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By Nishang Narayan
Published on November 17, 2024
In a move to elevate guest experiences and streamline operations, Millennium Hotels and Resorts (MHR) has partnered with Aiello, a leader in Natural Language Processing (NLP) and voice AI technology. The collaboration will see the deployment of Aiello's AI Voice Assistant (AVA) across six MHR properties in Singapore and Thailand, including Grand Copthorne Waterfront Hotel Singapore, Orchard Hotel Singapore, M Social Hotel Singapore, Studio M Hotel Singapore, M Hotel Singapore City Centre, and M Social Hotel Phuket.
Aiello's innovative technology is set to enhance the guest experience with personalized, voice-activated services that cater to individual preferences. As Saurabh Prakash, Interim COO & CCO at MHR, explained, "By embracing Aiello’s technology, we’re adopting a data-driven approach that enables us to understand guest preferences and offer personalized services while also creating new revenue opportunities."
Beyond guest service, the integration of AVA will also optimize hotel operations, from task management to sustainability. The AI assistant will allow MHR to replace outdated systems and provide more efficient ways of managing hotel tasks and operations.
This AI partnership is also aligned with MHR’s commitment to sustainability. By eliminating printed materials and replacing traditional in-room amenities, the hotels are reducing their carbon footprint. According to Ke-Vin Lim, Head of Group Innovation at City Developments Limited (CDL), the adoption of AVA "significantly enhances property value and positions us as more competitive for the future."
Aiello's CEO, Vic Shen, highlighted the sustainability aspect, noting, “By replacing cabling in over 2,300 rooms, we are reducing 6,240 kilograms of CO2 emissions, equivalent to the absorption capacity of 284 trees.”
With 67% of hotels facing staffing shortages, the integration of AVA is particularly valuable for operational efficiency. By syncing the AI system with task management and housekeeping operations, MHR staff can receive real-time updates on room statuses and guest requests, reducing manual processes and improving productivity.
Andy Tan, Senior VP of Global Sales and Partnerships at MHR, remarked, "Integrating AVA with our systems allows us to streamline workflows, making operations more effective and reducing operational challenges."
The first hotel to implement AVA was M Social Hotel Phuket, which has already seen impressive results. Pjey Mayandi, General Manager at the hotel, shared, “AVA has transformed guest services by integrating cloud-based phone systems, task management, in-room dining, and smart room controls, significantly improving operational efficiency.”
The system has replaced traditional in-room phones, reducing call volumes and contributing to smoother operations, providing guests with a seamless experience.
Aiello’s long-term vision includes expanding its AI solutions across the hospitality sector in Southeast Asia, Japan, and beyond, through its platform Aiello-One. With Go Nimbus as a strategic partner, Aiello is set to scale its AI-driven solutions and provide even more value to hospitality providers in the region.
About Aiello
Aiello is at the forefront of Voice AI technology in the hospitality industry. Its flagship product, Aiello Voice Assistant, is revolutionizing hotel operations by enabling more efficient, personalized guest experiences. Deployed in over 180 hotels globally, Aiello Voice Assistant has responded to over 14 million inquiries in multiple languages, providing valuable insights into customer behavior.
About Millennium Hotels and Resorts
Millennium Hotels and Resorts (MHR) is a global hospitality group with over 140 properties across four continents. Known for its commitment to excellence, MHR offers a wide range of experiences for both business and leisure travelers. With brands like The Biltmore, M Social, and Copthorne, MHR continues to lead in offering innovative, memorable stays.
For more information on Aiello’s AI solutions, visit Aiello and for Millennium Hotels and Resorts, visit Millennium Hotels.
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By Hariharan U
Published on May 29, 2026
Galgotias University is witnessing a growing wave of student-led innovation, with its students increasingly making their presence felt on global technology and startup platforms.
Students from the university are currently representing India at the Global EDVentures Startup Competition in Hong Kong, showcasing ideas and ventures developed within the university’s classrooms, labs, maker spaces, and collaborative student communities.
The global participation comes during a year marked by several major achievements for the university’s innovation ecosystem. These include 18 winners in the global Apple Swift Student Challenge, the launch of 37 live applications on Apple’s iOS ecosystem, and growing involvement with international startup ecosystems connected to organisations such as Y Combinator.
One of the standout developments has been the rise of student-led startup Cybergenix, which recently secured INR 3 crore in funding. Notably, one of the startup’s co-founders is only 18 years old, reflecting how early-stage entrepreneurship and innovation are becoming deeply embedded within the student culture at the university.
Over the last year, the university has seen a visible shift in how students approach academics and career building, with many now focusing on creating products, launching startups, building apps, and exploring global opportunities alongside their studies.
The Apple Swift Student Challenge results further highlight this momentum. After recording 10 winners in 2025, the number increased to 18 winners in 2026, indicating stronger mentorship, peer learning, and technical confidence across the student ecosystem.
Innovation activity at the university is also expanding beyond traditional engineering programmes. Students from artificial intelligence, design, management, and interdisciplinary backgrounds are collaborating on projects connected to healthcare, accessibility, education, immersive learning, productivity, and digital communities.
More than 135 startups have emerged from the broader innovation ecosystem at Galgotias University so far, supported through incubation programmes, mentorship, prototyping support, and the INR 10 crore Galgotias Innovation Fund.
The university has also strengthened its technology infrastructure through Centres of Excellence and specialised labs built in collaboration with organisations including Apple, Intel, Cisco, NVIDIA, Salesforce, Tata Technologies, and Capgemini.
During a recent visit to the university, Ramana Ramanathan interacted with student founders behind ventures such as Project Tacto and Tekurious, both currently representing India at the Global EDVentures Startup Competition. Discussions focused on product scalability, real-world application, user behaviour, and market relevance.
Speaking about the university’s innovation culture, Dhruv Galgotia said the growing confidence among young Indian students to build globally relevant products directly from India reflects a larger cultural shift taking shape across campuses.
As student-led achievements continue to grow, Galgotias University is steadily building a reputation as a fast-growing innovation and startup-driven academic ecosystem where experimentation, collaboration, and entrepreneurial thinking are becoming part of everyday campus life.
By Manu Vardhan Kannan
Published on May 22, 2026
Sapaad, a bootstrapped cloud-native Unified Commerce platform serving restaurant businesses across India and international markets, has launched Sapaad Signals, one of the industry’s first pre-loss intelligence systems created specifically for restaurants.
Integrated within Ask Vantage, Sapaad’s AI-powered revenue intelligence platform, the new solution has been developed to help restaurant operators identify and respond to operational issues in real time, before they begin affecting profits.
The launch aims to solve a long-standing challenge in the food service industry, delayed visibility into operational problems. Restaurants often discover issues such as discount misuse, stock shortages, void fraud, declining upsell performance, or labour inefficiencies only after they have already impacted business performance.
Unlike traditional restaurant intelligence systems that depend on delayed reports and disconnected systems, Sapaad Signals works on a live and connected data architecture built over the last 12 years. The platform continuously gathers data from POS transactions, inventory movement, labour schedules, promotions, and customer behaviour to generate alerts in under six seconds.
According to the company, early implementations of the system have helped restaurants recover up to 11% additional revenue through timely interventions during service hours.
Speaking on the launch, Vishnu Vardhan Madabhushi, Founder & CEO, Sapaad, said, “The restaurant industry has historically relied on retrospective reporting systems that identify problems only after losses have already occurred. By the time most operators identify a problem, the revenue is already lost. Every stockout, discount misuse, voided bill, and labour imbalance silently destroys margins during live service.
Sapaad Signals changes that permanently. We have built one of the industry’s first pre-loss intelligence systems for restaurants, a live operational command layer that detects revenue leakage as it happens and enables teams to act before profitability is impacted.
As restaurants scale across cloud kitchens, multi-brand formats, and high-growth markets, operational complexity is rising faster than ever. In an industry estimated to lose nearly INR 18,000 crore annually to preventable inefficiencies, real-time intelligence is no longer a competitive advantage, it is becoming essential infrastructure for survival and growth.”
The platform continuously tracks 18 EBITDA-critical KPIs across outlets and turns operational data into simple, actionable alerts. These alerts help managers quickly identify concerns such as unusual void activity, overlapping promotions affecting margins, stock shortages of popular menu items, rising food costs, and weaker upsell performance.
To simplify decision-making, Sapaad Signals categorises notifications using easy action states like “Act now”, “Ready to act”, and “Relax”, allowing teams to prioritise actions without depending on analysts or manual reporting.
The launch also reflects a larger shift towards connected technology ecosystems in the restaurant sector. Many businesses still operate through separate systems for billing, inventory, promotions, and workforce management, often limiting visibility and slowing down decision-making.
Sapaad said the architecture behind Signals became possible because its platform was designed as a fully unified commerce ecosystem from the start. Sapaad Signals is now available across India and international markets for all Ask Vantage subscribers and requires no additional hardware, setup, or integrations.
Published on April 10, 2026
Superplum has introduced InstaTrace™, a first-of-its-kind digital intelligence system designed to bring complete transparency to India’s fruit supply chain.
With InstaTrace™, every pack of Superplum fruit carries a unique QR code that allows consumers to instantly access detailed, batch-specific information, without the need for an app or login. From the farm of origin to safety testing and logistics, the system offers a comprehensive, verifiable view of the fruit’s journey.
At a time when consumer trust in fresh produce largely depends on labels and claims, InstaTrace™ replaces assumption with data. A single scan reveals the fruit’s origin, the farmer who cultivated it, lab-tested safety reports, and the complete supply chain journey.
One of the key highlights of the system is its focus on pesticide safety. Each batch undergoes testing at NABL-accredited laboratories, with actual reports directly accessible through the QR scan. This ensures that consumers are not relying on marketing claims but are instead viewing certified results.
InstaTrace™ also introduces a human element by identifying the farmers behind the produce. Each report includes the grower’s name, photograph, experience, and harvesting details, creating a direct connection between consumers and producers. In select cases, users can even support farmers through additional incentives.
The platform further enhances traceability with GPS-mapped farm locations, offering precise insights into where the fruit was grown. For premium and region-specific varieties, this provides verified proof of origin, adding credibility to quality claims.
Beyond sourcing, the system tracks the fruit’s journey across the supply chain. From harvesting and sorting to transportation conditions such as temperature and humidity, every stage is documented. Hygiene checks across facilities and handling points are also verified, ensuring quality at each step.
Adding a sustainability dimension, InstaTrace™ includes carbon footprint data for each batch, giving consumers visibility into the environmental impact of their purchase, an uncommon feature in the fresh produce category.
Powered by Superplum’s proprietary FreshManager™ platform, the system is the result of years of in-house research and development aimed at digitising and streamlining India’s complex fresh produce ecosystem. Unlike global traceability solutions that offer partial insights, InstaTrace™ combines multiple layers of information into a single, consumer-facing interface.
The launch reflects Superplum’s broader vision of making fruit safety visible and verifiable at scale. Supported by a modern infrastructure that includes cold-chain logistics, automated ripening facilities, and direct farmer partnerships, the company is working to redefine how fresh produce is sourced and consumed in India.
With InstaTrace™, Superplum is not just introducing a feature, it is setting a new benchmark for transparency in the fresh food industry
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