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By Nishang Narayan
Published on March 26, 2024
Marriott International is taking a giant leap forward in the travel industry with its latest innovation: an AI-powered search tool on its Homes & Villas by Marriott Bonvoy platform. This cutting-edge feature is set to revolutionise how travellers find their perfect vacation spot.
Partnering with Publicis Sapient, Marriott has developed a search tool that understands natural language, allowing users to describe their dream vacation in their own words. Whether you're dreaming of a beachfront bungalow or a cosy mountain cabin, this tool digs through over 140,000 premium and luxury rentals in 800 destinations to find your match.
What makes this tool stand out? It's all about personalization. You can detail what you want in a vacation - from activities like hiking and dining to specific amenities - and the AI does the rest. It even provides local weather and nearby activities, ensuring you have all the info you need to make a decision.
Jennifer Hsieh, Vice President of Homes & Villas by Marriott Bonvoy, explains, "Our AI search tool is a game-changer. It allows travellers to focus on what they truly want from their vacation, helping them discover not just a place to stay, but a memorable travel experience."
This tool is currently in the testing phase, with plans to roll it out widely on both the website and mobile platforms in the coming weeks. It represents a part of Marriott International's broader tech transformation aimed at creating more seamless and engaging customer experiences.
In other news, Marriott is also expanding globally, with a new W Hotels brand set to open in Sanya, China, by Q2 2028, marking another exciting development for the company.
Whether you're planning your next getaway or just dreaming of one, Marriott's new AI-powered search might just lead you to your next great adventure.
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