Holiday Inn New Delhi Mayur Vihar Noida is pleased to announce the appointment of Ishan Thaman as its new Front Office Manager. With 14 years of extensive experience in the hospitality industry, Ishan has previously worked with globally recognized brands including Marriott, The Leela, and IHG, consistently demonstrating excellence in guest experience, team leadership, and operational efficiency.

A certified Departmental Trainer and Hotel Experience Champion, Ishan has also been part of IHG's SWA Journey to General Manager Program, receiving multiple recognitions for leadership, innovation, and guest engagement.

In his new role, Ishan will oversee front office operations, ensuring seamless guest arrivals and departures, managing guest satisfaction and loyalty programs, budgeting, cost control, and revenue optimisation through effective upselling and inventory management. He will also lead and train a diverse front office team, coordinate with Sales, Housekeeping, Food & Beverage, and Engineering departments, and analyse guest feedback to implement service improvements.

Anurag Rai, General Manager, commented:

"We are delighted to welcome Ishan Thaman to the leadership team at Holiday Inn New Delhi Mayur Vihar Noida. Ishan's depth of experience, strategic mindset, and passion for hospitality align perfectly with our brand's vision of delivering authentic and memorable guest experiences. His proven track record in driving guest satisfaction, mentoring teams, and achieving operational excellence will further strengthen our service culture and elevate our performance benchmarks."

Ishan Thaman’s appointment reinforces Holiday Inn New Delhi Mayur Vihar Noida’s commitment to excellence in hospitality and its dedication to providing exceptional experiences for every guest.