Hilton's Mega EV Charging Network Partnership with Tesla

Hilton's Mega EV Charging Network Partnership with Tesla

By Author

Published on September 11, 2023

Hilton is driving towards a greener future by joining forces with Tesla to create the largest electric vehicle (EV) charging network in the hospitality industry. The ambitious plan involves installing up to 20,000 Tesla Universal Wall Connectors at 2,000 Hilton hotels in the U.S., Canada, and Mexico, starting in early 2024. This significant move aims to cater to the growing number of travelers opting for electric vehicles.

Each of these selected Hilton properties will boast a minimum of six Tesla Universal Wall Connectors, allowing guests to charge not only Tesla cars but any North American EV model seamlessly. This development closely follows Tesla's recent launch of its Universal Wall Connector, designed to cater to a broad range of electric vehicles.

Hilton's commitment to this EV charging initiative aligns with the changing preferences of travelers seeking eco-friendly options during their journeys. Evidence of this shift can be seen in the surge of searches on Hilton.com for hotels with charging capabilities. In 2023, the website's EV charging search feature experienced rapid growth, rising from fourth to second place in converting searches into actual stays.

This endeavor not only supports environmental sustainability but also reflects Hilton's dedication to meeting the evolving needs of its guests. By offering convenient overnight charging access in various locations, Hilton aims to enhance the overall guest experience.

Hilton's expansive network of hotels, strategically positioned across North America, makes it well-suited to provide EV charging access for long-haul travelers. The company's collaboration with Tesla marks a significant step towards making the charging experience more accessible and enjoyable for electric vehicle owners.

The partnership between Hilton and Tesla represents a joint industry effort to improve the electric vehicle ownership experience and accelerate the adoption of electric vehicles at scale. By installing charging infrastructure at popular destinations like Hilton hotels, electric vehicle owners can charge their vehicles while they park, eliminating the need for unnecessary refueling stops during their journeys.

In addition to its commitment to sustainability through initiatives like this one, Hilton is dedicated to creating a positive impact on both people and the planet through its Travel with Purpose platform. This platform offers travelers seeking sustainability options more convenient choices to reduce the environmental impact of their journeys.

This exciting collaboration between Hilton and Tesla sets a new standard for the hospitality industry, demonstrating how innovative partnerships can drive positive change. As the project takes shape, Hilton's extensive network of hotels will offer an increasingly attractive option for travelers who prioritize eco-friendly travel experiences. The rollout of up to 20,000 Tesla Universal Wall Connectors across these Hilton properties is set to redefine hospitality and provide a warm welcome to electric vehicle owners.


Beverly Wilshire Integrates Hologram Technology in Suites for Enhanced Guest Experience

Beverly Wilshire Integrates Hologram Technology in Suites for Enhanced Guest Experience

By Nishang Narayan

Published on April 17, 2024

Beverly Wilshire, A Four Seasons Hotel, is taking a significant leap forward in the hospitality industry by integrating advanced hologram technology into its luxurious Penthouse and Presidential Suites. This pioneering move makes Beverly Wilshire the first hotel to employ such technology to elevate the level of guest service provided.

The hotel has partnered with Proto, a Los Angeles-based company known for being the first and only platform to offer holographic communications. The introduction of the Proto M device into the hotel suites enables a unique form of interaction where the hotel’s Guest Experience team can beam directly into the rooms. This technology not only adds a futuristic touch but also enhances the personalized service that Beverly Wilshire is known for.

image

Serge Sturbois, the hotel’s Director of Guest Experience, expressed excitement about this innovation, stating, "We are elated to provide our guests with yet another way to communicate with us. Guests can now choose to connect with us through in-person interactions, Four Seasons Chat, text, calls, or the cutting-edge hologram technology."

The Proto M device allows real-time communication between the staff and guests, making it possible to discuss the day’s itinerary, suite features, and more, all through a live holographic display. This method has been adopted by Fortune 500 companies, top universities, and Hollywood studios, showing significant improvements in the quality of communication over traditional video solutions.

image

Reed Kandalaft, Regional Vice President and General Manager of Beverly Wilshire, highlighted the hotel’s commitment to innovation, "Introducing The Proto M is yet another way we continue to pioneer in this ever-evolving landscape. Our guests expect the latest in technology, experiences, and design, and we're proud to exceed those expectations."

This addition to Beverly Wilshire’s guest services not only reinforces the hotel’s reputation as a leader in providing unique and advanced amenities but also sets a new standard in the luxury hospitality industry.


Enso Connect and Extenteam Launch EnsoAssist: Revolutionising Hospitality with 24/7 Support

Enso Connect and Extenteam Launch EnsoAssist: Revolutionising Hospitality with 24/7 Support

By Nishang Narayan

Published on April 16, 2024

Enso Connect, a pioneer in digital guest experience platforms for short-term rental professionals, has announced a strategic partnership with Extenteam, a leading staffing agency in the vacation rental industry. This collaboration has given birth to "EnsoAssist," a synergistic service that marries Enso Connect's advanced automation and AI-powered unified inbox technology with Extenteam's expert hospitality team to deliver 24/7 guest support.

Through EnsoAssist, Enso Connect's customers will gain access to a comprehensive support system that includes handling booking inquiries, managing requests for early check-ins and late check-outs, and addressing any other guest needs throughout their stay. This service utilises Enso Connect's platform to facilitate seamless communication across various channels such as email, SMS, and WhatsApp, ensuring guests receive timely and efficient service.

Francois Gouelo, Cofounder and CEO of Enso Connect, highlighted the benefits of this partnership, stating, "This collaboration allows us to combine our technological strengths with Extenteam's proven expertise in hospitality support. It's designed to help hospitality professionals scale their operations without the overhead costs associated with extensive human resources or local full-time employees."

image

Ari Eryorulmaz, CEO of Extenteam, also expressed excitement about the partnership, saying, "We are thrilled to join forces with Enso Connect to bring this innovative service to the short-term rental market. By integrating our hospitality support skills with Enso Connect’s cutting-edge technology, we can provide a robust solution that not only enhances guest satisfaction but also allows our clients to concentrate on growing their core business."

For hospitality professionals looking to elevate their guest experience and operational efficiency, EnsoAssist represents a significant advancement. It enables them to focus more on strategic growth while entrusting guest communications and issue resolution to a dedicated team of experts.

Current Enso Connect customers interested in EnsoAssist can inquire about pricing options and setup through their existing platforms to start enjoying comprehensive 24/7 guest services support tailored to the dynamic needs of today's hospitality industry.


InnSpire Unveils InnSpire.ONE AI, Transforming Global Hotel Operations

InnSpire Unveils InnSpire.ONE AI, Transforming Global Hotel Operations

By Nishang Narayan

Published on April 15, 2024

InnSpire, known for its cutting-edge technology solutions in the hospitality sector, has recently announced a global rollout of its latest achievement, the InnSpire.ONE AI platform. This platform is set to redefine the operations of high-end hotels around the world by improving communication, personalising guest interactions, optimising task management, and aiding in executive decision-making.

Martin Chevalley, the CEO and Co-founder of InnSpire, expressed his excitement about the launch, stating, "InnSpire.ONE AI is a game-changer for the hospitality industry, enabling hotels to enhance their service quality and efficiency, which is crucial in today's fast-paced market."

image

The platform offers several notable features:

Personalized Guest Engagement: Utilises AI to provide immediate, tailored responses to guest inquiries, enhancing satisfaction and loyalty.

Transformative Staff Communication: Promotes efficient communication among staff, simplifying workflows and boosting productivity.

Effortless Task Management: Automates task allocation and monitoring, ensuring that every detail is managed flawlessly.

Strategic Insights for Executives: Functions as a vital source of data, offering insights that help in making informed business decisions and maintaining a competitive edge.

image

Since its debut at HITEC 2023 in Toronto, the platform has been implemented at The Don CeSar in Florida and is expanding globally. Parker Harvey, a director at The Don CeSar, shared his positive experience, noting, "InnSpire.ONE AI has significantly enhanced our guest engagement, setting new standards in personalised service."

For more details on how InnSpire.ONE AI integrates with other guest services like mobile check-in and entertainment solutions, visit www.innspire.com.

Stay up-to-date with the latest Hospitality news and trends in the Hospitality industry!

Subscribe to Hospitality news e-magazine for free and never miss an issue.

By clicking subscribe for free you agree to the Terms & Conditions and acknowledge our Privacy Policy.

Advertise With Us

We have various options to advertise with us including Events, Advertorials, Banners, Mailers, etc.