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By Nishang Narayan
Published on March 21, 2024
In a game-changing move for the hospitality industry, Hotelogix and KePSLA have announced a partnership designed to take hotel guest feedback to the next level. This collaboration combines Hotelogix's powerful Property Management System (PMS) with KePSLA's cutting-edge online reputation management platform, offering hotels a seamless way to gather, analyse, and act on guest reviews.
Based in Bangalore, KePSLA's tech digs deep into predictive analytics, offering hotels invaluable insights into what guests really want. It's all about getting to the heart of guest sentiment, with KePSLA's tools providing instant analytics on travel trends, guest behaviours, and more. Imagine being able to tweak your services based on solid data from over 4,000 customers across 50 countries, including big names in the hospitality industry.
Here's how it works: Once a guest makes a booking or checks out, Hotelogix's PMS instantly updates KePSLA. The platform then reaches out to guests via email, WhatsApp, or SMS, based on the hotel's preferences. Once guests share their thoughts, their feedback pops up on KePSLA’s dashboard in real-time, allowing hotels to take swift action.
Aditya Sanghi, CEO of Hotelogix, emphasised the importance of this partnership, saying, "Our collaboration with KePSLA meets a crucial need in the hospitality world – being proactive with guest feedback. This automated process not only identifies improvement areas but also helps hotels enhance their reputation and boost their bottom line."
KePSLA isn't just about collecting feedback; it's about turning insights into action. Its AI and machine learning capabilities let hotels pinpoint their strengths and areas for improvement. Plus, with features like real-time review monitoring and automated responses, hotels can stay on top of their game, using positive feedback for marketing while addressing any criticism head-on.
Vibhas Prasad from Leisure Hotels Group, an early adopter of this integrated solution, shared, "This partnership between Hotelogix and KePSLA transforms how we manage guest feedback. It's a strategic move towards better understanding our guests and boosting our hotel's reputation and revenue."
Deepak Mavinkurve, Founder & CEO of KePSLA, added, "We're thrilled to join hands with Hotelogix. Our integrated Feedback Management System (FMS) with their robust Hotel PMS will enable hotels to engage meaningfully with their guests, enhancing their overall experience and our hotel's reputation."
About Hotelogix:
Hotelogix stands at the forefront of cloud-based hospitality technology, offering solutions like a Multi-property Management System, Hotel PMS, and a Mobile PMS App for independent and hotel groups. With a significant implementation across 500+ properties, Hotelogix is committed to driving growth for hotels worldwide. Based in Singapore, Hotelogix has a global presence, including offices in the USA, India, UAE, Thailand, and the Philippines.
So, as Hotelogix and KePSLA embark on this journey together, the future of hotel guest feedback management looks brighter than ever, promising improved guest satisfaction and hotel performance across the board.
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Published on December 19, 2024
Sciative Solutions, a pioneer in AI-driven pricing technology, has launched ZettaPrice, a revolutionary Revenue Management System (RMS) tailored to meet the dynamic needs of the hospitality industry. Designed to optimize Revenue per Available Room (RevPAR), ZettaPrice combines advanced AI automation with strategic human oversight, offering a transformative tool for hotels, villas, and homestays to enhance their revenue strategies.
After delivering significant growth for over 200 businesses across industries like Airlines, Luxury Coaches, and Consumer Retail through its Dynamic Pricing and Discount Optimization solutions, Sciative now extends its expertise to the hospitality sector.
Tackling Post-Pandemic Challenges
"The hospitality industry has undergone significant changes post-pandemic, with unpredictable booking trends and increasing demand for personalized experiences," said Dr. Anshu Jalora, Founder and Managing Director of Sciative Solutions. "ZettaPrice is designed to address these challenges by blending AI-driven insights with human expertise, ensuring that hotels remain agile, responsive, and profitable."
Bridging the RMS Gap for Small and Mid-Sized Hotels
Traditional RMS solutions often fail to cater to the needs of smaller hospitality businesses due to complexity and high costs. ZettaPrice fills this gap by delivering intelligent revenue management at an affordable price point, empowering even small and mid-sized hotel chains to compete effectively.
What sets ZettaPrice apart is its human-in-the-loop framework, which allows revenue managers to fine-tune AI-generated recommendations based on strategic goals. This feature provides the perfect balance of automation and expert oversight.
"ZettaPrice handles the heavy lifting of daily pricing adjustments while enabling revenue managers to shape their own strategies. It’s about staying ahead of market trends while maintaining full control," said Vijeta Soni, Co-Founder and CEO of Sciative Solutions.
Sciative's research, involving over 200 industry stakeholders, emphasized the demand for user-friendly, effective revenue management tools. With ZettaPrice, the company aims to empower hospitality businesses to unlock the full potential of their data, streamline operations, and achieve long-term sustainable growth.
"ZettaPrice is not just a tool; it’s a strategic partner," added Dr. Jalora. "Having driven growth of 15% to 40% in other industries, we’re thrilled to bring this expertise to hospitality, offering a game-changing solution for hoteliers worldwide."
For more details, visit https://www.sciative.com.
About Sciative Solutions
Sciative Solutions specializes in AI-driven pricing technology, helping businesses across industries optimize revenue and profitability. With a focus on dynamic markets, Sciative offers tailored solutions that empower companies to stay ahead of the curve.
By Manu Vardhan Kannan
Published on December 18, 2024
Karma Lakelands, a leading eco-friendly resort in Delhi, is furthering its commitment to sustainability by adopting Spalba’s innovative digital tools. This partnership brings together the best of green hospitality and technology, enhancing the event planning process and providing clients with a unique and immersive venue experience.
With the help of Spalba’s technology, including 3D walkthroughs and digital twins, Karma Lakelands can now showcase its venues remotely. This reduces the need for in-person visits, cutting down on carbon emissions. The digital solutions also streamline bookings, shorten the time it takes to close deals, and enable quick remote reservations. These tools provide clients with a virtual tour of the property, allowing them to experience the venue’s offerings before making any commitments, all while supporting an eco-friendly event experience.
Akash Roy Saigal, General Manager at Karma Lakelands, shared his thoughts on the collaboration: “At Karma Lakelands, we’re always looking for ways to work better and provide great client experiences. Working with Spalba has changed how we plan events. We now use virtual walkthroughs and 3D setups, which help us show off our property in a whole new way. This change has made our operations smoother and boosted our sales conversions by 50%, letting us highlight what our space can do like never before.”
The collaboration also resonates with Spalba’s founder, Naveen Gupta, who believes the company’s values align perfectly with Karma Lakelands’ green initiatives. He commented, “Our digital tools at Spalba allow hotels to present their venues in an engaging and eco-friendly way. We help reduce their environmental footprint, increase their online presence, and create more opportunities for cross-selling.”
Karma Lakelands, known for its picturesque eco-friendly homes and top-tier golf course, is setting a new benchmark in the hospitality industry by adopting these digital tools. By integrating sustainable practices into their event planning, the resort is not only enhancing client engagement but also expanding its reach to a wider audience through online tours and digital experiences.
Published on December 15, 2024
A historic moment unfolded in India’s crane rental and heavy lift industry on November 24, 2024, with the official unveiling of HEFT Cranes International Pvt. Ltd. The initiative, powered by the collaboration of four industry veterans, represents over five decades of leadership and expertise in heavy lifting. SKIL Events played a pivotal role in orchestrating the event, ensuring a seamless experience with meticulous attention to every detail—from venue arrangements and hospitality to artist performances and technical support.
HEFT Cranes International is the result of a unified effort by Amrik Singh & Sons Crane Services Pvt. Ltd., Barkat Cranes & Equipment Pvt. Ltd., Shethia Erectors & Material Handlers Ltd., and Manoj Chaudhari, a stalwart in the crane industry. This collaboration combines unparalleled strength, infrastructure, and industry knowledge, positioning HEFT Cranes as a formidable force in the sector.
The newly formed entity is driven by an ambitious vision to redefine standards in crane rental services and heavy lifting. Their mission includes supporting transformative projects crucial to India’s development, adapting to the evolving needs of the industry, and offering comprehensive solutions to clients. Notably, HEFT Cranes is the first Indian company to own cranes with extraordinary lifting capacities ranging from 1600T to an impressive 4000T, signaling their intent to lead the industry into a new era.
Ramanpreet Singh, Vice President of SKIL Events, expressed pride in their role, saying, “At SKIL, we are honoured to have partnered with HEFT Cranes for this grand launch. The event showcased our expertise in delivering tailored event solutions that resonate with our client’s vision. HEFT Cranes is poised for extraordinary growth, and it was a privilege to be part of their journey.”
Adding to the sentiments, a Director of HEFT Cranes remarked, “HEFT Cranes International is not just a business endeavor; it’s a bold new chapter for India’s heavy lift industry. SKIL’s dynamic team brought our vision to life with exceptional execution, from innovative storytelling through sand art to the captivating performances by international harp and violin artists. It was a memorable event that set the tone for our exciting future.”
With a commitment to innovation and excellence, HEFT Cranes International is gearing up to revolutionize the crane rental and heavy lift industry in India. As the event marked the beginning of this groundbreaking venture, it also showcased SKIL’s unmatched capabilities in curating impactful and memorable experiences.
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