In the dynamic world of hospitality, few stand out like Zubin Songadwala, the newly appointed Vice President of Operations (South and East) at ITC Hotels. Zubin's latest role marks a significant milestone, as he steers the prestigious ITC Hotels' initial international venture, ITC Ratnadipa in Sri Lanka. This appointment is not just a promotion; it's an acknowledgment of his dedication and prowess in the hospitality industry.

Zubin's journey with ITC began at the ITC Windsor in Bangalore, a testament to his enduring relationship with the brand. An alumnus of the Institute of Hotel Management, Mumbai, and a graduate from the ITC Hotel Management Institute, his career trajectory is nothing short of inspiring. With an impressive resume that includes stints at L’Ecole Hotelier, Switzerland, and W – Seoul, South Korea, Zubin brings a global perspective to his role.

His leadership shines brightest in his vision for operational excellence across ITC Hotels and other potential properties under the Storii and Mementos umbrella. With a focus on states like Kerala, Karnataka, Andhra Pradesh, Tamil Nadu, West Bengal, Orissa, Bihar, and Jharkhand, he is set to revolutionise hospitality standards in these regions.

Zubin's exceptional leadership skills were particularly evident during the pandemic. He led his teams with empathy and resilience, ensuring the smooth operation of hotels during those challenging times. His dedication to quality and precision in operations has garnered him numerous accolades, including awards from EazyDiner, Foodie, BBC FoodFood for General Manager of the Year, IHC London, and IIHM Hospitality.

But it's not just his operational savvy that makes Zubin a revered figure in the hospitality sector. His commitment to promoting 'local' and nurturing talent is commendable. He is known for his exceptional people skills, inspiring associates, and a contemporary management style that perfectly blends strategic acumen with a focus on detail.

As he steps into his new role, Zubin's journey is a blend of strategic foresight and an unwavering commitment to excellence. ITC Ratnadipa in Colombo isn't just ITC Hotels' first international foray; it's a testament to Zubin Songadwala's remarkable journey in redefining hospitality standards, making him not just a leader but a visionary in the truest sense.