Hyatt Regency Chennai has announced the appointment of Pankaj Behl as its new Director of Rooms, a move that strengthens the hotel’s leadership team and reaffirms its focus on exceptional guest service and operational excellence.

Behl, with over 14 years of experience across leading hospitality brands including Hyatt, Marriott, IHG, Starwood, and Taj, brings with him a stellar reputation for enhancing service delivery, driving innovation, and mentoring high-performing teams. His past roles have seen him lead operations at flagship properties, contributing significantly to both guest satisfaction and brand positioning.

In his most recent role at Andaz Delhi and Hyatt Delhi Residences, Behl was responsible for 401 rooms and luxury serviced residences, supported by a team of over 150 associates. His leadership helped the property attain a 98% room cleaning YTD score, top-tier green zone audit results, and accolades such as Department of the Year and Leader of the Year (2022).

Currently also serving as the Area Guest Experience Specialist – West Region for Hyatt Hotels Corporation, Behl has been instrumental in implementing guest insight programs, enhancing CES and NPS metrics, and conducting hotel audits across 11 Hyatt hotels.

Speaking about his appointment, Behl said, “Joining Hyatt Regency Chennai as Director of Rooms is a proud milestone in my professional journey. I believe that every moment of the guest experience counts, and I look forward to leading a team that strives for excellence, consistency, and heartfelt hospitality at every touchpoint.”

Earlier in his career, Behl held senior roles at The Westin Sohna Resort & Spa, Crowne Plaza Today Gurugram, JW Marriott, The Leela, and Taj Bengal, where he led major operational improvements and championed training, sustainability, and guest satisfaction.

In his new role, Behl will oversee front office, housekeeping, guest services, and residences, with a clear focus on service excellence, workflow enhancement, and building a team culture rooted in care, accountability, and memorable guest experiences.