McDonald’s, the American quick-service restaurant (QSR) giant, has announced plans to invest $100 million (around ₹875 crore) in its new global office in Hyderabad over the next two years. The office will serve as a major hub for the company’s global operations and technological innovations.

Deshant Kaila, Head of Global Business Services (GBS) Operations at McDonald’s, stated that the Hyderabad centre will focus on various corporate functions, including global finance, people services, and the development of the company’s enterprise platform and global technology infrastructure. “We just started three months ago with 100 people. By the end of this year, we plan to grow to 500, and our goal is to expand to around 2,000 employees by early 2027,” Kaila shared.

The facility is already working on key projects using emerging technologies like artificial intelligence (AI) and data analytics to enhance customer personalisation and loyalty. “Today, a McDonald’s app in India doesn’t work in other countries. We aim to develop a unified global app, which will require deep work on enterprise platforms and data systems,” Kaila added.

Dr. Durga Prakash, Head of Technology (Global Offices), McDonald’s, revealed that the global tech teams are driving an edge AI transformation. This innovation, already implemented in 400 restaurants, uses vision cameras and AI algorithms to ensure order accuracy and efficiency. “This is part of our strategy to connect 40,000 restaurants globally,” he said, also highlighting work on internet-connected kitchens.

The new office in Hyderabad will also build capabilities in cybersecurity, enterprise data architecture, data engineering, governance, and AI insights. With this strategic investment, McDonald’s reinforces its commitment to innovation, efficiency, and personalised customer experience on a global scale.