Holiday Inn Mumbai Appoints Bhavna Singh & Mallika Rai

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Holiday Inn Mumbai International Airport Strengthens Leadership Team with Bhavna Singh and Mallika Rai

By Nishang Narayan

Published on May 26, 2025

Holiday Inn Mumbai International Airport has bolstered its leadership team with the appointment of two seasoned professionals—Ms. Bhavna Singh as Director of Sales and Marketing, and Ms. Mallika Rai as Learning and Quality Manager. These strategic appointments mark a significant step forward in the hotel's mission to drive performance and deliver superior guest experiences.

Bringing with her a rich portfolio of experience, Bhavna Singh steps into the role of Director of Sales and Marketing with a sharp strategic vision and deep-rooted industry expertise. Prior to this, she served as the pre-opening Director of Sales and Marketing at Taj The Trees, Mumbai. Her illustrious career includes leadership roles at Taj Land’s End and various Marriott properties such as JW Marriott Jaipur and JW Marriott Mussoorie. She also contributed her expertise to IHG Hotels as Assistant Director of Sales – Crowne Meetings at Crowne Plaza Okhla, Delhi.

Earlier in her career, Bhavna laid a strong foundation in sales and marketing with prestigious hospitality brands including The Lalit, The Park, and The Bristol Hotel in Gurugram. She holds an MBA from Amity University, a Bachelor’s degree from Delhi University, and a Diploma in Aviation from Frankfinn Institute.

“We are thrilled to welcome Bhavna to our leadership team,” said Subhrajit Bardhan, General Manager, Holiday Inn Mumbai International Airport. “Her extensive industry knowledge, strategic approach, and passion for excellence will undoubtedly contribute to elevating our sales and marketing efforts.”

Joining alongside her is Ms. Mallika Rai, who takes over as the new Learning and Quality Manager. With over two decades of hospitality experience, Mallika brings a unique blend of operational insight and a deep commitment to training and development. Before joining Holiday Inn Mumbai International Airport, she served as the pre-opening Learning & Development Manager at Hilton Garden Inn Surat.

Her journey in hospitality began with the Taj, where she seamlessly transitioned from the Front Office to Learning and Development. She later joined Accor, contributing for nearly five years to the learning and development functions across brands like Mercure, Novotel, and Grand Mercure, playing a vital role in enhancing training systems and nurturing talent.

“We are delighted to welcome Mallika to our leadership team,” added Mr. Bardhan. “Her passion for people development and dedication to excellence will play a crucial role in elevating our service standards and overall guest satisfaction.”

With these appointments, Holiday Inn Mumbai International Airport continues its journey toward excellence, underpinned by strong leadership and a commitment to innovation and guest-centric service.

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Grand Hyatt Mumbai Appoints Prasad Prabhu as Learning and Development Manager to Strengthen People-First Culture

By Manu Vardhan Kannan

Published on November 11, 2025

Grand Hyatt Mumbai, one of India’s most iconic luxury hotels, has announced the appointment of Prasad Prabhu as Learning and Development Manager.

With over 18 years of experience across leading global hospitality brands, Prasad brings a strong background in talent development, leadership capability building, service culture enhancement, and colleague engagement. His appointment highlights Grand Hyatt Mumbai’s focus on nurturing a people-first culture built on care, continuous learning, and professional growth.

In his new role, Prasad will spearhead the hotel’s learning and development strategy, focusing on leadership development, embedding Hyatt’s values through a culture of learning, enhancing colleague engagement, and aligning training initiatives with business goals.

An alumnus of the Welingkar Institute of Management, Mumbai (PGDBA in General Management), Institute of Hotel Management, Goa (B.Sc. in Hospitality & Hotel Administration), and Institute of Hotel Management, Mumbai (Food Production Craft Course), Prasad has built an impressive career with prestigious hospitality brands such as The Indian Hotels Company Limited (Taj Hotels), InterContinental Hotels Group (IHG), The Leela Kempinski, The Zuri Hospitality Group, and Hyatt Hotels Corporation.

Before joining Grand Hyatt Mumbai, Prasad served as Learning Manager at Grand Hyatt Goa, where he played a dual role, leading property-level learning initiatives and contributing as an ASPAC Master Trainer for Hyatt Hotels Corporation. In this capacity, he designed and facilitated impactful leadership and trainer capability workshops across the Asia Pacific region.

Speaking on his appointment, Prasad Prabhu said,

“I am delighted to join Grand Hyatt Mumbai and continue my Hyatt journey. I believe that when colleagues feel respected, supported, and motivated to grow, they naturally deliver better guest experiences. My vision is to build a workplace where learning is not just a function, but a culture.”

As one of Hyatt’s flagship hotels in India, Grand Hyatt Mumbai continues to strengthen its reputation for excellence in service and colleague care. With Prasad’s leadership, the hotel aims to further its vision of fostering empowered teams and delivering exceptional guest experiences through a culture of continuous learning and growth.