IHG Hotels & Resorts Teams Up with Google Cloud to Enhance Travel Planning Experience

IHG Hotels & Resorts Teams Up with Google Cloud to Enhance Travel Planning Experience

By Nishang Narayan

Published on April 12, 2024

IHG Hotels & Resorts, in collaboration with Google Cloud, is set to revolutionise the travel planning experience with the introduction of a new feature powered by artificial intelligence (AI). The partnership aims to enhance guest experiences within the IHG One Rewards mobile app, offering personalised travel recommendations to users.

With the integration of Google Cloud's technologies, IHG will unveil a generative AI-powered travel planning capability, allowing guests to easily plan their next vacation directly through the IHG One Rewards mobile app. This suite of new features is scheduled to launch in the second half of 2024, promising a more dynamic digital guest experience.

Jolie Fleming, Chief Product & Technology Officer at IHG Hotels & Resorts, expressed enthusiasm about the collaboration, emphasising how the customised travel planner will utilise GenAI to help users discover destinations among IHG's extensive portfolio of over 6,000 hotels across 19 brands in more than 100 countries. The IHG One Rewards mobile app will evolve into a comprehensive mobile travel companion, enabling guests to build full itineraries and book hotels with ease.

The new IHG Travel Planner will offer guests personalised recommendations and ideas for their travel needs, from specific dining options near IHG properties to pet-friendly accommodations. Guests will also have access to information about local events and attractions, enhancing their overall travel experience.

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Investments in the IHG One Rewards mobile app and technology to support IHG's loyalty program are integral to IHG's strategy to foster customer loyalty and engagement. Leveraging Google Cloud's AI platform, Vertex AI, and Gemini models, IHG aims to deploy features loved by guests swiftly and efficiently.

Thomas Kurian, CEO at Google Cloud, highlighted the significance of the partnership, stating that IHG's implementation of generative AI reflects a commitment to reimagining guest experiences in the hospitality industry. The collaboration combines Google's technical expertise with IHG's dedication to service, setting new standards for digital guest interactions.

Google Cloud's comprehensive approach to cybersecurity, data governance, and privacy aligns with IHG's priorities, ensuring that guest data remains secure and compliant with industry standards. Moreover, IHG benefits from Google Cloud's responsible and ethical approach to AI, enabling direct review and optimization of AI models for enhanced performance.

The introduction of the IHG Travel Planner marks another milestone in IHG's journey to enhance guest experiences through innovative technology solutions. As travellers seek more personalised and seamless travel experiences, IHG remains committed to delivering exceptional hospitality through cutting-edge digital solutions.

To explore IHG Hotels & Resorts' global brands or book your next stay, download the IHG One Rewards App today.

About Google Cloud:

Google Cloud offers a comprehensive suite of AI, infrastructure, developer, data, security, and collaboration tools, designed to empower organisations for today and tomorrow's challenges. With customers in over 200 countries and territories, Google Cloud is a trusted technology partner for businesses worldwide.

About IHG:

IHG Hotels & Resorts is a global hospitality company dedicated to providing True Hospitality for Good. With 19 hotel brands and IHG One Rewards, one of the world's largest hotel loyalty programs, IHG operates over 6,300 hotels in more than 100 countries, with a robust development pipeline of over 2,000 properties.


RBS WinCloud PMS: Transforming Hotel Operations with Cloud-Native Hospitality Solutions

RBS WinCloud PMS: Transforming Hotel Operations with Cloud-Native Hospitality Solutions

By Manu Vardhan Kannan

Published on October 6, 2025

RBS WinCloud, a global leader in cloud-based Property Management Systems (PMS), proudly introduces its next-generation PMS solution to the global hospitality industry. Designed to support hotels across all segments from boutique stays to luxury resorts, WinCloud PMS brings together over 25 years of hospitality technology expertise to help hoteliers streamline operations, improve efficiency, and deliver world-class guest experiences.

Today, WinCloud powers more than 2,000 properties in 35+ countries, managing upwards of 100,000 rooms worldwide. With its robust, cloud-native architecture, the solution equips hotels with agility, scalability, and real-time insights that are critical in today’s dynamic travel and tourism landscape.

Why Hoteliers Are Choosing RBS WinCloud PMS

Seamless Cloud Digitization

WinCloud simplifies the digital shift by unifying front office, housekeeping, F&B, banqueting, and finance operations into a single, intuitive platform.

Fast Property Onboarding & OTA Integration

The system enables rapid deployment and seamless integration with leading online travel agencies (OTAs) and channel managers, helping hotels maximize visibility and revenue.

Empowering Local Brands

As international hotel groups expand in India, WinCloud PMS levels the playing field for homegrown hotel chains, giving them access to sophisticated yet cost-effective tools that drive competitiveness both locally and globally.

High Impact Returns

With its flexible model and minimal IT overhead, WinCloud enables hoteliers to reinvest in enhancing guest experiences rather than infrastructure upkeep.

Actionable Insights for Smarter Decisions

Equipped with real-time dashboards and analytics, WinCloud helps managers and owners make faster, data-driven decisions across all aspects of operations.

Trusted for Usability and Support

WinCloud PMS is consistently praised for its user-friendly interface, responsive customer support, and impressive return on investment, earning recognition as one of the most dependable platforms in hospitality technology.

Driving Growth in Indian Hospitality

“As the global hospitality sector continues its rapid growth, we see a tremendous opportunity to empower hotel brands with technology that is both powerful and easy to use,” said the CEO of RBS. “Our PMS is built to help hotels of all sizes embrace digital transformation, stay competitive, and create exceptional guest journeys.”

Visit the RBS Wincloud website.

For more information, visit www.rbsgo.com or contact sales@rbsgo.com 


Transforming Hospitality: The Impact of Sustainability on Hotel Operations

Transforming Hospitality: The Impact of Sustainability on Hotel Operations

By Manu Vardhan Kannan

Published on September 12, 2025

Picture a busy day in your hotel. Guests are checking in, the front desk is juggling calls, invoices are stacking up, menus need updating, and someone just asked about your eco-friendly practices. Teams are working hard, yet the pressure never seems to ease. As hoteliers, we know this scene well  and we also know it’s not just about keeping things running, but about creating a future where our operations are smarter, greener, and more guest-focused.

Challenges on the Path to Sustainability

Sustainability is no longer a choice; it’s a mandate, and the time has come. Guests expect it, regulators demand it, and costs make it unavoidable. Running paper-heavy processes, relying on outdated servers, or handling manual stock tracking is more than inconvenient, it holds back growth, impacts profitability, and puts your brand at odds with today’s expectations.

How Technology Supports Sustainability

This is where technology steps in, not as a replacement for hospitality, but as an enabler of it. Cloud-based platforms can eliminate the clutter of paper with digital check-ins and e-receipts, reduce waste with smarter inventory systems, and allow managers to monitor performance in real time, even when away from the property. For staff, this means less firefighting and more time to work together, creating an inclusive culture where every department is connected and updated instantly. For leadership, it means running operations that are leaner, faster, and aligned with the values guests expect from modern hospitality.

But let’s be clear: the goal is not technology for technology’s sake. The goal is to elevate guest experience, ensure seamless operations, and maximize revenue. Whether it’s a boutique hotel making its mark, an aspiring hotel group looking to expand, or a well-established chain managing multiple properties, the right digital foundation can be the difference between keeping up and leading the way.

This is where InnKey comes in. More than just a “cloud PMS,” InnKey unifies hotel operations on a single, enterprise-grade platform,  reservations, F&B, finance, procurement, and guest engagement, all connected and accessible anywhere. It’s proven at scale with leading hotel chains, yet agile enough for independent properties. Built with a mobile-first approach, InnKey empowers teams to work on tablets and smartphones, freeing hotels from printers, static terminals, and even the traditional front desk. Imagine a hotel where guests glide through check-in without queues, where no phones ring, yet every department stays informed in real time, and where operations feel invisible, but flawless.

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And here is what sets InnKey apart: while many solutions promise the cloud, InnKey delivers security, scalability, and clarity. With the highest standards of data protection, open APIs for seamless integrations, and robust architecture, it gives hoteliers the confidence that their business is not just digitized, but future proofed. The hospitality industry doesn’t need to digitize the past. It needs to reinvent the future. The urgency is real, the opportunity is here, and the path is clear. It’s time to rethink hospitality and create sustainable hotels that truly last.

Ready to take the first step? Schedule a conversation with an InnKey expert today  and let’s design the roadmap to make your hotel sustainable, mobile-first, and guest-ready for tomorrow. The future isn’t waiting, and neither should you.

For more info, mail us at: sales@innkeypms.net


Eden Homestay Launches Online Portal for Faster and Simpler Bookings

Eden Homestay Launches Online Portal for Faster and Simpler Bookings

By Hariharan U

Published on September 10, 2025

Eden Homestay has unveiled its new online booking website- https://edenhomestay.co  designed to make planning stays in Hyderabad faster, simpler, and more convenient for domestic and international guests alike.

The upgraded portal features a modern interface, seamless mobile compatibility, and faster loading speeds, enabling users to browse photos, check real-time availability, read detailed room descriptions, and confirm bookings with ease.

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The new portal comes with a host of guest-friendly upgrades, including multi-currency and multi-language support for international travellers, transparent pricing for both Indian and global users, a redeemable reward points system, and the option to purchase and use gift cards. It also allows property owners to list their stays, helping promote tourism, while authentic guest reviews assist travellers in making the right choice. To ensure safety and ease, the platform is backed by secure 256-bit encryption for payments, along with a refreshed photo gallery, detailed room descriptions, and Google Maps integration for quick navigation.

A spokesperson for Eden Homestay shared, “We wanted the booking process to feel as comfortable and effortless as the stay itself. This upgrade is part of our commitment to offering ease, warmth, and quality to every guest.”

Key highlights of the website also include a new photo gallery, clear room descriptions, and Google Maps integration for quick navigation.

Established in Hyderabad, Eden Homestay has earned a reputation for its cozy atmosphere, clean rooms, and family-friendly hospitality. Catering to families, students, corporates, and solo travellers, the property combines affordability with comfort. With this digital upgrade, Eden Homestay aims to further boost both domestic and international tourism in Hyderabad.

Book your next stay today at https://edenhomestay.co/.

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