Langham to Open Luxury Hotel at Bangkok’s Historic Customs House

Langham to Open Luxury Hotel at Bangkok’s Historic Customs House

By Nithyakala Neelakandan

Published on September 8, 2024

Langham Hospitality Group (LHG) and Rabbit Holdings, an affiliate of BTS Group, are set to transform Bangkok's historic landscape with their latest venture, The Langham, Customs House, Bangkok. Scheduled to open in 2026, this new luxury hotel will be situated in the vibrant Bang Rak District, alongside the Chao Phraya River, and will serve as a symbol of both heritage and modernity.

The centerpiece of this ambitious project will be the city's historic Customs House, an iconic building erected in 1888. This neo-Palladian structure, designed by the renowned architect Joachim Grassi, will undergo meticulous restoration to reclaim its former grandeur. The building, known for its distinctive teak floors, majestic central staircase, and impressive four-story hallway, has a rich history as a gateway to Thailand and has hosted numerous significant events, including royal gatherings.

Adjacent to the restored Customs House will be a former post office, which will be repurposed to house a range of luxury amenities. Additionally, a modern structure will be built to accommodate the hotel’s 78 guest rooms. This blend of historical restoration and contemporary design aims to create a unique hospitality experience that honors the past while embracing the future.

The Langham, Customs House, Bangkok will offer a range of signature elements synonymous with The Langham brand. Guests can look forward to dining at an outpost of T’ang Court, the acclaimed three Michelin-star Cantonese restaurant from The Langham, Hong Kong. The hotel will also feature a distinctive destination bar and an outlet dedicated to serving exquisite pastries. To enhance the guest experience, The Langham's renowned Chuan Spa will provide a variety of rejuvenating treatments and wellness services.

Rabbit Holdings aims to create a world-class hospitality destination while enhancing the cultural and economic significance of the Bang Rak area. Kavin Kanjanapas, Director of Rabbit Holdings, said, "We are thrilled to appoint Langham Hospitality Group to manage the property. The company’s dedication to creating timeless luxury hotels and demonstrated success in heritage conservation makes it the ideal partner to further our vision to set a new standard for luxury hospitality in the region and honour the rich cultural heritage of Customs House and the Bang Rak District."

The Langham, Customs House, Bangkok will include an outpost of The Langham, Hong Kong's three Michelin-starred Cantonese restaurant, T'ang Court, a bar, a pastry outlet, and The Langham's renowned Chuan Spa. This luxury experience will honor the heritage of old Siam, blending traditional Thai elements with Western architecture.

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LHG CEO, Bob van den Oord, expressed excitement, noting, "The Langham, Customs House, Bangkok exemplifies our strategy of incorporating cultural preservation into hotel development while concurrently creating unparalleled experiences for guests and the communities in which we operate."

This project is part of LHG's commitment to heritage conservation, following other successful restorations like The Langham in Boston, Chicago, and Pasadena.


Carnival Cruise Line Unveils ‘The Next Course’ with New Dining Concepts and Fleetwide Culinary Enhancements

Carnival Cruise Line Unveils ‘The Next Course’ with New Dining Concepts and Fleetwide Culinary Enhancements

By Manu Vardhan Kannan

Published on June 29, 2026

Carnival Cruise Line has unveiled The Next Course, a major culinary initiative that introduces a new collection of restaurants, bars and dining experiences set to debut on Carnival Festivale in 2027, Carnival Tropicale in 2028 and gradually across the cruise line's fleet.

Serving more than six million guests and over 100 million meals annually, Carnival has leveraged its extensive dining insights to create innovative culinary concepts that cater to evolving guest preferences. The initiative was unveiled during an immersive event in New Orleans hosted by Chief Culinary Officer Emeril Lagasse, offering a preview of the cruise line's future dining experiences.

Commenting on the announcement, Christine Duffy, President of Carnival Cruise Line, said, "Our approach to dining combined with our team's amazing service is a driving force behind Carnival's success. Our latest culinary adventure marks a bold step forward to give guests an unforgettable experience with a variety of new vibrant flavors fleetwide."

Among the new specialty dining venues is Emeril's Coastal Seafood, showcasing coastal-inspired cuisine curated by Emeril Lagasse. Guests can also experience Uku Lei Lei, serving Hawaiian specialties alongside Asian classics, while Fetaccine will offer Mediterranean-inspired dishes blending Italian favourites with Greek flavours. Le Bistro Musicale, exclusive to Carnival Festivale, will bring together classic French cuisine in a relaxed, music-inspired Parisian setting.

Carnival Festivale will also introduce several new bar concepts, including The Spark, a vibrant lounge featuring live entertainment and music-inspired cocktails; Mix, where guests can customise their own cocktails with creative flavour combinations; and Festival Grounds Coffee & Bar, serving specialty coffees and handcrafted beverages throughout the day.

Beyond the new venues, The Next Course includes several fleetwide dining enhancements. Guests can look forward to refreshed menus in the Main Dining Room for breakfast, brunch and dinner, updated offerings at Lido Marketplace, including a new Lido Family Menu for children, and rotating daily specials at BlueIguana Cantina.

The cruise line is also introducing Bagels @ Sea, serving freshly baked bagels with a variety of toppings, alongside an upgraded Chef's Table experience featuring regionally inspired multi-course menus. New pop-up concepts, including Fruity & Frosted Breakfast Bars and Ice Cream & Milkshake Bars, will debut on Excel-class ships, while additional pop-up experiences will roll out across the fleet.

To further enhance convenience, Carnival will expand grab-and-go options with mobile coffee ordering and pickup services, while introducing Express Dining in the Main Dining Room to provide guests with faster and more flexible dining experiences.

With The Next Course, Carnival Cruise Line continues to elevate its onboard hospitality by combining innovative dining concepts, immersive culinary experiences and greater convenience, offering guests even more ways to enjoy memorable moments at sea.


Radisson Hotel Group Calls for a Strategic Shift in Healthcare Meeting Design

Radisson Hotel Group Calls for a Strategic Shift in Healthcare Meeting Design

By Manu Vardhan Kannan

Published on June 29, 2026

Radisson Hotel Group has unveiled a new industry report highlighting the transformation of healthcare meeting planning from operational event management to a strategic discipline focused on improving scientific exchange, decision-making, and measurable healthcare outcomes.

The report is based on insights from the Radisson Hotel Group Knowledge Exchange: Healthcare Planning, Design and Strategy Summit, held in Florence, Italy. The two-day event brought together 75 experts from the pharmaceutical, healthcare agency, and venue production sectors to explore the future of healthcare meeting design through collaborative workshops and practical sessions.

According to the report, healthcare meetings are increasingly being recognised as strategic communication platforms rather than standalone events. It emphasises the need for structured methodologies, intelligent workflows, and continuous improvement to deliver greater value for stakeholders.

Muriel Poulenc, Senior Director, Sales Strategy at Radisson Hotel Group, said, "Healthcare meetings are no longer simply logistical exercises, they are strategic communication platforms that can drive measurable educational, scientific, and organizational outcomes. Across the industry, we are seeing growing recognition that better outcomes require more than flawless execution. They require structured design, integrated workflows, and a more deliberate approach to how meetings are planned, delivered, and measured. The organizations embracing this shift will be best positioned to create meaningful impact."

The report highlights the growing professionalisation of healthcare meeting planning as regulatory requirements, stakeholder expectations, and organisational complexity continue to evolve. It calls for shared methodologies and standardised frameworks that improve meeting effectiveness, compliance, and stakeholder engagement.

Another key finding is the changing role of healthcare meeting planners. Rather than serving solely as event coordinators, planners are increasingly becoming strategic decision architects who align stakeholders, streamline workflows, and support better organisational decision-making throughout the planning process.

The report also explores the role of artificial intelligence in healthcare meetings. While AI adoption across the industry continues to grow, Radisson Hotel Group notes that technology alone cannot solve planning challenges. Instead, organisations need better-integrated systems, governance models, and structured workflows to maximise AI's potential.

To improve efficiency, the report recommends adopting methodologies such as Lean Six Sigma, Agile, and Sprint thinking to reduce process inefficiencies and improve collaboration. It also introduces the Meeting Flow Efficiency Ratio (MFER), a framework designed to measure the balance between productive planning activities and reactive work, helping organisations create more efficient planning processes.

The findings further reveal that 66% of healthcare professionals change their clinical practice or prescribing behaviour after participating in industry-sponsored symposia, reinforcing the significant impact well-designed healthcare meetings can have on professional decision-making and patient outcomes.

A panel featuring senior leaders from Inizio Engage XD, MCI, Emota, and Open Audience supported the report's conclusions, noting that while investment and participation in healthcare meetings remain strong, traditional meeting formats have not evolved at the same pace as changing industry expectations and technological advancements.

Radisson Hotel Group concludes that the future of healthcare meetings will depend on combining structured methodologies, intelligent orchestration, and strategic design to create more measurable, scalable, and impactful engagement across the healthcare ecosystem.


FIFA 2026 Highlights: Türkiye Edge USA as World Cup Sets New Standard for Seamless Global Travel

FIFA 2026 Highlights: Türkiye Edge USA as World Cup Sets New Standard for Seamless Global Travel

By Manu Vardhan Kannan

Published on June 28, 2026

The FIFA World Cup 2026 delivered another exciting day of football, with Türkiye registering a thrilling 3-2 victory over the United States in Group D. In the same group, Paraguay and Australia settled for a goalless draw after a closely contested encounter.

Group F also witnessed competitive action as Japan and Sweden played out a 1-1 draw, while the Netherlands produced a dominant performance to defeat Tunisia 3-0 and strengthen their position in the group standings.

Beyond the on-field action, the tournament is also making headlines for transforming the global travel experience. According to the World Travel & Tourism Council (WTTC), FIFA World Cup 2026 represents the most advanced stage in a two-decade evolution of border management, moving from traditional visa systems to integrated digital ecosystems that combine identity verification, border entry, mobility and traveller services.

The report highlights how each FIFA World Cup has contributed to the evolution of international travel. Germany 2006 focused on scaling visa processing within the Schengen framework, while South Africa 2010 introduced the Event Visa and advance passenger screening. Brazil 2014 implemented specialised visa categories, followed by Russia 2018's FAN ID system that integrated border entry, transport and stadium access. Qatar 2022 further advanced digital travel through the Hayya platform, which later evolved into a permanent national e-visa system.

As the largest FIFA World Cup in history, featuring 48 teams and jointly hosted by the United States, Canada and Mexico, the 2026 tournament is showcasing how digital border technologies can manage large-scale international travel while maintaining high security standards.

A key feature of this edition is the adoption of a "trusted travel" model, enabling pre-approved, low-risk travellers to enjoy faster and more predictable immigration clearance. Ahead of the tournament, the United States processed more than 5.9 million Electronic System for Travel Authorisation (ESTA) applications, approving over five million visa-free entries. In addition, more than 1.6 million travellers enrolled in Trusted Traveller Programmes such as Global Entry, NEXUS and SENTRI to benefit from expedited border clearance.

Technology has also played a major role in simplifying travel. FIFA PASS has prioritised visa appointments for match ticket holders, while COMPASS, an AI-powered digital assistant, has helped visitors navigate entry requirements and supported border authorities in managing traveller flows more efficiently.

Mexico has further enhanced regional connectivity by allowing citizens of more than 65 countries to enter visa-free for up to 180 days. Travellers holding valid visas or residency permits for the United States, Canada, Japan, the United Kingdom or the Schengen Area have also been exempt from Mexican tourism visa requirements. The country's trusted traveller programme, Viajero Confiable, enables eligible passengers to use automated immigration kiosks and dedicated express lanes.

Similarly, Canada has streamlined arrivals through its Electronic Travel Authorisation (eTA) system and the NEXUS trusted traveller programme. Visitors have also been able to complete customs and immigration declarations up to 72 hours before arrival using the ArriveCAN app, providing faster access through express lanes at major airports, including Toronto and Vancouver.

With world-class football on the field and groundbreaking innovations in travel and border management off it, FIFA World Cup 2026 continues to demonstrate how mega sporting events can shape the future of global tourism and international mobility.

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