Neil James Joins Sheraton Grand Palace Indore

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Neil James Appointed as General Manager of Sheraton Grand Palace Indore

By Manu Vardhan Kannan

Published on April 12, 2025

Sheraton Grand Palace Indore has announced the appointment of Neil James as its new General Manager, marking a significant step forward for the iconic property. With a distinguished 18-year career in the hospitality industry, Neil brings a blend of operational expertise, strong leadership, and a deep commitment to guest satisfaction.

In his new role, Neil will oversee all facets of hotel operations, focusing on elevating guest experiences, driving growth, and strengthening the hotel’s market presence. Known for his passion for innovation and service excellence, Neil’s leadership is expected to further enhance Sheraton Grand Palace Indore’s status as a leading luxury destination for stays, dining, and events in Central India.

Neil began his journey in the industry as a Front Office Associate and has steadily progressed through roles such as Director of Rooms, working with prestigious hotel brands including Four Points by Sheraton, Le Meridien, and Courtyard by Marriott, both in India and abroad.

Before joining Sheraton Grand Palace Indore, Neil served as General Manager at Courtyard by Marriott Vadodara, where he notably elevated the hotel's performance and service standards. His contributions to hospitality have earned him several accolades, including:

Best General Manager, Gujarat 2024 by Hotel Bloggers Association
The Stephen G. Marriott Culture Award 2018 for fostering a positive workplace
Leading his hotel to win the Platinum & Golden Circle Awards for two consecutive years

On his appointment, Neil shared,

“Stepping into this role at Sheraton Grand Palace Indore is an honor. I'm excited to join this exceptional team and contribute to the hotel's continued success. My vision centers on elevating guest experiences through innovative approaches, ensuring seamless operational efficiency, and fostering a culture of excellence. I believe in empowering our team to deliver unparalleled service, creating truly memorable stays for every guest.”

Apart from his professional achievements, Neil is an avid reader and maintains a dedicated fitness routine that helps him stay balanced and energised.

About Sheraton Grand Palace Indore

Sheraton Grand Palace Indore is Central India’s premier hospitality landmark, combining modern luxury with timeless elegance. With expansive event venues, refined culinary experiences, and a strong commitment to guest satisfaction, the hotel continues to set new standards in the region’s luxury hospitality space.

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Grand Hyatt Mumbai Appoints Prasad Prabhu as Learning and Development Manager to Strengthen People-First Culture

By Manu Vardhan Kannan

Published on November 11, 2025

Grand Hyatt Mumbai, one of India’s most iconic luxury hotels, has announced the appointment of Prasad Prabhu as Learning and Development Manager.

With over 18 years of experience across leading global hospitality brands, Prasad brings a strong background in talent development, leadership capability building, service culture enhancement, and colleague engagement. His appointment highlights Grand Hyatt Mumbai’s focus on nurturing a people-first culture built on care, continuous learning, and professional growth.

In his new role, Prasad will spearhead the hotel’s learning and development strategy, focusing on leadership development, embedding Hyatt’s values through a culture of learning, enhancing colleague engagement, and aligning training initiatives with business goals.

An alumnus of the Welingkar Institute of Management, Mumbai (PGDBA in General Management), Institute of Hotel Management, Goa (B.Sc. in Hospitality & Hotel Administration), and Institute of Hotel Management, Mumbai (Food Production Craft Course), Prasad has built an impressive career with prestigious hospitality brands such as The Indian Hotels Company Limited (Taj Hotels), InterContinental Hotels Group (IHG), The Leela Kempinski, The Zuri Hospitality Group, and Hyatt Hotels Corporation.

Before joining Grand Hyatt Mumbai, Prasad served as Learning Manager at Grand Hyatt Goa, where he played a dual role, leading property-level learning initiatives and contributing as an ASPAC Master Trainer for Hyatt Hotels Corporation. In this capacity, he designed and facilitated impactful leadership and trainer capability workshops across the Asia Pacific region.

Speaking on his appointment, Prasad Prabhu said,

“I am delighted to join Grand Hyatt Mumbai and continue my Hyatt journey. I believe that when colleagues feel respected, supported, and motivated to grow, they naturally deliver better guest experiences. My vision is to build a workplace where learning is not just a function, but a culture.”

As one of Hyatt’s flagship hotels in India, Grand Hyatt Mumbai continues to strengthen its reputation for excellence in service and colleague care. With Prasad’s leadership, the hotel aims to further its vision of fostering empowered teams and delivering exceptional guest experiences through a culture of continuous learning and growth.