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By Nishang Narayan
Published on March 21, 2024
In a game-changing move for the hospitality industry, Hotelogix and KePSLA have announced a partnership designed to take hotel guest feedback to the next level. This collaboration combines Hotelogix's powerful Property Management System (PMS) with KePSLA's cutting-edge online reputation management platform, offering hotels a seamless way to gather, analyse, and act on guest reviews.
Based in Bangalore, KePSLA's tech digs deep into predictive analytics, offering hotels invaluable insights into what guests really want. It's all about getting to the heart of guest sentiment, with KePSLA's tools providing instant analytics on travel trends, guest behaviours, and more. Imagine being able to tweak your services based on solid data from over 4,000 customers across 50 countries, including big names in the hospitality industry.
Here's how it works: Once a guest makes a booking or checks out, Hotelogix's PMS instantly updates KePSLA. The platform then reaches out to guests via email, WhatsApp, or SMS, based on the hotel's preferences. Once guests share their thoughts, their feedback pops up on KePSLA’s dashboard in real-time, allowing hotels to take swift action.
Aditya Sanghi, CEO of Hotelogix, emphasised the importance of this partnership, saying, "Our collaboration with KePSLA meets a crucial need in the hospitality world – being proactive with guest feedback. This automated process not only identifies improvement areas but also helps hotels enhance their reputation and boost their bottom line."
KePSLA isn't just about collecting feedback; it's about turning insights into action. Its AI and machine learning capabilities let hotels pinpoint their strengths and areas for improvement. Plus, with features like real-time review monitoring and automated responses, hotels can stay on top of their game, using positive feedback for marketing while addressing any criticism head-on.
Vibhas Prasad from Leisure Hotels Group, an early adopter of this integrated solution, shared, "This partnership between Hotelogix and KePSLA transforms how we manage guest feedback. It's a strategic move towards better understanding our guests and boosting our hotel's reputation and revenue."
Deepak Mavinkurve, Founder & CEO of KePSLA, added, "We're thrilled to join hands with Hotelogix. Our integrated Feedback Management System (FMS) with their robust Hotel PMS will enable hotels to engage meaningfully with their guests, enhancing their overall experience and our hotel's reputation."
About Hotelogix:
Hotelogix stands at the forefront of cloud-based hospitality technology, offering solutions like a Multi-property Management System, Hotel PMS, and a Mobile PMS App for independent and hotel groups. With a significant implementation across 500+ properties, Hotelogix is committed to driving growth for hotels worldwide. Based in Singapore, Hotelogix has a global presence, including offices in the USA, India, UAE, Thailand, and the Philippines.
So, as Hotelogix and KePSLA embark on this journey together, the future of hotel guest feedback management looks brighter than ever, promising improved guest satisfaction and hotel performance across the board.
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By Manu Vardhan Kannan
Published on October 19, 2026
Hafele is bringing greater flexibility to access management with its smart locking solutions designed for modern residential, hospitality and commercial spaces. The Hafele Nexus Lock and Hafele Prolock PL200 combine security, convenience and contemporary design to address different access requirements.
For hotels and hospitality establishments, the Hafele Prolock PL200 is designed to simplify guest access while offering property managers greater control over entry. With its smart functionality and durable design, the lock provides a practical option for hotels and commercial spaces looking to streamline access management while supporting a convenient guest experience.
For residential use, the Hafele Nexus Lock offers homeowners different ways to manage entry without sharing a physical key or compromising their primary access code. The Permanent Password can be used by regular users, while the Period Password allows guests to access the property within a defined time period.
For short visits, homeowners can generate a Dynamic Password through the Hafele Smart Living App. This password remains valid for five minutes, providing a convenient option for temporary access while allowing homeowners to maintain greater control over entry.
By offering different access options for different situations, Hafele's smart locks move beyond conventional locking systems. Users can manage who enters a space, when access is permitted and how long temporary access remains valid.
With the Nexus Lock and Prolock PL200, Hafele continues to address the changing needs of modern homes, hotels and commercial environments through access solutions that combine technology, functionality and thoughtful design.
To find the nearest Hafele showroom or design centre, visit the official Hafele India contact page: Hafele India Contact Us.
Published on October 11, 2026
Kaapi Machines has launched Kaapi One, a digital platform designed to make the coffee equipment journey simpler, more connected and transparent for customers. The platform brings together service, equipment information, orders, learning and support, giving coffee businesses a streamlined way to manage their relationship with their equipment.
As India’s coffee ecosystem continues to evolve, equipment ownership goes beyond the initial purchase and installation. Timely service, maintenance, access to information and ongoing technical support are important for keeping coffee operations running smoothly. Kaapi One brings these interactions together on a single platform, making them easier for customers to access and manage.
The platform was launched around International Coffee Day 2026, reflecting Kaapi Machines’ focus on using technology to strengthen the overall coffee ecosystem and enhance the experience of coffee businesses beyond the point of sale.
Service remains a key part of the Kaapi One experience. Customers can raise service requests directly through the app, track their progress, view status updates, see the engineer assigned to a request and access service information and records. This provides greater visibility into the service process and reduces the need for repeated follow-ups.
Beyond service, Kaapi One connects customers to the wider Kaapi ecosystem. Users can discover new equipment launches, access orders and machine information, explore coffee training and learning opportunities, and find solutions for different business formats, including cafés, hotels, offices, bakeries, QSRs and cloud kitchens.
The app works alongside Kaapi Machines’ existing network of engineers, technical expertise and after-sales support. While technology adds another layer of accessibility and transparency, the human expertise behind the service remains central to the customer experience.
Kaapi One reflects a broader move towards making equipment ownership more seamless while keeping coffee businesses connected to the information, services and support they need throughout their equipment journey.
Through Kaapi One, customers can:
Discover new equipment launches.
Access their orders and machine information.
Raise and track service requests.
Follow service updates.
Access coffee training and learning opportunities.
Explore solutions for their business requirements.
Published on October 10, 2026
Miele presented its latest home appliance innovations at IFA 2026 under the motto “The end of housework is in sight”, showcasing how intelligent technology can make everyday tasks easier. The company introduced the G8 Diamond dishwasher, the AI-based CulinaryCoach in the Miele App, an expanded W2/T2 laundry care range and the Cary concept study, with a focus on reducing household work and simplifying everyday decisions.
For 127 years, Miele has focused on making people's lives better by gradually reducing the effort involved in housework. From mechanising physically demanding tasks to introducing automatic programmes and dispensing systems, the company has continued to develop appliances that recognise situations and respond to users' needs. Its latest approach focuses on making technology more capable while keeping it simple to use.
"Our customers shouldn't have to be experts in programmes or functions. The expertise has to sit in the appliance," says Dr. Reinhard Zinkann, Executive Director and Co-Proprietor of Miele. "The more decisions technology takes off our hands, the more important trust in the result becomes. Real relief comes when technology takes over the tasks and decisions we'd rather not deal with in everyday life. That's exactly what we mean when we say: the end of housework is in sight."
In the kitchen, Miele's CulinaryCoach in the Miele App aims to make cooking easier by combining artificial intelligence with the company's recipe and appliance expertise. The assistant answers questions about food preparation and can transfer suitable settings directly to a Miele oven. It helps users choose the right operating mode, temperature and cooking time for familiar recipes as well as new dishes.
The company also introduced the G8 Diamond, the top-of-the-range model in its new dishwasher generation. An integrated camera identifies the load level and types of dishes inside the appliance, allowing it to adjust the wash cycle accordingly. The dishwasher automatically dispenses the required amount of detergent, while its newly developed hot-air drying system aims to deliver dry dishes, including plastic items.
Through the Miele App, users can also set personal preferences, such as allowing the dishwasher to start only when it is 80 per cent full and after 10 pm. With these features, users can load the dishwasher, close the door and let the appliance handle the rest.
"Technology shouldn't make extra demands on us in everyday life; it should give us back time and attention for other things," says Dr. Markus Miele, Executive Director and Co-Proprietor of Miele. "With the CulinaryCoach and the G8 Diamond, we show two different ways to achieve this: providing guidance during cooking and taking over tasks and decisions after the meal."
Beyond the kitchen, Miele also expanded its W2/T2 laundry care generation at IFA 2026. Following the introduction of the top-of-the-range W2/T2 Nova Edition models at the beginning of last year, the company added further appliance classes while maintaining a uniform design language. Convenience features from its top-of-the-range models will also become available in other appliances in the future.
The new laundry care range is designed to help users select suitable wash cycles according to fabric types and load sizes, dispense detergent automatically, make drying easier and care for clothes gently. These features aim to reduce the number of settings users need to manage while helping them keep their favourite clothes in good condition for longer.
Miele also presented Cary, a concept study exploring the future of laundry care. Modern washing machines offer more than a million possible combinations involving programmes, temperatures, spin speeds, additional functions and detergents. Cary aims to simplify this process by using intelligent sensors and AI to identify textile types and colours, then adjust the programme and detergent dosage accordingly.
The concept reflects Miele's vision of making laundry care simpler, allowing users to load their clothes and press start without needing expert knowledge of washing machine settings.
"Intelligence can be programmed. Trust has to be earned," says Dr. Axel Kniehl, Executive Director Marketing & Sales at Miele. "AI is increasingly becoming the standard. The crucial question, therefore, is whether people will entrust their laundry to the technology; here, quality, reliability and 127 years of experience make the difference – all bundled at the touch of a button. This creates more time for the truly important things in everyday life and in the current times of mental overload."
Through its latest products and concepts, Miele highlighted how intelligent appliances can take over more household tasks and reduce the decisions involved in cooking, dishwashing and laundry care.
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