Chhatrapati Shivaji Maharaj International Airport (CSMIA) has reported remarkable growth in digital adoption, positioning itself among India’s most advanced airports. The rise of self-service options reflects the wider industry shift toward technology-driven, contactless travel.

Between April 2024 and August 2025, more than 3.86 million boarding passes were printed using self-check-in kiosks. IndiGo led the adoption with 2.58 million, followed by Air India with 1.09 million and Air India Express with 53,301. Among international carriers, Air France accounted for 90,902 boarding passes, ahead of Emirates at 18,356 and Lufthansa at 18,017. In August 2025 alone, 264,414 boarding passes were printed, a 41.8 per cent increase compared to April 2024.

The airport’s 32 self-baggage drop (SBD) units processed over 7.15 lakh bags during this period, with average processing times of 17–20 seconds. Domestic airlines accounted for nearly 6 lakh bags, while international carriers such as KLM, Air France, Emirates, Lufthansa, and Swiss collectively handled over 70,000. SBD adoption grew steadily, with international use rising from 4.15 per cent in April 2024 to 13.9 per cent in August 2025, and domestic use increasing from 5.26 per cent to 6.28 per cent.

Biometric-enabled travel also surged, with 6.3 million passengers using DigiYatra e-gates between April 2024 and August 2025. Adoption rose from 12 per cent in April 2024 to 32 per cent by August 2025. With 46 e-gates and 40 facial recognition pods across both terminals, DigiYatra allows passengers to clear checkpoints in just 2–3 seconds.

This progress is supported by the airport’s modernised Airport Operations Control Centre (AOCC) and Aviio, an AI-powered platform by Adani Airports, which boosts predictive analytics, operational efficiency, and real-time collaboration. Additional innovations include autonomous cleaning robots, with upcoming plans for smart washrooms and expanded AI/ML applications.

With strong passenger response and continued investment in digital infrastructure, CSMIA is advancing toward global best practices, setting a new benchmark in efficiency and passenger experience.