At HITEC 2024, Hotel Communication Network (HCN) is set to reveal AiMe, an innovative AI-powered in-room tablet that will transform the guest experience in hotels. From June 25 to 27, attendees can visit Booth #3836 at the Charlotte Convention Center to see this cutting-edge technology in action.

AiMe, the AI Concierge, allows guests to request services, communicate needs, and place F&B orders from local restaurants using natural language voice commands in multiple languages. The system uses advanced natural language processing to understand unstructured requests, translating them into actionable tasks that are seamlessly relayed to hotel service systems and staff.

A Seamless Guest Experience

AiMe provides a personalized and efficient service experience:

• AiMe: “Hello Mr. Stevens. I’m AiMe. How can I be of service?”

• Mr. Stevens: “I’d like to order lunch.”

• An ordering screen appears.

• AiMe: “May I verbally take your order or would you like to see the menu?”

• Mr. Stevens: “Yes, please take my order. I’ll have . . .”

Meals are delivered to the specified location, enhancing guest convenience and satisfaction.

Neil Schubert, HCN Product Officer and former Advisory Board member of Hotel Financial and Technology Professionals (HFTP), emphasized the importance of AiMe: “Leveraging technology for room service and service requests is not new, but existing solutions have shortcomings. AiMe addresses these by allowing guests to make requests in their preferred language directly through the in-room tablet, bypassing the front desk and streamlining the process.”

Enhancing Hotel Operations

At HITEC, HCN will highlight AiMe's capabilities, including:

• Interpreting Tone and Escalation: AiMe can recognize guest frustration and escalate requests to managers.

• Granular Housekeeper Location Tracking: Integrates with panic button platforms to provide precise locations of housekeepers in distress.

• Room Status Updates: Housekeepers can update room status via voice or typing, integrated with the hotel’s PMS.

• Replacing In-Room Electronics: AiMe eliminates the need for outdated electronics, including TVs, alarm clocks, and bedside phones.

• Personalizing Experiences: Guests can control room environments and make service requests using natural language commands.

• Broadening App Adoption: Promotes brand app usage, reaching all guests through the in-room tablet.

• Reducing Room Clutter: Eliminates printed materials and QR code table tents, providing a cleaner room environment.

Interactive Guestroom Tablet

The AI-Powered Navigator 2.0 tablet platform offers:

• Modern Interface: Netflix-inspired UI with compelling content in multiple languages.

• Immediate Content Updates: Hotel staff can update guest room devices instantly.

• High-Quality Speaker Base: Bluetooth pairable with USB A&C charging points and HD graphics. The base also functions as a voice assistant.

“We invite everyone to Booth 3836 at HITEC to see AiMe in action,” Schubert added. “This AI-powered tablet ensures 100% guest engagement, enhancing customer service and satisfaction.”