 years of experience in the hospitality industry, Malhotra brings a strong mix of commercial expertise and leadership across luxury and lifestyle brands. His professional journey reflects a consistent focus on strategic sales planning, brand positioning, and revenue optimisation.

An alumnus of IHM Jaipur and Symbiosis, Malhotra began his association with Hyatt in 2004 at Hyatt Regency Delhi. After a decade-long stint with global airlines, he rejoined the brand in 2016 at Andaz Delhi, where he progressed through key sales leadership roles. In 2022, he moved to Hyatt Regency Lucknow as Director of Sales, contributing to record revenue growth at the property.

In his new role, Malhotra will oversee the sales and marketing strategy for Hyatt’s Amritsar and Dharamshala properties, with a focus on strengthening market positioning, driving revenue performance, and enhancing brand visibility across key segments.

Beyond his professional achievements, Malhotra is known for his deep admiration for the Indian Armed Forces, which he regards as a personal source of inspiration.

Hyatt expressed confidence that his leadership will play a key role in further strengthening the commercial success of its properties in Amritsar and Dharamshala.

Located in the heart of Amritsar, Hyatt Regency Amritsar Hotel & Spa offers a blend of modern luxury and traditional Punjabi warmth, with close proximity to iconic landmarks such as the Golden Temple, making it a preferred destination for both leisure and business travellers.


Keventers Appoints Shaurya Prabhat as CEO

Keventers Appoints Shaurya Prabhat as CEO

By Hariharan U

Published on March 30, 2026

Keventers has appointed Shaurya Prabhat as its Chief Executive Officer, marking a new phase of leadership for the heritage brand. He succeeds Agastya Dalmia, who played a key role in bringing the brand back into the spotlight for a new generation of consumers.

An eight-year veteran of the company, Shaurya joined Keventers in 2017 to lead business development when the brand was largely franchise-driven. Over time, he took on wider responsibilities across strategy, operations, marketing, HR, and business excellence, eventually shaping the company’s overall direction.

Before joining Keventers, he worked with The Smart Cube, advising global clients across industries such as retail, banking, pharma, and oil and gas. Academically, he holds a degree from University of London and a master’s from University of Warwick.

Sharing his thoughts on the new role, Shaurya Prabhat said, “I'd like to thank the Board for entrusting me with the responsibility of shaping the company's next phase of growth. What I've learned over eight years is that the mission never really changes: grow the company, grow the brand, and do it with honesty. If you manage your inputs with excellence, the outcomes take care of themselves. I'm extremely excited about the vast opportunities ahead for us.”

As part of his immediate plans, Shaurya is looking to open 70 new outlets over the next year, with a larger goal of significantly scaling the business over the coming years. The brand is also exploring opportunities beyond outlets, including retail, FMCG, quick commerce, and institutional sales, aligning with its broader vision of building a multi-brand food and beverage portfolio.

Keventers is also sharpening its focus on younger consumers, especially Gen Z, by creating products and experiences that connect with their preferences. From menu innovations like waffles and boba to a stronger presence on social media, the brand is adapting to changing consumer behaviour while staying rooted in its legacy.

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Commenting on the transition, Agastya Dalmia said, “I have worked alongside Shaurya for over eight years and known him for longer - I have seen how he thinks, how he leads, and how deeply he cares about this brand. He has led almost all significant decisions we have taken over the years and helped us navigate through the most complex of situations – from Covid and restructuring our business model to fundraising and governance. I could not be prouder of what we have built together, and I could not be more confident about what he will build next.”

Founded in 1925, Keventers continues to be one of India’s most recognised food and beverage brands, known for its milkshakes, waffles, and ice creams, with a growing presence across major cities.

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