JW Marriott Mumbai Sahar has announced the appointment of Mr. Kelvin Lee as its new Director of Rooms. With over 15 years of experience across India’s leading luxury hotels, Kelvin brings a strong background in hotel operations along with a consistent focus on enhancing guest experience.

An alumnus of the Oberoi Centre of Learning & Development, Kelvin has been associated with several iconic properties, including The Oberoi Udaivilas, The Oberoi Amarvilas, The Oberoi New Delhi, The Oberoi Grand Kolkata, Trident Bandra Kurla Mumbai, and The Oberoi Gurgaon. His professional journey spans key roles across rooms division, Food & Beverage operations, and multiple preopening assignments, giving him a well-rounded understanding of luxury hospitality.

Sharing his approach to guest experience, Kelvin said, “I believe that the key to exceptional hospitality lies in anticipating guest needs and ensuring every touchpoint in the rooms division reflects consistency, comfort, and care. At JW Marriott Mumbai Sahar, I aim to bring this approach to every guest experience.”

Kelvin has also played important roles in the launch of Trident Hyderabad and ITC Royal Bengal, Kolkata. Most recently, he served as Front Office Manager at The Oberoi Amarvilas, where he led guest experience initiatives and operational excellence. Prior to this, he was involved in Front Office Operations at Trident Jaipur, overseeing overall hotel operations, financial performance, team development and other key functions.

In his new role at JW Marriott Mumbai Sahar, Kelvin will lead the Rooms Division with a focus on service enhancement, operational efficiency and guest satisfaction across all touchpoints. His leadership style, strategic outlook and deep understanding of luxury hospitality are expected to further strengthen the hotel’s position as a preferred destination in Mumbai.