JW Marriott Mumbai Sahar has announced the appointment of Numrata Rai Kumar as its new Front Office Manager. Known for her strong leadership and deep focus on guest satisfaction, Kumar brings extensive experience from some of the world’s most respected hospitality brands.

Before joining JW Marriott Mumbai Sahar, Kumar served as Front Office Manager at Park Hyatt Hyderabad, where she significantly elevated guest satisfaction scores and operational standards. Her career journey also includes roles such as Assistant Front Office Manager at Courtyard by Marriott Siliguri, along with managerial positions at Conrad Hotels & Resorts, Shangri-La Hotels and Resorts, Taj Hotels Resorts and Palaces, and Westin Hotels & Resorts.

Kumar’s dedication to service excellence has been recognised with accolades including the "Best Employee of the Year" award, reflecting her commitment to going above and beyond for guests.

In her new role, Kumar will oversee all aspects of front office operations, from smooth arrivals and departures to personalised guest experiences. She will also focus on maintaining JW Marriott Mumbai Sahar’s reputation for luxury and excellence, ensuring every guest interaction reflects the brand’s high standards.

With her sharp attention to detail and proven operational expertise, the hotel anticipates setting new benchmarks in guest service under her leadership

Fairmont Udaipur Palace has announced the appointment of Vishrut Gupta as General Manager, marking a significant milestone in the launch of one of India’s most anticipated luxury destinations. With over two decades of distinguished experience in the luxury hospitality sector, Gupta brings a combination of strategic foresight, emotional intelligence, and a passion for culturally immersive guest experiences to the role.

As the driving force behind the pre-opening and launch of the property, Gupta’s mission is to position Fairmont Udaipur Palace as India’s definitive modern palace, a space for celebration, connection, and enchantment. His leadership philosophy is grounded in empathy, precision, and purpose, values he intends to embed in every aspect of the guest journey.

At Fairmont Udaipur, Gupta’s operational approach is structured around four foundational pillars:

1. Authentic Local Cultural Integration – Bringing the rich heritage of Udaipur and Rajasthan into every guest interaction.
   

2. Uncompromising Service Ethic – Maintaining the highest standards of personalised luxury.
   

3. Empowered Colleague Culture – Building a motivated, purpose-driven team.
   

4. Agile Commercial Strategy – Responding dynamically to evolving market demands.
   

Gupta’s style is defined by quiet, deliberate elegance, ensuring every interaction holds meaning and every moment is delivered with care. Guests can expect curated arrival rituals, intuitive in-room personalisation, and experiences rich in detail and emotional resonance.

Leading a handpicked team of hospitality experts chosen for their finesse, creativity, and cultural sensitivity, Gupta aims to create a destination where grandeur meets the discerning eye of modern global travellers. His vision includes a strong focus on sustainable practices, technology-driven personalisation, and experiential innovation, ensuring that every stay at Fairmont Udaipur Palace is not just luxurious but also deeply meaningful and memorable.

With Gupta at the helm, Fairmont Udaipur Palace is set to become a benchmark in Indian luxury hospitality, redefining what it means to be a modern palace in the 21st century.

 Hyatt Regency Dehradun Resort & Spa has announced the appointment of Jiya Nadkarni as Front Office Manager, marking a new chapter in the property’s guest service philosophy. Known for her ability to transform routine hotel interactions into memorable narratives, Nadkarni brings a vision anchored in integrity, respect, and gratitude—values she plans to weave seamlessly into the daily rhythm of the resort.

With a deep appreciation for the Garhwal region, Nadkarni’s approach focuses on embedding Uttarakhand’s cultural identity into every guest experience. From traditional greetings and locally inspired welcome drinks to twilight rituals and botanically grounded gift sets, the essence of the Himalayas is set to flow through each moment of a guest’s stay.

Nadkarni describes her leadership style as “functional unity”, a collaborative model where every department contributes to a singular, immersive journey. Through swift team recalibration, adaptive workflows, and personal engagement with VIP guests, she has cultivated an ability to turn challenges into opportunities for team growth.

“Personalisation, to me, is where intention meets emotional awareness,” Nadkarni said. “It’s not about curated gestures or high-touch service for the sake of luxury. It’s about understanding the subtle ways people want to feel seen. When we start noticing what guests don’t articulate, when we remember not just their preferences but their pace, their comfort zones, their silences, that’s when hospitality becomes something lasting.”

Her initiatives include layering guest experiences with regional soundscapes, mountain-brewed infusions, and a slowed-down pace of service to evoke both emotional connection and a sense of grounding. Nadkarni’s team is envisioned as narrators of place, moving beyond traditional service to share local stories and traditions in detail-rich ways.

Positioned at the heart of the Himalayan foothills, Hyatt Regency Dehradun Resort & Spa offers guests not only panoramic mountain views but also an authentic cultural immersion under Nadkarni’s guidance.