OYO Faces Rising Turmoil: Layoffs, Legal Troubles, and Hotelier Backlash

OYO Faces Rising Turmoil: Layoffs, Legal Troubles, and Hotelier Backlash

By Nishang Narayan

Published on December 26, 2024

The troubles for OYO, one of India’s most prominent unicorn startups, continue to escalate. According to an Economic Times report, the company plans to lay off 2,000 employees by the end of January as part of its cost-cutting measures, which also include automation of processes. While OYO touts itself as one of the “best places to work,” the planned layoffs come amidst mounting internal and external challenges.

An OYO spokesperson stated, “OYO continuously tracks performances of individuals, and depending on the results and the individual’s interests, we may replace some candidates after giving them the opportunity to go through a performance improvement programme.” However, layoffs are just one part of the growing crisis the company faces.

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Backlash from Hotel Owners

OYO’s problems extend beyond its workforce. The startup is under fire from hotel owners across various markets for unpaid dues and unfavorable contract terms. In India, the dissatisfaction has even led to legal action. Recently, a Bengaluru hotelier filed a cheating case against OYO founder Ritesh Agarwal and six others, alleging non-payment of INR 7 lakh per month since May 2019.

Globally, similar issues persist. In the United States, hotel owners have raised concerns about OYO’s partner management system, citing its inefficiency and failure to meet payment commitments. In Japan, Yahoo terminated its partnership with OYO due to increasing complaints from hotel owners. Even in China, where OYO claims to be one of the largest hotel chains, property owners report receiving lower payments than initially promised.

Regulatory Scrutiny

Adding to its woes, OYO is also under investigation by the Competition Commission of India (CCI). The probe focuses on a commercial agreement between OYO and MakeMyTrip, examining whether the partnership creates an unfair dominant position in the market.

Global Troubles Continue

The startup’s ambitious expansion into the US market has not been smooth, with several hotel owners expressing dissatisfaction with OYO’s operations. The issues of unpaid dues and operational inefficiencies seem to mirror the problems reported in other markets.

Despite these challenges, OYO continues to assert its commitment to growth and operational excellence. However, the growing dissent from hotel owners, legal battles, and regulatory scrutiny highlight a critical need for the company to address its operational inefficiencies and rebuild trust with its partners.

With these mounting issues, the road ahead for OYO appears increasingly complex. Will the unicorn be able to navigate these turbulent waters, or is its ambitious expansion strategy taking a toll on its foundational stability?


InterContinental Chennai Mahabalipuram Resort Unveils a New Chapter of Luxury by the Sea

InterContinental Chennai Mahabalipuram Resort Unveils a New Chapter of Luxury by the Sea

By Manu Vardhan Kannan

Published on June 2, 2026

InterContinental Chennai Mahabalipuram Resort, part of IHG Hotels & Resorts’ luxury and lifestyle portfolio, has unveiled the final phase of its extensive transformation, introducing a refreshed beachfront experience that combines contemporary luxury with the cultural richness of Mahabalipuram.

Spread across 15 acres along the scenic East Coast Road, the reimagined resort features a range of new offerings including an ocean-facing ballroom, expansive beach lawns, luxury suites with plunge pools, new restaurants and bars, a sports pavilion, meditation gardens, and scenic walking trails.

Commenting on the milestone, Sudeep Jain, Managing Director, South West Asia, IHG Hotels & Resorts, said, “The reopening of InterContinental Chennai Mahabalipuram Resort marks an important milestone for our luxury portfolio in India. This multi-million-dollar transformation reflects our commitment to delivering destination-led, experience-rich stays that combine world-class hospitality with a strong sense of place. We are excited to welcome guests back to a reimagined resort that sets a new benchmark for mindful luxury on the Coromandel Coast.”

Inspired by the iconic Shore Temple and the heritage of Mahabalipuram, the resort blends local influences with contemporary design. Its 110 guestrooms and suites have been redesigned to offer elevated beachfront living, featuring spacious layouts, premium amenities, standalone bathtubs, rain showers, and views of the Bay of Bengal, landscaped gardens, and pool areas.

Among the standout accommodations are the Grand Presidential Suite, which offers expansive ocean views, a jacuzzi, and a steam room; the Presidential Suite, featuring a private pool and spa room overlooking the sea; and the Rathi Suite, complete with a plunge pool, steam room, and serene garden views.

Reflecting on the transformation, Anand Nair, General Manager, InterContinental Chennai Mahabalipuram Resort, said, “This relaunch marks a proud milestone for us, unveiling a truly transformed resort. Envisioned as a coastal icon reimagined, it brings together the richness of South Indian culture with modern luxury. Every space tells a story and each experience is thoughtfully curated to offer guests a more personal and elevated stay. Our ambition is to position the resort not merely as a place to stay, but as a destination in its own right.”

The resort has also strengthened its position as a destination for weddings, celebrations, and large-scale events. The newly introduced Vaibhava Ballroom spans over 12,000 sq. ft. and offers sea-facing views, while the adjoining Vaibhava and Beach Lawns cover over 70,000 sq. ft. Together, the venues can comfortably host more than 5,000 guests, making the property one of the region’s prominent event destinations.

Dining experiences have also been expanded with a refreshed collection of restaurants and lounges. The Melting Pot offers Indian, Western, and Pan-Asian cuisine through interactive live kitchens, while KoKoMMo Tiki Shack presents a relaxed beachfront dining experience. Tao of Peng serves authentic Hunan and Cantonese cuisine, while Viora Sky Lounge offers panoramic coastal views paired with crafted cocktails. The Gatsby Lounge adds a relaxed sports lounge concept with live match screenings, handcrafted beverages, and private gathering spaces.

Wellness remains a key focus at the resort. Guests can unwind at Amrtam Spa, enjoy the fitness centre, explore meditation gardens and nature trails, or participate in activities including beachside yoga and sunrise meditation. The property also features a sports pavilion, pickleball court, ATV trail, and dedicated recreational spaces for families and children through Planet Trekkers and the Secret Garden.

The resort further enhances guest experiences through curated cultural and heritage explorations of Mahabalipuram. Through its Concierge Gallery, guests can discover the destination’s history, art, and coastal character while engaging with thoughtfully designed local experiences.

Located just 60 minutes from Chennai International Airport and close to the UNESCO World Heritage Site of Mahabalipuram, the resort offers convenient access to one of India’s most culturally significant coastal destinations.

The transformation reflects IHG Hotels & Resorts’ continued focus on expanding its luxury and lifestyle portfolio across India while catering to the growing demand for destination-led travel experiences that combine leisure, celebrations, wellness, and business travel.


Taj Exotica Resort & Spa, Goa Adopts PNG Infrastructure to Advance Sustainable Hospitality

Taj Exotica Resort & Spa, Goa Adopts PNG Infrastructure to Advance Sustainable Hospitality

By Author

Published on May 31, 2026

Taj Exotica Resort & Spa, Goa has strengthened its sustainability efforts with the successful implementation of Piped Natural Gas (PNG) infrastructure across the resort. The move marks a significant milestone in the property's ongoing commitment to environmentally responsible operations and aligns with IHCL Goa’s sustainability and social impact framework, Paathya.

The introduction of PNG is expected to enhance energy efficiency across key operational areas, including kitchens, staff dining facilities, and utility services. As one of the cleanest-burning hydrocarbon fuels, PNG helps reduce carbon emissions while improving combustion efficiency and operational safety standards.

Beyond its environmental advantages, the transition also simplifies daily hotel operations. The adoption of a continuous piped supply removes the need for LPG cylinder handling, storage, transportation, and refill management. This not only improves operational continuity but also contributes to enhanced workplace hygiene, safety, and efficiency.

Commenting on the initiative, Ranjit Philipose, Senior Vice President – Operations, IHCL Goa, said that sustainability remains deeply embedded in the organisation’s approach to operations and growth. He noted that the implementation of PNG infrastructure at Taj Exotica Resort & Spa, Goa represents an important milestone in the Paathya journey and reflects the company’s commitment to adopting cleaner and future-ready solutions across its hotel portfolio.

He further added that responsible hospitality today extends beyond guest experiences and focuses on creating long-term positive impact through conscious decisions that benefit both the environment and local communities.

The latest initiative further reinforces IHCL Goa’s vision of integrating sustainable practices across its operations while supporting India's broader clean energy goals. Through projects aligned with the Paathya framework, the company continues to advance responsible luxury and environmentally conscious hospitality practices.


Lords Hotels Launches Lords Inn Katra Near Vaishno Devi Shrine

Lords Hotels Launches Lords Inn Katra Near Vaishno Devi Shrine

By Hariharan U

Published on May 30, 2026

Lords Hotels & Resorts has announced the launch of Lords Inn Katra, further strengthening the group’s footprint in India’s growing spiritual tourism market.

Located close to the revered Vaishno Devi Shrine, the new hotel is positioned to cater to both pilgrims and leisure travellers visiting one of the country’s most significant religious destinations.

Situated in the heart of Katra, the property features 45 rooms along with modern amenities and hospitality services designed to provide guests with a comfortable and convenient stay experience while reflecting the spiritual character of the destination.

According to the company, Katra continues to attract millions of visitors every year due to its religious importance and strong tourism connectivity, making it a key market for hospitality expansion.

Speaking about the launch, Pushpendra Bansal said the new property strengthens the brand’s regional presence while offering travellers a stay experience backed by the company’s hospitality standards and service approach.

Vikas Suri added that spiritual tourism in India continues to witness steady growth, with Katra remaining one of the country’s most important pilgrimage destinations. He noted that the launch aligns with the company’s broader strategy of expanding into high-potential spiritual and leisure markets.

Meanwhile, Kumar Roushan highlighted the group’s continued focus on strengthening its presence across Jammu & Kashmir while addressing the increasing demand for quality hospitality infrastructure in the region.

The hotel will also feature dining and guest facilities designed to offer convenience and relaxation for travellers during their visit.

With the addition of Lords Inn Katra, Lords Hotels & Resorts continues to expand its presence across India’s prominent pilgrimage and tourism destinations.

 has announced the launch of Lords Inn Katra, further strengthening the group’s footprint in India’s growing spiritual tourism market.

Located close to the revered Vaishno Devi Shrine, the new hotel is positioned to cater to both pilgrims and leisure travellers visiting one of the country’s most significant religious destinations.

Situated in the heart of Katra, the property features 45 rooms along with modern amenities and hospitality services designed to provide guests with a comfortable and convenient stay experience while reflecting the spiritual character of the destination.

According to the company, Katra continues to attract millions of visitors every year due to its religious importance and strong tourism connectivity, making it a key market for hospitality expansion.

Speaking about the launch, Pushpendra Bansal said the new property strengthens the brand’s regional presence while offering travellers a stay experience backed by the company’s hospitality standards and service approach.

Vikas Suri added that spiritual tourism in India continues to witness steady growth, with Katra remaining one of the country’s most important pilgrimage destinations. He noted that the launch aligns with the company’s broader strategy of expanding into high-potential spiritual and leisure markets.

Meanwhile, Kumar Roushan highlighted the group’s continued focus on strengthening its presence across Jammu & Kashmir while addressing the increasing demand for quality hospitality infrastructure in the region.

The hotel will also feature dining and guest facilities designed to offer convenience and relaxation for travellers during their visit.

With the addition of Lords Inn Katra, Lords Hotels & Resorts continues to expand its presence across India’s prominent pilgrimage and tourism destinations.

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