Orchard Hotel Singapore Sets New Standard in Hospitality Excellence with the Introduction of Aiello Voice Assistant (AVA)

Orchard Hotel Singapore Sets New Standard in Hospitality Excellence with the Introduction of Aiello Voice Assistant (AVA)

By Nishang Narayan

Published on June 20, 2024

Aiello is excited to announce the introduction of its cutting-edge Aiello Voice Assistant (AVA) to the Singapore hospitality market, debuting exclusively at The Orchard Hotel Singapore. This AI-powered device connects guests with hotel staff and provides data-driven insights to enhance customer service and streamline operations. As AVA makes its first appearance in Singapore, Orchard Hotel Singapore leads the way for Millennium Hotels and Resorts in offering innovative guest experiences.

Established in the late 1950s and reaching a milestone in 1978 with its contemporary twin-tower design featuring 656 rooms, Orchard Hotel Singapore has long been a symbol of luxury and excellence on Orchard Road. Its iconic clock tower and prime location have made it a favorite among travelers seeking an unforgettable stay.

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Guests at Orchard Hotel Singapore, a flagship property of Millennium Hotels and Resorts, will now benefit from AVA, their personal guide to amenities, services, and local recommendations. Embracing modernity, the hotel has replaced all telephone handsets, enabling guests to enjoy a hands-free stay facilitated by AVA for all communication needs. Acting as an in-room assistant, AVA responds promptly to voice commands, allowing guests to effortlessly connect with other rooms or contact the front desk.

"Our commitment to innovation and exceptional guest experiences is unwavering," said Jacqueline Ho, General Manager at Orchard Hotel Singapore. "The integration of AVA is a transformative step, combining state-of-the-art technology with personalized service to enhance guest convenience and comfort while reinforcing our leadership in the hospitality industry."

"We're not just introducing a voice assistant; we're integrating AI seamlessly into the existing hotel technology ecosystem," said Mr. Vic Shen, CEO and Co-founder of Aiello. "Being the first in Singapore is just the beginning – our focus is on providing a holistic and technologically advanced guest experience that aligns with Orchard Hotel Singapore's legacy of excellence."

About Aiello

Aiello is a leading provider of Voice AI in the hospitality industry. Its flagship product, Aiello Voice Assistant, is a multi-award-winning talk & touch voice AI technology solution aimed at streamlining hotel operations, enhancing the guest experience, and generating insights about customer behavior. The state-of-the-art Aiello Voice Assistant is designed to elevate the guest experience with its unique AI-powered features and capabilities. Since 2019, Aiello Voice Assistant has been deployed in over 100 hotels, encompassing 10,000 rooms, and has answered over 14 million inquiries from 2.5 million end users in Chinese, Japanese, Thai, and English. Learn more at Aiello's official website: Aiello.

About The Orchard Hotel Singapore

Home to 656 rooms and suites in characteristically unique twin buildings, the legendary Orchard Hotel Singapore is located at the heart of the city's premier shopping and entertainment district. Enlivened and refurbished to epitomize warm Asian hospitality with Signature Class amenities, Orchard Hotel Singapore offers a 25m outdoor pool, fitness studio, and close proximity to the Singapore Botanic Gardens, a UNESCO World Heritage Site. Comprehensive conference and banquet facilities include one of Singapore's largest pillar-free grand ballrooms with two floor-to-ceiling LED walls, statement lighting, and state-of-the-art audio-visual capabilities. A diverse array of signature cuisines at the hotel's award-winning dining outlets, including the enhanced Hua Ting Restaurant and The Orchard Cafe, ensure an exceptional culinary experience.

Orchard Hotel Singapore

442 Orchard Road, Singapore 238879

Hotel Website: Orchard Hotel


Wilding Hotels enhances luxury stay with Volo in-room tablets, blending guest experience and sustainability

Wilding Hotels enhances luxury stay with Volo in-room tablets, blending guest experience and sustainability

By Nishang Narayan

Published on July 14, 2025

Wilding Hotels, renowned for its immersive wilderness retreats, has taken a decisive step in marrying luxury with sustainability by introducing Volo’s in-room concierge tablets across its properties. This strategic collaboration with Volo Solutions aims to modernise guest engagement, streamline operations, and support the brand’s strong eco-conscious mission.

"At Wilding Hotels, we focus on providing a seamless and elevated guest experience while fostering sustainability," shared Amy Hansen, Head of Hotel Operations. "Implementing Volo in-room tablets has enhanced guest experience, streamlined operations, and supported our sustainability goals."

The decision to integrate Volo was driven by the platform’s user-friendly interface, robust customisation options, and responsive customer support. The tablets, tailored to each Wilding location, allow guests to effortlessly explore hotel services, place orders, contact concierge, and access curated local recommendations—all from an in-room iPad. This has dramatically reduced response times and improved communication, freeing staff to focus on delivering more personalised, high-touch service.

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A key advantage of adopting Volo’s digital solution is the elimination of traditional printed directories, menus, and brochures, significantly cutting down on paper waste and printing costs. This aligns seamlessly with Wilding’s sustainability initiatives without compromising on the luxury experience guests expect.

Beyond operational efficiency and eco benefits, the tablets have proven to be effective revenue drivers. They encourage guests to discover and book dining experiences, spa treatments, and bespoke adventures. Looking ahead, Wilding Hotels plans to deepen this digital experience with AI-led recommendations and smart room integrations that will further personalise each guest’s stay.

"Volo's intuitive platform and exceptional support made this transition seamless, and we've already seen increased engagement and revenue," Hansen added. "These tablets are central to delivering a high-touch experience aligned with our brand's luxury and innovation."

With properties in Alaska and Texas, Wilding Hotels continues to carve out its niche as a luxury wilderness brand that balances comfort with a deep respect for nature. The addition of Volo’s in-room tablets reaffirms this commitment—offering guests an effortless, modern stay while treading lightly on the planet.

For more details, visit getvolo.com and wildinghotels.com.


Zoomcar Unveils ZoomPro Dashboard to Power India’s Evolving Self-Drive Fleet Economy

Zoomcar Unveils ZoomPro Dashboard to Power India’s Evolving Self-Drive Fleet Economy

By Manu Vardhan Kannan

Published on July 13, 2025

Zoomcar has introduced ZoomPro, a smart fleet management dashboard built to enhance the efficiency and performance of India’s self-drive mobility ecosystem. Tailored for large B2B fleet operators, the platform enables users to manage bookings, pricing, and vehicle performance with ease, marking a major step in Zoomcar’s vision of tech-led transformation.

ZoomPro arrives at a time when Zoomcar is celebrating strong performance in FY25, which includes a 10% year-on-year rise in bookings and an 86% surge in repeat users. These trends signal growing consumer confidence and the rising demand for tech-enabled self-drive options.

“We’re building more than a marketplace, we’re enabling the operating system for self-drive mobility in India,” said Anirudh Lamba, Head of Marketing and Partnerships at Zoomcar. “With ZoomPro, our B2B toolkit empowers fleet operators to drive better performance, higher earnings, and superior guest experiences at scale.”

The dashboard offers a data-first interface that reflects how modern operators function across multiple cities and users. It provides real-time insights on vehicle metrics and customer behavior, allowing for more accurate decision-making and enhanced fleet control.

According to Vishal Ramrakhyani, Head of Engineering, “ZoomPro has been designed to scale with our partners. It supports long-term growth through tools like bulk onboarding, AI-powered recommendations, and soon, LLM-based customer support for faster and more personalized issue resolution.”

Zoomcar’s FY25 milestones also include a USD 4.25 million contribution profit at a 47% margin, a 58% rise in high-rated host vehicles, and a 67% drop in operational losses, validating its pivot to partner-first innovation.

The launch of ZoomPro is set to redefine how India's self-drive car rental sector operates, offering greater transparency, higher efficiency, and scalable tools for large fleet operators aiming to stay ahead in a rapidly growing market.


Mews expands Digital Key with Salto integration for seamless guest access

Mews expands Digital Key with Salto integration for seamless guest access

By Nishang Narayan

Published on July 12, 2025

Mews has announced a strategic integration with Salto’s smart locking system, enhancing its Digital Key offering and paving the way for a more seamless, contactless guest experience. Through this partnership, hotels using Salto’s access control can now enable guests to unlock rooms via their mobile devices using the Mews Hospitality Cloud—eliminating the need for physical keys altogether.

This move streamlines the check-in process, reduces manual front desk tasks, and strengthens overall security. Matt Welle, CEO of Mews, said, “Every step of the guest journey should be effortless. With Salto smart access for hospitality compatibility, more properties can reduce the friction around arrival and check-in. Digital Key is a win-win because it’s as much about operational efficiency as it is about improving guest satisfaction.”

Early results from Belgian brand YUST, which operates a hybrid model for short and long stays, show the integration’s impact. At its Antwerp property, 12% of guests checked in using Digital Key in the first month without any promotional push, and 64% of those with an active digital key used it to access their rooms. Dirk Van Gompel, CTO of YUST, shared, “Digital Key makes it easy for guests to go straight to their room, while creating real-time savings for our team, who can then focus on building real human connections.”

Salto’s Nora Urquiza highlighted the value of this collaboration, stating, “Our integration with Mews reinforces our commitment to delivering a seamless, secure, and modern digital experience through strong technology alliances.”

Beyond convenience, the integration also cuts down on environmental waste by removing the need for plastic keycards and supports a fully digital, on-the-go check-in and check-out process. Fully embedded within the Mews Hospitality Cloud, the Digital Key capability allows hotels to customise and automate the guest experience, opening new avenues for upselling and enhanced guest engagement.

Mews has been on a roll with tech enhancements, recently rolling out a Multicurrency feature for customers across Europe.

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