Hyatt Centric MG Road Bangalore has appointed Payal Doulani as Assistant Front Office Manager, strengthening its front office leadership with an experienced hospitality professional.

With nearly a decade of experience in front office operations, guest relations, team leadership and revenue management, Doulani will oversee key front office functions at the Bengaluru property. Her responsibilities will include enhancing guest satisfaction, improving operational efficiency and maintaining service standards.

Before joining Hyatt Centric MG Road Bangalore, Doulani served as Assistant Front Office Manager at Hyatt Place Banjara Hills, Hyderabad, where she managed front office operations, guest relations and revenue initiatives.

Her professional journey also includes experience with established hospitality brands such as Hyatt, Taj Hotels and Sheraton, giving her a strong foundation in hotel operations and guest service management.

Commenting on her appointment, Payal Doulani, Assistant Front Office Manager, Hyatt Centric MG Road Bangalore, said, “I am delighted to take on this new role at Hyatt Centric MG Road Bangalore. The front office is where a guest's experience begins and often where their impression of the hotel takes shape. I look forward to bringing my experience in guest service, team leadership and operational excellence to the property, while creating thoughtful and seamless experiences for every guest.”

In her new role, Doulani will focus on strengthening the guest experience while supporting the hotel's operational priorities. Her experience across service delivery, team management and commercial performance is expected to contribute to the property's continued focus on efficient operations and personalised hospitality.