OYO Faces Rising Turmoil: Layoffs, Legal Troubles, and Hotelier Backlash

OYO Faces Rising Turmoil: Layoffs, Legal Troubles, and Hotelier Backlash

By Nishang Narayan

Published on December 26, 2024

The troubles for OYO, one of India’s most prominent unicorn startups, continue to escalate. According to an Economic Times report, the company plans to lay off 2,000 employees by the end of January as part of its cost-cutting measures, which also include automation of processes. While OYO touts itself as one of the “best places to work,” the planned layoffs come amidst mounting internal and external challenges.

An OYO spokesperson stated, “OYO continuously tracks performances of individuals, and depending on the results and the individual’s interests, we may replace some candidates after giving them the opportunity to go through a performance improvement programme.” However, layoffs are just one part of the growing crisis the company faces.

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Backlash from Hotel Owners

OYO’s problems extend beyond its workforce. The startup is under fire from hotel owners across various markets for unpaid dues and unfavorable contract terms. In India, the dissatisfaction has even led to legal action. Recently, a Bengaluru hotelier filed a cheating case against OYO founder Ritesh Agarwal and six others, alleging non-payment of INR 7 lakh per month since May 2019.

Globally, similar issues persist. In the United States, hotel owners have raised concerns about OYO’s partner management system, citing its inefficiency and failure to meet payment commitments. In Japan, Yahoo terminated its partnership with OYO due to increasing complaints from hotel owners. Even in China, where OYO claims to be one of the largest hotel chains, property owners report receiving lower payments than initially promised.

Regulatory Scrutiny

Adding to its woes, OYO is also under investigation by the Competition Commission of India (CCI). The probe focuses on a commercial agreement between OYO and MakeMyTrip, examining whether the partnership creates an unfair dominant position in the market.

Global Troubles Continue

The startup’s ambitious expansion into the US market has not been smooth, with several hotel owners expressing dissatisfaction with OYO’s operations. The issues of unpaid dues and operational inefficiencies seem to mirror the problems reported in other markets.

Despite these challenges, OYO continues to assert its commitment to growth and operational excellence. However, the growing dissent from hotel owners, legal battles, and regulatory scrutiny highlight a critical need for the company to address its operational inefficiencies and rebuild trust with its partners.

With these mounting issues, the road ahead for OYO appears increasingly complex. Will the unicorn be able to navigate these turbulent waters, or is its ambitious expansion strategy taking a toll on its foundational stability?


Novotel Jodhpur ITI Circle Marks Three Years of Hospitality and Guest Experiences

Novotel Jodhpur ITI Circle Marks Three Years of Hospitality and Guest Experiences

By Manu Vardhan Kannan

Published on March 31, 2026

Novotel Jodhpur ITI Circle marked its third anniversary on 28th March, celebrating three years of hospitality, memorable guest experiences, and a growing presence in the city. Over this period, the hotel has welcomed guests from across India and abroad, hosted over 30 distinguished celebrities, and maintained a strong position among top properties on TripAdvisor since its opening.

While these milestones highlight its journey, the hotel places equal importance on the moments it has shared with its guests. Over the years, it has grown into more than just a place to stay, becoming a space where people come together for celebrations, conversations, and memorable experiences. The return of familiar faces and continued guest trust have played a key role in shaping its journey.

A key part of the hotel’s identity is its dining approach. Known for its 100% vegetarian, sattvic cuisine, the hotel focuses on meals that are prepared with care and authenticity, while also keeping well-being in mind. This thoughtful approach has helped create a strong connection with guests who value both taste and mindful dining.

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Speaking on the occasion, Ritesh Mudgal, General Manager, said:

"These three years have been incredibly special for us. Beyond numbers and milestones, it’s the relationships we’ve built and the memories we’ve been part of that truly define our journey. We are deeply grateful to our guests for their continued trust and support."

Looking ahead, Novotel Jodhpur ITI Circle remains focused on growing further while continuing to offer experiences that reflect warmth, comfort, and flavour.

Three years. Countless memories. Infinite flavours.


Grand Continent Hotels Enters Delhi NCR with Gurugram Launch

Grand Continent Hotels Enters Delhi NCR with Gurugram Launch

By Hariharan U

Published on March 31, 2026

Grand Continent Hotels Limited has marked its entry into the Delhi NCR region with the launch of a new property in Gurugram, signalling a significant step in its North India expansion strategy. The move builds on the brand’s strong presence in South India while tapping into one of the country’s most dynamic business hubs.

Located in Sector 45, Greenwood City, the property is positioned to cater to corporate travellers, long-stay guests, and domestic leisure segments. With close proximity to key business districts and connectivity points, the hotel is designed to offer a practical and comfortable stay aligned with evolving mid-market hospitality expectations.

Further strengthening its presence in the city, the company has also signed a new 56-key hotel near the Google office in Gurugram. This dual development underlines the brand’s intent to scale rapidly in high-demand micro-markets across NCR.

The launch comes as the company expands its footprint to 30 properties across 17+ cities, with over 1,800 keys. Its growth has been driven by a focus on high-demand urban locations, standardized service delivery, and efficient operational models that appeal to both business and leisure travellers.

Commenting on the expansion, Ramesh Siva said, “The launch in Gurugram marks an important step in our growth journey. Having established a strong foundation in South India, we are now focused on expanding across key North Indian markets including Delhi NCR, Ayodhya, Jaipur, Varanasi, Somnath and Rameswaram. Strengthening our presence in the city further, we have also signed a 56-key hotel near the Google office in Gurugram. Over the next two years, we plan to add 15 hotels across these key cities as we continue to build a scalable and sustainable hospitality network.”

The Gurugram hotel features 38 rooms, including Premium Rooms with balconies and Deluxe Rooms, designed with contemporary interiors and equipped with essential amenities such as high-speed Wi-Fi, smart TVs, minibar, and workspaces. The property also houses a multi-cuisine restaurant, fitness centre, banquet and conference spaces, catering to both business meetings and small-format events.

With rising demand for organised mid-market hospitality across NCR and emerging destinations, North India is expected to play a critical role in the company’s growth. Its expansion strategy will focus on asset-light models, strategic partnerships, and high-demand locations to drive scalability and operational efficiency.

The Gurugram launch not only marks a geographic milestone but also reinforces Grand Continent Hotels’ long-term vision of building a pan-India hospitality platform centred on consistency, accessibility, and value-driven offerings.


IHCL Signs Taj Safaris Lodge in Satpura, Expands Wildlife Portfolio

IHCL Signs Taj Safaris Lodge in Satpura, Expands Wildlife Portfolio

By Hariharan U

Published on March 30, 2026

Indian Hotels Company Limited (IHCL) has announced the signing of a new Taj Safaris property in Satpura, marking a strategic expansion in India’s wildlife and eco-tourism segment. This greenfield project further strengthens IHCL’s footprint in Madhya Pradesh, where it already operates lodges across key national parks.

Commenting on the development, Suma Venkatesh, Executive Vice PresidentReal Estate & Development, IHCL, said, “India offers a significant opportunity to expand the wildlife and eco-tourism segment. The signing of Taj Safaris, Satpura reflects this potential and strengthens our presence in Madhya Pradesh.”

Developed in partnership with Sarvapratham Hospitality Private Limited, the upcoming lodge will be located approximately two hours from Bhopal Airport. Spread across 30 acres, the 20-key property will offer an immersive nature-led experience, complete with an all-day dining restaurant and bar.

Set amidst dense forests and undulating terrain, the lodge is positioned to offer curated wildlife experiences led by trained naturalists. The region, part of Satpura National Park, is known for its rich biodiversity and frequent wildlife sightings, especially during the summer months.

The park is home to species such as the Bengal tiger, leopards, sloth bears, Indian bison, along with over 300 bird species and numerous reptiles, making it a key destination for wildlife enthusiasts.

Representing the owning company, Kunal Giani, Vishal Premchandani, and Kapil Premchandani said, “We are pleased to partner with IHCL to bring Taj Safaris to Satpura. This development aligns with our vision of celebrating the region’s unique ecological character.”

With this addition, IHCL will expand its Taj Safaris portfolio in Madhya Pradesh to five lodges, including one under development, reinforcing its leadership in India’s luxury wildlife hospitality space.

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