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By Nithyakala Neelakandan
Published on October 7, 2024
Marriott International has announced the establishment of its first Global Capability Center (GCC) in Hyderabad, India. This new venture, called the Marriott Tech Accelerator, aims to leverage Hyderabad's skilled tech talent to expand Marriott's global technology infrastructure, engineering capabilities, next-generation solutions, and security across its operations in over 141 countries and territories.
Marriott chose Hyderabad due to its strong reputation as a major IT hub. Drew Pinto, Executive Vice President and Chief Revenue & Technology Officer at Marriott International, highlighted the city's talent and collaboration with the Telangana government, stating, "We have chosen to establish the Marriott Tech Accelerator in Hyderabad, India because of its world-class talent and strong reputation as a major IT hub. We appreciate the close collaboration with the Telangana government on this project and look forward to expanding our best-in-class technology workforce."
Hyderabad has gained recognition as a leading tech destination, with over 200 GCCs already driving business transformation. Telangana’s IT and Industries Minister, Shri Duddila Sridhar Babu, emphasized the state’s efforts in fostering a tech ecosystem. He said, "TTelangana has emerged as a global tech leader with over 200 GCCs driving business transformation. Our talent pool includes over 1 million GCC-ready tech professionals and 350,000 AI and Chip designers, with an annual influx of 250,000 engineers. This new GCC advances our vision of making Telangana a global hub for AI, Data Science, and IIoT. We thank Marriott International for choosing Telangana for their global tech center, reinforcing our position as a technology leader."
The Marriott Tech Accelerator is set to open in early 2025 and will be supported by ANSR, a leader in establishing and operating GCCs for global enterprises.
Marriott has been in India since 1999, when it opened its first property, the Goa Marriott Resort and Spa. The company recently marked the opening of its 150th hotel in the country with the Marriott Katra Resort and Spa. Marriott's expansion in India continues with plans to increase its room count from around 29,000 rooms across 17 brands to over 42,000 in the coming years.
Reflecting on Marriott’s journey in India, Ranju Alex, Area Vice President for South Asia at Marriott International, expressed pride in the company’s 25-year history in the country. "We are tremendously proud of our 25 years of doing business in India. As we celebrate this milestone, we are committed to continued growth in India, with over 80 properties in the development pipeline."
The announcement was made by Marriott’s senior leadership, including Drew Pinto, Global Chief Technology Officer Naveen Manga, Chief Sales & Marketing Officer for Asia Pacific (excluding China) John Toomey, and other key executives.
Marriott’s Tech Accelerator is expected to open in early 2025 and will be supported by ANSR, a leader in establishing and operating GCCs for global enterprises.
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By Nishang Narayan
Published on June 8, 2025
RoomRaccoon, a leading hotel management system trusted by independent hoteliers worldwide, has announced the launch of RaccoonRev Plus—a next-gen, AI-powered revenue management tool designed to deliver RMS-level pricing intelligence natively within the RoomRaccoon platform.
Tailored for small and mid-sized properties, RaccoonRev Plus helps bridge the gap between basic rule-based pricing models and complex Revenue Management Systems (RMS). The tool uses predictive AI and real-time data to offer daily rate recommendations up to 90 days in advance. It takes into account a wide range of signals including competitor pricing, weather forecasts, lead-time behavior, pickup pace, and historical trends to fine-tune hotel pricing strategy.
“Independent hoteliers have long been priced out of sophisticated revenue management technology,” said Tymen van Dyl, CEO of RoomRaccoon. “RaccoonRev Plus changes that. By embedding predictive pricing intelligence directly into our platform, we’re removing barriers and putting powerful, RMS-level tools into a system that hoteliers already know and trust.”
Designed as a ‘revenue co-pilot,’ the tool supports users with clear, AI-powered suggestions while keeping full control in their hands. Hoteliers can choose to act on insights at their own pace, with future updates offering full automation for those ready to go on autopilot.
“The idea of a revenue co-pilot is simple: you’re still in control, but you’re no longer flying solo,” van Dyl added. “We built the system to support hoteliers in stages, offering intelligent suggestions and giving users the confidence to gradually switch on autopilot when they’re ready.”
While revenue is the first frontier, RoomRaccoon views this as part of a larger AI roadmap.
“We’re moving toward a future where your HMS isn’t just a system — it’s part of your team,” van Dyl emphasized. “AI will make hotel operations more efficient by removing the friction of traditional workflows.”
RaccoonRev Plus is currently in beta testing with selected RoomRaccoon users, and the company anticipates a wider release later this year. Interested hoteliers can stay informed via RoomRaccoon’s website.
About RoomRaccoon
Founded in 2017 by a hotel owner and tech entrepreneur, RoomRaccoon is an award-winning cloud-based Hotel Management System. It offers a wide suite of tools that help hotels increase revenue, streamline operations, and enhance guest experience. With over 400 integrations, it’s among the most connected hospitality platforms on the market.
By Manu Vardhan Kannan
Published on May 30, 2025
Leading Turkish menswear brand Kiğılı has partnered with Centric Software to transform its retail planning and support its growth ambitions through digital innovation. Kiğılı has chosen Centric Planning, an AI-powered platform that offers end-to-end merchandise planning capabilities tailored for the fashion retail industry.
Founded in 1938, Kiğılı has built a solid presence in the menswear space with over 180 stores in Türkiye and more than 50 points of sale across 15 countries. With customers shopping across a mix of physical stores, e-commerce platforms, marketplaces, and wholesale channels, Kiğılı sought a digital solution to optimize its planning operations.
Until now, Kiğılı relied on Excel sheets and internal tools to handle store segmentation and SKU planning. However, managing these tasks manually limited the brand’s ability to scale efficiently. With Centric Planning, Kiğılı will now move toward a centralized, intelligent system that enhances allocation, store planning, and supply chain decisions.
“Planning is the cornerstone of our business operations, and with Centric Planning, we are setting a solid foundation for future growth,” said Hüseyin Deveci, Supply Chain Director at Kiğılı. “This project is at the center of our digital transformation strategy.”
The brand’s aim is to bridge pre-season planning with in-season execution, ensuring accurate purchasing, better product positioning, and timely replenishment. “This integration will allow us to respond more strategically and dynamically to market shifts,” Deveci added.
Following a rigorous evaluation of over 15 solutions, Kiğılı selected Centric Planning for its ability to unify planning workflows into one adaptable structure. “What impressed us was how Centric connects all planning phases seamlessly. It frees our teams to focus on strategic initiatives rather than manual tasks,” Deveci noted.
“Kiğılı will benefit from a unified, intelligent platform that simplifies planning from start to finish,” said Fabrice Canonge, President of Centric Software. “We are proud to support Kiğılı in their transformation journey.”
The partnership marks a significant milestone for Kiğılı as it accelerates into a new era of digital retail excellence.
Published on May 26, 2025
The hospitality world just said NamAIste to a revolutionary innovation from India. NamAIste – IIHM Hospitality GPT was officially launched in Kolkata, proudly claiming the title of the world's first generative AI-powered knowledge engine tailored exclusively for the hospitality industry.
The launch marks a milestone moment—not just for India but for the entire global hospitality ecosystem. Built under the visionary leadership of Dr. Suborno Bose, Chairman of IIHM and a prominent AI evangelist, NamAIste is a game-changer in the way hospitality professionals, students, and educators will learn, research, and make decisions in the future.
“This is not just a tech marvel—it’s the dawn of a new mindset,” said Dr. Bose during his address at the global launch event at the IIHM Global Campus. Broadcast live across countries and time zones, the unveiling resonated deeply with hospitality leaders, educators, and students. “If the US can have Google and China can have DeepSeek, India can — and now does — have NamAIste,” he added.
Proudly Made in India, this first-of-its-kind Hospitality GPT was developed in partnership with Entiovi Technologies, using a Large Language Model (LLM) built specifically for hospitality. It offers real-time insights, global best practices, service innovations, and curated content from over 60 countries—all in a customized, AI-powered interface. The system even demonstrated a query in Bengali returning answers from Japanese culinary documents—earning a thunderous applause from attendees.
Sanjoy Chatterjee, Chairman, NASSCOM Regional Council (East) and Co-founder of Entiovi, emphasized that NamAIste’s uniqueness isn’t just in its technology, but in the depth of its domain-specific knowledge. “The real achievement is building a platform where a student from Bengal can ask about Japanese hospitality and get an accurate, translated, deeply-researched response instantly,” he said.
The platform is designed to empower students, educators, faculty members, and industry stakeholders alike. With features like access to SOPs, training materials, and trend forecasts, NamAIste is set to revolutionize hospitality education and workforce readiness.
Key benefits of NamAIste include:
Revolutionizing hospitality education and training
Enabling smart, data-driven decision-making for professionals
Providing instant access to global best practices and innovations
Beyond the data and tech, Dr. Bose reminded everyone that hospitality will always be a people-first industry. “AI can assist, but it cannot replace the human smile,” he said, striking a perfect balance between technology and tradition.
This launch wasn’t just a product release—it was a proud “Greeted in India” moment. With IIHM campuses erupting in celebration, the initiative has been hailed as a shining example of Viksit Bharat and Make in India, reaffirming India’s growing influence in global innovation.
IIHM has long been known for redefining hospitality education. With NamAIste, it goes beyond preparing students for the industry—it’s equipping them to lead it.
As Dr. Bose aptly summed it up, “This is India’s gift to the world of hospitality.”
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