OYO Faces Rising Turmoil: Layoffs, Legal Troubles, and Hotelier Backlash

OYO Faces Rising Turmoil: Layoffs, Legal Troubles, and Hotelier Backlash

By Nishang Narayan

Published on December 26, 2024

The troubles for OYO, one of India’s most prominent unicorn startups, continue to escalate. According to an Economic Times report, the company plans to lay off 2,000 employees by the end of January as part of its cost-cutting measures, which also include automation of processes. While OYO touts itself as one of the “best places to work,” the planned layoffs come amidst mounting internal and external challenges.

An OYO spokesperson stated, “OYO continuously tracks performances of individuals, and depending on the results and the individual’s interests, we may replace some candidates after giving them the opportunity to go through a performance improvement programme.” However, layoffs are just one part of the growing crisis the company faces.

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Backlash from Hotel Owners

OYO’s problems extend beyond its workforce. The startup is under fire from hotel owners across various markets for unpaid dues and unfavorable contract terms. In India, the dissatisfaction has even led to legal action. Recently, a Bengaluru hotelier filed a cheating case against OYO founder Ritesh Agarwal and six others, alleging non-payment of INR 7 lakh per month since May 2019.

Globally, similar issues persist. In the United States, hotel owners have raised concerns about OYO’s partner management system, citing its inefficiency and failure to meet payment commitments. In Japan, Yahoo terminated its partnership with OYO due to increasing complaints from hotel owners. Even in China, where OYO claims to be one of the largest hotel chains, property owners report receiving lower payments than initially promised.

Regulatory Scrutiny

Adding to its woes, OYO is also under investigation by the Competition Commission of India (CCI). The probe focuses on a commercial agreement between OYO and MakeMyTrip, examining whether the partnership creates an unfair dominant position in the market.

Global Troubles Continue

The startup’s ambitious expansion into the US market has not been smooth, with several hotel owners expressing dissatisfaction with OYO’s operations. The issues of unpaid dues and operational inefficiencies seem to mirror the problems reported in other markets.

Despite these challenges, OYO continues to assert its commitment to growth and operational excellence. However, the growing dissent from hotel owners, legal battles, and regulatory scrutiny highlight a critical need for the company to address its operational inefficiencies and rebuild trust with its partners.

With these mounting issues, the road ahead for OYO appears increasingly complex. Will the unicorn be able to navigate these turbulent waters, or is its ambitious expansion strategy taking a toll on its foundational stability?


Taj Exotica Resort & Spa, Goa Adopts PNG Infrastructure to Advance Sustainable Hospitality

Taj Exotica Resort & Spa, Goa Adopts PNG Infrastructure to Advance Sustainable Hospitality

By Author

Published on May 31, 2026

Taj Exotica Resort & Spa, Goa has strengthened its sustainability efforts with the successful implementation of Piped Natural Gas (PNG) infrastructure across the resort. The move marks a significant milestone in the property's ongoing commitment to environmentally responsible operations and aligns with IHCL Goa’s sustainability and social impact framework, Paathya.

The introduction of PNG is expected to enhance energy efficiency across key operational areas, including kitchens, staff dining facilities, and utility services. As one of the cleanest-burning hydrocarbon fuels, PNG helps reduce carbon emissions while improving combustion efficiency and operational safety standards.

Beyond its environmental advantages, the transition also simplifies daily hotel operations. The adoption of a continuous piped supply removes the need for LPG cylinder handling, storage, transportation, and refill management. This not only improves operational continuity but also contributes to enhanced workplace hygiene, safety, and efficiency.

Commenting on the initiative, Ranjit Philipose, Senior Vice President – Operations, IHCL Goa, said that sustainability remains deeply embedded in the organisation’s approach to operations and growth. He noted that the implementation of PNG infrastructure at Taj Exotica Resort & Spa, Goa represents an important milestone in the Paathya journey and reflects the company’s commitment to adopting cleaner and future-ready solutions across its hotel portfolio.

He further added that responsible hospitality today extends beyond guest experiences and focuses on creating long-term positive impact through conscious decisions that benefit both the environment and local communities.

The latest initiative further reinforces IHCL Goa’s vision of integrating sustainable practices across its operations while supporting India's broader clean energy goals. Through projects aligned with the Paathya framework, the company continues to advance responsible luxury and environmentally conscious hospitality practices.


Lords Hotels Launches Lords Inn Katra Near Vaishno Devi Shrine

Lords Hotels Launches Lords Inn Katra Near Vaishno Devi Shrine

By Hariharan U

Published on May 30, 2026

Lords Hotels & Resorts has announced the launch of Lords Inn Katra, further strengthening the group’s footprint in India’s growing spiritual tourism market.

Located close to the revered Vaishno Devi Shrine, the new hotel is positioned to cater to both pilgrims and leisure travellers visiting one of the country’s most significant religious destinations.

Situated in the heart of Katra, the property features 45 rooms along with modern amenities and hospitality services designed to provide guests with a comfortable and convenient stay experience while reflecting the spiritual character of the destination.

According to the company, Katra continues to attract millions of visitors every year due to its religious importance and strong tourism connectivity, making it a key market for hospitality expansion.

Speaking about the launch, Pushpendra Bansal said the new property strengthens the brand’s regional presence while offering travellers a stay experience backed by the company’s hospitality standards and service approach.

Vikas Suri added that spiritual tourism in India continues to witness steady growth, with Katra remaining one of the country’s most important pilgrimage destinations. He noted that the launch aligns with the company’s broader strategy of expanding into high-potential spiritual and leisure markets.

Meanwhile, Kumar Roushan highlighted the group’s continued focus on strengthening its presence across Jammu & Kashmir while addressing the increasing demand for quality hospitality infrastructure in the region.

The hotel will also feature dining and guest facilities designed to offer convenience and relaxation for travellers during their visit.

With the addition of Lords Inn Katra, Lords Hotels & Resorts continues to expand its presence across India’s prominent pilgrimage and tourism destinations.

 has announced the launch of Lords Inn Katra, further strengthening the group’s footprint in India’s growing spiritual tourism market.

Located close to the revered Vaishno Devi Shrine, the new hotel is positioned to cater to both pilgrims and leisure travellers visiting one of the country’s most significant religious destinations.

Situated in the heart of Katra, the property features 45 rooms along with modern amenities and hospitality services designed to provide guests with a comfortable and convenient stay experience while reflecting the spiritual character of the destination.

According to the company, Katra continues to attract millions of visitors every year due to its religious importance and strong tourism connectivity, making it a key market for hospitality expansion.

Speaking about the launch, Pushpendra Bansal said the new property strengthens the brand’s regional presence while offering travellers a stay experience backed by the company’s hospitality standards and service approach.

Vikas Suri added that spiritual tourism in India continues to witness steady growth, with Katra remaining one of the country’s most important pilgrimage destinations. He noted that the launch aligns with the company’s broader strategy of expanding into high-potential spiritual and leisure markets.

Meanwhile, Kumar Roushan highlighted the group’s continued focus on strengthening its presence across Jammu & Kashmir while addressing the increasing demand for quality hospitality infrastructure in the region.

The hotel will also feature dining and guest facilities designed to offer convenience and relaxation for travellers during their visit.

With the addition of Lords Inn Katra, Lords Hotels & Resorts continues to expand its presence across India’s prominent pilgrimage and tourism destinations.


Radisson Bengaluru City Center Hosts 5th Edition of GReaT Conversations with KEMA

Radisson Bengaluru City Center Hosts 5th Edition of GReaT Conversations with KEMA

By Manu Vardhan Kannan

Published on May 27, 2026

Radisson Bengaluru City Center recently hosted the 5th edition of GReaT Conversations in partnership with the Karnataka Event Management Association (KEMA), bringing together experts from the events, weddings, airline, and media sectors for an engaging round table discussion.

Held around the theme of Green Meetings, the session focused on how sustainability is increasingly shaping the future of MICE, corporate events, and social celebrations. As businesses and consumers continue looking for more responsible and meaningful experiences, discussions centred on ways hotels and event partners can work together to create gatherings that are impactful while remaining environmentally conscious.

The event also highlighted Bengaluru’s growing position as one of South India’s key markets for MICE, weddings, and lifestyle-focused hospitality experiences. Industry leaders shared thoughts on stronger collaboration between hotels and planners to ensure events are managed responsibly while continuing to deliver enhanced guest experiences.

The discussion was moderated by Jit Bose, Vice President - Commercial, and attended by Puneet Dutta COO and Anu Shinoj from GRT Hotels & Resorts. Karnataka Event Management Association was represented by Tony Stephen President and Srikant Kanoi Executive Vice President, along with key members of the Executive Committee, showcasing the growing partnership between the hospitality and events industries.

The evening itself reflected the event’s sustainability focus. Through GRT Hotels & Resorts’ GReaT Green Meetings initiative, the experience featured environmentally responsible event arrangements, locally sourced culinary offerings, and mindful operational practices. Guests later attended a networking dinner at the hotel’s terrace venue overlooking Ulsoor Lake, offering panoramic views of Bengaluru’s skyline.

Speaking on the initiative, Vikram Cotah, CEO, GRT Hotels & Resorts, said:

"We thank the Executive Committee of the Karnataka Event Management Association for collaborating with us on another edition of GReaT Conversations and bringing together industry thought leaders to discuss the trends and future of sustainable events. As the MICE and wedding segments continue to grow, it is important for hotels and event partners to create experiences that are not only memorable, but also mindful of the environment and the communities we serve."

Conducted as an interactive round table discussion, the event encouraged an open exchange of ideas among senior stakeholders from the events and wedding industry, airlines, and media sectors. Conversations covered emerging MICE trends, changing wedding expectations, experiential hospitality, sustainability practices, and the future of responsible events in India.

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