Hilton and Kipsu Join Forces to Offer Messaging Service in 7,000 Hotels

Hilton and Kipsu Join Forces to Offer Messaging Service in 7,000 Hotels

By Author

Published on February 3, 2024

Hilton, a global leader in hospitality, has announced a significant expansion of its digital messaging platform, a move that will benefit guests at over 7,000 of its properties worldwide by the end of 2024. This expansion is a testament to Hilton's commitment to evolving traveler communication preferences and enhancing the guest experience.

Developed in collaboration with Kipsu, a frontrunner in real-time engagement, the digital messaging system allows guests to interact with hotel teams directly through various channels, including the Hilton Honours app, SMS, and WhatsApp. This initiative aims to provide a two-way, immediate communication channel, enabling quick responses to guest inquiries, addressing concerns, and arranging special experiences seamlessly.

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In 2023, Hilton's engagement through this platform was substantial, with 3,618 properties participating in over 10.5 million conversations, totaling 70 million messages. The impact of this system on guest satisfaction is notable, with 70% of guests reporting an improvement in their overall satisfaction due to the messaging interactions.

Kathy Heneghan, General Manager of Embassy Suites by Hilton Chicago Downtown Magnificent Mile, emphasized the effectiveness of the mobile messaging system: “The implementation of this system has significantly enhanced our ability to promptly respond to guest inquiries and requests, ensuring a smooth and well-prepared stay for our guests.”

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Chris Silcock, President of Global Brands and Commercial Services at Hilton, reflected on the evolving nature of traveler communication: “The preference for mobile device communication among travelers is on the rise. Expanding this service across our global network aligns with our goal to create a consistent and enhanced experience for every guest.”

The partnership with Kipsu aligns with Hilton’s strategy of delivering unparalleled guest experiences through digital innovation. Chris Smith, CEO and Co-Founder of Kipsu, expressed enthusiasm about the collaboration: “Working with Hilton allows us to extend our top-tier messaging solutions to a broader audience, ensuring a seamless and personalized experience for hotel guests worldwide.”

This digital expansion is part of Hilton's wider initiative to integrate personal devices with on-property technology, as highlighted in their 2024 Trends Report. With 80% of global travelers expecting such integration, Hilton’s initiatives, including the Hilton Honours Digital Key and the Connected Room Experience, are setting new standards for digital innovation in hospitality, leading to more personalized and seamless stays for guests around the world.


Grand Hotel in Salem Introduces IZZY: A 3D Voice-Activated Virtual Concierge

Grand Hotel in Salem Introduces IZZY: A 3D Voice-Activated Virtual Concierge

By Nishang Narayan

Published on May 30, 2024

Grand Hotel in Salem, Oregon, has launched a groundbreaking 3D voice-activated virtual concierge named IZZY, setting a new standard in hospitality technology. Developed with CHATHPC technology and integrated with CHATGPT4, IZZY offers guests an unprecedented level of interactive service, accessible through the hotel's Concierge App or Mobile Guest Services Directory.

IZZY's capabilities include providing detailed information about hotel amenities, local attractions, and events, as well as personalized recommendations for dining and activities. Guests can interact with IZZY either by voice or through a silent texting feature, making it adaptable to various communication preferences. The virtual concierge also features a custom-designed 3D model that adds a lifelike and personal touch to digital assistance.

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Russ Rodrigues, Front Desk Manager at Grand Hotel, expressed excitement about the new virtual concierge, stating, "IZZY not only enhances the guest experience but also sets a new standard in the hospitality industry. It represents our commitment to leveraging technology to provide exceptional, yet personalized, service here in Salem."

Moreover, IZZY allows guests to engage in unique interactions, such as sending vintage postcards from the hotel, further enriching their stay experience. The introduction of IZZY at Grand Hotel in Salem exemplifies the innovative use of technology in enhancing guest satisfaction and streamlining hotel operations.


Yatra Online Innovates with AI-Powered Expense Management Solution for Enhanced Business Efficiency

Yatra Online Innovates with AI-Powered Expense Management Solution for Enhanced Business Efficiency

By Nishang Narayan

Published on May 29, 2024

Yatra Online, a leader in corporate travel services in India, has launched a next-generation AI-powered expense management solution, marking a significant advancement in how businesses handle both travel and non-travel expenses. The solution leverages GenAI, a cutting-edge Large Language Model (LLM), which outperforms traditional OCR technologies in receipt analysis, ensuring higher accuracy and efficiency.

Dhruv Shringi, CEO of Yatra Online, emphasized the platform's ability to adapt to the evolving needs of businesses, stating, "Our Expense Management Solution is designed to grow with our clients, offering scalability and flexibility as their businesses evolve."

This innovative platform serves as a one-stop solution for corporate travel needs, including bookings for flights, hotels, and car rentals, and integrates seamlessly with existing ERP systems to enhance data flow and operational efficiency. The inclusion of an integrated Power BI dashboard allows for in-depth expense analysis, enabling businesses to make informed decisions and optimize spending.

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The mobile app, available for both Android and iOS, allows for on-the-go management of expenses. Key features include expense creation and approval, reimbursement tracking, and the ability to generate expenses automatically from UPI transactions.

With more than 800 corporates already utilizing Yatra's AI-powered expense management tool, the platform is set to become an indispensable resource for businesses aiming to enhance their expense management processes and overall operational efficiency.

For more details on Yatra Online's offerings and the AI-powered expense management solution, visit Yatra Online.


Square Introduces Tap to Pay on iPhone for Canadian Entrepreneurs

Square Introduces Tap to Pay on iPhone for Canadian Entrepreneurs

By Nishang Narayan

Published on May 28, 2024

Square, the renowned financial services and mobile payment company, has unveiled Tap to Pay on iPhone in Canada, marking a significant advancement in contactless payment technology. Available within the Square Point of Sale, Square for Retail, and Square Appointments iOS apps, this feature allows sellers to process payments directly from their iPhones, eliminating the need for additional payment hardware.

Tap to Pay on iPhone simplifies the transaction process for both new and established businesses. By utilizing Apple’s secure payment technology, which ensures that no card numbers are stored on the device or Apple servers, Square offers a reliable and secure solution for business transactions. This functionality is particularly beneficial for mobile professionals such as tradespeople and caterers, as well as retailers and beauty professionals, enabling them to accept payments efficiently at any location.

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The integration of Apple's contactless payment technology with Square’s user-friendly software provides a seamless checkout experience. Customers can complete their purchases swiftly by using contactless credit or debit cards, Apple Pay, or other digital wallets. This method not only enhances the customer experience but also aligns with the increasing consumer preference for contactless payments.

Since its initial launch in the US in late 2022, followed by expansions to Australia and the United Kingdom, Tap to Pay on iPhone has become an integral component of Square’s ecosystem. It offers a versatile and adaptable payment solution suitable for various business environments.

Saumil Mehta, Head of Product at Square, emphasized the benefits of this innovation, stating, "With Tap to Pay on iPhone, we are further levelling the playing field for businesses of all sizes to be able to start, run, and grow. It helps reduce some of the barriers to entry for new businesses and enables existing sellers to create new ways to sell with nothing more than their iPhone and Square’s software."

Canadian entrepreneurs can start using Tap to Pay on iPhone today by downloading the Square POS, Square for Retail, or Square Appointments app from the Apple App Store. This feature is compatible with iPhone XS models or later running the latest version of iOS. For more information, visit Square's official Tap to Pay page.

About Square:

Square, Inc. is a financial services, merchant services aggregator, and mobile payment company based in San Francisco, California. The company aims to simplify commerce through technology, providing tools to help businesses start, run, and grow.

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