Hilton Gurugram Appoints Abishek Chandran as Cluster DoSM

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Hilton Gurugram Baani City Centre Appoints Abishek Chandran as Cluster Director of Marketing & Communications

By Nishang Narayan

Published on March 25, 2025

Hilton Gurugram Baani City Centre has announced the appointment of Abishek Chandran as the Cluster Director of Marketing & Communications. With over 14 years of experience in the hospitality industry, including a significant tenure at Hilton, Chandran has built a reputation for successfully executing marketing strategies that enhance brand visibility and drive business growth.

Leading Marketing & Communications Across the Cluster

In his new role, Chandran will oversee marketing and communication strategies across the cluster, working closely with the cluster commercial director, general managers, and Hilton brand teams. His responsibilities include developing and executing innovative campaigns, strengthening brand positioning, and fostering relationships with key stakeholders to enhance Hilton Gurugram’s market presence.

This marks Chandran’s second pre-opening experience, adding to his expertise in launching and establishing new properties. His deep understanding of brand management, high-performing campaigns, and guest engagement strategies has played a pivotal role in strengthening Hilton’s market presence and driving revenue growth.

Driving Hilton’s Key Campaigns & Brand Presence

Chandran’s contributions extend beyond the individual property, as he actively collaborates with the Hilton corporate office to conceptualize and implement marketing rollouts across the region. Some of his notable projects include “It’s Ok” and “Wedding Diaries by Hilton”, which have reinforced Hilton’s brand identity and customer engagement.

Leadership Acknowledgment

Welcoming Chandran to his new role, Harkaran Singh, General Manager, Hilton Gurugram Baani City Centre, shared:
"We are thrilled to appoint Abishek Chandran as our Cluster Director of Marketing & Communications. His passion for excellence and deep industry knowledge will be instrumental in driving our marketing initiatives and further strengthening our brand presence in the region."

Expressing his enthusiasm, Abishek Chandran said:
"I am honored to take on this role at Hilton. Hilton’s legacy of innovation and excellence inspires me, and I look forward to collaborating with our talented teams to create impactful campaigns that elevate our brand. Together, we will continue delivering exceptional guest experiences and reinforcing Hilton’s leadership in the hospitality industry."

With Chandran at the helm of marketing and communications, Hilton Gurugram Baani City Centre is poised to enhance its brand visibility and guest engagement, further solidifying its presence in the Indian hospitality landscape.

Congratulations to Abishek Chandran on this new leadership role!

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Grand Hyatt Mumbai Appoints Prasad Prabhu as Learning and Development Manager to Strengthen People-First Culture

By Manu Vardhan Kannan

Published on November 11, 2025

Grand Hyatt Mumbai, one of India’s most iconic luxury hotels, has announced the appointment of Prasad Prabhu as Learning and Development Manager.

With over 18 years of experience across leading global hospitality brands, Prasad brings a strong background in talent development, leadership capability building, service culture enhancement, and colleague engagement. His appointment highlights Grand Hyatt Mumbai’s focus on nurturing a people-first culture built on care, continuous learning, and professional growth.

In his new role, Prasad will spearhead the hotel’s learning and development strategy, focusing on leadership development, embedding Hyatt’s values through a culture of learning, enhancing colleague engagement, and aligning training initiatives with business goals.

An alumnus of the Welingkar Institute of Management, Mumbai (PGDBA in General Management), Institute of Hotel Management, Goa (B.Sc. in Hospitality & Hotel Administration), and Institute of Hotel Management, Mumbai (Food Production Craft Course), Prasad has built an impressive career with prestigious hospitality brands such as The Indian Hotels Company Limited (Taj Hotels), InterContinental Hotels Group (IHG), The Leela Kempinski, The Zuri Hospitality Group, and Hyatt Hotels Corporation.

Before joining Grand Hyatt Mumbai, Prasad served as Learning Manager at Grand Hyatt Goa, where he played a dual role, leading property-level learning initiatives and contributing as an ASPAC Master Trainer for Hyatt Hotels Corporation. In this capacity, he designed and facilitated impactful leadership and trainer capability workshops across the Asia Pacific region.

Speaking on his appointment, Prasad Prabhu said,

“I am delighted to join Grand Hyatt Mumbai and continue my Hyatt journey. I believe that when colleagues feel respected, supported, and motivated to grow, they naturally deliver better guest experiences. My vision is to build a workplace where learning is not just a function, but a culture.”

As one of Hyatt’s flagship hotels in India, Grand Hyatt Mumbai continues to strengthen its reputation for excellence in service and colleague care. With Prasad’s leadership, the hotel aims to further its vision of fostering empowered teams and delivering exceptional guest experiences through a culture of continuous learning and growth.