Housekeeping in the Metaverse: Revolutionizing Hotel Operations with VR

Housekeeping in the Metaverse: Revolutionizing Hotel Operations with VR

By Author

Published on November 16, 2023

Ever imagined housekeeping staff donning VR headsets and navigating digital worlds? Welcome to the metaverse revolution in hospitality! Forget the mundane training sessions and bulky SOP manuals. We're diving into how the metaverse is giving a high-tech makeover to hotel operations, especially housekeeping!

The Metaverse: Not Just for Gamers Anymore

Remember when Facebook changed to Meta and everyone thought it was all about VR games and sci-fi fantasies? Well, the hospitality industry is flipping the script! Millennium Hotels and Resorts have already ventured into this digital universe, but there’s more to this story.

1. Digital Twinning: Like Having a GPS for Your Hotel

First up, let’s talk about digital twinning. Think of it as creating a virtual doppelganger of your hotel. This nifty trick helps you map out staff and guest movement, pinpointing those pesky bottlenecks that slow down operations. It's like playing a video game where you’re optimizing routes for your housekeeping squad. Efficiency level: 100!

2. Professional Development: A Virtual Leap Forward

Professional development in the metaverse goes beyond your typical training. Let your housekeeping team virtually explore other properties or even take leadership courses in digital classrooms. It's like sending them on an educational space mission, but they can still make it home for dinner!

3. Virtual Onboarding: Say Goodbye to Boring Paperwork

Gone are the days of tedious onboarding! Imagine welcoming newbies in a VR version of your hotel. It's like giving them a magical tour minus the legwork. Plus, you can gamify the whole process, because who said learning can't be fun?

4. SOPs in VR: Making Safety Training Cool

Standard Operating Procedures (SOPs) can be a snooze fest, but not in the metaverse! Transform them into interactive VR experiences. It’s like turning a boring lecture into an episode of 'Black Mirror' (minus the dystopian vibes, of course).

5. VR Role-Play: Where Housekeepers Become Superheroes

Dealing with tough guest situations? Train your staff in the VR world! Instead of awkward role-plays or snooze-worthy videos, they can practice handling everything from medical emergencies to unruly guests. It's like preparing your team for a hospitality version of 'Avengers' - ready for any challenge!

The metaverse is not just a geeky playground anymore. It's a goldmine of opportunities for improving hotel operations, especially in housekeeping. Embrace this tech, and who knows, maybe your next housekeeping meeting will be in a virtual paradise! Stay tuned for more metaverse magic in hospitality!


IndiGo Partners with Amadeus to Launch NDC Content for Global Travel Sellers

IndiGo Partners with Amadeus to Launch NDC Content for Global Travel Sellers

By Nishang Narayan

Published on September 18, 2024

IndiGo, India’s leading airline, has entered a strategic partnership with Amadeus, a global travel technology leader, to launch New Distribution Capability (NDC) content for travel sellers worldwide. This collaboration marks a significant milestone in IndiGo's strategy to enhance customer experience and extend its market reach. With plans to carry over 110 million passengers in 2024, IndiGo will leverage Amadeus' 96% global coverage of NDC-ready travel sellers to streamline content distribution and offer more personalized travel solutions.

Through Amadeus' advanced platform, travel agents and corporate clients will have direct access to IndiGo’s full range of products, enabling exclusive deals, dynamic pricing, and tailored promotions. The integration with IndiGo’s IT systems through Navitaire ensures a smooth and efficient booking experience, further boosting ancillary sales across different channels.

Pieter Elbers, Chief Executive Officer of IndiGo, expressed his excitement about the partnership, stating, "As we celebrate our 18th anniversary, this collaboration with Amadeus is a crucial part of our strategy 'Towards New Heights and Across New Frontiers.' With this partnership, we will strengthen our distribution strategy and provide a seamless travel experience for our customers."

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Amadeus, with its extensive network, allows IndiGo to tap into new customer segments and markets, enabling the airline to present tailored offers and ensure flexibility in its operations. Decius Valmorbida, President of Travel at Amadeus, commented, "We’re excited to help IndiGo simplify their distribution and make the most of NDC technology, enhancing the overall customer experience."

IndiGo’s adoption of NDC technology has already been implemented in key markets such as the UAE and Singapore, with plans to roll it out in additional regions soon. The airline currently operates 350+ aircraft, offering 2,000 daily flights to 120 destinations, including 34 international locations.

This partnership aligns with IndiGo’s continued efforts to enhance its retailing capabilities, ensuring greater personalization, efficiency, and access to a broader global audience.


Hyatt Selects Oracle OPERA Cloud as Global Property Management System

Hyatt Selects Oracle OPERA Cloud as Global Property Management System

By Nishang Narayan

Published on September 18, 2024

Hyatt Hotels Corporation has selected Oracle OPERA Cloud as the property management system (PMS) for its global portfolio, including more than 1,000 hotels and all-inclusive properties. This strategic move aims to streamline operations and enhance data management, improving guest experiences and providing a consistent operational framework across all Hyatt locations.

The Oracle OPERA Cloud hospitality platform, built on Oracle Cloud Infrastructure (OCI), offers Hyatt a secure, high-performance system to centralize data and deliver actionable insights for operational planning and personalized guest experiences. The platform will enable Hyatt colleagues to operate with greater efficiency, supported by a common interface and flexible mobile capabilities.

Cameron Hammond, Senior Vice President of Global Field Technology Services at Hyatt, expressed enthusiasm for the transition, noting, "By moving to OPERA Cloud and extending our long-standing collaboration with Oracle, we will provide our operators with a modern, secure platform that enhances efficiency and elevates the guest experience."

Through this integration, Hyatt will also gain the ability to deliver personalized services by understanding guest preferences across its properties. The implementation of Oracle OPERA Cloud PMS empowers Hyatt to scale its operations, enhancing the experience for both guests and staff while providing robust tools for financial planning and operational efficiencies.

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Alex Alt, Executive Vice President and General Manager of Oracle Hospitality, commented, "With OPERA Cloud, Hyatt can drive innovation and adapt quickly to the unique needs of each guest and property, enhancing service and operational flexibility."

The adoption of OPERA Cloud PMS is part of Hyatt’s commitment to leveraging technology for seamless operations, long-term cost savings, and continuous improvements in guest satisfaction.

For more information about Hyatt Hotels Corporation and Oracle, please visit their respective websites at www.hyatt.com and www.oracle.com.


STAAH Successfully Concludes 'The Big Connect' Conference in Mumbai

STAAH Successfully Concludes 'The Big Connect' Conference in Mumbai

By Nithyakala Neelakandan

Published on September 17, 2024

STAAH, a leading hospitality solutions provider from New Zealand, successfully concluded its latest edition of "The Big Connect" hospi-tech conference in Mumbai. Known for transforming business processes for hotels worldwide, STAAH organized the event in collaboration with Booking.com and WebBeds, drawing over 400 industry experts to the Sahara Star hotel.

The conference featured engaging sessions aimed at helping hotel owners utilize technology to optimize their operations, improve distribution channels, and enhance guest experiences. Hoteliers gained valuable insights into new tools and strategies to boost online bookings and increase revenue.

Shoaib Ali, National Sales Head for STAAH India, expressed his excitement over the success of the event, stating, “We are delighted to have brought ‘The Big Connect’ to Mumbai and are thankful to our partners for making this event a huge success! This event saw representatives from the hospitality sector gather under one roof and, in intellectually stimulating exchanges, find new ways to drive the growth of the sector forward with the adoption of new hospi-tech technologies and platforms.”

Participants had the opportunity to share ideas, explore emerging trends, and build new connections with fellow industry leaders. Attendees also engaged in discussions about the latest advancements in technology, providing a chance to exchange knowledge and foster future collaborations.

The conference wrapped up with a live comedy performance by renowned comedian Atul Khatri, followed by a cocktail reception and dinner. This light-hearted conclusion offered guests a chance to unwind after a day of informative sessions and networking.

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