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By Nishang Narayan
Published on September 12, 2024
Hotels.com has launched its eagerly anticipated Hotel Room Innsights Report, offering a fascinating glimpse into the quirky world of hotels. This year’s report highlights the most bizarre items left behind, unconventional room service orders, and hidden hotel perks from over 400 partner hotels worldwide.
Lost and Found – The Oddest Items Left Behind
From priceless items to quirky finds, the report reveals some of the most surprising items left behind by hotel guests:
The Priciest: A Rolex, a Birkin bag, and even a $6 million watch were among the high-value items forgotten.
Pet Peeves: A chick and a pet lizard were found and returned after their owners checked out.
Essentials Only: Guests have left behind two full-leg casts and, interestingly, dentures were reported by 10% of hotels.
The Unexplainable: Items such as a rice cooker, car tire, blender, and construction pipes were among the more inexplicable finds.
Hotels are now adapting to help guests recover their forgotten belongings. For example, the Viceroy Riviera Maya offers a soap concierge, and the Kimpton Vero Beach Hotel has a "Forgot it? We've got it!" program allowing guests to borrow items like sunglasses and handbags.
Room Service – Turning Requests into Art
Gone are the days of standard room service. The report highlights some of the most peculiar orders:
An Evian-filled bathtub for a pure water bath
Customized allergen menus for pets
Burnt toast
A caviar hot dog
4lbs of bananas
A high five from a team member to confirm the order
Hotels are increasingly accommodating these unique requests. For example, W Osaka features a 'Whatever/Whenever' button for any request at any time, and Hospes Maricel & Spa offers Beauty Room Service for facials and high-tech treatments.
Hidden Hotel Perks – Extraordinary Amenities You Never Knew You Needed
Explore some of the most extraordinary perks:
A 400-year-old Japanese garden at Hotel New Otani Tokyo The Main
A guitar concierge at the Four Seasons Hotel Austin
Very Important Pets services, including a pet acupuncturist, at The Sentinel Hotel in Portland
Private guided tours of the British Museum at The Montague on the Gardens in London
Personalized wine tasting experiences at Villa Gallici Hôtel & Spa
Hotels.com also shares tips for maximizing your stay, such as requesting specific room features to enhance comfort and quiet. VIP Access properties offer additional perks for One Key members, including room upgrades, spa vouchers, and free breakfast.
To explore these unique services and book your next stay, visit Hotels.com.
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Published on May 31, 2025
WGH Hotels & Resorts Pvt. Ltd., the hospitality wing of the diversified World Group, recently hosted Hon. Minister for Industries, Government of Kerala, P. Rajeev at the site of its upcoming flagship project in Kochi. The high-profile visit underlines the significance of this luxury development, which was also featured at the Kerala Global Investment Meet, reinforcing the state's push for sustainable and experiential tourism.
With a legacy that began in 2012 through the acquisition of World Backwaters Alleppey, WGH now boasts a strong presence in Kerala with operating properties in Alleppey, Munnar, and Thekkady. The group is now expanding ambitiously with new developments in Kochi, Varkala, Trivandrum, and Ashtamudi, including a signature wellness resort—all designed to meet international standards while staying true to Kerala’s heritage.
During the ministerial visit, WGH presented the master plan and design vision for its Kochi project, set for launch on January 1, 2028. The development aims to redefine luxury tourism in Kerala by fusing modern architecture with authentic, culturally immersive experiences.
Mr. J. Jayakrishnan, Director of World Group and WGH Hotels & Resorts, thanked the government for its proactive support, stating:
“Kerala’s infrastructure development and progressive tourism policies are perfectly aligned with our vision. Our projects aim to promote responsible and sustainable tourism while gifting guests an immersive experience of Kerala’s unique lifestyle and traditions.”
The World Group, with nearly four decades of business leadership across mining, logistics, agriculture, DRI, and consulting, has already invested INR 250 crores in Kerala's hospitality sector over the past two years. An additional INR 500 crores has been earmarked for future ventures—including the flagship resorts, a hospitality college in Kochi, and a chain of vegetarian restaurants throughout the state.
The proposed hospitality college is envisioned to train 200 professionals annually, building a strong local talent pool to meet global industry standards. Meanwhile, the Varkala and Ashtamudi resorts are scheduled to open by 2027, further anchoring WGH’s role in shaping Kerala’s tourism future.
WGH Hotels & Resorts remains deeply committed to supporting Kerala's growth as a world-class tourism hub, guided by principles of sustainability, cultural authenticity, and community development.
Published on May 30, 2025
In the world of luxury hospitality, where lavish experiences often steal the spotlight, Clarks Exotica Convention Resort & Spa stands out by leading with a deeper mission — purpose. For Clarks, hospitality is not just about the scenic views and impeccable service; it’s about building a culture rooted in values, unity, and community responsibility.
At the core of Clarks' success is a people-first philosophy — a belief that genuine service begins with a strong, supported team. Under the leadership of Nilisha Ghuliani, Vice President, the resort has cultivated a workplace that feels less like a job and more like a purpose-driven family.
One of Clarks’ standout initiatives this year was #OperationSindoor, a heartfelt tribute to the Indian Armed Forces. Employees dressed in red and pink — symbols of strength, unity, and gratitude — and came together to honour those who serve the nation.
This was more than just a ceremony. It was a collective expression of patriotism, creating a sense of purpose and solidarity among team members. “At Clarks, patriotism is not a moment — it’s a mindset,” shares Nilisha Ghuliani.
Sustainability isn’t just a policy at Clarks — it’s a practice. On Earth Day, employees participated in a tree-planting initiative at the Clubhouse Lawn, reflecting the resort’s long-standing commitment to the environment.
From water conservation to green operations, Clarks has consistently invested in planet-positive action, ensuring that everyday efforts contribute to long-term impact.
Employee wellbeing and growth are central to the Clarks ethos. Through training programs, internal recognition, and continuous engagement, the resort empowers its team to lead, grow, and evolve. Whether it's supporting career advancement or celebrating small wins, Clarks ensures that its people feel seen, heard, and valued.
"Every initiative — whether for the nation, the environment, or our people — is designed to deepen connection and build meaning," Nilisha explains.
Clarks Exotica is proving that a great workplace isn't just built with policies — it's built with heart. Here, service excellence begins within, and each action is a step toward a more unified, compassionate, and conscious world.
Elevate your monsoon experience at The Machan Lonavala with The Cocoon, a stunning 2,500+ sq. ft. villa nestled high among the treetops. Crafted as a dome-shaped sanctuary, this is the brand's most luxurious and architecturally distinct offering — designed for those who seek the perfect blend of indulgence and nature.
Timed perfectly for the rains, The Cocoon immerses guests in forest serenity with panoramic views from a soaring foot ceiling and a sprawling private deck. Whether you’re enjoying the misty monsoon air or stargazing at night, the elevated setting delivers tranquility at every turn.
The villa offers four unique sleeping zones: a cozy loft, a main-level space, and two suspended bedrooms on the lower floor. From elegant copper bathtubs to an open-to-sky His & Hers shower, and a modern multi-tiered bath, the bathing options alone are an experience in themselves.
Step onto the private deck to discover a heated plunge pool, sunken seating, and an alfresco dining spot — all overlooking the lush, green canopy of Lonavala.
Sustainability lies at the heart of The Cocoon. Powered entirely by solar energy and constructed using eco-sensitive materials, this retreat reflects The Machan’s commitment to luxurious yet conscious living.
Perfect for romantic getaways, family vacations, or friends' reunions, The Cocoon is more than just a villa — it’s a retreat where skies meet serenity.
Bookings are now open on www.themachan.com.
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