IHG Hotels & Resorts Teams Up with Google Cloud to Enhance Travel Planning Experience

IHG Hotels & Resorts Teams Up with Google Cloud to Enhance Travel Planning Experience

By Nishang Narayan

Published on April 12, 2024

IHG Hotels & Resorts, in collaboration with Google Cloud, is set to revolutionise the travel planning experience with the introduction of a new feature powered by artificial intelligence (AI). The partnership aims to enhance guest experiences within the IHG One Rewards mobile app, offering personalised travel recommendations to users.

With the integration of Google Cloud's technologies, IHG will unveil a generative AI-powered travel planning capability, allowing guests to easily plan their next vacation directly through the IHG One Rewards mobile app. This suite of new features is scheduled to launch in the second half of 2024, promising a more dynamic digital guest experience.

Jolie Fleming, Chief Product & Technology Officer at IHG Hotels & Resorts, expressed enthusiasm about the collaboration, emphasising how the customised travel planner will utilise GenAI to help users discover destinations among IHG's extensive portfolio of over 6,000 hotels across 19 brands in more than 100 countries. The IHG One Rewards mobile app will evolve into a comprehensive mobile travel companion, enabling guests to build full itineraries and book hotels with ease.

The new IHG Travel Planner will offer guests personalised recommendations and ideas for their travel needs, from specific dining options near IHG properties to pet-friendly accommodations. Guests will also have access to information about local events and attractions, enhancing their overall travel experience.

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Investments in the IHG One Rewards mobile app and technology to support IHG's loyalty program are integral to IHG's strategy to foster customer loyalty and engagement. Leveraging Google Cloud's AI platform, Vertex AI, and Gemini models, IHG aims to deploy features loved by guests swiftly and efficiently.

Thomas Kurian, CEO at Google Cloud, highlighted the significance of the partnership, stating that IHG's implementation of generative AI reflects a commitment to reimagining guest experiences in the hospitality industry. The collaboration combines Google's technical expertise with IHG's dedication to service, setting new standards for digital guest interactions.

Google Cloud's comprehensive approach to cybersecurity, data governance, and privacy aligns with IHG's priorities, ensuring that guest data remains secure and compliant with industry standards. Moreover, IHG benefits from Google Cloud's responsible and ethical approach to AI, enabling direct review and optimization of AI models for enhanced performance.

The introduction of the IHG Travel Planner marks another milestone in IHG's journey to enhance guest experiences through innovative technology solutions. As travellers seek more personalised and seamless travel experiences, IHG remains committed to delivering exceptional hospitality through cutting-edge digital solutions.

To explore IHG Hotels & Resorts' global brands or book your next stay, download the IHG One Rewards App today.

About Google Cloud:

Google Cloud offers a comprehensive suite of AI, infrastructure, developer, data, security, and collaboration tools, designed to empower organisations for today and tomorrow's challenges. With customers in over 200 countries and territories, Google Cloud is a trusted technology partner for businesses worldwide.

About IHG:

IHG Hotels & Resorts is a global hospitality company dedicated to providing True Hospitality for Good. With 19 hotel brands and IHG One Rewards, one of the world's largest hotel loyalty programs, IHG operates over 6,300 hotels in more than 100 countries, with a robust development pipeline of over 2,000 properties.


InnKey Unveils New Brand Identity to Power the Future of Hospitality Technology

InnKey Unveils New Brand Identity to Power the Future of Hospitality Technology

By Hariharan U

Published on November 8, 2025

InnKey, India’s leading enterprise hospitality technology platform, has unveiled a new brand identity, marking a major leap in its journey from a cloud-native PMS to a complete, intelligent enterprise platform for the global hospitality industry.

What started as InnKey PMS has now evolved into simply InnKey, a reflection of the brand’s wider mission to power next-generation hospitality experiences that are personalised, paperless, and people-focused.

This new identity represents more than a design change, it marks a deeper commitment to innovation, security, and scalability,” said Viral Shah, Founder & CEO of InnKey. “InnKey today serves some of India’s most respected hospitality brands, helping them deliver superior guest experiences while optimising operations across every level. Our focus is to take this Made-in-India technology to the world.”

From being one of India’s first cloud-native PMS solutions, InnKey has evolved into a robust, secure, and deeply integrated enterprise platform trusted by hotel chains and premium brands. Today, it powers The Fern Hotels & Resorts, Pride Hotels, Residency Hotels, Accord Hotels, Orchid Hotels, Treat Resorts, and several other leading and emerging hospitality groups across the country.

The unified platform connects every part of hotel operations  from Reservations and Front Desk to Housekeeping, F&B, Sales & Catering, Procurement, Finance, MIS, and Analytics ensuring smooth data flow, operational consistency, and enhanced guest personalisation.

As the industry moves towards full-scale digital transformation, InnKey is setting new benchmarks for intelligent hospitality systems. The brand’s vision extends beyond software, towards building an ecosystem that makes hotels smarter, operations simpler, and guest experiences truly memorable. “InnKey’s technology now powers some of the most respected hotel groups in India, with global collaborations on the horizon,” said Rohan Shah, Co-Founder of InnKey. “This is only the beginning of our journey to take Indian-built technology global. Our ambition is to set new standards in hospitality efficiency, intelligence, and experience.”

The refreshed InnKey identity balances enterprise-grade reliability with the warmth of human connection, symbolising technology that’s built in India, trusted by leading hotel brands, and ready to scale globally. “We are not just digitising operations, we are humanising technology,” added Rohan Shah. “The new InnKey reflects the spirit of collaboration, innovation, and reliability that hoteliers expect from a true strategic partner.”


Palaniappa Electronics Introduces Thermostar: The Chemical-Free Steam Powerhouse for Hotel Hygiene

By Author

Published on October 27, 2025

In today’s hospitality world, cleanliness and sustainability are the cornerstones of guest trust. Addressing this growing need, Palaniappa Electronics introduces the Thermostar Steam Cleaning System, a powerful, chemical-free cleaning solution that is transforming hygiene maintenance across India’s leading hotels.

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Harnessing the natural power of superheated dry steam, Thermostar ensures deep sanitization without a single drop of detergent. In hotel kitchens, it cuts through stubborn grease, oil, and grime on cooking equipment, trolleys, and storage areas, leaving every surface spotless and hygienic. Beyond kitchens, it revitalizes carpets, upholstery, and bathrooms, effortlessly removing stains, scaling deposits, and odors while restoring original shine and freshness.

What sets Thermostar apart is its eco-friendly, cost-efficient, and odor-free cleaning process. By eliminating the use of chemicals, it safeguards both the environment and the health of guests and staff, an essential factor for hotels striving to align operations with sustainable standards.

For General Managers, Executive Housekeepers, and Chefs, Thermostar is not just another cleaning tool. It is a strategic investment in hygiene excellence and operational efficiency.

Behind this innovation stands Palaniappa Electronics, a trusted name in the electronics industry for over twenty-one years. With a strong presence across South India, the company is the authorized distributor for Samsung, JVD, and over eighteen global brands. It caters to hotels, hospitals, and educational institutions with a comprehensive portfolio that includes TVs, displays, laundry equipment, dishwashers, refrigerators, and more.

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Under the guidance of Mr. Muthu Solaiappan, Head of Operations, Palaniappa Electronics continues to strengthen its position as a reliable partner for the hospitality sector, combining technology, sustainability, and service excellence.

To experience the power of steam cleaning, request a Thermostar demo today and discover how it can redefine your hotel’s standard of clean.

muthu@palaniappagroup.com | +91 90030 45685 


Technogym Launches AI-Powered Checkup for Smarter and Healthier Workouts

Technogym Launches AI-Powered Checkup for Smarter and Healthier Workouts

By Hariharan U

Published on October 25, 2025

Technogym has launched its latest innovation, the Technogym Checkup, an AI-based assessment station that redefines how fitness and wellness are personalised. Designed to measure both physical and cognitive parameters, the system helps users understand their current health profile and prescribes a targeted training plan that evolves over time.

Starting with a detailed analysis of physical and functional conditions, Technogym Checkup uses artificial intelligence to determine your Wellness Age, a number that reflects how fit your body truly is. Based on this, the system recommends a precision training programme that adjusts automatically as your performance and lifestyle improve.

Once you log in through the Technogym App, the Checkup conducts accurate tests to evaluate body composition, balance, mobility, strength, and even cognitive ability. All this data is processed by Technogym AI Coach, which transforms it into a personalised, data-backed fitness plan that’s easily accessible through the Technogym Ecosystem. Whether you’re training at home, at the gym, in a hotel, or even at work, your tailored programme is always within reach.

The innovation doesn’t just stop at personal fitness. The system’s ability to calculate your Wellness Age offers a clear, motivating metric to track progress  helping users become not just fitter but younger in wellness terms. With its adaptive AI, the programme continually evolves to keep workouts aligned with your goals, ensuring better and faster results.

For gyms, wellness centres, and other industry operators, Technogym Checkup presents a powerful opportunity to offer next-generation fitness experiences. It allows them to deliver a smooth, personalised journey for every member, right from onboarding to ongoing progress tracking, while also driving customer loyalty and new business growth.

Founded in 1983, Technogym has long been recognised as a global leader in fitness, wellness, and sports innovation. With more than 2,500 employees and a presence in over 100 countries, the brand powers more than 85,000 wellness centres and 400,000 homes worldwide. Technogym also continues its legacy as the Official Supplier to the Paris 2024 Olympics, marking its ninth partnership with the Games, a testament to its reputation as the go-to choice for athletes and champions globally.

For more details, visit Technogym’s official website.

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