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By Author
Published on November 2, 2023
In the world of air travel, passengers are the heart of the journey. Understanding what makes their hearts tick is crucial for the industry. This year, the International Air Transport Association (IATA) conducted its 2023 Global Passenger Survey (GPS), and the findings are eye-opening.
Passengers Embrace Technology for a Speedier Journey
The days of long, tedious booking processes and slow-moving airport lines might soon be a thing of the past. The survey revealed that travellers are all about speed and convenience. They're not just willing but eager to adopt new technologies like biometrics to make their journey smoother. Imagine walking through the airport without juggling multiple documents – that's the future passengers are asking for.
Booking Made Easy: Travelers' Preferences
When planning a trip, passengers prefer simplicity. They like to start their journey from an airport close to their home, prioritising convenience over ticket prices. Also, a majority prefer to deal directly with airlines for bookings. But that's not all. They crave transparency and easy access to optional products and services. Think of it like shopping online; passengers expect the same level of clarity and simplicity.
Payments: A Quest for Convenience
It turns out, when paying for tickets, convenience tops the list. While credit and debit cards are the most popular methods, there’s a rising trend in using digital wallets, especially in the Asia Pacific region. And, let’s not forget those who prefer direct bank transfers, particularly in Africa and the Middle East. IATA’s response? Introducing IATA Pay for a seamless bank account debiting system.
The Visa Challenge: Simplification Is Key
Complex visa requirements are a significant turn-off for travellers. The majority wish for a hassle-free online visa process and are willing to share their immigration information for faster airport procedures. This is a call for governments to streamline their visa processes, making travel more accessible and less intimidating.
Airport Processes: The Need for Speed
At the airport, every minute counts. Passengers want to breeze through the airport, especially when they're travelling light. The interest in off-airport processing, like immigration and baggage check-ins, is rising. There's also a strong inclination towards programs for trusted travellers to speed up security screenings.
Baggage Handling: Flexibility and Control
Passengers are looking for more options in baggage handling, like home pick-up and delivery services. They also want the ability to track their luggage, reflecting a growing interest in self-service and digital solutions.
The Rise of Biometric Identification
Confidence in biometric identification is soaring. Many passengers prefer it over traditional passports and boarding passes. There's a strong sentiment for securing personal data, but the overall trend is towards embracing biometrics for a more streamlined travel experience.
A Future of Streamlined Travel
IATA’s One ID initiative is at the forefront of this transformation. It’s about using biometrics to eliminate queues and make air travel a breeze. This initiative, combined with IATA’s efforts to digitise pre-travel authorizations, is setting the stage for a radically improved travel experience.
The survey paints a clear picture: passengers are yearning for a faster, more convenient, and technologically advanced air travel experience. The industry is listening and evolving, marking the beginning of a new era in air travel.
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By Manu Vardhan Kannan
Published on May 15, 2026
The Indian Hotels Company Limited (IHCL) has announced its consolidated financial results for the fourth quarter and full year ending March 31st, 2026, achieving its sixteenth consecutive quarter of record performance.
For the full financial year FY2025-26, IHCL reported revenue of INR 9,971 crores, reflecting a 16% year-on-year growth. The company recorded EBITDA of INR 3,477 crores and delivered its highest-ever Profit After Tax (PAT) of INR 2,084 crores.
For Q4 FY2026, IHCL posted consolidated revenue of INR 2,845 crores, marking a 14% increase over the previous year. EBITDA stood at INR 1,052 crores with an EBITDA margin of 37%, despite challenges arising from the West Asia conflict.
Commenting on the performance, Puneet Chhatwal, Managing Director & CEO, IHCL, said, “Q4 FY2026 marks sixteenth consecutive quarter of record performance with a Consolidated revenue of INR 2,845 crores, a 14% growth over the previous year, EBITDA of INR 1,052 crores and an EBITDA margin of 37%, notwithstanding the impact of West Asia conflict. For FY2026, the company delivered on its guidance of double-digit revenue growth despite macro-headwinds with revenue of INR 9,971 crores, a growth of 16% leading to an all-time high EBITDA of INR 3,477 crores, EBITDA margin of 34.9% resulting in the best ever PAT of INR 2,084 crores.”
He further added, “IHCL, led by its multi-brand presence across segments coupled with a balanced growth strategy focused on capital light with select investments has delivered consistent performance over sixteen quarters.”
During FY2026, IHCL introduced three new brands, increasing its portfolio of major brands to fourteen. The company also achieved a milestone of 250 hotel signings, taking its overall portfolio to 630 hotels with a pipeline of 255 hotels.
The company further expanded through both inorganic and organic growth, opening or onboarding over 130 hotels across segments. Its expansion strategy strengthened its position in luxury, experiential leisure, and mid-scale hospitality markets.
IHCL also maintained a strong financial position with a gross cash balance of INR 4,345 crores as of March 31st, 2026. The company has proposed a dividend of 25% of Consolidated PAT before exceptional items, including a special dividend to mark IHCL’s 125th Annual General Meeting.
According to the company, FY2026 focused on building a resilient, scalable, and future-ready hospitality ecosystem while continuing long-term growth plans.
By Shreenidhi Jagannathan
Published on May 14, 2026
The rising geopolitical tensions around the Strait of Hormuz are beginning to raise concerns across India’s hospitality and tourism ecosystem, with industry experts warning that prolonged instability could significantly impact hotel operations, aviation, restaurant businesses, logistics, and consumer spending.
The Strait of Hormuz remains one of the world’s most critical oil transit routes, handling a major share of global crude oil and LNG movement. India, which imports a substantial portion of its energy requirements from Gulf nations, remains highly vulnerable to disruptions in the region.
Industry observers believe that if tensions escalate further, the hospitality sector could witness a chain reaction beginning with rising fuel prices and extending into tourism demand, food inflation, logistics, and hotel operational expenses.
One of the earliest impacts is expected to be on aviation turbine fuel (ATF) prices, which could result in higher airfares across domestic and international routes.
Hospitality stakeholders say this may directly affect:
Hotels dependent on fly-in tourism may witness softer occupancies if airfare costs continue rising.
Hotels are energy-intensive businesses operating round-the-clock. Rising crude oil prices could increase:
Luxury hotels and large-format resorts with extensive infrastructure may face higher operational pressure if fuel prices remain elevated over an extended period.
Restaurant operators and hotel kitchens are also monitoring the situation closely due to possible increases in commercial LPG prices and freight charges.
Industry experts warn that disruptions in marine logistics and shipping routes could affect:
This may eventually lead to menu price increases and pressure on restaurant profit margins.
Rising fuel costs often trigger broader inflationary trends, affecting household spending patterns.
Hospitality businesses fear that consumers may begin reducing discretionary spending on:
Corporate travel and event budgets may also witness moderation if economic uncertainty increases.
The impact could extend beyond operations into hospitality real estate and development.
Hotel developers may face:
This could affect project timelines and future hospitality investments across India.
Hospitality companies are now expected to strengthen:
Several hospitality leaders also believe domestic tourism promotion may become increasingly important if international travel demand slows.
The Hormuz crisis serves as a reminder that global geopolitical developments can rapidly influence India’s hospitality economy.
From airlines and hotels to restaurants, tourism operators, vendors, and developers, the entire ecosystem remains interconnected with fuel prices, logistics, aviation, and international trade.
While the industry is not facing an immediate disruption, continued instability around the Strait of Hormuz could create sustained cost pressures and operational challenges for hospitality businesses across India.
Published on May 9, 2026
This Mother’s Day, Le Méridien Ahmedabad is bringing families together through a heartfelt culinary celebration titled “From Our Mothers’ Kitchens to Your Table.” Inspired by treasured family recipes, childhood memories, and cooking traditions passed down over generations, the experience pays tribute to the women who shaped the chefs’ earliest connections with food.
Hosted at The Market, the specially curated menu draws inspiration from the chefs’ own homes and personal stories. The spread blends comforting regional flavours with refined presentation, creating a dining experience that feels both nostalgic and elevated.
Guests can savour dishes from across India, including Panchphoran Dal and Begun Bhaja from Bengal, Kerala-style Kalappam with stew, festive Puran Poli, and flavourful Hyderabadi biryani. Each dish reflects the warmth and authenticity of home-style cooking while celebrating the diversity of Indian cuisine.
Set within an elegant yet relaxed ambience, the celebration is designed to feel immersive, comforting, and leisurely. Adding to the experience, curated wellness rituals at Explore Spa by Le Méridien offer guests a peaceful moment of rest and rejuvenation during the occasion.
To make the celebration even more special, mothers will dine complimentary with a minimum of two additional guests, adding an extra touch of indulgence to the Mother’s Day gathering.
Date: 10th May 2026.
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