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By Nishang Narayan
Published on August 2, 2025
Hyatt Regency Chennai has announced the appointment of Pankaj Behl as its new Director of Rooms, a move that strengthens the hotel’s leadership team and reaffirms its focus on exceptional guest service and operational excellence.
Behl, with over 14 years of experience across leading hospitality brands including Hyatt, Marriott, IHG, Starwood, and Taj, brings with him a stellar reputation for enhancing service delivery, driving innovation, and mentoring high-performing teams. His past roles have seen him lead operations at flagship properties, contributing significantly to both guest satisfaction and brand positioning.
In his most recent role at Andaz Delhi and Hyatt Delhi Residences, Behl was responsible for 401 rooms and luxury serviced residences, supported by a team of over 150 associates. His leadership helped the property attain a 98% room cleaning YTD score, top-tier green zone audit results, and accolades such as Department of the Year and Leader of the Year (2022).
Currently also serving as the Area Guest Experience Specialist – West Region for Hyatt Hotels Corporation, Behl has been instrumental in implementing guest insight programs, enhancing CES and NPS metrics, and conducting hotel audits across 11 Hyatt hotels.
Speaking about his appointment, Behl said, “Joining Hyatt Regency Chennai as Director of Rooms is a proud milestone in my professional journey. I believe that every moment of the guest experience counts, and I look forward to leading a team that strives for excellence, consistency, and heartfelt hospitality at every touchpoint.”
Earlier in his career, Behl held senior roles at The Westin Sohna Resort & Spa, Crowne Plaza Today Gurugram, JW Marriott, The Leela, and Taj Bengal, where he led major operational improvements and championed training, sustainability, and guest satisfaction.
In his new role, Behl will oversee front office, housekeeping, guest services, and residences, with a clear focus on service excellence, workflow enhancement, and building a team culture rooted in care, accountability, and memorable guest experiences.
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By Hariharan U
Published on August 22, 2025
Rosetta Hospitality has announced the appointment of Chef Sufeeyan Khan as Chef de Cuisine at Ouzo Delmar Bar Beach BBQ, the group’s signature world-cuisine beachfront dining destination at Varca Beach, Goa. Known for his creative flair and luxury hospitality experience, Chef Sufeeyan will spearhead the restaurant’s culinary journey as it reopens on September 1st after the annual monsoon closure.
Chef Sufeeyan’s career spans renowned properties like W Hotels and The Leela Goa, with his most recent role as Executive Chef at São by the Shore. His unique approach combines global culinary techniques with coastal flavours, delivering experiences that are refined, memorable, and deeply guest-centric.
At Ouzo Delmar, Chef Sufeeyan will work alongside Chef Somnath Porel, Executive Chef at Elements by Rosetta, to curate a contemporary menu highlighting coastal and barbecue-inspired creations with authentic Goan influences. From fresh local produce to flavourful grills, every dish will tell a story of tradition meeting innovation.
“I am truly delighted to join the Rosetta Hospitality family”, said Chef Sufeeyan Khan. “This role allows me to blend my passion for world cuisine with Goa’s rich culinary heritage. Our menu is designed to honour timeless traditions while embracing local authenticity—every dish will be crafted with care to create an unforgettable beachfront dining experience”.
Welcoming the new appointment, Abhishek Dhar, General Manager, Elements by Rosetta, Varca, said, “With his expertise and vision, Chef Sufeeyan will play a pivotal role in establishing Ouzo Delmar as one of Goa’s most distinguished dining destinations.”
Adding to this, Chef Milan Gupta, Corporate Chef & EVP, Rosetta Hospitality, noted, “Chef Sufeeyan’s ability to balance global flavours with Goan authenticity resonates perfectly with Rosetta’s culinary vision. His leadership will set new benchmarks of excellence in Goa’s dining scene”.
With this appointment, Rosetta Hospitality reinforces its commitment to creating immersive dining experiences that celebrate sustainability, innovation, and regional authenticity. Guests at Ouzo Delmar can look forward to an elevated culinary era where beachfront dining meets world-class hospitality.
By Manu Vardhan Kannan
Published on August 21, 2025
Fortune Hotels, a member of the ITC Hotels’ Group, has announced the appointment of Sharath Rajan as the General Manager of Fortune Airport Road, Kochi. In this new role, Rajan will oversee the hotel’s operations, including guest services, team leadership, quality assurance, and overall property performance.
With over 18 years of experience in the hospitality industry, Sharath Rajan has built a strong track record in driving operational excellence and delivering outstanding guest experiences. His career includes leadership positions across globally renowned hospitality brands such as Accor, Hyatt Regency, Crowne Plaza (IHG), Hilton, and Marriott, with experience spanning both India and overseas markets.
Rajan’s expertise lies in room division operations, guest experience enhancement, revenue optimisation, and hotel promotions. His dynamic and guest-focused approach is expected to bring fresh energy and innovation to Fortune Airport Road, Kochi, further strengthening the hotel’s commitment to service excellence and quality hospitality.
Published on August 20, 2025
The St. Regis Goa Resort has announced the appointment of Gurnoor Bindra as its new General Manager, effective June 30, 2025. With over 14 years of leadership experience across Asia and the Middle East, she brings a wealth of expertise to one of India’s most prestigious resorts.
Before moving to Goa, Gurnoor served as General Manager of Sheraton Mall of the Emirates Hotel, Dubai, the largest Sheraton in the Middle East. Under her leadership, the property underwent a major transformation, launching innovative dining concepts that won industry recognition. Her work has earned her several honours, including ‘Middle East General Manager of the Year’ and a spot among the ‘30 Best GMs in the UAE.’
Her career in hospitality follows an impressive start in finance across the manufacturing and service sectors. Gurnoor holds a degree from Lady Shri Ram College, Delhi, an Executive Master’s from IIM Lucknow, and has completed executive programs at Cornell University in Strategic Hospitality Management and Hotel Real Estate Investments & Asset Management. A certified Six Sigma Black Belt, she has led several high-impact projects across regions to improve guest experiences, boost productivity, and enhance operational efficiency.
Sharing her excitement, Gurnoor Bindra said, “I am truly honoured to join The St. Regis Goa Resort at such a pivotal moment. With the resort’s stunning transformation and the elevated hallmarks of the St. Regis brand, we are poised to craft an experience that is both timeless and world-class. My vision is to place this resort firmly on the global map – making it one of the most sought-after destinations Asia. I look forward to working with our exceptional team to create unforgettable moments for our guests, and to carry forward the legacy of the St. Regis with grace, excellence, and a spirit of celebration”.
Outside of work, Gurnoor is an avid traveller, a trained classical dancer, and a passionate food enthusiast, a balance that reflects her creative and dynamic leadership style.
The appointment highlights Marriott International’s continued focus on strengthening its luxury portfolio in India. With Gurnoor at the helm, The St. Regis Goa Resort is poised to build on its legacy of world-class hospitality while setting new benchmarks in the region.
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