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By Nithyakala Neelakandan
Published on June 21, 2024
Ingram Micro India has announced a strategic partnership with IDS Next, Asia’s leading hospitality software provider, aiming to enhance technological offerings in the hospitality sector. This collaboration is set to deliver comprehensive, hospitality-focused solutions by integrating Ingram Micro's extensive technology services with IDS Next's cutting-edge software.
As a technology aggregator, Ingram Micro India will support both upcoming and operational hotels. Their role includes the aggregation, integration, and implementation of information technology, cybersecurity, audio-video, and physical security infrastructure. Additionally, they offer customized technology solutions tailored to mid- and high-end hotels. This OEM-agnostic approach allows clients to choose the solutions that best meet their needs, providing flexibility and personalized service.
IDS Next, on the other hand, brings its extensive expertise in hospitality software solutions. The partnership spans all hospitality verticals they serve, including hotels, restaurants, banquets, leisure, and wellness. IDS Next will provide enterprise software solutions while Ingram Micro India complements these offerings with end-to-end services, ensuring a seamless integration of hardware and technology.
Navneet Singh Bindra, SVP & Chief Country Executive of Ingram Micro India, expressed enthusiasm about the partnership, stating, “Ingram Micro India's foray into the hospitality vertical aligns well with IDS Next's commitment to providing innovative solutions for all facets of the hospitality industry. We are confident that this partnership will drive excellence and bring about a technology-led transformation in the hospitality sector.”
Echoing this sentiment, Binu Mathews, CEO of IDS Next, highlighted the benefits of the collaboration, saying, “By combining our prowess in hospitality software solutions with the unparalleled reach of Ingram Micro India, we aim to together deliver holistic solutions that elevate the technological experience for hospitality businesses.”
The partnership enables Ingram Micro to offer a wide range of solutions to hospitality businesses across India. This includes IT products and full-stack cloud and on-premise software from IDS Next. IDS Next remains the only company covering an extensive range of hospitality verticals, offering both back-end and front-end solutions. Their services cover everything from contactless check-in, front office management, and guest requests to housekeeping management, payroll, finance, inventory management, and procurement.
This partnership marks a significant step forward in enhancing the technological infrastructure of the hospitality sector. With Ingram Micro’s comprehensive services and IDS Next’s robust software solutions, the collaboration is poised to reshape the landscape of hospitality in India, bringing about a technology-led transformation that promises improved efficiency and guest experiences.
About Ingram Micro
Ingram Micro is a leading technology company in the global information technology ecosystem. With a reach extending to nearly 90% of the global population, they play a vital role in the worldwide IT sales channel, connecting technology manufacturers and cloud providers with a diversified base of business-to-business technology experts. Through their AI-powered digital platform, Ingram Micro Xvantage™, they offer a comprehensive business-to-consumer-like experience that integrates hardware and cloud subscriptions, personalized recommendations, instant pricing, order tracking, and billing automation. Learn more at www.ingrammicro.com.
About IDS Next
IDS Next is the largest hospitality solutions provider in emerging markets, serving customers in over 50 countries with award-winning software. They streamline both front and back-office hospitality operations, providing full-stack ERP solutions for hotels, restaurants, leisure, and wellness sectors, and integrating with over 350 leading technology partners. With over 35 years of experience, IDS Next ensures secure operations with PA DSS-certified and GDPR-compliant solutions, powering 300,000+ rooms, 220+ hotel chains, 25,000+ POS outlets, and 300+ leisure venues globally. Learn more at www.idsnext.com.
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By Manu Vardhan Kannan
Published on October 19, 2026
Hafele is bringing greater flexibility to access management with its smart locking solutions designed for modern residential, hospitality and commercial spaces. The Hafele Nexus Lock and Hafele Prolock PL200 combine security, convenience and contemporary design to address different access requirements.
For hotels and hospitality establishments, the Hafele Prolock PL200 is designed to simplify guest access while offering property managers greater control over entry. With its smart functionality and durable design, the lock provides a practical option for hotels and commercial spaces looking to streamline access management while supporting a convenient guest experience.
For residential use, the Hafele Nexus Lock offers homeowners different ways to manage entry without sharing a physical key or compromising their primary access code. The Permanent Password can be used by regular users, while the Period Password allows guests to access the property within a defined time period.
For short visits, homeowners can generate a Dynamic Password through the Hafele Smart Living App. This password remains valid for five minutes, providing a convenient option for temporary access while allowing homeowners to maintain greater control over entry.
By offering different access options for different situations, Hafele's smart locks move beyond conventional locking systems. Users can manage who enters a space, when access is permitted and how long temporary access remains valid.
With the Nexus Lock and Prolock PL200, Hafele continues to address the changing needs of modern homes, hotels and commercial environments through access solutions that combine technology, functionality and thoughtful design.
To find the nearest Hafele showroom or design centre, visit the official Hafele India contact page: Hafele India Contact Us.
Published on October 11, 2026
Kaapi Machines has launched Kaapi One, a digital platform designed to make the coffee equipment journey simpler, more connected and transparent for customers. The platform brings together service, equipment information, orders, learning and support, giving coffee businesses a streamlined way to manage their relationship with their equipment.
As India’s coffee ecosystem continues to evolve, equipment ownership goes beyond the initial purchase and installation. Timely service, maintenance, access to information and ongoing technical support are important for keeping coffee operations running smoothly. Kaapi One brings these interactions together on a single platform, making them easier for customers to access and manage.
The platform was launched around International Coffee Day 2026, reflecting Kaapi Machines’ focus on using technology to strengthen the overall coffee ecosystem and enhance the experience of coffee businesses beyond the point of sale.
Service remains a key part of the Kaapi One experience. Customers can raise service requests directly through the app, track their progress, view status updates, see the engineer assigned to a request and access service information and records. This provides greater visibility into the service process and reduces the need for repeated follow-ups.
Beyond service, Kaapi One connects customers to the wider Kaapi ecosystem. Users can discover new equipment launches, access orders and machine information, explore coffee training and learning opportunities, and find solutions for different business formats, including cafés, hotels, offices, bakeries, QSRs and cloud kitchens.
The app works alongside Kaapi Machines’ existing network of engineers, technical expertise and after-sales support. While technology adds another layer of accessibility and transparency, the human expertise behind the service remains central to the customer experience.
Kaapi One reflects a broader move towards making equipment ownership more seamless while keeping coffee businesses connected to the information, services and support they need throughout their equipment journey.
Through Kaapi One, customers can:
Discover new equipment launches.
Access their orders and machine information.
Raise and track service requests.
Follow service updates.
Access coffee training and learning opportunities.
Explore solutions for their business requirements.
Published on October 10, 2026
Miele presented its latest home appliance innovations at IFA 2026 under the motto “The end of housework is in sight”, showcasing how intelligent technology can make everyday tasks easier. The company introduced the G8 Diamond dishwasher, the AI-based CulinaryCoach in the Miele App, an expanded W2/T2 laundry care range and the Cary concept study, with a focus on reducing household work and simplifying everyday decisions.
For 127 years, Miele has focused on making people's lives better by gradually reducing the effort involved in housework. From mechanising physically demanding tasks to introducing automatic programmes and dispensing systems, the company has continued to develop appliances that recognise situations and respond to users' needs. Its latest approach focuses on making technology more capable while keeping it simple to use.
"Our customers shouldn't have to be experts in programmes or functions. The expertise has to sit in the appliance," says Dr. Reinhard Zinkann, Executive Director and Co-Proprietor of Miele. "The more decisions technology takes off our hands, the more important trust in the result becomes. Real relief comes when technology takes over the tasks and decisions we'd rather not deal with in everyday life. That's exactly what we mean when we say: the end of housework is in sight."
In the kitchen, Miele's CulinaryCoach in the Miele App aims to make cooking easier by combining artificial intelligence with the company's recipe and appliance expertise. The assistant answers questions about food preparation and can transfer suitable settings directly to a Miele oven. It helps users choose the right operating mode, temperature and cooking time for familiar recipes as well as new dishes.
The company also introduced the G8 Diamond, the top-of-the-range model in its new dishwasher generation. An integrated camera identifies the load level and types of dishes inside the appliance, allowing it to adjust the wash cycle accordingly. The dishwasher automatically dispenses the required amount of detergent, while its newly developed hot-air drying system aims to deliver dry dishes, including plastic items.
Through the Miele App, users can also set personal preferences, such as allowing the dishwasher to start only when it is 80 per cent full and after 10 pm. With these features, users can load the dishwasher, close the door and let the appliance handle the rest.
"Technology shouldn't make extra demands on us in everyday life; it should give us back time and attention for other things," says Dr. Markus Miele, Executive Director and Co-Proprietor of Miele. "With the CulinaryCoach and the G8 Diamond, we show two different ways to achieve this: providing guidance during cooking and taking over tasks and decisions after the meal."
Beyond the kitchen, Miele also expanded its W2/T2 laundry care generation at IFA 2026. Following the introduction of the top-of-the-range W2/T2 Nova Edition models at the beginning of last year, the company added further appliance classes while maintaining a uniform design language. Convenience features from its top-of-the-range models will also become available in other appliances in the future.
The new laundry care range is designed to help users select suitable wash cycles according to fabric types and load sizes, dispense detergent automatically, make drying easier and care for clothes gently. These features aim to reduce the number of settings users need to manage while helping them keep their favourite clothes in good condition for longer.
Miele also presented Cary, a concept study exploring the future of laundry care. Modern washing machines offer more than a million possible combinations involving programmes, temperatures, spin speeds, additional functions and detergents. Cary aims to simplify this process by using intelligent sensors and AI to identify textile types and colours, then adjust the programme and detergent dosage accordingly.
The concept reflects Miele's vision of making laundry care simpler, allowing users to load their clothes and press start without needing expert knowledge of washing machine settings.
"Intelligence can be programmed. Trust has to be earned," says Dr. Axel Kniehl, Executive Director Marketing & Sales at Miele. "AI is increasingly becoming the standard. The crucial question, therefore, is whether people will entrust their laundry to the technology; here, quality, reliability and 127 years of experience make the difference – all bundled at the touch of a button. This creates more time for the truly important things in everyday life and in the current times of mental overload."
Through its latest products and concepts, Miele highlighted how intelligent appliances can take over more household tasks and reduce the decisions involved in cooking, dishwashing and laundry care.
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