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By Nishang Narayan
Published on December 26, 2024
The troubles for OYO, one of India’s most prominent unicorn startups, continue to escalate. According to an Economic Times report, the company plans to lay off 2,000 employees by the end of January as part of its cost-cutting measures, which also include automation of processes. While OYO touts itself as one of the “best places to work,” the planned layoffs come amidst mounting internal and external challenges.
An OYO spokesperson stated, “OYO continuously tracks performances of individuals, and depending on the results and the individual’s interests, we may replace some candidates after giving them the opportunity to go through a performance improvement programme.” However, layoffs are just one part of the growing crisis the company faces.
Backlash from Hotel Owners
OYO’s problems extend beyond its workforce. The startup is under fire from hotel owners across various markets for unpaid dues and unfavorable contract terms. In India, the dissatisfaction has even led to legal action. Recently, a Bengaluru hotelier filed a cheating case against OYO founder Ritesh Agarwal and six others, alleging non-payment of INR 7 lakh per month since May 2019.
Globally, similar issues persist. In the United States, hotel owners have raised concerns about OYO’s partner management system, citing its inefficiency and failure to meet payment commitments. In Japan, Yahoo terminated its partnership with OYO due to increasing complaints from hotel owners. Even in China, where OYO claims to be one of the largest hotel chains, property owners report receiving lower payments than initially promised.
Regulatory Scrutiny
Adding to its woes, OYO is also under investigation by the Competition Commission of India (CCI). The probe focuses on a commercial agreement between OYO and MakeMyTrip, examining whether the partnership creates an unfair dominant position in the market.
Global Troubles Continue
The startup’s ambitious expansion into the US market has not been smooth, with several hotel owners expressing dissatisfaction with OYO’s operations. The issues of unpaid dues and operational inefficiencies seem to mirror the problems reported in other markets.
Despite these challenges, OYO continues to assert its commitment to growth and operational excellence. However, the growing dissent from hotel owners, legal battles, and regulatory scrutiny highlight a critical need for the company to address its operational inefficiencies and rebuild trust with its partners.
With these mounting issues, the road ahead for OYO appears increasingly complex. Will the unicorn be able to navigate these turbulent waters, or is its ambitious expansion strategy taking a toll on its foundational stability?
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By Manu Vardhan Kannan
Published on August 25, 2026
Courtyard by Marriott Madurai is celebrating its eighth anniversary, marking eight years of hospitality, culinary experiences and strong connections with the city. Since opening in 2018, the hotel has grown alongside Madurai’s tourism, business and hospitality sectors.
The property has built a strong presence among Leisure Travellers, Temple Tourists, Corporate Guests, MICE groups and Wedding celebrations. Over the years, it has continued to adapt to changing guest expectations while focusing on personalized and experience-led hospitality.
Mr. V. Vasudevan, Chairman, said, “Eight years in Madurai is a milestone built on trust, commitment and strong relationships. We are proud to have grown alongside the city and look forward to creating greater value for Madurai’s hospitality landscape in the years ahead.”
The hotel is also seeing strong business momentum in 2026. During the first half of the year, Courtyard by Marriott Madurai recorded 25%+ growth, with occupancy crossing 85%. Hotel revenue grew by 19.9%, while occupancy growth stood at 8.8%.
Mr. C. Muralikrishnan, Managing Director, said, “Our eight-year journey reflects our ability to evolve with Madurai and its changing hospitality landscape. The strong growth this year reinforces our confidence in the city’s potential and our vision for the future.”
Food and beverage continues to be an important part of the hotel’s offering, with Madurai Kitchen becoming a prominent dining destination for both hotel guests and local diners. Its buffet, food festivals, brunches and curated culinary experiences have added to Madurai’s growing premium dining culture. The hotel has also strengthened its presence in the weddings and MICE segment, having hosted 25+ medical conferences, including national and global associations.
Mr. V. Akshay Ram, Executive Director, said, “Hospitality is ultimately about creating experiences that guests remember. Over the past eight years, we have continually evolved our offerings while staying committed to personalized service and meaningful guest experiences.”
Guest loyalty remains an important part of the hotel’s journey, with repeat guests returning year after year. The property also recorded record guest satisfaction in the first half of 2026. Alongside technology-led convenience, the hotel continues to focus on the human connection that remains central to hospitality.
Sustainability has also become part of the property’s daily operations. Its glass-bottle water plant and energy-efficiency initiatives have helped bring annual electricity consumption down from 2,980,550 kWh to 2,908,447 kWh, saving 72,103 kWh despite an 8.8% increase in occupancy and 19.9% growth in hotel revenue. Engineering-led operational practices have also helped reduce HLP costs from 9.4% to 8.4%.
Mr. Mahesh Padala, General Manager, said, “Our eighth anniversary is a celebration of our guests and our associates who make every experience special. The loyalty of our guests and record satisfaction this year inspire us to raise the bar even further.”
As Courtyard by Marriott Madurai enters its ninth year, the hotel will continue to focus on guest experience, F&B innovation, weddings, MICE, technology and sustainability, while growing alongside Madurai and contributing to the city’s evolving hospitality landscape.
By Hariharan U
Published on August 23, 2026
Taj Agra is inviting guests to make the most of the monsoon season with a specially curated Monsoon Staycation, combining comfortable accommodation with dining and wellness benefits for a relaxed getaway in the historic city.
The staycation offer provides guests with savings across key aspects of their stay, including accommodation, food and beverages, and spa and salon services.
Guests can avail 25% savings on breakfast-inclusive stays, along with daily breakfast at the designated dining venue. The offer also includes 25% savings on food and beverages and 25% savings on spa therapies and salon services during the stay.
Speaking about the offer, Bikram Pradhan, Revenue Manager, Taj Agra, said, “The monsoon season offers a wonderful opportunity to slow down, reconnect and enjoy a more leisurely getaway. Through our Monsoon Staycation, we are delighted to welcome guests to Taj Agra for a relaxed and enriching experience, with thoughtfully curated dining and wellness benefits.”
Additional benefits under the offer include up to 8% NeuCoins on eligible bookings and spends, along with standard Wi-Fi throughout the stay.
The Monsoon Staycation is available for bookings from 18 July to 23 August 2026, with stays valid from 18 July to 30 September 2026.
Located in Agra, Taj Agra offers guests a blend of contemporary hospitality and the cultural heritage of the destination, making it a setting for leisure escapes, celebrations and business stays.
Guests can book the offer through Taj Hotels' official booking platform.
Published on August 22, 2026
The Leela Ambience Gurugram Hotel & Residences is inviting guests to slow down and enjoy a more relaxed city escape with its new Luxury Retreat Reserve, an experience created around leisurely mornings, unhurried afternoons and memorable evenings.
Set within the luxury urban sanctuary, the stay offers rooms overlooking a sprawling 1,000-acre forest, giving guests a peaceful setting while still being in the heart of the city.
The experience begins with breakfast at Spectra, the award-winning all-day dining restaurant, followed by a three-course lunch at Diya. Known for its contemporary take on Indian cuisine, Diya brings together traditional flavours and a refined dining setting.
Guests can then spend a relaxed afternoon at The Courtyard Garden, where afternoon tea is served among lush greenery and private cabanas. The setting offers a quiet break from the pace of everyday city life.
For guests who prefer to spend their leisure time outdoors, the experience also includes access to activities at The Leela Ambience Golf Greens and The Leela Cycling Trail, available at an additional charge. The 9-hole golf course offers views of the surrounding landscape, while the cycling trail features curated routes for guests looking to explore the outdoors. After an active afternoon, guests can unwind at the spa with an exclusive credit, which can be used towards personalised therapies.
As the day comes to an end, Zanotta offers an Italian dining experience with panoramic Pearl and Ruby views overlooking Gurugram’s skyline. The restaurant combines Italian cuisine, elegant interiors and a curated beverage selection for a refined evening. The experience also includes round-trip transfers within a 10-kilometre radius and a bottle of house wine, adding to the ease of the stay from arrival to departure.
Available for bookings from 1 September 2026, Luxury Retreat Reserve is designed for guests looking to step away from busy schedules and simply enjoy a slower pace, good food, outdoor experiences and the comfort of having nowhere else to be.
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