KLM has begun offering free in-flight Wi-Fi to passengers travelling on its European routes, becoming one of the first airlines in the region to provide complimentary internet access on short-haul flights. The service is available from January 22 and allows passengers to browse the internet, send emails, stream content, listen to music, and use online apps throughout the flight.

The airline said the rollout will take place in phases across most aircraft operating within Europe. As of this week, around half of KLM’s European fleet is already equipped with free Wi-Fi. The service will be gradually extended to all A321neo aircraft, Embraer 195-E2 jets, and a portion of the Boeing 737-800 fleet over the coming years.

KLM stated that the decision was driven by repeated customer requests, particularly since its European aircraft do not feature in-seat entertainment screens. Passengers can access the free Wi-Fi after logging in or registering as a Flying Blue member, with unlimited connectivity available for the entire duration of the flight.

Commenting on the initiative, Stephanie Putzeist, responsible for customer experience at KLM, said, “We listen carefully to what our passengers value and free internet has been on their wish list for some time. Through this step, we are making travel within Europe more personal and comfortable: everyone can plan their flight in their own way and stay connected. We are delighted to realize this now for our passengers.’’

As part of its wider effort to enhance the short-haul travel experience, KLM has also strengthened its European fleet with new aircraft. The airline said it has added 12 new A321neo aircraft since August last year. These aircraft operate exclusively on European routes and feature onboard Wi-Fi along with redesigned seating aimed at improving passenger comfort.

KLM added that the combination of new aircraft and complimentary onboard internet reflects its continued focus on improving connectivity, comfort, and overall passenger experience on European flights.