Grand Mercure Bengaluru at Gopalan Mall has announced the appointment of Zeba Hasan as its new Rooms Division Manager, strengthening the hotel's leadership team as it continues to enhance guest experiences and operational excellence.

In her new role, Zeba will lead the hotel's Rooms Division, overseeing key guest-facing operations with a focus on maintaining high service standards, developing teams and delivering seamless guest experiences. She will also work closely with the leadership team to support the hotel's overall business goals.

With more than a decade of experience in the hospitality industry, Zeba has built her career across leading Accor properties in India. Before joining Grand Mercure Bengaluru at Gopalan Mall, she served as Cluster Front Office Manager at Novotel Goa Resort & Spa and Novotel Goa Candolim, where she managed front office operations across both hotels.

During her tenure, she played an important role in improving guest engagement and operational performance while helping the property become India's highest enrolment-performing hotel for the Accor Live Limitless (ALL) loyalty programme.

Commenting on the appointment, Ram Shetty, General Manager, Grand Mercure Bengaluru at Gopalan Mall, said:

"We are delighted to welcome Zeba to Grand Mercure Bengaluru at Gopalan Mall. Her extensive experience, collaborative leadership style and deep understanding of the Accor ecosystem make her a valuable addition to our team. With a strong focus on driving commercial growth, enhancing guest engagement, and elevating the hotel's market presence, Zeba's appointment comes at a pivotal time. Her expertise will support our vision of delivering memorable experiences while strengthening our positioning in Bengaluru's competitive hospitality landscape. We are confident that she will further strengthen our commitment to delivering exceptional hospitality."

Speaking about her appointment, Zeba Hasan said:

"I am delighted to join Grand Mercure Bengaluru at Gopalan Mall and begin this exciting new chapter in my journey with Accor. The opportunity to work with such a passionate team and contribute to a hotel that is known for its warm hospitality and service culture is truly exciting. I am committed to creating exceptional guest experiences by building a high-performing Rooms Division that places equal emphasis on service excellence, operational efficiency, and team engagement. Together with the team, I look forward to introducing thoughtful initiatives that enhance guest satisfaction while maintaining the highest standards of hospitality. I look forward to working alongside the team to build on the hotel's strong foundation and continue creating meaningful and memorable experiences for every guest."

With her strong operational background and experience within the Accor network, Zeba's appointment is expected to further strengthen the hotel's service standards while supporting its continued growth in Bengaluru's competitive hospitality market.