Hotelogix, a leading cloud-based hospitality technology provider, has upgraded its Hotel PMS with contactless self-service capabilities for guests. This new feature allows hotels of all sizes to offer contactless services to their guests while efficiently managing service requests.

The Guest Services App enables Hotelogix customers to streamline pre-check-in formalities by allowing guests to upload their details via mobile phones. Guests can also self-check-out using their mobile devices, reducing front desk friction and lobby wait times, thereby enhancing the overall guest experience.

Additionally, the App empowers guests to raise service requests through their phones, while hotel staff can monitor and track request statuses for prompt completion. Hotels can also leverage the app as a guest engagement platform, encouraging guests to leave feedback post-check-out.

Prabhash Bhatnagar, Founder of Hotelogix, emphasizes that offering self-service facilities is a crucial trend, with over 70% of guests likely to choose hotels that prioritize contactless services. By adopting these enhancements, hotels can not only address current needs but also position themselves for long-term success in a competitive and evolving hospitality industry.

The effectiveness of the app has been proven in a real-world scenario, as it was successfully deployed during a global sporting event, handling over 20,000 self-check-ins and efficiently managing 50,000+ guest service requests per day.

Hotelogix is confident that the rollout of this advanced contactless self-service technology will be a significant success for hotels seeking to enhance guest experiences and streamline operations.