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By Manu Vardhan Kannan
Published on July 29, 2026
Grand Mercure Bengaluru Gopalan Mall has appointed Maria Candice Rodrigues as its new Revenue Manager, reinforcing the hotel's commercial leadership as it continues to drive strategic growth and revenue optimisation.
In her new role, Candice will oversee the hotel's revenue management function, focusing on pricing strategies, demand forecasting, inventory optimisation, and distribution management to maximise commercial performance. She will work closely with the sales, reservations, and operations teams to identify new revenue opportunities while supporting the hotel's overall business goals.
Her responsibilities will include strengthening commercial performance through data-driven pricing strategies, improving forecasting accuracy, optimising distribution channels, and exploring revenue opportunities across different market segments. She will also work on building stronger collaboration across teams to support sustainable RevPAR growth and enhance the hotel's long-term profitability.
Before joining Grand Mercure Bengaluru Gopalan Mall, Candice was Assistant Manager – Revenue at Novotel Hyderabad Convention Centre. During her tenure, she contributed to pricing strategy, demand forecasting, inventory management, and market analysis across both room revenue and convention business. She also played an important role in implementing Opera Cloud and the IDEAS Revenue Management System, helping improve the property's revenue planning and operational efficiency.
Earlier in her career, Candice held reservations roles at Novotel Hyderabad Convention Centre, ibis Chennai City Centre, and Alila Diwa Goa. These positions helped her build strong expertise in hotel distribution, reservations strategy, and commercial operations before moving into revenue management.
Commenting on the appointment, Ram Shetty, General Manager, Grand Mercure Bengaluru Gopalan Mall, said, " We are delighted to welcome Maria to Grand Mercure Bengaluru Gopalan Mall. Her analytical mindset, commercial acumen and experience in revenue strategy make her a valuable addition to our team. As we continue to focus on driving profitable growth, strengthening our direct booking channels, and optimizing overall commercial performance, Candice's expertise will be instrumental in enhancing our revenue strategies and maximizing business opportunities across all segments. We are confident that her expertise will help strengthen our revenue performance and support the hotel's continued growth."
Speaking about her appointment, Candice, Revenue Manager, Grand Mercure Bengaluru Gopalan Mall, said, "I am thrilled to join Grand Mercure Bengaluru Gopalan Mall and be part of a team that is committed to excellence in hospitality. Revenue management is about understanding changing market dynamics and making informed decisions that create long-term value. What excites me most about this opportunity is the ability to combine data-driven insights with strong cross-functional collaboration to develop agile commercial strategies that deliver measurable results. With Bengaluru continuing to evolve as one of India's most dynamic hospitality markets, I look forward to identifying new opportunities, driving revenue performance and contributing to the hotel's long-term success. I am eager to work closely with the team to drive sustainable growth while continuing to deliver value for both the hotel and its guests."
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Published on October 17, 2026
Lemon Tree Hotel Whitefield, Bengaluru, is strengthening its culinary offerings under the leadership of Executive Chef Thirumal Mohan, who brings extensive experience across luxury hospitality, regional Indian cuisine, banquet operations, convention centres and airline catering. Known for his expertise in South Indian specialities and regional culinary traditions, he oversees the hotel's culinary operations, menu development, food quality and kitchen management.
Chef Thirumal Mohan has previously served as Head Chef at Fairfield by Marriott Bengaluru Rajajinagar and Chef de Cuisine at The Leela Bhartiya City, Bengaluru, where he handled convention centre and banquet operations. His professional journey also includes culinary roles at Marriott Whitefield, Bengaluru, Aloft Bengaluru and LSG Sky Chefs, where he supported Lufthansa's airline catering operations in Bengaluru.
Over the years, he has developed expertise in culinary team leadership, menu planning, maintaining food quality and consistency, and creating dining experiences for diverse guest segments. His experience across hotel restaurants, large-scale events, banquets and airline catering has given him a broad understanding of kitchen operations and the changing expectations of the hospitality industry.
A key part of Chef Thirumal Mohan's career has been his participation in food festivals celebrating South Indian and regional Indian cuisines. Through these initiatives, he has showcased traditional ingredients, authentic cooking techniques and distinctive regional flavours to guests across India and international destinations.
His culinary festival portfolio includes a South Indian Cuisine Festival at Fairfield by Marriott, Kathmandu, Nepal, and a food festival at Courtyard by Marriott, Kathmandu, both in 2018. In 2017, he participated in the Karnataka Cuisine – Flavours of the Coast festival at Renaissance Mumbai Convention Centre Hotel, Powai, and a South Indian Cuisine Festival at Goa Marriott Resort and Spa.
In 2016, his engagements included a Kerala Cuisine Onam Festival at Marriott Bengaluru, a Karnataka Cuisine Festival at Fairfield by Marriott Bengaluru Rajajinagar, and a Tamil Nadu cuisine showcase at Courtyard by Marriott, Gurugram. His earlier initiatives featured South Indian cuisine at JW Marriott Mumbai Juhu in 2015, a Karnataka-themed Indian Culinary Route at Marriott Bengaluru, and a Chettinad Cuisine festival at the same hotel.
His regional cuisine showcases also took him to Courtyard by Marriott, Bilaspur, and Aloft Bengaluru, where he presented South Indian food festivals in 2014 and 2012, respectively. In 2011, he showcased South Indian cuisine in Belgium through an initiative associated with Lufthansa German Airlines.
At Lemon Tree Hotel Whitefield, Bengaluru, Chef Thirumal Mohan brings together his knowledge of regional cuisines, menu innovation and operational management to strengthen the hotel's food and beverage offerings. His experience in South Indian specialities, supported by his background in large-scale kitchen operations and international culinary showcases, contributes to a dining approach that balances regional authenticity, consistent food quality and contemporary guest expectations.
Published on October 16, 2026
Sheraton Grand Chennai Resort & Spa has appointed Ather Raza as its new Director of Operations, bringing an experienced hospitality professional back to the property where he was previously part of the pre-opening team. With a career spanning more than two decades across leading hospitality brands in India and the Middle East, Ather brings expertise in hotel operations, pre-opening projects, renovations, guest experience and operational excellence.
His professional journey includes leadership positions at Sheraton Grand Bengaluru, Aloft Cessna Business Park, Sheraton Grand Bangalore at Brigade Gateway, Goa Marriott Resort, Hyderabad Marriott Hotel & Convention Centre and JW Marriott Mumbai.
Throughout his career, Ather has contributed to improving operational performance, financial planning, guest satisfaction and team development across hospitality properties. He also played an instrumental role in opening the first managed Aloft hotel in Asia Pacific, gaining valuable experience in launching new properties and establishing operational standards.
In his new role at Sheraton Grand Chennai Resort & Spa, Ather will focus on driving operational excellence, enhancing guest experiences, strengthening team performance and supporting the resort's overall business objectives.
His return brings a combination of familiarity with the resort's operations and experience across Marriott and Starwood properties. With his background in hotel management and operational leadership, the appointment supports the resort's continued focus on service quality and guest satisfaction.
By Hariharan U
Published on October 15, 2026
Novotel Goa Resort & Spa and Novotel Goa Candolim have appointed Sagarika Das as Reservation Manager, strengthening the reservations function across both properties as they continue to focus on guest experience and operational efficiency.
Das brings over eight years of hospitality experience, having begun her career in 2018. Her professional background spans reservations, guest relations and hotel operations, with previous associations including Novotel Chandigarh, other Accor brands across India, Hilton and May Flower.
Her experience across multiple hospitality brands has helped her develop an understanding of reservation management, guest expectations and the importance of delivering a seamless experience from the initial booking interaction through arrival.
In her new role, Das will oversee reservations for both Novotel Goa properties, working closely with the commercial and operational teams to streamline reservation processes, optimise room inventory and enhance the pre-arrival guest journey.
The appointment comes as the properties continue to strengthen their positioning among leisure, family and business travellers visiting Goa. At Novotel Goa Resort & Spa, the hotel's pet-friendly offering and phased guest room renovations are also part of its ongoing efforts to enhance the overall guest experience.
Commenting on the appointment, Amit Sangwan, Cluster General Manager, Novotel Goa Resort & Spa and Novotel Goa Candolim, said:
"We are delighted to welcome Sagarika to the Novotel Goa family. Her experience across reservations, guest relations and hotel operations, coupled with her previous association with Accor, makes her a valuable addition to our team. The reservations function plays a vital role in shaping a guest's journey and creating that all-important first impression of our hotels. We are confident that Sagarika's guest-centric approach, industry experience and understanding of reservation operations will further strengthen this experience. We wish her every success in her new role and look forward to her contributions to the continued growth of our properties."
Outside work, Das enjoys cooking and reading, interests that reflect her creativity and curiosity to continue learning.
Her appointment highlights the importance of reservations leadership in coordinating room availability, supporting commercial performance and shaping guest perceptions before arrival.
Novotel Hotels, Suites & Resorts is part of Accor, an international hospitality group. The brand operates hotels, suites and resorts designed for business and leisure travellers, offering contemporary accommodation, dining, flexible workspaces, family facilities and fitness amenities.
With more than 600 locations across over 60 countries, Novotel participates in ALL Accor, the group's booking platform and loyalty programme, which provides members access to rewards, services and experiences.
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