Novotel Mumbai International Airport has announced the appointment of Anju Rathore as its new Front Office Manager. The promotion comes as Rathore completes two successful years with the hotel, marked by exceptional leadership, operational excellence, and a strong focus on guest satisfaction.

Over the past two years, Rathore has been a key part of the front office team, contributing significantly to the hotel’s reputation for warm, seamless service. Her ability to create meaningful guest interactions, mentor her team, and maintain high service standards has made her an invaluable asset to the property.

In her new role, she will lead the front office operations, with a focus on enhancing service quality, boosting team engagement, and strengthening guest relations through her signature commitment to excellence.

Rachita Sood, General Manager at Novotel Mumbai International Airport, expressed her appreciation, stating,

“We are thrilled to see Anju take on this well-deserved role. Her journey with us has been inspiring, and her leadership will further enhance the warm, seamless service our guests have come to expect from Novotel.”

The team remains confident that Rathore’s interpersonal strengths, operational insight, and passion for hospitality will continue to elevate guest experiences and support the hotel’s ongoing success.