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By Author
Published on November 2, 2023
In the world of air travel, passengers are the heart of the journey. Understanding what makes their hearts tick is crucial for the industry. This year, the International Air Transport Association (IATA) conducted its 2023 Global Passenger Survey (GPS), and the findings are eye-opening.
Passengers Embrace Technology for a Speedier Journey
The days of long, tedious booking processes and slow-moving airport lines might soon be a thing of the past. The survey revealed that travellers are all about speed and convenience. They're not just willing but eager to adopt new technologies like biometrics to make their journey smoother. Imagine walking through the airport without juggling multiple documents – that's the future passengers are asking for.
Booking Made Easy: Travelers' Preferences
When planning a trip, passengers prefer simplicity. They like to start their journey from an airport close to their home, prioritising convenience over ticket prices. Also, a majority prefer to deal directly with airlines for bookings. But that's not all. They crave transparency and easy access to optional products and services. Think of it like shopping online; passengers expect the same level of clarity and simplicity.
Payments: A Quest for Convenience
It turns out, when paying for tickets, convenience tops the list. While credit and debit cards are the most popular methods, there’s a rising trend in using digital wallets, especially in the Asia Pacific region. And, let’s not forget those who prefer direct bank transfers, particularly in Africa and the Middle East. IATA’s response? Introducing IATA Pay for a seamless bank account debiting system.
The Visa Challenge: Simplification Is Key
Complex visa requirements are a significant turn-off for travellers. The majority wish for a hassle-free online visa process and are willing to share their immigration information for faster airport procedures. This is a call for governments to streamline their visa processes, making travel more accessible and less intimidating.
Airport Processes: The Need for Speed
At the airport, every minute counts. Passengers want to breeze through the airport, especially when they're travelling light. The interest in off-airport processing, like immigration and baggage check-ins, is rising. There's also a strong inclination towards programs for trusted travellers to speed up security screenings.
Baggage Handling: Flexibility and Control
Passengers are looking for more options in baggage handling, like home pick-up and delivery services. They also want the ability to track their luggage, reflecting a growing interest in self-service and digital solutions.
The Rise of Biometric Identification
Confidence in biometric identification is soaring. Many passengers prefer it over traditional passports and boarding passes. There's a strong sentiment for securing personal data, but the overall trend is towards embracing biometrics for a more streamlined travel experience.
A Future of Streamlined Travel
IATA’s One ID initiative is at the forefront of this transformation. It’s about using biometrics to eliminate queues and make air travel a breeze. This initiative, combined with IATA’s efforts to digitise pre-travel authorizations, is setting the stage for a radically improved travel experience.
The survey paints a clear picture: passengers are yearning for a faster, more convenient, and technologically advanced air travel experience. The industry is listening and evolving, marking the beginning of a new era in air travel.
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By Manu Vardhan Kannan
Published on May 30, 2026
Apeejay Surrendra Park Hotels Limited (ASPHL) has announced its financial results for the fourth quarter and financial year ended March 31, 2026, reporting steady operational growth supported by strong occupancy levels and continued expansion across key hospitality markets.
The company reported revenue from operations of INR 183.70 crore for Q4 FY26, compared to INR 177.32 crore during the same quarter last year. Operating EBITDA for the quarter stood at INR 52.99 crore, while profit after tax (PAT) was reported at INR 11.88 crore.
ASPHL recorded occupancy levels of 90 per cent during the quarter, reflecting sustained demand across both business and leisure travel segments and reinforcing the company’s position within India’s hospitality sector.
For the full financial year FY26, the company crossed the INR 700 crore annual revenue milestone for the first time, reporting revenue from operations of INR 707.28 crore. Annual PAT for the year stood at INR 65.72 crore.
The company stated that growth during FY26 was supported by expansion into Tier II and Tier III cities along with strategic acquisitions aimed at strengthening its presence in high-potential hospitality destinations.
During the financial year, ASPHL acquired control of Zillion Hotels and Resorts Private Limited, Fisherman’s Grove Resorts Private Limited, and Thali Hotels and Destinations Private Limited. These acquisitions are expected to further strengthen the company’s hospitality presence across Mumbai and Kerala.
ASPHL also reaffirmed its long-term growth plans and said it remains on track to more than double its room inventory to 6,653 keys over the next five years.
The company’s bakery and confectionery brand, Flurys, also continued its expansion during FY26. The brand currently operates 110 outlets and recorded a 29 per cent year-on-year revenue growth during the financial year, supported by new store additions and strong performance across existing outlets.
Commenting on the results, Vijay Dewan, Managing Director, Apeejay Surrendra Park Hotels, said FY26 marked a significant milestone as the company crossed INR 700 crore in annual revenue for the first time. He added that Q4 reflected resilient operational performance with continued leadership in occupancy and RevPAR metrics.
Dewan further noted that the sale of serviced apartments at EM Bypass, Kolkata, contributed positively to cash flow during the year. He added that the company remains focused on long-term value creation through portfolio expansion, guest-centric experiences, operational efficiency, and margin improvement.
The company also highlighted that recent global recognition received by Ran Baas The Palace, Patiala and The Lotus Palace, Chettinad further strengthens its positioning as a design-led and experience-driven hospitality group.
By Hariharan U
Published on May 25, 2026
India Tourism Development Corporation (ITDC), the public sector undertaking under the Ministry of Tourism, Government of India, has reported a strong financial performance for FY 2025–26 with a 14 percent increase in profit before tax (PBT) compared to the previous financial year.
The corporation also announced a dividend payout of Rs 22.02 crore to the Government of India, reflecting continued operational strength and improved financial performance despite ongoing geopolitical uncertainties impacting the global hospitality and tourism sector.
According to the company, the growth was driven by enhanced operational efficiencies, strategic initiatives across business verticals, optimal resource allocation, and continued focus on customer-centric service delivery.
Commenting on the performance, Mugdha Sinha said the results reflect ITDC’s ongoing efforts towards strengthening service standards while building on the organisation’s long-standing legacy and institutional trust.
During the financial year, ITDC also introduced three operational manuals focused on procurement of goods and services, sound and light shows, and general clauses aimed at improving governance, standardisation, and transparency across institutional processes.
The corporation further highlighted its increasing focus on technology-enabled transformation through the adoption of AI-based solutions to improve operational agility, customer experience, and business planning capabilities.
FY26 also marked two major milestones for the organisation as ITDC celebrated 60 years of its legacy alongside 70 years of The Ashok, one of India’s most iconic hospitality properties.
The company stated that its future strategy will continue to focus on operational excellence, digital transformation, sustainability, and long-term value creation while strengthening its contribution to India’s tourism and hospitality ecosystem.
The financial performance comes at a time when India’s hospitality and tourism sector continues to navigate evolving global market conditions, changing travel patterns, and increased focus on technology-led efficiencies across public and private sector enterprises.
Quick commerce platform Zepto is reportedly preparing to launch its much-awaited Rs 11,000-crore initial public offering (IPO) in July 2026. According to people familiar with the matter, the Bengaluru-based startup is targeting a stock market debut before July 31.
If the public issue moves ahead as planned, Zepto will join competitors Zomato and Swiggy, which are already listed on Indian stock exchanges.
The company recently received approval from the Securities and Exchange Board of India (Sebi) for its maiden public issue and is now expected to submit its Updated Draft Red Herring Prospectus (UDRHP). Zepto had earlier filed its IPO papers through the confidential route in December 2025.
Founded by Stanford University dropouts Aadit Palicha and Kaivalya Vohra, Zepto has built its growth strategy differently from many players in the quick commerce space. A recent report by brokerage Bernstein highlighted that the company has focused more on strengthening existing markets rather than rapidly expanding into newer locations.
According to the report, Zepto currently has the highest concentration of dark stores in the quick commerce category, operating nearly 21 stores per city. In comparison, several competitors operate around nine stores per city.
The report also noted that Zepto currently runs 1,255 dark stores across 61 cities, while rival Blinkit has 2,222 stores spread across 243 cities. Instead of aggressively entering more markets, Zepto appears to be prioritising stronger penetration within the cities where it already operates.
Bernstein further pointed out that Zepto maintains the highest store-to-pincode ratio in the segment, reflecting its strategy of building density in selected urban markets.
The company's network continues to remain heavily focused on metro cities, where factors such as faster delivery timelines, higher order frequency and stronger customer engagement can help improve operations over time.
According to the analysis, rather than pushing growth through large-scale expansion, Zepto appears to be focusing on building stronger usage patterns and operational efficiency within a smaller number of markets.
With IPO plans now moving forward, Zepto is preparing for a major milestone that could further strengthen its position in India's growing quick commerce market.
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