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By Nishang Narayan
Published on July 7, 2024
In a survey conducted by Mews in collaboration with OnePoll, it has been found that a significant majority of travelers, nearly 80%, prefer hotels equipped with fully automated front desks or self-service kiosks. This shift reflects a growing preference among travelers for streamlined, digital experiences during their hotel stays.
The survey, encompassing 2,000 respondents evenly split between travelers and hotel workers, underscores the increasing demand for technology-driven hospitality solutions. Over 40% of respondents indicated a preference for checking in via a hotel's website, app, or digital kiosk, highlighting a preference for convenience and efficiency in the guest experience.
Key findings from the survey include:
Guest Preferences: Travelers expressed a desire for in-room smart home devices (43%), keyless room entry (34%), mobile room entry (27%), and digital ordering services (24%) as features of an ideal hotel stay.
Technology Adoption: A significant portion (36%) of travelers reported using AI for travel recommendations, indicating a reliance on technology for trip planning and decision-making.
Remote Work Trends: Nearly a third (29%) of employed Americans admitted to working remotely while on vacation, with reasons ranging from personal enjoyment of work (39%) to meeting important deadlines (28%) or conserving paid time off (26%).
Extended Stays: Almost half (48%) of respondents have extended work trips into vacations, blending business with leisure, a trend favored by hotels for its positive impact on guest spending and engagement.
Richard Valtr, Founder of Mews, commented on the evolving trends in hospitality, noting a resurgence in travel prioritization and the luxury segment's resilience amid market shifts. "Hotels are increasingly integrating personalized guest experiences and diverse amenities to cater to varying guest needs," Valtr stated, emphasizing the role of technology in enhancing these offerings.
Ryan Krukar, VP Sales & Marketing at Gravity Haus, highlighted the importance of anticipating guest needs through technology. "Understanding and meeting guest preferences before their arrival enables us to deliver exceptional hospitality and create memorable experiences," Krukar noted, emphasizing the value of pre-arrival guest data in enhancing service delivery.
Andrew Gauthier, General Manager at The Incline Lodge, echoed these sentiments, emphasizing the role of technology in enabling seamless and contactless guest interactions. "Efficient check-in processes and personalized service are pivotal in providing a curated guest experience," Gauthier remarked, underscoring the benefits of technology in optimizing operational efficiency and guest satisfaction.
The Mews survey provides valuable insights into evolving guest preferences and the transformative impact of technology in shaping the future of hospitality. As hotels continue to innovate and adapt to changing guest expectations, technological integration remains key to delivering enhanced guest experiences and driving operational efficiencies.
For further information on Mews and its hospitality solutions, please contact Katie Halfhead, Senior Communications Manager at Mews, via katie.halfhead@mews.com.
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By Nithyakala Neelakandan
Published on September 2, 2024
On2Cook, the world's fastest cooking device, has made a significant impact in the B2B cooking sector in India. Launched just a few months ago, the innovative AI-driven cooking appliance has already been deployed in over 500 units across more than 35 F&B brands, including cloud kitchens, cafeterias, restaurants, and hospitality chains. The device, created by inventor Sanandan Sudhir, has quickly gained traction for its ability to transform traditional cooking methods.
Sudhir announced that the company has also received Letters of Intent for an additional 4,000 units, set to be installed in commercial kitchens worldwide. Among the early adopters of On2Cook are brands like Grabs Kitchen, Carasid Café Goa, Hocco Eatery, Venky Residency, and Salad Time.
"On2Cook is the future of cooking, and we are thrilled by its widespread acceptance in the B2B F&B space. Our patented technology offers numerous benefits for commercial kitchens, such as eliminating the need for gas-based cooking, reducing oil usage, and replacing pre-cooked meals with freshly prepared dishes. For instance, a mid-sized kitchen serving about 100 plates daily can save over Rs 16,000 monthly just on oil consumption. The device's advantages are evident across all cooking segments, including restaurants, cloud kitchens, bakeries, casual dining, and Quick Service Restaurant (QSR) chains," said Sanandan Sudhir.
Sunil Shrivastav, owner of Carasid Café Goa, shared his positive experience with On2Cook, stating, "We’ve been using On2Cook for a few months, and it’s not just fast and efficient, but also incredibly consistent, especially for our fillings made in large batches. Consistency in color, quality, and texture is crucial in our business, and On2Cook delivers on all fronts without the need for monitoring. I’m so satisfied with its performance that I plan to add up to 100 units across our café chain."
On2Cook, patented in India, the US, the UK, and Russia, significantly reduces cooking time to one-third of traditional methods, cuts power bills by up to 40%, and lowers oil consumption by around 50%, all while delivering healthier and more nutritious meals. The device also minimizes the number of cooks needed in a commercial kitchen, improving the consistency and quality of food. With an integrated app and IoT capabilities, On2Cook automates order processing and cooking, featuring over 300 predefined recipes.
First showcased during the Grand Finale of Shark Tank India Season 1, On2Cook has captured the attention of industry leaders, including Anand Mahindra, even before its official launch. The device ensures that vegetables and meats cooked retain water-soluble nutrients, minerals, structure, texture, and color, preserving elements that are often lost in traditional cooking methods.
Published on September 1, 2024
Zaplox, a leading provider of digital guest solutions for the hospitality industry, has been selected to provide mobile key services for a proof of concept (PoC) with a prominent hotel group, whose name has not been disclosed. This collaboration marks a significant step in integrating Zaplox’s advanced mobile key technology with the hotel group’s own app.
This PoC is designed to validate Zaplox’s mobile key solutions, ensuring they meet the technical and guest satisfaction standards required by the hotel group. It also highlights the growing trend of digital self-service options in the hospitality sector, positioning Zaplox as a key player in this evolving space.
Tess Mattisson, President and CEO of Zaplox, commented, “Following the successful launch of mobile keys in Apple Wallet and Google Wallet, we are seeing increased interest in our solutions. This PoC reflects the market's demand and the maturity of the industry, showcasing our role as a trusted provider of digital solutions.”
The PoC serves as a critical evaluation phase, allowing the hotel group to experience the benefits of Zaplox’s technology firsthand. This approach has previously proven successful, such as with PENN Entertainment, where a PoC led to a full contract and the implementation of mobile keys.
Mattisson added, “While demonstrating middleware services can be challenging, this PoC allows us to showcase our technology and expertise, laying the groundwork for a potential broader rollout. We are excited to support this hotel group in their digital transformation journey.”
Founded in 2010 and headquartered in Lund, Sweden, Zaplox offers a software-as-a-service (SaaS) platform designed to enhance the guest experience through self-service check-in and mobile key solutions. The company’s platform has become integral to the hospitality industry, assisting hotels, resorts, and casinos worldwide in providing a seamless digital experience for their guests.
Published on August 29, 2024
Odyssey Tours and Travels, a pioneer in luxury travel, has launched LuxuryTrains.in, India’s first comprehensive platform dedicated to luxury train experiences worldwide. This innovative website offers discerning travelers access to over 40 iconic luxury trains, covering more than 200 exceptional journeys across six continents, making it the ultimate gateway to immersive and opulent travel adventures.
A New Era in Luxury Travel:
With LuxuryTrains.in, Odyssey Tours and Travels has once again set a new standard in the luxury travel industry. Following the success of their cruise marketplace, CruiseBay, launched in 2008, LuxuryTrains.in represents a significant leap forward in catering to the needs of luxury travelers. The platform is a treasure trove of meticulously curated train journeys, featuring legendary trains like the Venice Simplon-Orient-Express, known for its elegant glide through Europe’s picturesque landscapes, and India’s own Palace on Wheels, offering a royal journey through the country’s cultural gems.
Travel enthusiasts can also embark on the luxurious Hiram Bingham to explore the sacred Inca ruins or join Rovos Rail's expeditions through Africa’s breathtaking vistas. Each journey listed on the platform comes with detailed itineraries, highlights, and comprehensive information about the accommodation and dining options available onboard.
Comprehensive Travel Planning:
LuxuryTrains.in goes beyond just booking a journey. The platform offers travelers an in-depth understanding of each luxury train, including its history, route, onboard amenities, and the schedules for the next two years. Additionally, Odyssey’s team of luxury travel consultants is available to handle every aspect of the traveler’s journey, from pre-travel arrangements to post-journey experiences, ensuring a seamless and memorable travel adventure.
Expertise in Tailored Luxury Holidays:
Nikhil Thakurdas, CEO of Odyssey Tours and Travels, highlighted the company's commitment to redefining luxury travel: "With the launch of LuxuryTrains by Odyssey, we aim to introduce luxury train travel as a unique and differentiated holiday experience. Our platform opens a whole new dimension of luxury travel where the journey is as exciting as the destinations. With details and offers on the world’s most iconic trains, luxury travelers are spoiled for choice to experience a new way to travel."
About Odyssey Tours and Travels:
Founded in 1992, Odyssey Tours and Travels is a leading IATA-accredited travel company and a member of Uniglobe, the world’s largest travel franchise network. Known for planning customized holidays in India and abroad, Odyssey offers a wide range of services, including air ticketing, worldwide hotel reservations, inclusive tours, sightseeing activities, visa assistance, and travel insurance. With the launch of CruiseBay in 2008, Odyssey solidified its reputation as a pioneer in the luxury travel market, and with LuxuryTrains.in, it continues to lead the way in offering unique and immersive travel experiences.
Whether you’re drawn to the elegance of European luxury trains, the heritage charm of India’s royal railways, or the adventurous allure of South American expeditions, LuxuryTrains by Odyssey promises unparalleled journeys that blend luxury with immersive cultural experiences. Visit LuxuryTrains.in today to explore the world’s most exquisite train journeys and begin planning your next unforgettable adventure.
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