Ngo Thi Thu Ngan Joins Alma Resort Cam Ranh as HR Director

Ngo Thi Thu Ngan Joins Alma Resort Cam Ranh as HR Director

By Manu Vardhan Kannan

Published on March 18, 2025

Alma Resort Cam Ranh has appointed Ngo Thi Thu Ngan as its new director of human resources. With two decades of experience in five-star hotels and resorts, Ngan will lead the HR strategy at the 30-hectare beachfront property on Vietnam’s Cam Ranh peninsula.

Prior to joining Alma, she served as the director of talents and culture at Movenpick Resort Cam Ranh. Her extensive background also includes key HR leadership roles at Wyndham Grand KN Paradise Cam Ranh, Glow Scenia Nha Trang Bay Hotel, and Sunrise Nha Trang Beach Hotel & Spa.

Ngo Thi Thu Ngan holds a Bachelor of Law in international and common law from Ho Chi Minh City’s University of Law. She started her career in law before transitioning to hospitality, where she gained a reputation for leadership and people management.

Herbert Laubichler-Pichler, managing director of Alma Resort, welcomed her appointment, stating, “Ngan’s rich and diversified experience has seen her develop terrific leadership and management skills. She is highly effective at communication and negotiation, decision making, and teamwork. We look forward to her dynamic and creative approach to overseeing our human resources - our resort’s biggest asset.”

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Ngan’s appointment further strengthens Alma Resort’s commitment to fostering a talented workforce and enhancing guest experiences at the award-winning resort.


Emirates Launches 'Emirates First' Check-in for First Class Flyers at DXB

Emirates Launches 'Emirates First' Check-in for First Class Flyers at DXB

By Nishang Narayan

Published on July 21, 2025

Emirates has unveiled 'Emirates First', a new premium check-in zone at Terminal 3 of Dubai International Airport, offering a private and elevated experience exclusively for its First Class travellers and Skywards Platinum members.

Just steps from the dedicated Emirates entrance, the new facility is designed to mirror the airline’s First Class luxury—with interiors featuring marble finishes, gold and bronze accents, and plush seating areas. The space is intentionally free of digital signage to maintain a calm, lounge-like atmosphere. Instead, the check-in process is handled via iPads or at elegantly crafted counters, providing a personalised, tech-enhanced experience.

The zone also includes family-friendly seating, allowing one member to complete formalities while others relax. Luggage is seamlessly routed through dedicated First Class belts for smoother transfers.

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“Emirates First reflects our continued investment in luxury travel,” said Adel al Redha, Deputy President & COO, Emirates. “It offers privacy, efficiency, and comfort at every step of the journey.”

Post check-in, passengers can proceed directly to the First Class lounges for à la carte dining, spa treatments, shopping concierge services, and more.

This initiative is part of Emirates’ broader First Class upgrades, which include Robert Welch caviar bowls, curated wine pairings, and a more refined onboard service. With over 26,800 First Class seats available weekly, Emirates continues to set the standard for top-tier travel experiences.


EU Proposes Tripling Digital Travel Permit Fee to 20 Euros

EU Proposes Tripling Digital Travel Permit Fee to 20 Euros

By Manu Vardhan Kannan

Published on July 21, 2025

Foreign travellers heading to Europe may soon have to pay nearly three times more for the region’s new digital travel permit. The European Union has proposed increasing the ETIAS (European Travel Information and Authorisation System) fee to 20 euros (approx. USD 23), a steep rise from the originally planned 7 euros.

This change, unveiled by the European Commission, comes as the EU aims to adjust for inflation, operational demands, and to better align the permit cost with global equivalents. For instance, the U.S. charges USD 21 for its ESTA, while the UK’s ETA costs 16 pounds (around USD 21).

Expected to roll out in the last quarter of 2026, ETIAS will be mandatory for travellers from visa-exempt countries like the United States, Canada, and the United Kingdom, entering any of the 27 EU member states (excluding Ireland) as well as Norway, Switzerland, Iceland, and Liechtenstein. The permit will be valid for three years.

While travellers aged under 18 or over 70 will be exempt from paying the fee, others will need to apply online before their trip. The system is intended to enhance border safety by identifying security risks, irregular migration, and other concerns in advance, making travel both safer and smoother for eligible visitors.

The European Parliament and member states now have two months to review this fee adjustment. Once approved, it will go into effect with the launch of the ETIAS system, which has already seen multiple delays, largely due to its link with a yet-to-be-implemented automated border control system.

This proposal comes amid the EU’s broader financial plan, including a two-trillion-euro long-term budget (2028–2034), which aims to fund priorities like defence and agriculture. Brussels hopes to raise funds through new revenue tools such as a carbon border tax and an e-waste levy, targeting 58 billion euros annually.

As the EU moves to strengthen both financial sustainability and border security, the updated ETIAS fee stands as a key piece of its evolving travel and economic framework.


Yen Dang Joins Alma Resort Cam Ranh as Director of Sales and Marketing

Yen Dang Joins Alma Resort Cam Ranh as Director of Sales and Marketing

By Manu Vardhan Kannan

Published on July 19, 2025

Alma Resort Cam Ranh has appointed Yen Dang as its new Director of Sales and Marketing (DOSM). With over two decades of experience, Yen is known for her dynamic leadership and creative sales strategies in Vietnam’s hospitality sector.

She steps into the new role at Alma, an award-winning, 30-hectare beachfront resort on Vietnam's Cam Ranh peninsula, after serving as DOSM at Mercure Danang French Village Bana Hills. Her previous roles include DOSM at Movenpick Resort Cam Ranh, cluster director of sales at Mercure Vung Tau and ibis Styles Vung Tau, and DOSM during the pre-opening phase of Melia Cam Ranh Bay. She also held the position of director of sales (wholesale) at Novotel Phu Quoc Resort.

Yen began her career in 2005 as a sales secretary at MGallery La Veranda Resort and Spa in Phu Quoc Island and climbed the ladder to become assistant sales manager. She later held key roles at Novotel Halong Bay, Novotel Saigon Centre, and Pullman Danang Beach Resort.

A graduate in hospitality and tourism management from Ho Chi Minh City’s Van Lang University, Yen brings a strong background in sales leadership, market understanding, and team development.

In her new role at Alma, she will lead sales and marketing strategies across the resort’s key segments and report directly to Frederic Savoye, Alma’s chief commercial officer.

“Yen is a dynamic and creative professional with a wealth of experience with many leading international hotels from Vietnam's south to north,” said Alma’s managing director Herbert Laubichler-Pichler. “Her savvy in leading teams, drawing out each member's strengths, to not only hit but exceed budget places her in excellent stead with our Alma family.”

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