IATA’s 2023 Report: A Shift Towards Faster, Smoother Air Travel

IATA’s 2023 Report: A Shift Towards Faster, Smoother Air Travel

By Author

Published on November 2, 2023

In the world of air travel, passengers are the heart of the journey. Understanding what makes their hearts tick is crucial for the industry. This year, the International Air Transport Association (IATA) conducted its 2023 Global Passenger Survey (GPS), and the findings are eye-opening.

Passengers Embrace Technology for a Speedier Journey

The days of long, tedious booking processes and slow-moving airport lines might soon be a thing of the past. The survey revealed that travellers are all about speed and convenience. They're not just willing but eager to adopt new technologies like biometrics to make their journey smoother. Imagine walking through the airport without juggling multiple documents – that's the future passengers are asking for.

Booking Made Easy: Travelers' Preferences

When planning a trip, passengers prefer simplicity. They like to start their journey from an airport close to their home, prioritising convenience over ticket prices. Also, a majority prefer to deal directly with airlines for bookings. But that's not all. They crave transparency and easy access to optional products and services. Think of it like shopping online; passengers expect the same level of clarity and simplicity.

Payments: A Quest for Convenience

It turns out, when paying for tickets, convenience tops the list. While credit and debit cards are the most popular methods, there’s a rising trend in using digital wallets, especially in the Asia Pacific region. And, let’s not forget those who prefer direct bank transfers, particularly in Africa and the Middle East. IATA’s response? Introducing IATA Pay for a seamless bank account debiting system.

The Visa Challenge: Simplification Is Key

Complex visa requirements are a significant turn-off for travellers. The majority wish for a hassle-free online visa process and are willing to share their immigration information for faster airport procedures. This is a call for governments to streamline their visa processes, making travel more accessible and less intimidating.

Airport Processes: The Need for Speed

At the airport, every minute counts. Passengers want to breeze through the airport, especially when they're travelling light. The interest in off-airport processing, like immigration and baggage check-ins, is rising. There's also a strong inclination towards programs for trusted travellers to speed up security screenings.

Baggage Handling: Flexibility and Control

Passengers are looking for more options in baggage handling, like home pick-up and delivery services. They also want the ability to track their luggage, reflecting a growing interest in self-service and digital solutions.

The Rise of Biometric Identification

Confidence in biometric identification is soaring. Many passengers prefer it over traditional passports and boarding passes. There's a strong sentiment for securing personal data, but the overall trend is towards embracing biometrics for a more streamlined travel experience.

A Future of Streamlined Travel

IATA’s One ID initiative is at the forefront of this transformation. It’s about using biometrics to eliminate queues and make air travel a breeze. This initiative, combined with IATA’s efforts to digitise pre-travel authorizations, is setting the stage for a radically improved travel experience.

The survey paints a clear picture: passengers are yearning for a faster, more convenient, and technologically advanced air travel experience. The industry is listening and evolving, marking the beginning of a new era in air travel.


MAYFAIR Elixir Signs Premium Hotel in Santiniketan, Eyes FY29 Debut

MAYFAIR Elixir Signs Premium Hotel in Santiniketan, Eyes FY29 Debut

By Manu Vardhan Kannan

Published on July 19, 2026

MAYFAIR Elixir, the growth and expansion arm of MAYFAIR Hotels & Resorts, has signed a premium hospitality project in Santiniketan, West Bengal, further strengthening the group's presence in Eastern India.

The hotel, scheduled to open in FY2028-29, will become MAYFAIR's fifth property in West Bengal. Located in the UNESCO World Heritage Site of Santiniketan, the development aims to cater to leisure travellers, cultural enthusiasts and guests looking for intimate celebration venues.

Designed as a premium retreat, the upcoming property will combine modern hospitality with the cultural heritage of Santiniketan, offering personalised experiences that reflect the MAYFAIR brand while embracing the destination's artistic and literary legacy.

The signing was announced during Jagannath Rath Yatra and forms part of the group's long-term strategy to expand across destinations known for their cultural significance and tourism potential.

Speaking on the partnership, Rajendra Chatterjee, CEO & Managing Director of WESTROAD Group, which owns the property, said:

"Santiniketan is more than a destination. It is an emotion that celebrates creativity, learning and Rabindranath Tagore's legacy. We wanted a hospitality partner that understands the importance of preserving this essence while delivering exceptional guest experiences. MAYFAIR Group's expertise, its deep understanding of regional culture and unwavering commitment to excellence made it the natural choice. We look forward to creating a landmark experience in Santiniketan with MAYFAIR Elixir."

Commenting on the signing, Randhir Gupta, Vice President – Commercial & Business Development, MAYFAIR Hotels & Resorts, said:

"Santiniketan has long been one of India's most celebrated cultural destinations. Yet, the market has remained underserved in the premium hospitality segment. This signing is a strategic addition to our growing portfolio, allowing us to introduce the MAYFAIR experience to a destination of global significance. Santiniketan perfectly aligns with our vision of expanding into culturally rich destinations with long-term tourism potential."

Bjorn DeNiese, Managing Director, MAYFAIR Elixir, added:

"This marks an exciting chapter in the growth journey of MAYFAIR Elixir. As we expand our footprint across India, our vision is not simply to add destinations, but to create hospitality experiences that celebrate the unique character and cultural identity of every place we enter. Santiniketan, with its extraordinary legacy of art, literature and learning, embodies the values we believe modern travellers increasingly seek."

He further said the company has several new destinations, hospitality concepts and strategic partnerships in the pipeline as it continues to grow its portfolio across India.

The latest signing reinforces MAYFAIR Hotels & Resorts' focus on expanding into culturally significant destinations while strengthening its presence in key tourism markets across the country.


ITC Hotels Reports Strong Q1 Growth, Accelerates Asset-Right Expansion

ITC Hotels Reports Strong Q1 Growth, Accelerates Asset-Right Expansion

By Manu Vardhan Kannan

Published on July 18, 2026

 ITC Hotels Ltd reported a strong start to FY27, posting double-digit growth across key financial metrics while continuing to expand its portfolio through its asset-right strategy.

During the first quarter, the company recorded consolidated revenue from operations of ₹936 crore, up 15% year-on-year. EBITDA increased 19% to ₹292 crore, while profit after tax (PAT) rose 36% to ₹182 crore, reflecting steady operational performance despite a challenging business environment.

The company said the quarter was impacted by uncertainty arising from the West Asia conflict, which affected international air travel and contributed to inflationary pressures. Demand remained subdued during April due to weaker foreign tourist arrivals, but travel sentiment improved significantly in May and June, leading to a strong recovery in occupancy and room rates.

Excluding branded residences, revenue from operations grew 10% year-on-year, supported by an 8% increase in room revenue, driven primarily by the retail segment. The company reported a 4% growth in Average Daily Rate (ADR), while occupancy improved by 290 basis points, resulting in an 8% year-on-year growth in RevPAR.

ITC Hotels maintained a 33% RevPAR premium over the industry, highlighting the continued preference for its brands and guest experience.

The company's food and beverage (F&B) revenue grew 11%, led by specialty restaurants and banquet business. Meanwhile, management fees increased 35% year-on-year, supported by strong performance at managed hotels in leisure destinations and the stabilisation of properties added over the previous year.

Operational efficiencies also improved during the quarter, with EBITDA margin (excluding branded residences) expanding by 125 basis points to 31%, driven by growth across rooms, F&B, management fees and ongoing cost management initiatives.

Among its operational highlights, ITC Ratnadipa reported positive EBITDA while retaining its leadership in RevPAR. The company also continued the phased handover of Sapphire Residences, with 16 apartments handed over so far.

As part of its asset-right growth strategy, ITC Hotels completed the acquisition of Kumarakom Resort & Spa and has begun a comprehensive renovation programme. The property is expected to reopen under the ITC Hotels luxury resort and spa brand by the third quarter of FY27.

The company also strengthened its development pipeline by signing eight new hotels across Jaipur, Manesar, Bhubaneswar, Sonipat, Shirdi, Shahjahanpur and Zirakpur. It further marked the signing of the 25th Storii property at Amchong Tea Estate, Guwahati, while the opening of Fortune Bhimtal expanded its presence in the growing leisure travel segment.

On the sustainability front, ITC Hotels commissioned a 1.5 MWp captive solar plant at ITC Grand Bharat, increasing its total installed renewable energy capacity to 52.4 MW.

The company also strengthened its environmental credentials with ITC Royal Bengal becoming its 13th hotel to receive LEED Zero Water Certification, while Welcomhotel Vadodara achieved LEED Platinum Certification, taking the total number of LEED Platinum-certified hotels in its portfolio to 24.

Looking ahead, ITC Hotels said the outlook for India's hospitality sector remains positive, supported by the country's strong economic growth, infrastructure development, rising discretionary spending and favourable demand-supply dynamics, particularly across Tier I cities.


Oriental Hotels Reports ₹5.3 Crore Q1 Profit, Revenue Rises to ₹111 Crore

Oriental Hotels Reports ₹5.3 Crore Q1 Profit, Revenue Rises to ₹111 Crore

By Manu Vardhan Kannan

Published on July 18, 2026

Oriental Hotels Limited (OHL) reported a 20% decline in its consolidated net profit for the first quarter of FY2027, even as the company recorded steady growth in revenue during the period.

According to the company's stock exchange filing, net profit stood at ₹5.3 crore for the April-June quarter, compared to ₹6.6 crore in the corresponding quarter of the previous financial year.

Despite the decline in profit, revenue from operations increased 3% year-on-year to ₹111 crore, up from ₹108 crore reported in Q1 FY2026.

Following the earnings announcement, Oriental Hotels' shares came under pressure, falling nearly 6% during the trading session. The stock dropped to an intraday low of ₹125 after touching a high of ₹136.40 earlier in the day. It later recovered some of the losses and closed at ₹130.60 on the Bombay Stock Exchange (BSE), down ₹2.85 or 2.14%.

The company's stock currently trades below its 52-week high of ₹169, while its 52-week low stands at ₹80.50. Oriental Hotels has a market capitalisation of around ₹2,311 crore.

Commenting on the quarterly performance, Pramod Ranjan, Managing Director & CEO, Oriental Hotels Limited, said:

"OHL in the first quarter of FY2027 reported a steady performance with a EBITDA of Rs 26.6 crores. With extensive asset enhancement initiatives across the OHL portfolio and continued strength in domestic demand, the company is well-positioned to deliver a sustained performance in the quarters ahead."

An associate company of The Indian Hotels Company Limited (IHCL), Oriental Hotels operates a portfolio of seven properties, including Taj Coromandel, Chennai; Taj Fisherman's Cove Resort & Spa, Chennai; Taj Malabar Resort & Spa, Cochin; Vivanta Coimbatore; Vivanta Mangalore; Gateway Madurai; and Gateway Coonoor.

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