Hotels Turn to AI as Labour Shortage Persists

Hotels Turn to AI as Labour Shortage Persists

By Author

Published on August 24, 2023

Even as hotels are set to offer more wages, flexibility in work hours, and other perks, the struggle to find and fill vacancies for various positions still persists post-pandemic. Such unprecedented shortages even after offering benefits have been leading the industry to turn to AI to overcome their staff shortcomings. 

The industry also faces restrictions regarding the hiring of competent staff, which include education, immigration laws, increasing staff housing needs, and even a lack of trained professionals. This is where the all-knowing AI can come to help out. 

While human interaction can not be completely wiped out in such an industry, the comfortable pairing of both AI and humans can lead to efficient and cross-functional departments and services. According to IHG Hotels & Resorts CEO Keith Barr, "AI can enable our colleagues to have more time to provide better services to customers”. AI can be used to provide and simplify many processes in hotels, such as hiring, synthesizing consumer feedback, revenue management and tabulation, inventory and even advertising. 

AI-enhanced smart room technology can provide visitors a more convenient and pleasant stay. Additionally, AI can be used to improve pricing and inventory decisions, estimate demand and make changes in room availability accordingly, monitor and predict maintenance requirements in hotel rooms, enhance energy efficiency, and overall help in lowering the expenses associated with managing and maintaining the hotel.These are only a few of the vast capabilities of AI in the industry. 

AI can help in solving two of the most significant problems of the industry; finding out what the consumer wants and understanding how to better consumer experience. With the availability of big data, it has become possible for hotel management to understand what is missing in their approach toward their consumers and change their strategy accordingly. AI can also allow hotel employees to offer detailed and customized itineraries to travellers, something that requires veteran staff who are very familiar with the place. Keeping all these points in mind, AI can help in understanding and better serving the target consumer more effectively.

It is important to understand that human staff can not be completely substituted with AI, no matter how advanced it becomes. There are some things that AI simply can not do, as human interaction is the foundation stone of the industry. Many guests still prefer to be greeted by human faces. 

Hotels that invest in AI and use it successfully will be able to see significant changes and benefits, including increased consumer happiness, increased productivity among staff, and staying one step ahead of their competitors. 


Tock Teams Up with Curator Hotel & Resort Collection to Enhance Guest Experience at Independent Hotels

Tock Teams Up with Curator Hotel & Resort Collection to Enhance Guest Experience at Independent Hotels

By Nishang Narayan

Published on July 15, 2024

Tock, a leading reservation, experiences, and events platform for the hospitality industry, announced its partnership with Curator Hotel & Resort Collection. This collaboration will offer Curator member hotels and resorts access to Tock's comprehensive solutions suite, enhancing their food and beverage operations and providing additional experiential amenities to their guests.

Curator Hotel & Resort Collection is a distinct collection of small brands and independent lifestyle hotels and resorts worldwide, founded by Pebblebrook Hotel Trust and a group of industry-leading hotel operators.

As Curator's newest platform partner, Tock will empower member hotels and resorts to streamline their operations, drive ancillary revenue, and elevate guest experiences all on one system. Through its integrated suite of reservation, event, and guest relationship management tools, Tock delivers seamless, innovative solutions for the hospitality industry.

"Tock provides a holistic solution that empowers our customers, and we're thrilled to bring that to Curator's elite network of independent hotels and resorts," says Patrick Venn, Head of Hotels and Enterprise at Tock.

"This partnership aligns with our mission to empower hotels of all sizes with forward-thinking technology focused on revenue management. Together, we aim to help these properties not only in navigating today's competitive landscape but also setting new standards in delivering extraordinary guest experiences."

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Tock's unique and innovative platform can be tailored specifically for hotel operators. Curator member properties can transform guest experiences far beyond simple dining reservations by monetizing underutilized spaces and selling diverse experiences such as brunch buffets, fire pit gatherings, seasonal activations, afternoon tea, cabana rentals, and more. The collaboration will also provide member hotels access to unique features like Tock's Concierge Program to book reservations on behalf of their guests, and strategic integrations for CRM, reporting systems, point-of-sale systems, and loyalty programs to help operators deliver better hospitality and increase sales.

"By partnering with Tock, we are supporting our member properties with a world-class reservation platform built to improve their bottom line," says Brent Hayhurst, Vice President of Program Development at Curator.

 "Tock's incredibly powerful suite of tools will be instrumental in helping our members who are looking to enhance their guest reservation capabilities and confidently deliver more innovative dining and event offerings."

To learn more about how Tock is powering hotel food and beverage operators, from streamlining reservations to creating unique guest experiences, please visit exploretock.com/join/hotel-restaurant-reservations.

About Tock

Tock, a Squarespace company, offers an all-in-one solution for reservations and table management. For over a decade, Tock has been working to create solutions to the industry's toughest problems. From reducing no-shows to controlling costs, Tock builds tools that help businesses adapt to hospitality's ever-changing needs through greater creativity and control. Restaurants, wineries, hotels, and bars all around the world love Tock for its flexibility and world-class support. To learn more, visit exploretock.com/join.

About Curator Hotel & Resort Collection

Curator Hotel & Resort Collection is a distinct collection of small brands and independent lifestyle hotels and resorts worldwide, founded by Pebblebrook Hotel Trust and a group of industry-leading hotel operators. Curator provides lifestyle hotels and resorts access to a wide breadth of program offerings to enhance the guest experience, improve employee engagement, and create value while allowing their members the freedom to retain what makes their hotels unique. It offers the benefits of associating with other unique lifestyle hotels, resorts, and small brands while participating in best-in-class operating agreements, services, reporting, and technology. In addition to Pebblebrook, the founding members of Curator include Davidson Hospitality Group, Noble House Hotels & Resorts, Sage Hospitality Group, Springboard Hospitality, and Viceroy Hotels & Resorts. For more information, visit curatorhotelsandresorts.com and follow us at @CuratorHotelsResorts.


Stayflexi: Transforming the Indian Hospitality Landscape

Stayflexi: Transforming the Indian Hospitality Landscape

By Nishang Narayan

Published on July 12, 2024


Stayflexi, a Y Combinator-backed company, has emerged as a trailblazer in the hotel technology industry, rapidly gaining international acclaim. With a presence in over 2,400 properties worldwide, Stayflexi is revolutionizing hotel management with its all-in-one platform designed to optimize operations and boost revenue. This rapidly growing startup is now celebrating significant success in India, where it is substantially impacting the hospitality sector.

Industry Professionals

India’s hotel industry is on the cusp of a transformative era, driven by increasing domestic travel and a projected annual growth rate of 10 percent. However, this growth is hampered by outdated hotel technologies, even in prestigious 4-star and 5-star establishments. Stayflexi addresses this challenge head-on by modernizing the entire hotel technology stack, providing a comprehensive, efficient, and innovative solution.

Celebrating Success Across 2,400 Properties with 50,000 Rooms

Stayflexi’s AI-powered all-in-one hotel technology platform is widely adopted by ambitious hoteliers and state government tourism boards throughout India. This includes various segments such as resorts, hotels, luxury villas, boat houses, camping, and glamping sites. Notable clientele leveraging the Stayflexi platform include the Isha Foundation, Maharashtra Tourism Development Corporation (MTDC), and Tamil Nadu Tourism Development Corporation (TTDC). With over 50,000 rooms modernized across 2,400 properties, Stayflexi is making waves in the Indian hospitality industry.

The Future of Indian Hospitality

The Indian hospitality industry is poised for rapid growth in the next five years, driven by a surge in domestic travel. Modernizing hotel technologies is imperative to sustain and accelerate this growth. Stayflexi’s platform optimizes operational costs and generates additional revenue through its AI-powered price intelligence. This results in instant benefits, such as increased direct bookings from day one.

The All-in-One Solution: Stayflexi’s Product Hubs

Stayflexi’s platform is divided into four primary hubs, each designed to address specific needs within the hospitality industry:

  1. Operations Hub The Operations Hub includes a Property Management System (PMS), Point of Sale (POS), Expenses Manager, and Inventory Manager. These tools automate 70 percent of manual tasks, significantly reducing operational costs and enhancing efficiency.

  2. Sales Hub The Sales Hub comprises a Market Intelligence (MI), Channel Manager (CM), Booking Engine (BE), Revenue Manager (RM), and Direct Billing products. These tools are designed to boost hotel revenues by 35%, with some properties experiencing increases of over 50 percent.

  3. Guest Hub The Guest Hub offers products like Magic Link, QR Kiosk, Guest Reviews, and Guest Messaging. These tools streamline guest interactions, from check-ins to reviews, providing a seamless and enhanced guest experience.

  4. Payments Hub The Payments Hub includes Flex Collect, Flex Pay, Flex Settle, and Flex Protect products, which automate end-to-end hotel payments and reduce cancellations, ensuring smooth financial operations.

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Empowering Hoteliers with Cutting-Edge Technology

Stayflexi’s platform leverages AI and advanced analytics to empower hoteliers with data-driven insights and automation. This approach enhances operational efficiency and provides hoteliers with the tools needed to stay competitive in a rapidly evolving market. By adopting Stayflexi’s technology, hotels can optimize their pricing strategies, manage inventory more effectively, and provide exceptional guest experiences.

A Bright Future Ahead

Mr. Venkatesh Sakamuri, CEO and Co-founder of Stayflexi says, “As India continues to capture a significant share of the global travel market, Stayflexi is well-positioned to play a crucial role in this growth.”

Mr. Preetam Mohan Shetty, CTO and Co-founder of Stayflexi says, “The company’s commitment to innovation and customer-centric solutions has already earned it a loyal client base and industry recognition.”

"Our hustling culture at Stayflexi empowers us to constantly push beyond boundaries, innovate relentlessly, and deliver exceptional solutions that transform the hospitality industry. We thrive on challenge and are driven by our commitment to excellence," said Krishna Sasank Talasila, CIO and Co-founder.

Stayflexi aims to expand its presence further across India, partnering with more properties and state tourism boards to drive modernization and growth. Stayflexi’s success in India is a testament to its innovative approach and commitment to transforming the hospitality industry. By modernizing hotel technologies and providing comprehensive solutions, Stayflexi is empowering hoteliers to achieve new heights of success. As the Indian hospitality industry continues to grow, Stayflexi’s cutting-edge platform will undoubtedly play a pivotal role in shaping its future. Hoteliers and hospitality professionals looking to stay ahead in this dynamic market should consider embracing Stayflexi’s technology to unlock new opportunities and drive sustainable growth.


Ian Schrager Enhances PUBLIC Hotel with Stayntouch Technology

Ian Schrager Enhances PUBLIC Hotel with Stayntouch Technology

By Nishang Narayan

Published on July 11, 2024

PUBLIC Hotel in Lower Manhattan, renowned for its upscale, tech-savvy approach to luxury accommodations, has partnered with Stayntouch, a global leader in cloud-based hotel property management systems (PMS) and guest-centric technology. This collaboration aims to enhance guest experiences through streamlined operations and innovative digital solutions.

At the heart of this partnership is the integration of Stayntouch PMS and Kiosk solutions at PUBLIC Hotel, facilitating a seamless check-in and check-out process. Guests can now enjoy a swift 1-minute kiosk-based check-in experience, reducing wait times and enhancing efficiency. This tech-forward approach not only elevates service standards but also aligns with PUBLIC's commitment to delivering a luxurious yet accessible stay experience.

Ian Schrager, the visionary behind PUBLIC, emphasized the importance of leveraging innovative technology to cater to diverse guest needs. "At PUBLIC, our goal is to continually innovate and utilize technology to provide outstanding experiences," said Schrager. The adoption of Stayntouch solutions has not only optimized operational efficiency but also consolidated multiple technology vendors into a cohesive system, resulting in significant cost savings.

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Jacob Messina, CEO of Stayntouch, expressed excitement about the partnership, highlighting their shared vision of enhancing guest experiences through personalized service and cutting-edge technology. "Since implementing our cloud PMS at PUBLIC, we've worked closely to innovate and tailor solutions that meet PUBLIC's unique needs," said Messina. The collaboration has led to ongoing enhancements in product features, further enriching the guest experience.

PUBLIC Hotel's commitment to 'Luxury for All' is rooted in its four pillars: service, style, unique experiences, and value. This philosophy redefines luxury beyond traditional norms, focusing instead on creating memorable experiences that resonate with every guest.

For more information about PUBLIC Hotel and its partnership with Stayntouch, visit their official websites.

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