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By Manu Vardhan Kannan
Published on May 2, 2025
Hyatt Regency Chandigarh has announced two new appointments to strengthen its core leadership team—Mr. Sahil Mor as the new Front Office Manager and Mr. Sundera Moorthy Paulsamy as the Director of Engineering.
With over nine years of industry experience, Sahil Mor brings a strong foundation in front office operations and a people-first approach to guest service. He began his hospitality journey in 2016 at JW Marriott Mussoorie Walnut Grove Resort & Spa and has since worked with prominent brands such as Roseate Hotels & Resorts, Fairmont Jaipur, Novotel Jaipur & Exhibition Centre, and IHCL – Taj Hotels Ahmedabad. Known for his warm leadership style and ability to build meaningful guest and colleague relationships, Sahil aims to create a welcoming and seamless experience for every visitor.
Commenting on his appointment, Ashwini Kumar, General Manager of Hyatt Regency Chandigarh, shared, “We are excited to welcome Sahil Mor to the Hyatt family. His guest-centric approach, operational expertise, and infectious positivity are a perfect fit for our culture. We are confident he will help drive service excellence.”
Outside work, Sahil enjoys reading and spending time with his dog. He also looks forward to growing in the hospitality industry by being part of a culture that values people.
Mr. Sundera Moorthy Paulsamy, fondly known as Moorthy, who has taken charge as the Director of Engineering. Moorthy brings over 22 years of experience in engineering operations and sustainability, having worked with respected properties such as The Oberoi Vanyavilas, Trident Jaipur, Ananda in the Himalayas, Leela Palace Chennai, and The Park Chennai. His most recent role was at Alila Hinu Bay in Oman, a Hyatt property, where he played a key role in optimizing engineering processes and sustainability initiatives.
Moorthy’s career is marked by his ability to enhance operational efficiencies, oversee preventive maintenance, and implement green solutions. He is also known for his leadership in complex renovation projects and his focus on safety and compliance.
“We are thrilled to welcome Moorthy to our Hyatt family,” said Ashwini Kumar. “His vast expertise, hands-on approach, and passion for innovation make him an invaluable addition to our leadership team.”
Outside of his professional life, Moorthy enjoys reading, spending time with loved ones, and pursuing outdoor adventures like trekking and hiking—especially in the Himalayas, which he hopes to explore further.
With these two strategic appointments, Hyatt Regency Chandigarh continues to build a strong and dynamic team committed to delivering world-class guest experiences and operational excellence.
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Published on October 4, 2025
JW Marriott Kolkata has announced the appointment of Russel Issac as the hotel’s new Director of Food & Beverage. With more than a decade of diverse experience across iconic hotels and luxury resorts in India and overseas, Issac brings strategic expertise and a proven ability to deliver memorable guest experiences.
A graduate of Rizvi College of Hotel Management, Mumbai, with a Bachelor of Science in Hospitality & Hotel Administration, Issac began his career with Courtyard by Marriott, Mumbai as an Industrial Trainee. His journey spans leadership roles with Lemon Tree Hotels, The Oberoi Group, JW Marriott Mumbai, and the Taj Group of Hotels, steadily establishing himself as a dynamic hospitality leader.
In his most recent role as Associate Director of Food & Beverage at Taj Coromandel, Chennai, Issac played a key role in shaping F&B operations, enhancing guest experiences, and mentoring teams to deliver excellence. His earlier tenure at the Taj Mahal Palace and Tower, Mumbai, managing Shamiana and Aquarius, saw him curate dining experiences aligned with global culinary trends. His international experience at Taj Exotica, Maldives, further enriched his expertise in luxury dining and personalised service.
As Director of Food & Beverage at JW Marriott Kolkata, Issac will oversee the strategic direction of the hotel’s restaurants, banquets, and in-room dining. His focus will be on innovative dining concepts, sustainable practices, and elevating guest experiences, while also driving revenue growth and operational excellence.
Commenting on the appointment, Sunil Kumar, General Manager, JW Marriott Kolkata, said:
“We are delighted to welcome Russel Issac to the JW Marriott Kolkata family. His deep expertise, creative vision and passion for food & beverage are perfectly aligned with our commitment to creating extraordinary dining journeys for our guests. We look forward to his leadership in strengthening our position as a leading culinary destination in the city.”
Outside of work, Issac enjoys freehand illustrations, reading, and playing pool, reflecting his creative personality and balance of artistry with precision.
Published on October 3, 2025
ITC Narmada, a luxury collection hotel in Ahmedabad, has announced the appointment of Hemant Kumar Sharma as the property’s new Head of Finance. Sharma, a cost and management accountant with over 16 years of experience, has held leadership positions across India’s largest conglomerates in hospitality, manufacturing, and financial services.
In his new role at ITC Narmada, Sharma will lead the finance function, ensuring robust governance, efficient financial operations, and compliance with regulatory frameworks. He will also oversee financial planning and analysis, with a focus on enhancing value creation and supporting ITC Narmada’s long-term growth strategy in Ahmedabad’s competitive and diverse market.
Previously, Sharma served as Head of Finance at ITC Hotels Limited, managing internal audits, statutory audits, budgeting, forecasting, and monthly financial statements across multiple functions. He has also worked with Oberoi Hotels & Resorts (EIH Limited), where he managed financial planning, corporate reporting, internal controls, and strategic cost management at both property and group levels.
Commenting on his appointment, Sharma said, “I am delighted to join ITC Narmada at such an exciting stage in its journey. The property has set new benchmarks in luxury and sustainable hospitality in Ahmedabad and Gujarat, and I look forward to contributing to its continued success by strengthening financial stewardship, driving operational efficiencies, and supporting its growth vision.”
Sharma holds a CMA qualification from the Institute of Cost Accountants of India (ICMAI), a Master of Commerce from IGNOU, and a Postgraduate Diploma in Business Administration (Finance) from SCDL Pune. His expertise includes SAP implementation, IFRS integration, and the development of internal controls and standard operating procedures, making him well-equipped to guide ITC Narmada’s finance strategy in alignment with the brand’s premium hospitality standards.
By Hariharan U
RateGain Travel Technologies Limited (RateGain) has announced the appointment of Amarpreet Singh as its new Chief Customer Officer.
In this role, Singh will lead RateGain’s global customer organisation, working to enhance the client experience by leveraging AI-driven solutions to transform the customer journey, automate support, reduce churn, and create new growth opportunities. He will also focus on building a tech-augmented delivery model designed to ensure seamless implementation, faster onboarding, comprehensive global support, and continuous value realization across RateGain’s platforms.
Partnering closely with Sales, Product, and Engineering teams, Singh will spearhead initiatives to design smarter processes that deliver quicker results and long-term customer loyalty.
With over two decades of experience, Singh has previously held senior leadership roles at Cvent, WNS, and Gwynniebee, where he led global teams and championed technology-driven success. At Cvent, he managed worldwide support, services, and implementation, achieving significant gains in customer satisfaction (CSAT) and Net Promoter Score (NPS).
Commenting on the appointment, Bhanu Chopra, Founder and Managing Director of RateGain, said, “Amarpreet brings deep operational expertise, a strategic mindset, and a passion for delivering value to customers at scale. His leadership will be instrumental as we continue to strengthen our customer organization and leverage AI to deliver more personalized, proactive, and impactful experiences for our partners worldwide.”
This appointment underscores RateGain’s commitment to customer-centric innovation and its focus on harnessing AI to build stronger, more resilient partnerships in the global travel and hospitality technology ecosystem.
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