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By Nishang Narayan
Published on September 12, 2024
Hotels.com has launched its eagerly anticipated Hotel Room Innsights Report, offering a fascinating glimpse into the quirky world of hotels. This year’s report highlights the most bizarre items left behind, unconventional room service orders, and hidden hotel perks from over 400 partner hotels worldwide.
Lost and Found – The Oddest Items Left Behind
From priceless items to quirky finds, the report reveals some of the most surprising items left behind by hotel guests:
The Priciest: A Rolex, a Birkin bag, and even a $6 million watch were among the high-value items forgotten.
Pet Peeves: A chick and a pet lizard were found and returned after their owners checked out.
Essentials Only: Guests have left behind two full-leg casts and, interestingly, dentures were reported by 10% of hotels.
The Unexplainable: Items such as a rice cooker, car tire, blender, and construction pipes were among the more inexplicable finds.
Hotels are now adapting to help guests recover their forgotten belongings. For example, the Viceroy Riviera Maya offers a soap concierge, and the Kimpton Vero Beach Hotel has a "Forgot it? We've got it!" program allowing guests to borrow items like sunglasses and handbags.
Room Service – Turning Requests into Art
Gone are the days of standard room service. The report highlights some of the most peculiar orders:
An Evian-filled bathtub for a pure water bath
Customized allergen menus for pets
Burnt toast
A caviar hot dog
4lbs of bananas
A high five from a team member to confirm the order
Hotels are increasingly accommodating these unique requests. For example, W Osaka features a 'Whatever/Whenever' button for any request at any time, and Hospes Maricel & Spa offers Beauty Room Service for facials and high-tech treatments.
Hidden Hotel Perks – Extraordinary Amenities You Never Knew You Needed
Explore some of the most extraordinary perks:
A 400-year-old Japanese garden at Hotel New Otani Tokyo The Main
A guitar concierge at the Four Seasons Hotel Austin
Very Important Pets services, including a pet acupuncturist, at The Sentinel Hotel in Portland
Private guided tours of the British Museum at The Montague on the Gardens in London
Personalized wine tasting experiences at Villa Gallici Hôtel & Spa
Hotels.com also shares tips for maximizing your stay, such as requesting specific room features to enhance comfort and quiet. VIP Access properties offer additional perks for One Key members, including room upgrades, spa vouchers, and free breakfast.
To explore these unique services and book your next stay, visit Hotels.com.
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By Manu Vardhan Kannan
Published on April 27, 2026
Taj Chandigarh has marked a major milestone by achieving the EarthCheck Platinum Certification for 13 consecutive years. This recognition highlights the hotel’s consistent efforts towards sustainability and responsible operations, setting it apart as a leader in eco-conscious hospitality.
The certification is awarded by EarthCheck, a globally recognised scientific benchmarking and certification body for the travel and tourism sector. Earning Platinum status is a significant achievement, given that it requires at least 10 continuous years of verified performance across key sustainability measures. By maintaining this level for 13 years, Taj Chandigarh has gone beyond the standard and strengthened its position in responsible hospitality.
This achievement also reflects the larger vision of The Indian Hotels Company Limited (IHCL), under which Taj Chandigarh operates. Across its portfolio, IHCL has focused on reducing energy use, conserving water, and cutting down waste, all while ensuring a high-quality guest experience. The EarthCheck framework also aligns with global sustainability goals, including the United Nations Sustainable Development Goals (SDGs), making these efforts part of a broader purpose.
Speaking on the milestone, Surinder Singh, Area Director – Operations & General Manager, Taj Chandigarh, said,
“Achieving EarthCheck Platinum Certification for 13 consecutive years is a proud milestone for us. It reflects our deep-rooted commitment to sustainability and responsible hospitality. At Taj Chandigarh, we believe that luxury and environmental responsibility must go hand in hand and this recognition reinforces our continued efforts towards creating a greener future.”
Ankur Sharma, Chief Engineer, Taj Chandigarh, added, “This achievement is the result of consistent efforts, innovation and a strong focus on resource efficiency. From energy conservation to water management and waste reduction, our teams work tirelessly to ensure that sustainability is embedded in every aspect of our operations. We remain committed to enhancing our practices and setting new benchmarks in environmental performance.”
With travellers increasingly looking for responsible and sustainable choices, recognitions like this build trust and confidence. Taj Chandigarh’s continued success with EarthCheck Platinum not only celebrates a long-standing achievement but also sets a strong example for the hospitality industry, showing that luxury and sustainability can go hand in hand.
By Hariharan U
Published on April 26, 2026
Marking Earth Day, The Leela Gandhinagar has introduced an immersive e-cycle experience in collaboration with Svitch, reinforcing its focus on sustainability-led luxury.
The initiative is designed to offer guests a low-impact, mindful way to explore Gandhinagar, encouraging slower, more conscious travel while reducing carbon footprint. By integrating eco-friendly mobility into the guest journey, the hotel continues to position sustainability as a core element of its hospitality experience.
Set against the city’s serene surroundings, the e-cycle experience allows guests to engage more deeply with their environment, blending wellbeing, exploration, and environmental responsibility. The offering reflects a broader shift in luxury travel, where guests are increasingly seeking experiences that are both meaningful and sustainable.
Commenting on the initiative, Vikas Sood, General Manager, highlighted the hotel’s commitment to creating experiences that are enriching while embedding responsible practices into everyday operations.
The launch was complemented by an Earth Day cyclethon, bringing together guests, hotel associates, and members of the local community. The activity aimed to foster a shared sense of responsibility towards sustainable living, while encouraging active participation in eco-conscious initiatives.
Following the ride, guests experienced the hotel’s signature Aujasya breakfast, aligning the sustainability narrative with wellness-focused dining.
Through initiatives like this, The Leela Gandhinagar continues to evolve the concept of responsible luxury, where sustainability is seamlessly integrated into the guest experience, enhancing both comfort and awareness.
Published on April 25, 2026
WelcomHeritage Parv Vilas Resort & Spa is redefining luxury getaways in the hills with its expansive offering set amidst the scenic Kasauli Hills.
Perched in the lush Shivalik range, the resort blends natural beauty with refined hospitality, offering guests a tranquil escape marked by panoramic views, fresh mountain air, and a thoughtfully curated luxury experience. Designed as a sanctuary for relaxation, the property combines modern amenities with a serene setting that encourages guests to unwind at a leisurely pace.
Operated under the WelcomHeritage umbrella since December 2022, the resort has positioned itself as a full-scale five-star destination in Solan. With 93 well-appointed rooms, the property caters to a wide range of travellers, offering accommodation options that include deluxe rooms, suites, family-friendly cottages, and an exclusive four-bedroom luxury villa.
The resort is equipped with a comprehensive range of amenities, including a luxury spa and salon, wellness centre, and an all-weather heated indoor swimming pool, along with a dedicated children’s pool. These features ensure a seamless and comfortable experience for guests across seasons.
Beyond leisure stays, the property has also emerged as a preferred venue for destination weddings, corporate conferences, and large-scale events, supported by its expansive layout and premium infrastructure.
The design philosophy strikes a balance between modern sophistication and timeless charm, creating a space that feels both elegant and inviting. From intimate vacations to grand celebrations, the resort offers an environment that blends comfort with understated luxury.
With its scenic location, comprehensive facilities, and focus on guest experience, WelcomHeritage Parv Vilas Resort & Spa stands out as a premier mountain retreat, offering travellers a refined escape in the hills.
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