Kapil Dhankhar Joins Eros Hotel New Delhi

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Kapil Dhankhar Joins Eros Hotel New Delhi as Assistant Front Office Manager

By Nishang Narayan

Published on May 17, 2025

Eros Hotel New Delhi has strengthened its leadership team with the appointment of Kapil Dhankhar as the new Assistant Front Office Manager. Located in the heart of the capital, the iconic luxury business hotel continues its commitment to top-tier hospitality by bringing on board a seasoned professional with over 14 years of industry experience.

In his new role, Kapil will oversee front office operations, ensuring smooth processes and a seamless guest experience from check-in to check-out. His responsibilities include enhancing guest interaction standards, implementing emergency protocols, improving security measures, and maintaining health and safety compliance. Additionally, he will collaborate across departments—housekeeping, maintenance, and F&B—to streamline services and address guest needs efficiently.

Kapil brings with him a proven track record from esteemed hotel brands such as Hotel Ramada Gurugram, Sarovar Premiere Gurugram, and Holiday Inn Jaipur City Centre. His core strengths lie in guest relations, team leadership, and problem-solving, making him a valuable addition to the Eros team.

Sharing his enthusiasm, Kapil said, “I am excited to embark on this new chapter at Eros Hotel New Delhi, known for excellence in hospitality. I look forward to collaborating with the talented team here and contributing to the hotel's growth, ensuring that it remains the preferred destination for both business and leisure travelers. Together, we will exceed expectations and craft unforgettable experiences for our guests."

An MBA in Hospitality Management from Kurukshetra University, Kapil’s appointment marks another milestone in the hotel’s pursuit of service excellence.

About Eros Hotel New Delhi:

Eros Hotel New Delhi is a landmark luxury property offering state-of-the-art amenities, world-class hospitality, and exceptional culinary experiences. A preferred choice for both leisure and business travelers, the hotel continues to set new benchmarks in guest satisfaction.

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Grand Hyatt Mumbai Appoints Prasad Prabhu as Learning and Development Manager to Strengthen People-First Culture

By Manu Vardhan Kannan

Published on November 11, 2025

Grand Hyatt Mumbai, one of India’s most iconic luxury hotels, has announced the appointment of Prasad Prabhu as Learning and Development Manager.

With over 18 years of experience across leading global hospitality brands, Prasad brings a strong background in talent development, leadership capability building, service culture enhancement, and colleague engagement. His appointment highlights Grand Hyatt Mumbai’s focus on nurturing a people-first culture built on care, continuous learning, and professional growth.

In his new role, Prasad will spearhead the hotel’s learning and development strategy, focusing on leadership development, embedding Hyatt’s values through a culture of learning, enhancing colleague engagement, and aligning training initiatives with business goals.

An alumnus of the Welingkar Institute of Management, Mumbai (PGDBA in General Management), Institute of Hotel Management, Goa (B.Sc. in Hospitality & Hotel Administration), and Institute of Hotel Management, Mumbai (Food Production Craft Course), Prasad has built an impressive career with prestigious hospitality brands such as The Indian Hotels Company Limited (Taj Hotels), InterContinental Hotels Group (IHG), The Leela Kempinski, The Zuri Hospitality Group, and Hyatt Hotels Corporation.

Before joining Grand Hyatt Mumbai, Prasad served as Learning Manager at Grand Hyatt Goa, where he played a dual role, leading property-level learning initiatives and contributing as an ASPAC Master Trainer for Hyatt Hotels Corporation. In this capacity, he designed and facilitated impactful leadership and trainer capability workshops across the Asia Pacific region.

Speaking on his appointment, Prasad Prabhu said,

“I am delighted to join Grand Hyatt Mumbai and continue my Hyatt journey. I believe that when colleagues feel respected, supported, and motivated to grow, they naturally deliver better guest experiences. My vision is to build a workplace where learning is not just a function, but a culture.”

As one of Hyatt’s flagship hotels in India, Grand Hyatt Mumbai continues to strengthen its reputation for excellence in service and colleague care. With Prasad’s leadership, the hotel aims to further its vision of fostering empowered teams and delivering exceptional guest experiences through a culture of continuous learning and growth.